• The Journal of Asian Finance, Economics and Business
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• 제8권5호
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• pp.1109-1117
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• 2021

The main aim of this investigation is to explore the relationships between emotional exhaustion, depersonalization, personal accomplishment, and job satisfaction among employees working in the banking sector. A total of 214 respondents were surveyed for the purpose of this investigation and selected randomly from different banks located in the Kingdom of Saudi Arabia (K.S.A.). Job Burnout Inventory developed by Maslach and Jackson (1981) was taken into consideration to assess emotional exhaustion, depersonalization, and sense of personal accomplishment, and job satisfaction scale was used to measure the degree of satisfaction level of the employees. The collected data were analyzed by means of descriptive and inferential statistics with the help of statistical Package for Social Sciences (SPSS). The most eye-catching findings of the investigation revealed that emotional exhaustion had the greater mean as compared to depersonalization and personal accomplishment. The inverse significant correlation has been observed between emotional exhaustion, depersonalization, and job satisfaction while positive and significant relationship was observed between personal accomplishment and job satisfaction. Further, the result of the investigation from regression test indicates that the relationship existed between emotional exhaustion, depersonalization, personal accomplishment, and job satisfaction among employees working in the banking sector in the Kingdom.

• 대한안전경영과학회지
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• 제12권3호
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• pp.341-348
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• 2010

The research which sees for a support the government offices will be able to promote a disability firm manufactured product purchase in order with the petal of the disability firm, investigated the public purchase system use and a satisfaction of the disability firm. The plan which is concrete put the goal presents about disability firm manufactured product purchase promotion of the government offices.

• 한국주거학회:학술대회논문집
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• 한국주거학회 2005년도 추계학술대회 논문집
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• pp.107-110
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• 2005

The Purpose of this study was to asses the environmental friendless of apartments on the basis of the satisfaction of apartment residents. The apartments used for investigation was limited to the M apartment complex situated in Daegu. Both on-the-spot visit and questionnaire were used as the methods of investigation. The questionnaire was carried out on the spot by pre-trained junior students of Daegu University, and 212 questionnaires were collected. Investigation was performed from June 03, 2005 through June 06, 2005. The SPSS, a statistical program, was used for analysis.

• 한국안광학회지
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• 제11권4호
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• pp.317-322
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• 2006

본 연구는 굴절이상을 가진 사람 중 난시안이고 스스로 난시량을 알고 있는 사람에 한하여 주로 사용하는 시력교정 기구와 그것에 대한 만족도를 설문 조사하여 분석하였다. 설문 조사 대상자 46명중 시력 교정 수단으로 안경만을 사용하는 사람 11명 외에 35명의 콘택트렌즈 사용자들의 장기간 사용기간에 따라 발생하는 문제점을 경험한 사람이 25명이었고, 시력교정 상태에 매우 만족 외의 항목을 선택한 사람이 대부분을 차지하였다. 만족하지 못한 이유로는 미교정 난시, 잘못된 처방, 잘못된 Base Curve, 렌즈의 사용주기 경과 등이 있었다.

• 유통과학연구
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• 제19권7호
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• pp.113-121
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• 2021

Purpose: Technology induces the virtual distribution channel to exist, especially for booking a room online. This situation, indeed, provides an alternative for the customers to book based on their budget through digital platforms. One platform offering competitive prices is virtual hotel operators, such as Airbnb, OYO, RedDoorz, and Airy Rooms. Preferably, after using their platform, the user should be satisfied and loyal. Hence, this investigation aims to prove some associations. The first is between e-satisfaction and e-loyalty. The second is between website quality and e-satisfaction. The final is between website quality and e-loyalty. Research design, data, and methodology: This study is quantitatively designed with the sample of 350 users of the virtual hotel operator applications in Bandar Lampung: Airbnb, OYO, RedDoorz, and Airy, as the samples. Therefore, by denoting this sample size, the structural equation model based on covariance is utilized to examine the three hypotheses proposed. Also, to get the responses, this study uses a survey through a questionnaire. Result: This investigation demonstrates the positive relationship between e-satisfaction and e-loyalty. Additionally, website quality positively associates with e-satisfaction and e-loyalty. Conclusion: The virtual hotel operators must have the superiority on their website-based application to update the information based on the room availability and price, ensure online transaction safety, and facilitate its utilization to maintain long-term satisfaction and loyalty virtually.

