• Title/Summary/Keyword: Satisfaction Evaluation

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An Analysis of Association between Local Festival Evaluation and Visitor Satisfaction: A Case Study of the Local Festival Events in the period of 2012 to 2014 (지역 축제 평가결과와 만족도 간의 관련성 분석: 2012-2014년 축제를 사례로)

  • Joh, Chang-Hyeon;Kim, Jin Whi;Baek, Jin Hwi;Ahn, Byeong Min;Rha, Yun Hyung
    • Journal of the Economic Geographical Society of Korea
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    • v.18 no.4
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    • pp.492-504
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    • 2015
  • The evaluation of the local festival events that supports promising local festivals needs to well reflect the degree of success of the local festival events that have been implemented. Many local governments of the country have competitively implemented local festival events, some of which turned to be a success, while others not. This alerts the need for investigating whether the evaluation of the local festival events is appropriate, in order to better execute the provincial finance. The paper investigates this using the data of cultural tourism festivals from 2012 to 2014. More specifically, the paper first examines the relationships between choice dimensions (festival success index) and visitors' satisfaction, and then identify whether visitors' satisfaction and festival evaluation results are significantly correlated. This after all indicates whether the festival success index are well reflected in the festival evaluation results. The findings tell that choice dimensions well explain the visitors' satisfaction, whereas the visitors' satisfaction does not have a significant correlation with the festival evaluation results. This potentially implies that the current scheme of the local festival evaluation needs more rigorous validity test and additional research and practice for the improved evaluation protocol.

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The Study on Development of Service Satisfaction Index - Service User of Community-Development Voucher Program - (서비스 만족도 지표 개발에 관한 연구 - 지역개발형 바우처 서비스 이용자를 중심으로 -)

  • Shin, Chang-Hwan
    • Korean Journal of Social Welfare Studies
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    • v.42 no.1
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    • pp.151-177
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    • 2011
  • With the expansion of Voucher program, academic and practical concerns of performance evaluation of voucher service has been more emphasized. Accordingly, client satisfaction survey are expanding these days, but the study of client satisfaction as a performance indicator aimed at service client has not been yet conducted systematically. The purpose of this study is to develop Satisfaction Index, targeting at client of community-development voucher program in Community Service Investment Project conducted by the Ministry of Health and Welfare. Data were collected from 1800 client of community-development voucher program. This study summarized theoretically many kinds of satisfaction measurement and composed the Satisfaction Index reflecting characteristics of Voucher. By the item analysis and reliability analysis, the element satisfaction was identified as homogeneous items. General satisfaction were obtained using element satisfaction and overall satisfaction, it was found to be valid through the evaluation of convergent and discriminant validity as a tool for satisfaction. This study suggest using the '1step weighted approach' than '2step weighted approach' having weakness of complex overlapping manner.

Emotional Evaluation about Physico-chemistry Laboratory Equipment's Exterior Design

  • Kim, Hyung-Soon;Lee, Han-Sung;Jeong, Sang-Hoon
    • Science of Emotion and Sensibility
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    • v.15 no.2
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    • pp.269-282
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    • 2012
  • Laboratory equipment will continue to be developed and created as long as experiments continue. Up until now, the designs have been focused on the functional role; successfully process the study purpose. However, nowadays, the requirements of providing emotional satisfaction of the design, has increased. Even so, the users are normally limited by specific groups and investments on these designs have been neglected due to small annual production by the small market. Through this study, we have conducted an emotional evaluation on Temperature and Humidity Chamber's (TH Chamber) exterior shape. First of all, we extracted emotional words and placed them in categories that represent these emotions and conducted an emotional evaluation on four typical TH chamber models. They were selected based on its door lock type and control box type. The result showed that the 'fixed type' of control box and the 'handle type' of door lock were most favorable by the users, satisfying the five representative emotions; 'Attractiveness', 'Classiness', 'Comfortableness', 'Pleasant' and 'Satisfaction in Usability'. Particularly, all 4 emotional words in the 'Satisfaction in Usability' category recorded over 3.65. This indicates that Satisfaction in Usability is relatively an important category when expressing laboratory equipment. The result of this research is expected to be used as a basic data to find a way of right approach in laboratory equipment design.

