• 지능정보연구
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• 제7권1호
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• pp.1-15
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• 2001

최근 인터넷의 급속한 확산에 따른 전자상거래의 활성화는 조직과 규모 면에서 열세인 중소기업들의 판로 확장 및 홍보를 위한 새로운 대안으로 인식되고 있다. 그러나, 전자상거래 환경은 비약적으로 성장하고 있지만, 여전히 국내 중소기업들은 인력 및 자금의 상대적인 열세로 이러한 환경변화에 효과적으로 대응치 못하고 있다. 본 논문은 이러한 문제를 해결하기 위한 노력의 일환으로, 인터넷 상의 판매 에이전트를 지원할 수 있는 가상생산 에이전트(Virtual Manufacturing Agent)의 개발에 관한 내용을 담고 있다. 제품의 흥보, 주문의 선택 및 수락 여부에 대한 결정은 생산라인의 상태와 매우 밀접한 관계에 있다. 주문의 수락과 주문 조건에 대한 협상을 위해서는 제조가능성 여부, 생산 부하 및 생산일정 등에 대한 정보가 필요하다. 본 논문에서는 중소제조업체의 판매활동을 인터넷상에서 가능하게 하는 판매에이전트가 요구하는 생산정보를 적시에 제공할 수 있는 가상생산 에이전트를 설계, 구현하였고, 이를 통하여 구현된 시스템을 사출금형제조업체의 생산과정과 주문처리과정을 통하여 검증하였다.

• 한국정보처리학회논문지
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• 제7권5S호
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• pp.1649-1656
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• 2000

현재 대다숭의 전자 상거래 시스쳄은 수요자 및 공급자에 많은 부하를 주고 있다. 본 논문은 이러한 문제점을 해결하기 위하여 사례 기반의 추론을 이용한 판매 지원 에이전트를 제안한다. 먼저, 본 논문은 상품 정보 수집 에이전트, 색인 구성 에이전트, 판매 지원 에이전트, 검색엔진 등으로 구성된 다중 에이전트 시스템의 설계 방안을 제안하고 판매 지원 에이전트가 사용자의 취향을 알아내고 이를 흥정과정에 적용할 수 있도록 사례 기반의 지능형 에이전트를 설계한다. 또한, 프로토타입을 구현하여 판매지원 에이전트가 사례기반 추론 방법의 학습을 통하여 고객의 나이, 직업, 학력, 드에 따라 고객의 취향에 맞는상품 정보만을 빠르게 검색하는 과정을 보인다.

• Asia pacific journal of information systems
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• 제12권4호
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• pp.193-213
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• 2002

The sales activity of most of small manufacturing companies is based on orders of buyers. The process of promotion, negotiation, receipt and selection of orders of the manufacturers is closely coupled with the load status of the production lines. The decision on whether to accept an order or not, or the selection of optimal order set among excessive orders is entirely dependent on the schedule of production lines. However, in the real world, since the production scheduling activity is mainly performed by human experts, most of small manufacturers are suffer from being unable to meet due dates, lack of rapid decision on the acceptance of new order. Recently, Internet based Electronic Commerce is recognized as one of the alternatives for strengthening sales power of small and medium companies. However, small and medium manufacturers can't adjust properly to the new environment because they are in short of money, personnel, and technology. To cope with this problem, this paper deals with development of part sales agent coupled with virtual manufacturing in Internet environment that consist of selection agent, advertisement agent, selection agent, negotiation agent, and virtual manufacturing system. This paper develops a time-bounded negotiation mechanism for small and medium manufacturers in agent-based automated negotiation between customers and negotiation agents. Furthermore, to select optimal order set maximized profit, we first formulate the order selection problem with mixed integer programming, but the computation time of IP is not acceptable for real world scale problem. To overcome this problem and dynamic nature of virtual manufacturing, we suggest a genetic algorithm approach, which shows a reasonable computation time for real world case and good incremental problem solving capability.

