• 제목/요약/키워드: Satisfaction and Needed

검색결과 1,645건 처리시간 0.023초

코로나19로 인한 사회관계 변화가 노인의 삶의 만족도에 미치는 영향과 여가만족도의 매개효과 (Effects of Change of Social Relations Due to COVID-19 on Life Satisfaction and Mediating Effect of Leisure Satisfaction of Older People)

  • 이성은
    • 문화기술의 융합
    • /
    • 제8권5호
    • /
    • pp.17-27
    • /
    • 2022
  • 본 연구는 코로나19로 인한 사회관계의 변화가 노인의 삶의 만족도에 미치는 영향을 확인하고 사회관계 변화와 삶의 만족도의 관계에서 여가만족도가 매개효과를 가지는지 검증하고자 하였다. 본 연구에서는 2021년 사회조사자료를 활용하였으며, 65세 이상 노인 7,203명을 분석대상으로 하였다. 분석을 위해 다중회귀분석을 실시하였으며, 매개효과의 유의미성은 부트스트래핑(bootstrapping) 방법을 사용하여 검증하였다. 연구결과 코로나19로 인한 사회관계변화는 노인의 삶의 만족도에 유의미하게 영향을 미치는 것으로 나타났다. 즉 코로나19로 인해 이웃과의 관계 및 친구와의 관계가 멀어진 경우 노인의 삶의 만족도가 낮아지는 것으로 나타났다. 또한 여가만족도는 코로나19로 인한 사회관계 변화가 삶의 만족도에 미치는 영향을 부분 매개하는 것으로 나타났다. 본 연구의 결과는 코로나19와 같이 사회적 거리두기가 필요할 수 있는 상황에서 노인의 삶의 질 저하를 방지하기 위한 다양한 개입이 필요함을 제시한다.

서비스 품질과 신뢰가 고객만족에 미치는 영향 -법무사의 법률서비스를 중심으로- (Influence of Service Quality and Trust on Customer Satisfaction in Judicial Agents's Service)

  • 엄희열;이성호;김제숭
    • 품질경영학회지
    • /
    • 제40권4호
    • /
    • pp.513-530
    • /
    • 2012
  • Purpose: The requirement for legal services is going up by modern people living in the era of complexity and variety who want to resolve legal conflicts between individuals and improve their personal rights. Methods: In this study, we used both literature and empirical researches to achieve our goals. In literature research, concept of service quality, method of measuring service quality, and dimension of service quality were explored, relationship among service quality, customer satisfaction, and customer loyalty and hypothesis was made based on the above, and tested. To test the conceptual framework, structural equation modeling (SEM) has been used to analyze the data collected from 252 customers of Judicial Agents's Service. Results: This result is not consistent with that of advanced study; it was found that service has significant influence on customer trust, and the trust also has significant influence on customer satisfaction and loyalty. Conclusion: This study has limitations in terms of restricted service sectors and measuring methods. For this reason, the followings are needed to be considered for interpretation and generalization of the study results. We believe that further studies are needed to investigate other service areas as well as legal service at the same time, and study target which is limited to Gangwon Province needs to be expanded for more accurate investigation. In addition, in-depth follow-up study should be proceeded considering variables such as customer value, conversion cost, and image of service providers.

매체 풍요도, 사회적 존재감 및 생활 만족도가 상대적 박탈감을 통해 SNS 이용자의 이용 지속 의도 또는 이탈 의도에 미치는 영향 (The Effect of Media Richness, Social Presence, and Life Satisfaction on Continuance Usage Intention or Withdrawal Intention of SNS Users via Relative Deprivation)

