• 한국컴퓨터정보학회논문지
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• 제5권3호
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• pp.201-207
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• 2000

디지털 경제의 도래로 인한 기업들의 전자상거래 규모는 보다 더욱 더 커지고 있는 실정이다. 이 가운데서도 B2C의 전형적인 형태인 사이버쇼핑몰에 대한 소비자들의 선호도와 인지도는 많은 차이를 보이고 있는 본 연구에서는 잠재적 소비자인 대학생들을 대상으로 사이버 쇼핑몰에 대한 인지요인을 분석하는데 그 연구의 목적이 있다. 또한 분석된 인지요인을 중심으로 사이버쇼핑몰들이 수립해야 할 마케팅전략을 제시하고자 함에 의의가 있다.

• 가정과삶의질연구
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• 제31권5호
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• pp.185-200
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• 2013

The purpose of this study is to examine the moderating effect of consumer competency associated with the influence of interaction styles with sales man on inappropriate consumer compliant behaviors. For the purpose, the survey questionnaire was administered to 1,050 consumers across country by the on-line survey. The research data are analyzed using four statistical methods: factor analysis, reliability analysis, multiple regression, and moderating regression analysis. The results are as follows: First, some demographic variables, for example, male, level of education, marital status, amount of monthly household income had significant effects on inappropriate consumer compliant behaviors such as rudeness of behavior and interference with business. Second, it is significant that two types of interaction with sales man(passive and assertive interaction) have positive effect on rudeness of behaviors, while assertive interaction only has positive effect on inference with business. Third, this research has been shown to be significant, based upon the findings on moderating effects of consumer competency in respect to consumers' level of inappropriate compliant behaviors. In particular, consumer competency has negative moderating effects between interaction styles with sales man and rudeness of behaviors. Practical implications were discussed in terms of effective customer management strategies and policy making related to consumer education.

• 패션비즈니스
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• 제20권5호
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• pp.16-29
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• 2016

The study aims to explore the impacts of types of consumer's self-construal, prices of brands, and types of discount-based sales promotion on consumers' purchase intention. For this study, a three-way mixed factor method was applied based on a formula, types of consumer's self-construal x prices of brands x types of discount-based sales promotion. The subjects were 218 females in their 20s to 30s living in seoul or Gyeonggi-do areas. For data analysis, three-way variate analysis, analysis of simple interactions and analysis of simple main impacts were conducted through use of the SPSS program. First, based on the impacts of types of consumer's self-construal, prices of brands, and types of discount-based sales promotions in the favor of consumers, there was a significant difference between higher and lower-priced brands. Second, comprehensive discounts rather than monopolistic discounts corresponded to higher favoring by consumers of interdependent self-construal. As for monopolistic discount, lower-priced products corresponded to higher favor than higher-priced ones. Third, there was a significant difference between consumers of independent self-construal and interdependent self-construal. Fourth, comprehensive discount, rather than monopolistic discount, corresponded to higher purchase intention regardless of prices of brands in the group of consumers with interdependent self-construal.

• 디지털융복합연구
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• 제14권6호
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• pp.199-218
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• 2016

본 연구의 목적은 일본 소비자를 대상으로 해외직판 쇼핑몰의 재구매 의도에 미치는 영향 요인을 식별하고, 이를 실증적으로 검정하는 것이다. 연구모델은 가격경쟁력, 제품다양성, 평판, 원산지이미지, 이용편리성, 배송서비스, 사후서비스 등 7개의 독립변수와 하나의 매개 변수(신뢰), 그리고 종속변수(재구매 의도)로 구성되었다. 연구결과, 재구매 의도는 소비자의 신뢰에 영향을 받으며, 소비자의 신뢰에 영향을 미치는 요인은 평판, 원산지 이미지, 이용 편리성, 배송 서비스, 사후 서비스였다. 반면, 가격 경쟁력과 제품 다양성은 신뢰에 유의한 영향을 미치지 않았다. 본 연구의 결과는 향후 해외직판 쇼핑몰 분야의 연구에 방향과 기반을 제공할 수 있을 것이다. 실무적으로는 해외직판 쇼핑몰을 출범시키거나 운영하는 과정에서 쇼핑몰의 시장 확대 및 진출 전략을 수립하는데 도움이 될 수 있을 것이다.