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A Model for Evaluating Confidence and Satisfaction of Health Information Web-Sites (건강정보 웹사이트의 신뢰성과 만족도 평가 모델)

  • Woo Young-Woon;Cho Kyoung-Won
    • The Journal of the Korea Contents Association
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    • v.6 no.9
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    • pp.42-49
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    • 2006
  • In this paper, we proposed a model to evaluate confidence and satisfaction of health information web-sites visited by general health consumers. In order to propose the evaluation model, lots of foreign and domestic researches are investigated and analyzed. Based on these analyses, confidence and satisfaction standards for the model are proposed. A process for evaluation and a method for calculation of evaluation value by the standards are proposed, too. The proposed model can be utilized as a tool for analyzing conventional health information web-sites and can be utilized as check lists for developments in case of health information web-sites under construction.

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A Study on the Business Model of Fashion Mobile Commerce by Quality Evaluation (패션 모바일 커머스 품질 평가에 대한 비즈니스 모델 연구)

  • Na, Younkue
    • Journal of Fashion Business
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    • v.18 no.1
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    • pp.1-21
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    • 2014
  • This study exceeds the view on the fragmentary fact-finding surveys related to the application of mobile commerce which further develops the evaluation model of fashion mobile commerce website and considers the validity of comprehensive fashion mobile commerce with quality evaluation factors according to the Task-Technology Fit. To fulfill the study objectives, a total of 433 questionnaires are being conducted to the customers with first-hand experience on fashion merchandises through mobile commerce. The judgement sampling method is employed according to the sample population ages from 20s to 30s during two months period. Based on the results of the above-mentioned path analysis, we have observed the following: First, the path relation analysis results show that the M-marketing (M-marketing) between perceived usabilities had effects to the perceived usability and the M-sales had effects to the perceived usability. Second, as seen from the fashion mobile shopping conformance (TTF), the perceived usability, customer satisfaction, and path pipe analysis result conformances between perceived values and immersions have effects of perceived usability, customer satisfaction and perceived value, and thus, indicate that the perceived usability had effects on the customer satisfaction and immersion. Third, the customer satisfaction, perceived value and immersion all have effects on the purchasing intention.

The Middle Age Women's Image Evaluation of Tailored Jacket according to the Body Type and the Degree of Satisfaction with the Body - Focused on Silhouette - (중년여성의 체형과 신체 만족도에 따른 테일러드 재킷의 이미지 평가 - 실루엣을 중심으로 -)

  • Park Jong-Hee;Ryoo Sook-Hee
    • The Research Journal of the Costume Culture
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    • v.13 no.3 s.56
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    • pp.481-493
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    • 2005
  • The purpose of this study is to analyze the image evaluation of tailored jacket according to the body type and the degree of satisfaction with the body of middle-aged women. The subjects used for this study were three hundred and twenty three middle-aged women ranging from 35 to 50 years old. We measured their bodies and asked them report to the questionnaire. The results are as follows. There was a significant difference in the image evaluation of tailored jacket according to the body type of middle-aged women. The women of the type I evaluated that X silhouette was the most fascinating, elegant, active, and tender, and the women of the type II, A silhouette. The women of the type III evaluated that H silhouette was the most fascinating, elegant, active, and tender, and the women of the type IV, H silhouette. There was a meaningful difference in the image evaluation of tailored jacket according to the degree of satisfaction with their bodies. As satisfied with the girth of the body, weight, and figure they evaluated X silhouette was more attractive, graceful, active, and soft.

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The Study on the Correlation Analysis between the Experienced Crime Victimization Rate and the Evaluation Indicator for Residents' Safety of Outdoor Spaces from Crime in Multi-Family Housing (공동주택단지에서의 범죄피해경험율과 범죄로부터의 안전성(safety) 평가 지표간의 상관성 분석에 관한 연구)