  • 이은곤
    • 유통과학연구
    • /
    • 제14권10호
    • /
    • pp.165-178
    • /
    • 2016
  • Purpose - This study aims to empirically verify the impact of media richness, social presence, and prior life satisfaction on various continual usage or withdrawal behaviors of SNS users via both a positive path of satisfaction and a negative path of relative deprivation. By identifying these causal paths, we observe dynamic interactions of SNS user psychology in a balanced view, and provide some implications about design principles for SNS providers. Research design, data, and methodology - We developed 16 hypothesis based on media richness theory, social presence theory, social comparison theory, the literature about relative deprivation, and the literature about the various reactions of IS users. The rich SNS media, social presence recognition among peer SNS users, and prior life satisfaction could generate positive experience, attitude, and virtuous behavioral intentions among SNS users. At the same time, rich media, low social presence, and low prior life satisfaction could generate relative deprivation and could increase withdrawal behavioral intentions such as refusal to provide information, misrepresentation of information, and removal of uploaded information in SNS. Scenario surveys were conducted to collect data from potential SNS users. Data from 357 surveys were collected and analyzed through a PLS algorithm to test the hypotheses. Results - Media richness, social presence, and prior life satisfaction could significantly increase perceived enjoyment, satisfaction, and behavioral intention of continual usage and knowledge sharing. They also could significantly decrease refusal and misrepresentation intention. Relative deprivation is significantly decreased only by prior life satisfaction. Relative deprivation could not significantly decrease satisfaction, but it could significantly increase misrepresentation and removal intention, which could be regarded as information distortion intention. Conclusions - SNS providers should focus on developing rich media and social presence support because these two variables could impact the positive experiences of SNS users. Moreover, the positive experiences could heavily influence SNS user behavior. Some management is needed to prevent relative deprivation and its consequences of misrepresentation and removal intention. SNS providers should prevent SNS users from excessive image misrepresentation and removal as this information distortion could be the source of relative deprivation.

밤번고정근무 간호사와 3교대근무 간호사의 직무만족도, 간호업무수행정도 비교 및 밤번고정근무제도에 대한 인식 (Comparison of Job Satisfaction and Nursing Performance between Nurses on Fixed Nights and Nurses on Three shifts, and Nurses Understanding of Fixed Night Shift System)

  • 이은숙;김경옥;송현진;이지선;김수연;이현승;최정희
    • 임상간호연구
    • /
    • 제18권1호
    • /
    • pp.63-73
    • /
    • 2012
  • Purpose: The purpose of this study was to compare job satisfaction and nursing performance of nurses on fixed night shifts (FNS) and nurses working three shifts (W3S), to identify the environment of night work and recognition of the viability of the FNS system. Methods: The research was conducted with 106 nurses on FNS and 257 on W3S. The nurses had worked for 1 to 11 years at A hospital, Seoul. Results: Job satisfaction was significantly higher (t=-3.51, p< .001) for nurses on FNS. However, no significant difference was found for nursing performance (t=-1.019, p=.309) between the two groups. Both groups of nurses were mostly satisfied. Subjective fatigue scores (0 to 10 points) during the night for nurses on FNS (6.02) were lower than for W3S nurses (7.28) A high percentage (88.7%) of nurses on FNS indicated a willingness to further participate in FNS. Conclusion: Results indicate that the demonstration FNS system showed its effectiveness. Therefore, efforts are needed to enhance and revitalize FNS and to upgrade the system to control patient transfer time from emergency departments to wards, and to provide nurses needed resources for emergency or intensive care.

중환자실 간호사와 일반병동 간호사의 역할갈등과 직무만족도 비교연구 (A Comparative Study on Role Conflict and Job Satisfaction between Nurses in ICU and Nurses in General Ward)

  • 성미혜
    • 간호행정학회지
    • /
    • 제12권1호
    • /
    • pp.104-112
    • /
    • 2006
  • Purpose: The purpose of this study was to identify and compare role conflict and job satisfaction between nurses in ICU and nurses in general ward. Method: The subjects of this study consisted of 141 nurses employed at ICU and 201 nurses employed at general ward, who were recruited from 5 university hospitals with 500 beds located in Seoul and Gyeonggido. The instruments included role conflict scale developed by Kim and Park(1995) and job satisfaction scale translated and modified by Lee(1996). The collected data were analyzed using the SPSS WIN 10.0 program for descriptive statistics, t-test, ANOVA, and Pearson correlation coefficient. Result: In the two groups, there was a inverse correlation between role conflict and job satisfaction. In ICU, nurses' role conflict levels differed significantly depending on religion(p<.05), total experience(p<.05), scheduled to work as a nurse(p<.05). And nurses' job satisfaction levels differed significantly depending on total experience(p<.05), working period in current post(p<.001), scheduled to work as a nurse(p<.001), motive of choosing the nursing science(p<.01), and job satisfaction(p<.001). In general ward, nurses' job satisfaction levels differed significantly depending on marital status(p<.05), educational level(p<.01), total experience(p<.001), motive of choosing the nursing science(p<.01), and job satisfaction(p<.001). Conclusion: Summing up, the nurses at ICU showed higher level of role conflict than the nurses ay general ward. Therefore, it is needed to decrease the level of nurse's role conflict and improve their job satisfaction in ICU.

