• The Journal of Information Systems
• /
• v.27 no.2
• /
• pp.29-52
• /
• 2018

Purpose As the number of SNS users increases, the importance of SNS advertisement is also increasing. Thus, the purpose of this study is to analyze the effect of factors on effectiveness of SNS advertising, and expand research on users' attitude and behavior intention toward SNS advertising. Design/methodology/approach This study was designed to examine the structural relationships among SNS service attribute, users' cognitive characters, psychological factors, users' attitude and behavior intention toward SNS advertising. Concretely, SNS service attribute was presented as online interactivity, and users' cognitive characters were presented as perceived relevance and perceived intrusiveness. In addition, psychological factors were presented as presence experience and message credibility, users' attitude toward SNS advertising was presented as advertisement attitude and users' behavior intention was presented as WOM. Findings The results showed that online interactivity has a positive effect on presence experience and message credibility, but perceived intrusiveness has a negative effect on presence experience and message credibility. Perceived relevance has a positive effect on presence experience, but does not have significant effect on message credibility. Presence experience and message credibility have positive effects on advertisement attitude and WOM, and advertisement attitude also has a positive effect on WOM. Based on the results from this study, academic and practical implications can be drawn. First, the study extended the scope of research about SNS advertising through focusing on SNS service attribute and SNS users' cognitive characters and identified the relationship between presence experience, message credibility, advertisement attitude and WOM. Second, the results of this research can provide practical guidelines to develop effective advertising strategies for companies which promoting SNS as a marketing tool.

• Journal of Internet Computing and Services
• /
• v.12 no.5
• /
• pp.137-158
• /
• 2011

The study aims to determine whether SNS Usage has significantly influence on local administration PR. With the advance in information and communication technologies, many administrative organizations began to work in public relation to their residents via SNS. Nowadays SNS is transforming practical standpoints from forming public opinion through communication message to forming relationship with their residents. Therefore the needs to identify the relationship of the administrative organizations and their residents are demanded with the needs to investigate impact levels of SNS use on the relationships. While there are many researches to simply identify the features of SNS and to introduce local administration, the research investigating the sequential impacts of SNS use on local adminstration PR does not exist. The study targeted a borough office and its residents and compare those two groups. Findings illustrate that the SNS usage of administrative organizations suffer from the shortage of resident's feedback. Finally the study recommends the various issue developments to strike chord with their residents to utilize SNS use in local governmental organizations.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.17 no.2
• /
• pp.307-314
• /
• 2016

This study empirically validate the impacts of WOM information characteristics on the WOM effect in accordance with SNS media due to the increased the WOM role under SNS. The key results showed that the more vivid, negative, and objective WOM information was, the more positive impacts on the intention to adopt information. In addition, the intention to adopt information had a positive impact on the re-WOM intention. Second, there was no significant difference between Facebook and Blog groups regarding the impacts of the WOM information characteristics on the WOM effect. This can be inferred from the fact that consumers recognize all SNS media as a single online medium regardless of their characteristics in the process of accepting and spreading information. Based on these results, this research drew the following implications. It conceptualized the information characteristics factors that influence the online information acceptance process and the relationship with WOM effects by focusing on SNS and high-tech products that are rapidly emerging. This study is also significant because it attempted to expand the characteristics of WOM information and WOM effects to Facebook and blogs, which are SNS media, and proposed a future research direction.

• Knowledge Management Research
• /
• v.12 no.5
• /
• pp.1-10
• /
• 2011

Forming a network, through Social Network Services (SNS), among a group of people who share the same hobby or interests could increase the information sharing among the members at an exponential rate. Moreover, SNS users' behavior extends beyond the traditional introverted consumption behavior to a proactive behavior by owning or actively sharing product information. For firms, such proactive consumer behavior translates into marketing effects such as the word of mouth (WOM) effect. Therefore, SNSs are accepted not only as a communications channel between firms and consumers but also as marketing channel, suggesting the possibility of a new revenue source. In this context, we will explore into the factors of SNS contents which conserve firms' image and product information, and effects of the factors on consumer attitude and WOM.