• 유통과학연구
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• 제14권6호
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• pp.53-63
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• 2016

Purpose - This study examines the effects of the influence strategies on sales representative and headquarter trust, and investigates how sales representative trust plays a mediating role in the relationship between influence strategies and headquarter trust. For these purposes, a structural model which consists of several constructs was developed. In this model, influence strategies that consist of relational influence strategies (information exchange, recommend, promise) and mandatory influence strategies (legal plea, request, threat) were proposed to affect the sales representative trust and in turn, increase the headquarter trust. Thus, this study proposed that sale representative trust plays a core mediating role in the relationship between relational and mandatory influence strategies and headquarter trust in B2B food materials distribution context. Research design, data, and methodology - For these purposes, the authors collected the data from 208 B2B specialized complex agents. We used the 2,200 B2B specialized complex agents which trade with CJ, Ottogi, and Daesang firms and supply food materials to restaurant, school cafeteria, supermarket and traditional market as a sample frame. Once we identified 330 B2B specialized complex agent owners, CEOs, and/or Directors who had agreed to participate in this study, we dropped off a questionnaire at each B2B specialized complex agent and explained the purpose of this study. The survey was conducted from October 1, 2015 to December 15, 2015. A total of 230 questionnaires were collected. Of these collected questionnaires, 28 questionnaires excluded since they had not been fully completed. The data were analyzed using frequency test, reliability test, measurement model analysis, and structural equation modeling with SPSS and SmartPLS 2. Results - First, information exchange, recommendation, and promise of relational influence strategies had positive effects on sales representative trust. The threat of mandatory influence strategies had a negative effect on sales representative trust, but legal plea and request did not have a significant effect on sales representative trust. Second, information exchange and recommendation of relational influence strategies had positive effects on headquarter trust, but promise did not. Also, legal plea, request, and threat of mandatory influence strategies did not have a significant effect on headquarter trust. Third, this findings show that sales representative trust plays a partial mediator between information exchange and headquarter trust, and threat and headquarter trust, and a full mediator between promise and headquarter trust, and recommendation and headquarter trust. Conclusions - The aim of this study was to examine the effects how diverse dimensions of relational and mandatory influence strategies relate to sales representative trust and headquarter trust. To do so, we integrated the influence strategies and the trust transfer theory to hypothesize that various influence strategies increase sales representative and headquarter trust. The findings of this study suggest that headquarter firms should establish and enforce proper influence strategies guidelines to make clear what proper actions sales representatives should implement in relationship with B2B specialized complex agents. Also, relational and mandatory influence strategies must be regarded as a long-term and ongoing strategy that eventually build a long-term orientation with B2B specialized complex agents and guarantee a company's sustainable growth and success.

• 정보처리학회논문지D
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• 제11D권1호
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• pp.241-246
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• 2004

정보기술과 e-비지니스 산업의 발전은 전자상거래의 중요성을 증가시켰다. 전자상거래를 지원하는 시스템은 편리한 인터페이스와, 편하고 빠른 검색 기능, 고객이 만족할 수 있는 정보를 제공할 수 있어야한다. 이를 위해서 추론 기법과 에이전트 기술을 사용한 시스템에 대한 연구가 필요하다. 본 논문에서는 고객의 선호도와 사례기반의 추론과 규칙 기반의 추론을 혼합적으로 사용한 세일즈 에이전트론 사용한 전자상거래 시스템을 설계하였고 실험을 통해 그 효용성을 보였다.

• 한국정보시스템학회:학술대회논문집
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• 한국정보시스템학회 2003년도 춘계학술대회
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• pp.1-20
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• 2003

In this research, we developed a Multi-Agent based Negotiation Support System to be able to increase the competitive power of a company in dynamic environment and correspond to various orders of customers by diffusion of electronic commerce. The system uses the agent technology that is being embossed as new paradigm in dynamic environment and flexible system framework. The multi-agent technology is used to solve these problem through cooperation of agent. The system consists of six sub agents: mediator, manufacturability analysis agent, process planning agent, scheduling agent, selection agent, negotiation-strategy building agent. In this paper, the proposed Multi-Agent based Negotiation Support System takes aim at the automation of transaction process from ordering to manufacturing plan through the automation of negotiation that is the most important in order-taking transaction.