• Journal of Information Technology Applications and Management
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• 제25권2호
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• pp.53-72
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• 2018

This empirical study explored characteristics that affect the usefulness of online reviews, in the China e-commerce platform, and implemented multiple regressions to find factors that significantly influence on product sales, ultimately. Till now, prior studies have continuously revealed what factor affects usefulness of online review or product sales, only in respective terms. The point of our study is that we built two-level regression models, thereby being able to comprehensively analyze these two different targets. Before plunging into running regressions, we carefully collected 192,764 online review data for 200 products extracted from the Jingdong, the second biggest e-commerce platform in China. Also, we gathered "review sentimental scores" variable from each review and used that one as a core variable in our regression model, thus we were able to implement both quantitative and qualitative research. The evidences from the two-level regression models showed that the extent to which a product is experience good positively affects both usefulness of a review and product sales, again the usefulness of a review contributes to product sales in sequence. Also, the property of experience good has interaction effect on both for two-level regression models. Our main findings highlight the importance of role of online review to business performance of e-commerce firms.

• 한국컴퓨터정보학회논문지
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• 제26권1호
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• pp.231-238
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• 2021

이 논문은 Covid-19 이후 기간의 빅데이터를 활용하여 일상에서 주문하는 음식 배달과 소비의 경향을 분석하는 방법을 제시한다. 빅데이터를 분석하고 데이터베이스 시스템을 이용하여, 날씨를 제외한 네 개의 요소들이 배달의민족 매출과 의미있는 상관관계가 있는 것으로 확인되었다. 이 연구는 KBS, MBC와 SBS 언론매체의 빅데이터 분석에서 Covid-19 관련 기사 다음 날에 음식 배달과 소비 증가가 거의 60%에 달하는 것을 발견하였다. 또한 Naver 검색결과에서도 Covid-19 관련 기사 다음 날에 심각하게 의미있는 음식 배달과 소비 증가를 발견하였다. 그 이외에, 소비의 흐름에 있어서 모바일을 통한 배달이 주류가 될 것이며 밀레니얼 세대가 대세가 될 것이라는 것도 알 수 있었다. 본 연구는 방대하고 구체적인 데이터를 사용하여 똑같은 방법으로 경기 침체기에 다른 산업 분야에 대하여 분석을 가능하게 하는 것으로, 기업의 입장에서 발빠른 대응으로 경기 침체 속의 호황을 맞이할 수 있는 분석과 방법을 제공하는 데 기여할 수 있다.

• Human Ecology Research
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• 제60권1호
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• pp.131-145
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• 2022

The purpose of this study was to reveal the effects of sales services and organizational member relationships of fashion brand salespersons on job performance and job satisfaction, as well as how job performance, job satisfaction, salesperson services, and organizational member relationships differ according to the sales career and job position. The data were collected by administering a questionnaire to fashion brand salespeople in Gwangju from September to October 2020. Using 235 responses, the data were analyzed with SPSS 27.0 for frequency analysis, reliability analysis, t-test, factor analysis, and regression analysis. The research results were as follows. First, the basic services of the salesperson comprised factors such as 'consideration and convenience', 'appearance and dress', and 'kindness and greeting', which are considered better variables to explain job performance than job satisfaction. Second, the salesperson's professional service consisted of 'fashion product knowledge', 'professional self-management', and 'store display technology' factors, which are good variables to predict job performance. Third, the relationship between the members of a salesperson's organization consists of factors such as 'headquarters relations', 'colleague relations', and 'emotional labor', which was better for explaining job satisfaction than job performance. Fourth, depending on the position, professional salespeople exhibited significantly higher values in job performance, basic and professional services of salespersons, and 'headquarters relations' factors, whereas there were no significant differences in job satisfaction, 'colleague relations' and 'emotional labor'. Lastly, the more sales career, the higher the job performance, and the basic services, professional services, and 'headquarters relations' factors of salespeople were also good.