  • Lee, You-Mi
    • Journal of the Korean housing association
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    • v.19 no.2
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    • pp.73-82
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    • 2008
  • The purpose of this paper is to analyze the correlation analysis between the experienced crime victimization rate and the evaluation indicator of residents' safety of outdoor spaces from crime in multi-family housing. Additionally this paper intend to analyze the correlation analysis between the residents' satisfaction about safety and the evaluation indicator of residents' safety of outdoor spaces. For that purpose, 9 Multi-Family Housing located in the metropolitan area were selected to perform a survey against 349 residents during May 26-29, 2006. The SPSS program was used and the level of satisfaction ranged from 1 to 5. Scale of 5 being most satisfied while 1 being most dissatisfied. The results of this study are the followings; 1) Most occurred crime were auto theft and damages, poster matter theft, housebreaking. 2) The crime rate is higher in outdoor than in indoor. 3) This study proved the correlation between the residents' satisfaction about housing safety and most indicators except the number of households etc. 4) By the results of the correlation coefficient it makes clear that the number of apartment building, the visibility of Green Space, the location of pedestrian etc. have relation with the residents' satisfaction about housing safety.

Fashion education as a lifelong education program for adult learners (성인 학습자를 위한 평생교육으로서 패션 교육)

  • Nam, Ji Young;Park, Hye-Jung
    • The Research Journal of the Costume Culture
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    • v.20 no.6
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    • pp.838-853
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    • 2012
  • The purpose of this study is to identify adult learners' decision making variables, satisfaction, and evaluation toward fashion education as a university lifelong education program. As decision making variables, this study included participation purpose, information source, and selection criteria for lifelong education center and program. Regarding satisfaction toward fashion education, this study included satisfaction toward program and satisfaction toward education condition and administrative services. Data were gathered by both questionnaires and focus group interview(FGI) with 12 adults who completed the program. While questionnaires were used for decision making variables and satisfaction, FGI was used for evaluation. Frequency was used to analyze the questionnaires and content analysis was used to analyze the results of FGI. The findings showed that respondents participated mostly because of hobby or interest and got information mostly from acquaintances. They regarded program contents as the selection criteria for lifelong education center. They also regarded lecturers' professionality as the selection criteria for the program and showed high satisfaction toward lecturers' passion. Regarding education condition and administrative services, they showed high satisfaction. FGI also showed the importance of individual competence, career development, a work-study program, a on-site study program, and lecturer. The results suggest methods to make university lifelong education programs more appealing to adults who want to attend universities for non-degree university programs.

An Evaluation on the Effect of Service Quality of Food Products on Tourist Satisfaction (외식 상품의 서비스 품질이 관광 만족도에 미치는 영향 평가)

  • Woo, Moon-Ho
    • Culinary science and hospitality research
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    • v.16 no.2
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    • pp.258-269
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    • 2010
  • This study examines an evaluation on the effect of service quality of food products on tourist satisfaction. Style, pleasantness, reliability, kindness, and guarantee were selected as service quality factors for this study. Also, expected effects, purchase intention, and repurchase intention were used to examine tourists' satisfaction levels. To verify the relationship between the service quality of food products and tourist satisfaction, it used one hundred twenty sample cases. The results service quality are as follows. First, the types of service quality were drawn based on the characteristics of service quality. Second, the service quality of food products had positively significant influence on the satisfaction levels of purchase behavior. Third, the types of service quality and the satisfaction levels of purchase behavior were significantly different.

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A Study on the Effect of Job Satisfaction Factors and Service Delivery Perception of Aviation Security Screener Affecting Job Satisfaction (항공보안요원의 직무만족요인과 서비스 제공의식이 직무만족에 미치는 영향에 관한 연구)

  • Chung, Hwang Yong;Kim, Ki Woong;Kim, Ki Sung;Lee, Jong Sung;Yi, Yong Ki
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.20 no.4
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    • pp.91-105
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    • 2012
  • This study, the cause of an aviation security employees' job satisfaction and dissatisfaction will be understood and the data can be used as evidence to explain the position of the employees. Moreover, the results of this study shall be conducted to increase the level of service delivery and also to remove unsatisfactory factors. Thus, according to this research survey shows the understanding of the job satisfaction and service delivery influences on the overall job satisfaction of a secure enterprise's security screeners. As a results, by improving the job satisfaction of aviation security screeners, the world's most safe, convenient service and quick airport service delivery could be achieved. Therefore, in order to improve the level of Korea and the international competitiveness of airlines, the promotion of job satisfaction of employees would be very important. Moreover based on the results of this study, the advanced research on the recognition differences for service evaluation between the customers and security screeners are needed.