• Asia pacific journal of information systems
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• 제25권4호
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• pp.763-783
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• 2015

Online customer reviews (i.e., electronic word-of-mouth) has gained considerable interest over the past years. However, a knowledge gap exists in explaining the mechanisms among the factors that determine the product sales in online retailing environment. To fill the gap, this study adopts a principal-agent perspective to investigate the effect of customer reviews and customer incentives on product sales in online retail stores. Two customer review factors (i.e., average review ratings and the number of reviews) and two customer incentive factors (i.e., price discounts and special shipping offers) are used to predict product sales in regression analysis. The sales ranking data collected from the video game titles at Amazon.com are used to analyze the direct effects of the four factors and the interaction effects between customer review and customer incentive factors to product sales. Result reveals that most relationships exist as hypothesized. The findings support both the direct and interaction effects of customer reviews and incentive factors on product sales. Based on the findings, discussions are provided with regard to the academic and practical contributions.

• International Journal of Quality Innovation
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• 제9권2호
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• pp.57-77
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• 2008

The $21^{st}$ century is a new century of environmental protection. Environmental protection is one of the most important subject matters yet to come. Moreover, as the public pays more attention to environmental problems, enterprises should increase their investment in environmental management. Therefore, determining the investment level for environmental management and allocating the investment to associated environmental management activities has become a major task. The principal and agent theory and sales response functions are used for analysis in this research. The allocation of capital investment in environmental management is found to have significant impact on the aggregate sales response, aggregate profit and investment level. Therefore, in preparing the budget for environmental management, enterprises should focus on investment allocation decisions, determine the investment level and allocation method using integrated means, and apply submarket data in the allocation decision-making process. In other words, in setting the investment level, executive management should take managers' willingness into consideration. In allocating capital investment, managers should identify the optimal allocation method based on submarket characteristics.

• 대한지리학회지
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• 제39권3호
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• pp.360-373
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• 2004

본 연구는 석유제품 유통기관의 판매권역을 설정하기 위한 방법론을 제시하고 설정된 판매권역별 특성을 살피고자 하였다. 이를 위해 공간적 상호작용 모델과 입지-배분모델을 적용하여 효과적으로 정유회사 하부의 지역본부 및 지사와 직영 주유소의 판매권역을 설정하는 방법론을 선정하고 판매권역별 특성을 고찰하는 것을 목적으로 한다. 정유회사의 지역본부 및 지사의 판매권역을 설정해 본 결과 경기지역본부와 같이 타 본부에 비해 유인력이 큰 공급지가 입지한 수도권의 경우 거리에 기초하여 수요지를 배분하는 입지-배분모델을 적용하고, 나머지 지역의 경우 수요지의 유출력과 공급지의 유인력을 현실적으로 반영할 수 있는 공간적 상호작용 모델을 적용하여 판매권역을 설정하는 것이 가장 합리적이었다. 또한 설정된 각 판매권역의 특성을 분석해 본 결과 판매권역 내에 포함되는 자동차대수와 인구수에 있어서 상당한 격차를 보이고 있었다. 이는 판매권역이 잠재적 수요를 기초로 하여 설정되므로, 휘발유 소비 수준의 격차가 이와 같은 판매권역간에 편차를 야기시키고 있다고 풀이할 수 있다.

• 산업경영시스템학회지
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• 제25권5호
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• pp.1-8
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• 2002

The sales activity of most of small manufacturing companies is based on orders of buyers. The process of promotion, receipt and selection of orders of the manufacturers is closely coupled with the load status of the production lines. The decision on whether to accept an order or not, or the selection of optimal order set among excessive orders is entirely dependent on the schedule of production lines. However, in the real world, since the production scheduling activity is mainly performed by human experts, most of small manufacturers are suffer from being unable to meet due dates, lack of rapid decision on the acceptance of new order. To cope with this problem, this paper deals with the development of an agent for selecting an optimal order set automatically. The main engine of selection agent is based on the typical job-shop scheduling model since our target domain is the injection molding company. To solve the problem, we have formulated it as IP (Integer Program) model, and it has been successfully implemented by ILOG and selection agent. And we have suggested an architecture of an agent for tackling web based order selection problems.