• 한국산학기술학회논문지
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• 제16권10호
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• pp.6647-6654
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• 2015

본 연구는 응급구조학과 학생대상 한국판 시뮬레이션 경험 만족도 측정도구 분석을 목적으로 응급구조학과 학생 총 111명을 대상으로 ACLS시뮬레이션 실습교육 후 학생들이 느끼는 만족도를 측정 후 분석하였다. 또한 시뮬레이션 교육에 대한 호감도, 필요성, 전문심장소생술 이론 성적이 시뮬레이션 실습교육 만족도에 미치는 영향 및 상관관계를 확인하고자 한다. 측정된 만족도는 일원배치분산분석을 통하여 분석하였으며, 그 결과 대부분의 학생들이 높은 만족도를 나타냈다. 시뮬레이션 교육에 대한 호감도 및 필요도가 높을수록 만족도 측정도구의 세 가지 요인 모두에서 높게 나타났으나, ACLS이론 성적과 만족도의 상관관계는 성립되지 않았다. 향후 ACSL 시뮬레이션을 통한 교육법은 유지되어야 하며 지속적으로 발전해야 한다.

• 간호행정학회지
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• 제3권2호
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• pp.137-150
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• 1997

This study was done to evaluate patient satisfaction with nursing care. The study subjucts were 164 patients admitted in a general hospital in Incheon province. The instrument used in this study was developed by Risser (1975) and Lim Hae Kyoung (1980) based on classification of nursing care area and modified by Chow Kwang Nam (1995). The relaiability alpha of this tool was 0.93695. The survey method was applied to collect data and the period of data collection was total 30 days from April Ist to April 30th in 1997. The data was analyzed by statistical method of %, mean, t-test and ANOVA through SAS program. 1. The highest scores of satisfaction were shown in the area of reliance, area of treatment, area of environment and area of education in order. 2. The crossed analysis of patient general characteristics and satisfaction of nursing care showed a signficance in the department of patient's admission and the highest satisfaction score was found in the general surgery ward (p<0.05). 3. General characteristics of patients which influence on the satisfaction showed a significant response according to the department of patient's admission in the treatment area, education area and environment area of nursing.(p < 0.05). Recommendation The followings are deriven from the above study results. 1. Area of nursing education which showed the lowest satisfaction should be empathized by making improvement of nursing care approach because the area in the basis to achieve nursing goal. 2. The development of systematic and objective instrument is necessary for evaluation of nursing quality and the evaluation should be performed in the area of patient satisfaction, hospital facility and hospital environment as well.

• 대한치과기공학회지
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• 제31권4호
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• pp.45-52
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• 2009

This study is analyzed to conduct better on-site practices with recognizing importance of the clinical practice of Dept. of dental technology and use it as a basic material in the clinical practice. Target people who are students studying dental technology in D college in Daegu were questioned by survey. Study results below 1. Average score of the survey about satisfaction of the operating method of clinical practice shows 3.26. In detail elements, 'credit assignment(10 credits)' is 3.65 as the highest score, 'execution period(vacation)' is 3.50, 'choice of the clinical practice organization' is 3.25, 'measures after practice' is 2.98 and 'pre-education' is 2.98 as the lowest score. 2. Through the real clinical practice, 'experience of new equipments and technology' is 3.64 as the highest score, 'choice of lecturer' is 3.61, 'guidance way' is 3.49, 'contents properness' is 3.44, 'environment of practice organization' is 3.36, 'evaluation way' is 3.35 and 'practical use of the evaluation material' is 3.18 as the lowest score. 3. The average score of survey about satisfaction after clinical practice of the participated students is 3.46 that is higher than both 'satisfaction about operating method(3.26)' about clinical practice of college and 'satisfaction about organization(3.44)' about environment of dental craft organizations and labs, guidance way of lecturer and evaluation. 4. In the improvement of distribution of the clinical practice evaluation, in the 'practice organization: college' viewpoint, '7:3' is 35.77% as the highest response, '6:4' is 25.20%, '8:2' is 22.76% and '4:6' is 16.26 in regular sequence. 5. In site evaluation reflection of clinical practice, 50% reflection is 32.93% as the highest percentage, 60% reflection is 26.83%, 20% reflection is 20.73% and 80% reflection is 6.10% in regular sequence. In attendance score, it shows percentage of reflecting 50% and 40% is 26.98%, students wanting to reflect 30% is 25.40%, reflecting 10% is 20.63% and no reflecting is 0%. In result of the analyzed data, clinical practice has to be studied more in considering that clinical practice is important point in education of Dept. of Dental Technology and also problems in college and on-site practice need improvements.