  • PDF

응급구조과 학생의 성취동기와 임상실습 만족도와의 상관성 연구 (A Correlation Study on the Relationship between Motivation for Achievement and Satisfaction on Clinical Practice in EMT students)

  • 박대성;남건우
    • 한국응급구조학회지
    • /
    • 제11권3호
    • /
    • pp.47-64
    • /
    • 2007
  • Purpose : This study examines satisfaction of students at the department of Emergency Medical Technology with clinical practice and relationship between motivation of achievement and satisfaction with clinical practice and aims to provide basic materials contributing to the improvement of clinical practice education. Method : It selected 237 students in the second and third grade at the dept. of Emergency Medical and having experience in clinical practice as the subjects, collected data from Sept. 1 to 30, 2007 and analyzed 237 questionnaires collected with SPSS 12.0 program. Result : 1. Degree of motivation of achievement scored 3.46 of full marks of five points and they showed motivation of achievement over average score. Students who entered the dept. of Emergency medical after beginning social career(3.78) showed higher motivation of achievement in the period of entrance and group having will to be volunteer(3.66) showed the highest motivation of achievement in selecting this major. The better personal relationship they have, the greater hospital grade and the higher their transcript, the higher motivation of achievement they have. In the desired area of employment after graduation, first-aid staffs at the field of industry group(3.85) showed the highest motivation of achievement. 2. Degree of their satisfaction with clinical practice scored 3.53 of full marks of five and they showed satisfaction with it over average score. They showed the highest satisfaction in the contents of practice(3.64). 3. There was statistically significant positive correlation between motivation of achievement and satisfaction with clinical practice(r = .165, p < .05). Conclusion : There was statistically significant positive correlation between motivation of achievement and satisfaction with clinical practice. Repeated research through sampling based on probability to generalize relevance of motivation of achievement and satisfaction with clinical practice is needed and further researches on developing program to inspire motivation of achievement in theoretical learning as well as in clinical practice are required.

  • PDF

목포시의 거주환경의 만족도와 어메니티 의식의 관계 (Relations between Amenity Awareness and Satisfaction of Residential Environment in Mokpo City)

  • 한명호;오양기;주문기
    • KIEAE Journal
    • /
    • 제9권2호
    • /
    • pp.43-52
    • /
    • 2009
  • The aim of this study is to find out the solutions for an improvement of residential environment through the relation between satisfaction of residential environment and amenity awareness of the local residents in Chonnam Mokpo city. For this purpose, it is conducted a questionnaire survey of 203 local residents on the attributes of residential environment. The satisfaction factors of residential environment consist of 8 types of factors such as housing structure, stability, green tract of an avenue, convenience, housing environment, sanitary conditions, waterside facilities, and familiarity. It is analyzed that there is a great difference of the satisfaction between new town dwellers and old town dwellers in three satisfaction factors of a housing structure, convenience, and housing environment. The attributes of amenity awareness consist of 6 types of factors such as fitness, comfort, intimacy, vitality, naturalness, and brilliance. The new town dwellers have a high satisfaction in fitness and vitality factors, and the old town dwellers have a high satisfaction in naturalness factors. Through the analysis to the importance on the satisfaction factors of residential environment related to amenity awareness, it is founded that intimacy factor have importance in order of stability, familiarity, green tract of an avenue and sanitary conditions. Naturalness factor have importance in order of stability, waterside facilities, familiarity and green tract of a avenue. Fitness factor have importance in order of housing structure and sanitary conditions. Comfort factor have importance in order of stability, housing environment and sanitary conditions. And vitality factor have importance in order of housing environment, convenience and green tract of an avenue. Therefore, it is needed that the development plan of residential environment take into consideration in accordance with the importance on the satisfaction of residential environment in Mokpo city.