• 시큐리티연구
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• 제32호
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• pp.151-176
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• 2012

현재 보험범죄는 해마다 증가하고 있으나 정부차원에서 보험범죄를 적발하거나 방지하기 위한 전문조직은 미비한 실정이다. 이러한 보험범죄로 인한 피해는 인명과 국민경제 측면에서 매우 심각한 실정이다. 보험범죄는 보험회사의 경영수지를 악화시키는 것은 물론이고, 보험금의 부정유출로 인해 보험사의 손해율을 악화시킴으로써 보험사 부실의 원인이 될 수 있다. 이는 결국 보험사의 보험료 인상으로 이어져 결국, 보험가입자의 보험료 인상이라는 문제를 야기시킨다. 이러한 이유로 1996년부터 보험회사들은 보상조직 내에 보험사기를 전문적으로 조사하기 위한 보험범죄특별조사팀(Special Investigation Unit, SIU)을 구성하기 시작하였다. 하지만 현재의 SIU는 보험범죄의 예방을 위한 다양한 업무를 효율적으로 수행하기에는 아직 그 인력과 재원이 부족한 수준이다. 따라서 본 연구는 갈수록 심각한 사회문제로 주목받고 있는 보험범죄를 실제 현장에서 담당하고 있는 SIU 구성원을 대상으로 현재의 근무환경과 보험범죄에 대한 일반적 인식이 그들의 직무만족에 미치는 영향에 대하여 알아보았다. 본 연구는 이러한 현장조사 분석을 바탕으로 현재 SIU 구성원들의 보험범죄 인식 및 근무 환경을 분석하고, 직무만족 향상을 통하여 구축할 수 있는 효과적인 보험범죄 대응 방안을 마련하는 데에 목적이 있다.

• Asia Marketing Journal
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• 제4권2호
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• pp.1-25
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• 2002

This study tested major determinants of customer satisfaction and loyalty by varying degrees of customers' knowledge level. Also, authors investigated the degrees of those impacts by classifying industries into two groups(service/manufacturing). Based on 4,000 completed surveys from five major cities, authors found the relationship among perceived quality, perceived value, and corporate image with customer satisfaction and customer loyalty. As a result, corporate image(extrinsic cue) was a major determinant to customers who are low knowledgeable and impacts of corporate image on customer satisfaction was stronger in service industry than manufacturing industry.

• 아동학회지
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• 제27권2호
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• pp.15-37
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• 2006

In this investigation of child's psychological wellbeing and parental satisfaction with dual income family(DIF), subjects were 297 3rd and 5th grade elementary school students and their mothers. Results showed that boys and younger children were more satisfied with mother's working than girls and older children. Mothers' DIF satisfaction was dependent on gross family income, parents' occupations, working conditions of each parent, commuter marriage status, and length of time in DIF. Child's psychological wellbeing related positively to mother's parental satisfaction, and to mother's satisfaction with parental roles, parent-child relationships, spouse support and child support. Only sub factors of dilemmas in parental role related negatively to DIF status. Child's satisfaction with mother's roles, father's roles, and mother working influenced mother's parental role satisfaction.

• 산업경영시스템학회지
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• 제25권1호
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• pp.85-92
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• 2002

This study investigated the multidimensionality of the pay satisfaction. A series of tests supported multidimensionality of the pay satisfaction. The items from the Pay Satisfaction Questionare(PSQ) loaded on their hypothesized dimensions and the dimensions were empirically distinct. These results supported the 4 dimensions suggested by H.G. Heneman and D.P. Schwab(1985). In this study we suggested favorable conclusions about the ability of the PSQ to measure pay satisfaction and the results are discussed in light of additional tests that may further substantiate the validity of the PSQ.

• 농촌지도와개발
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• 제11권1호
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• pp.125-137
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• 2004

The objectives of this investigation were 1) to measure the level of customers satisfaction in agricultural E-Commerce, 2) to identify the variables affecting customer satisfaction, and 3) to suggest ways to improve the level of user satisfaction in agricultural E-Commerce. The major findings of the research can be summarized as follows: 1) The result of ANOVA showed that there is no significant difference in the degree of customer satisfaction among groups of demographic characteristics such as gender. age, marriage, job, the level of education and the level of income. 2) The results of multiple regression analysis showed that four variables had significant effects on the degree of customer satisfaction: internet environment, product information, security, and price. Moreover, the six variables included in this study explained 61.5% of the degree of customer satisfaction.