• 디지털콘텐츠학회 논문지
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• 제19권2호
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• pp.251-257
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• 2018

본 연구는 안드로이드용 태블릿 기반 AAC(Augmentative and Alternatice Communication) 애플리케이션 개발 후 그에 따른 기기에 대한 만족도 및 요구사항을 분석하는데 목적이 있다. 본 연구에서는 태블릿 기반 AAC 기기의 만족도 및 요구사항을 평가하였다. 평가는 기기 및 서비스 변화 정도, 신체적 기능 변화 정도, 일상생활 및 사회생활의 변화 정도, 욕구 충족 정도를 측정하는 만족의 개념을 사용하는 보조공학평가도구(Korea Assistive Technology Assessment Tool, KAAT)를 사용하여 평가하였다. 태블릿 기반 스마트 AAC 기기의 만족도 평가 결과, 기기, 서비스, 일상생활을 비롯해 모든 항목에서 5점 척도에서 4점대 이상으로 만족하는 긍정적인 반응을 나타냈다. 그러나 그 중 효과성과 조작 및 편리성의 항목에서 상대적으로 낮게 나타났다. 기기의 개선사항으로는 상징소리 확대, 상징편집의 간결성 등의 의견이 조사되었다. 연구결과를 통해 스마트 AAC 기기의 지속적인 업데이트, 상징편집의 간결성, AAC 기기 활용 방법 및 교육이 반드시 개선되어야 할 것으로 사료된다. 본 연구의 만족도 평가 결과 및 잠재적 사용자의 피드백은 기존 스마트 AAC 기기의 기능 개선과 보완을 위한 지침이 될 것이다.

• 한국조경학회지
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• 제46권4호
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• pp.11-20
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• 2018

본 연구는 도시공원 중에서도 도시화와 환경문제에 있어 가장 중심에 있는 도심공원인 대구 2.28기념중앙공원을 대상으로 공원 이용 후 평가를 통해 이용자 만족도, 이미지 평가 및 선호도, 집단별 특성에 관해 분석한 것이다. 이는 추후 공원관리뿐 아니라, 공원설계, 환경 적합성 예측, 정책 및 프로그램 효율성 분석을 위한 자료를 마련하는 목적으로 한다. 조사 시기와 방법은 2016년 5월 11일에서 26까지 15일간 230명을 대상으로 설문조사하여 실시되었다. 선행연구들을 분석하여 이용행태분석, 만족도, 이미지평가 설문항목을 도출하여 SPSS를 통해 신뢰도분석, 요인분석, 다중회귀분석을 하였다. 그 결과, 항목들이 매우 높은 신뢰도를 보였으며, 인과관계의 요인들이 추출되었고, 만족도와 이미지에 영향을 주는 변수들을 파악할 수 있었다. 2.28기념중앙공원은 대부분 항목에서 이용 만족도와 이미지 평가치가 높게 평가되어 높은 만족도와 선호도를 보였다. 평가결과, 추후 도심공원계획과 설계에 있어서는 만족도와 선호도에 가장 큰 영향을 주는 것으로 분석된 녹지수경 요인과 정돈성 요인들을 지속적으로 유지관리하고, 도심공원의 특성상 공원 이용자들도 도심 환경문제를 느끼고 있기에 평가치가 낮은 소음도(3.92), 식물수종(4.09), 공기의 질(4.10), 조용한(4.22)과 같은 문제를 해결하기 위해 소음 완화와 녹음 확보 등의 노력을 지속적으로 할 필요가 있는 것으로 평가되었다.

• 한국산학기술학회논문지
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• 제12권11호
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• pp.4778-4787
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• 2011