일 대도시지역 택시 기사의 직무스트레스, 사회적 지지 및 직무만족도의 관계 : 사회적 지지의 매개효과 (A Study on The Relationships Between Job Stress, Social Support and Job Satisfaction of Taxi Drivers)

  • 임은선;최순희
    • 한국보건간호학회지
    • /
    • 제26권2호
    • /
    • pp.195-203
    • /
    • 2012
  • Purpose: This study was conducted in order to investigate the relationships between job stress or social support and job satisfaction, and the function of social support, theoretically considered to mediate the relationship between job stress and job satisfaction. Methods: After obtaining informed consent from participants, data were collected from 122 taxi drivers. Gamma was used for testing of the first and second hypotheses. Partial Gamma was used to test the third hypothesis. Patterns of elaboration described by Babbie (1986) were selected for interpretation of the relationship among the three variable analyses. Results: First, a negative relationship was observed between job stress and job satisfaction (Gamma=-.543, p=.001) and a positive relationship was observed between social support and job satisfaction (Gamma=.741, p<.001). Second, when controlling for social support, the relationship between job stress and job satisfaction showed a decrease under conditions of both low and high social support. As for the mediating effect of social support, job stress was found to affect social support and social support was found to affect job satisfaction. Conclusion: The results showed that social support had a mediating effect between job stress and job satisfaction. Therefore, development and implementation of appropriate social support interventions is needed in order to reduce job stress and promote job satisfaction.

교육서비스품질이 교육만족도와 직무유용성에 미치는 영향: 외식조리 관련 계약학과 학생을 중심으로 (The Effect of Educational Service Quality on Educational Satisfaction and Job Availability: Focused on Foodservice related Contract Department Students)

  • 서재원
    • 한국조리학회지
    • /
    • 제23권4호
    • /
    • pp.203-215
    • /
    • 2017
  • The purpose of this study is to investigate the effect of educational service quality on educational satisfaction and job usability. The results of the analysis are as follows. First, based on the theoretical background, factor analysis and reliability analysis were conducted. Five factors of tangibility, responsibility, reactivity, assurance, and empathy were found in the educational service quality. In addition, it was confirmed that there was no problem as a single factor in educational satisfaction and job availability, and these factors showed high reliability and validity. Second, in the relationship between educational service quality and educational satisfaction, all five factors which education service quality factors were found to affect educational satisfaction. The higher the factor of educational service quality, the students will be able to increase their satisfaction with education, which was a degree of satisfaction with the education of contract department. Third, in the effects of educational service quality factors on job availability, tangibility, responsibility, reactivity, and assurance have no effect and empathy affects job availability. In this study, although the factors of education service quality is high except empathy, it is not possible to increase the job availability that leads to successful business results. Fourth, job availability affects educational satisfaction. Therefore, the higher the level of job availability, educational satisfaction will also increase. The following are implications of this study. First, high-quality lectures, hands-on training, and educational programs are needed and values that students pursue must continuously increase. Second, there is a need for measures to improve job availability such as the formation of curriculum related to jobs and the demand for the training courses of restaurants.

단체급식소 영양사의 종합적품질경영(TQM) 수행과 직무만족도에 관한 연구 (TQM Performance and Job Satisfaction of Dietitians in Institutional Foodservices)

  • 조기원;윤지영
    • 대한지역사회영양학회지
    • /
    • 제11권6호
    • /
    • pp.750-760
    • /
    • 2006
  • This study was designed to investigate the correlation between perceived TQM performance and job satisfaction of dietitians. The objective of the study is to help the management of foodservice by providing a direction which will elevate perceived TQM performance of dietitians and presenting plans which will ensure effective foodservice management. The survey sample was dietitians (n = 308) who were charged with foodservice management. The questionnaires requested information about demographics self-perception of TQM importance and performance levels, and Job satisfaction. According to the TQM importance and performance analysis, the level of performance was typically high in TQM items recognized as important by dietitians and low in areas where the recognized level of importance was low. Analysis was conducted on the job satisfaction according to demographic characteristics. The level of satisfaction in terms of salary and promotion increased relatively for those working in the industries and those who were older, married, and full-time employees with longer careers. The lesser the number of working hours, the higher their satisfaction levels were. Canonical correlation analysis between TQM performance and job satisfaction indicated higher canonical correlation (canonical correlations coefficient: 0.59). In conclusion, TQM performance-job satisfaction showed higher canonical correlation. When information exchange via network is made possible and more external customer recognition is gained, it increases the level of job satisfaction. The above results suggest that further research on the scope of TQM performance is thoroughly needed and continual training is necessary for foodservice managers.