• 인간식물환경학회지
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• 제24권4호
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• pp.329-339
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• 2021

Background and objective: This study was conducted to obtain empirical data for deriving necessary items for the creation and management of gardens in urban agricultural parks while maintaining the publicness of the place by examining the difference in perception among park visitors about the gardens in the public parks. Methods: A survey was conducted on users of urban agricultural parks in 6 locations and 113 copies of the questionnaire were collected. After understanding the demographic characteristics and the current use of the garden, we identified the importance of the necessary items for the public gardens. Results: 108 subjects(95.6%) responded that gardens are needed in urban parks, for psychological and emotional health (26.2%) and for interaction and friendship with family and neighbors(23.2%). For use of garden crops, most were private sales(96 subjects, 64.4%), and both sales preferred to partially donate their crops. Most used communal gardens operated by public institutions(30.1%). It was found that 96.4% of the respondents were satisfied with gardening activities, and 107(94.7%) of them showed their intention to participate in the gardening in the future. The Kaiser Meyer Olkin value was .848 and the significance level was .001, proving the validity of factor analysis. The factors were named composition elements(Factor 1), management items(Factor 2), convenience elements(Factor 3), and operational facilities(Factor 4). In the survey on the creation and management of gardens in urban agricultural parks, there were no statistically significant differences, but all items had correlations. Conclusion: The results have reflected the needs of actual users in establishing the plans to operate urban gardens, thereby having great utility value as the basic data for continuous garden management. Further research can be conducted to derive detailed elements that can guarantee sustainability of urban gardens and suggest high-quality data for management of gardens in urban agricultural parks.

• 문화기술의 융합
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• 제8권4호
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• pp.347-353
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• 2022

외식업은 소비자의 수요가 많고 진입장벽이 낮아 창업이 활발하게 일어난다. 하지만 외식업은 폐업률이 높고, 프랜차이즈의 경우 동일 브랜드 내에서도 매출 편차가 크게 나타난다. 따라서 외식업 프랜차이즈의 폐업을 방지하기 위한 연구가 필요하다. 이를 위해, 본 연구에서는 프랜차이즈 가맹점 매출에 영향을 미치는 요인들을 살펴보고, 도출된 요인들에 머신러닝 기법을 활용하여 프랜차이즈의 성패를 예측하고자 한다. 강남구 프랜차이즈 매장의 PoS(Point of Sale) 데이터와 공공데이터를 활용하여 가맹점 매출에 영향을 미치는 여러 요인들을 추출하고, VIF(Variance Inflation Factor)를 활용하여 다중공산성을 제거하여 타당성 있는 변수 선택을 진행한 뒤, 머신러닝 기법 중 분류모델을 활용하여 프랜차이즈 매장의 성패 예측을 진행한다. 이를 통해 최고 정확도 0.92를 가진 프랜차이즈 성패 예측 모델을 제안한다.

• 한국산업정보학회논문지
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• 제14권1호
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• pp.17-31
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• 2009

소프트웨어의 중요성은 인터넷과 전자상거래의 보급 등으로 급속하게 발전해 왔으나, 전통적인 소프트웨어 평가는 개발 프로세스 관점에 기반을 두고 있어, 소프트웨어의 실제 사용성과 사용자관점의 평가는 미약한 실정이다. 때문에 본 연구에서는 소프트웨어 기업의 유무형의 자원과 제품을 사용하는 사용자의 만족도를 함께 평가함으로써, 그것이 성과에 미치는 영향을 검증하였다. 경영자원론에 따르면 기업 자원은 인간, 기술, 시장가치, 재무로 구성되어 있으며, 고객 만족도는 제품만족도와 서비스 만족도로 구성된다. 기존연구를 통해, 소프트웨어 기업들의 역량을 평가하기 위한 요소로 인적자원, 기술, 고객 만족도와 서비스 만족도 등이 도출되었으며, 통계 검증을 통해 매출성과와 매출성과에 영향을 미치는 요소들의 관계를 증명하였다.