본 연구의 목적은 서비스산업에서 서비스품질 평가에 자주 사용되었던 KS-SQI모형을 적용하여 IT아웃소싱 서비스품질 평가도구를 개발하는 것이다. 독립변수로 본원적 서비스, 예상외 서비스, 신뢰성, 친절성, 적극지원성, 접근용이성, 물리적 환경을 선정하였고, 이들이 IT아웃소싱 서비스품질 평가도구로서 적합한지를 검증하기 위해 IT아웃소싱 만족도에 영향을 주는지를 분석하고, IT아웃소싱 만족도는 재계약의도에 영향을 주는지를 조사하였다. 가설검증을 위해 LISREL을 활용하여 변수들 간의 경로분석을 실시한 결과, 본원적 서비스, 신뢰성, 친절성, 적극지원성, 접근용이성, 물리적 환경은 IT아웃소싱 만족도에 유의적인 영향을 주었고, 예상외 서비스는 유의적인 영향이 없는 것으로 나타났다. 그리고 IT아웃소싱 만족도는 재계약의도에 유의적인 영향을 주는 것으로 나타났다. 도출된 6개의 측정도구는 IT아웃소싱 서비스품질 평가도구로서 적합함이 입증되었다. 본 연구의 의의는 IT아웃소싱 서비스품질 평가에 KS-SQI모형을 적용한 측정도구를 개발함으로서 이론적인 확장을 이루었고, 실무적인 측면에서는 IT아웃소싱 제공업체와의 재계약을 위한 IT아웃소싱 서비스품질을 평가하는 도구로 활용될 수 있다.

• 가정과삶의질연구
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• 제15권1호
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• pp.129-146
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• 1997

The purpose of this paper was to discover the importance and degree of satisfaction toward medical service perceived by clients and analize some characteristics and any siginificant difference by deomographic and social variables. In addition the subjects were divided into groups(i. e. satisfied and dissatisfied groups) and tested significant difference between two groups, The results can be summerized as follows: 1,. While the importance of over attributes of medical services percevied by customs was higher the degree of satisfaction was relatively low. 2. According to our analysis the degree of satisfaction toward hospital facilities and staff appeared to have relatively have relatively heavy weights compared to total satisfaction scores. 3. As far customers' quality evaluation about medical service is concerned the importance and degree of satisfaction could not be discriminated by demographic variables except education and income level. 4. The discrepancy of satisfaction s ore between satisfied and dissatisfied group was the highest in hospital facilities compared to other three sectors.

• 지식경영연구
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• 제9권2호
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• pp.129-146
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• 2008

Customers' evaluation of Website with satisfaction is critical in electroniccommerce. Previous research has studied in a distinct approach; especially IT oriented constructs-perceived usefulness, easy of use and marketing oriented constructs-product, shopping experience, service quality. Despite those important previous studies regarding the usage and the purchase of goods and services, how consumers are satisfied and why consumers leave Web sites without purchasing have not been extensively researched. This study explored those determinants of consumer satisfaction with Web site using expectation-disconfirmation theory (EDT). The present paper extends the range of EDT from antecedents of expectation to consequence of satisfaction. The result suggests that experience and familiarity has an impact on expectation as well as perceived performance and satisfaction. Second, higher expectation makes a negative impact on disconfirmation of expectation. Third, positive disconfirmation of expectation makes a positive impact on satisfaction. Forth. satisfaction produces loyalty and repurchasing intention. Finally, loyal customer has stronger intention to repurchase than satisfied customer.

• 한국콘크리트학회:학술대회논문집
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• 한국콘크리트학회 2008년도 추계 학술발표회 제20권2호
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• pp.821-824
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• 2008

This paper presents a systematic approach for estimating material performance of concrete mixture design based on satisfaction curves developed from statistical evaluation of existing or newly obtained material property related data. In performance based material design (PBMD) method, concrete material used for construction of a structure is designed considering a structure's specified performance requirements based on its usage and characteristics such as environmental conditions, structure types, expected design life, etc.Satisfaction curves express the probabilities that one component of substrates (i.e., aggregate size, cement content, etc) of concrete mixture will sustain different criterion value for a given concrete mixture design. This study presents a statistical analysis method for setting up concrete material parameter versus concrete criterion relationships in the form of satisfaction curves and for estimating confidence bounds on these satisfaction curves. This paper also presents an analysis method to combine multiple satisfaction curves to form one unique satisfaction curve that can relate the performance of concrete to a single evaluating value. Based on several evaluated mixture design examples for various material properties, the validity of the proposed method is discussed in detail.

• 한국조리학회지
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• 제23권3호
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• pp.38-49
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• 2017

The purposes of this study were to examine the motivation of career choice for chefs in luxury hotels through IPA analysis based on the differences between importance and satisfaction, and to investigate the impact of motivations of career choice on job satisfaction. The results are as follows. First, "matched aptitude" and "interest in cook" were found as factors of importance and satisfaction. Second, sufficient reward should be provided through incentive, increasing salary, and promotion. Third, the system of internship and temporary employee should be revised, and the motivation should be provided through performance-based reward and incentive system. Fourth, fair personal evaluation, transparent promotion system, fair reward system should be required to increase job satisfaction. Fifth, internal environment is important rather than social reputation or popularity for those who consider chefs as future career.