• Proceedings of the Korean Society of Computer Information Conference
• /
• 2015.01a
• /
• pp.321-324
• /
• 2015

본 논문에서는 SNS에 존재하는 특정 제품과 브랜드 또는 기업에 대한 평가, 의견, 느낌, 사용 후기 등의 소비자 생각을 수집하여 기업에서 향후 신제품 개발이나 시장 진출 및 확대 등의 경영활동에 활용할 수 있도록 SNS 빅데이터를 문석하고, 이를 활용하여 보다 소집단화 되고 개인화 되어가는 Micro-Trend 중심의 마케팅 활동을 할 수 있는 Micro-Targeting 관련 분석 정보를 제공 모델링하는 것을 제안한다. 본 연구에서는 SNS 데이터의 수집, 저장, 분석에 대한 내용을 다루고 있으며, 특히 마이크로타겟팅을 위한 정보를 머하웃(Mahout)의 유클리드 거리 기반의 유사도와 K-평균 군집 알고리즘을 활용하여 구현하고자 하였다.

• Proceedings of the Korea Information Processing Society Conference
• /
• 2012.11a
• /
• pp.938-941
• /
• 2012

스마트 폰의 보급률이 증가함에 따라 시간과 공간의 제약 없이 의사소통이 가능한 SNS(Social Network Service)가 발달하고 있다. SNS는 기존의 단순한 의사소통에서 광고, 게임, 전자상거래 등 사회전반에 걸친 서비스로 확대되었다. 따라서 사용자에게 좀 더 효율적이고 유용한 서비스 제공이 가능하게 되었으며, 다양한 콘텐츠를 업로드 할 수 있다. 그러나 사용자의 지적재산인 해당 콘텐츠를 무단으로 다운로드 받을 경우 저작권에 침해를 받을 수 있다. 또한 악의적인 사용자의 불법 다운로드 경로를 파악하기 어렵다. 따라서 본 논문에서는 SNS환경에서 워터마킹 기술을 활용한 콘텐츠 저작권 보호 기법에 대해 제안한다. 제안하는 기법은 사용자의 SNS 계정에 업로드한 콘텐츠의 저작권을 보호하며, 악의적인 사용자의 불법 다운로드 경로를 추적하여 추가적인 불법행위를 방지할 수 있다.

• Proceedings of the Korea Information Processing Society Conference
• /
• 2012.11a
• /
• pp.1619-1622
• /
• 2012

최근의 인터넷환경하에서 고객들과의 소통을 통한 관계의 이해와 관리 필요성이 증가하면서 고객관계관리(Customer Relationship Management, CRM)가 중요한 기능으로 고려되고 있다. CRM은 인터넷의 발달과 함께 e-CRM으로 발전되었으며, 최근 소셜 네트워크 서비스(Social Network Service, SNS)가 활성화되면서 s-CRM으로 변화하고 있다. SNS 는 자기를 표현하는 프로필과 사용자 간의 연결을 통한 소통으로 구성되어 있으며, 사용자간의 의견교환을 통한 자발적인 홍보와 노출뿐만 아니라 고객과 기업의 직접적인 커뮤니케이션 창구로서 CRM 마케팅을 펼치기에 적합하다. 본 연구는 SNS 중 현재 가장 많은 회원을 보유한 페이스북 팬페이지에서 e 쿠폰 발행을 매개로 소셜 네트워크 이용자들을 대상으로 충성 고객을 확보하기 위한 요인들을 분석하였다. 본 연구 결과는 페이스북 기업 팬페이지의 좋아요, e 쿠폰 발행, e 쿠폰 사용내역에서의 각 요인들의 영향을 분석하였다.

• Proceedings of the Korea Information Processing Society Conference
• /
• 2013.05a
• /
• pp.576-579
• /
• 2013

SNS는 온라인상에서 특정한 관심이나 활동을 공유하는 사람들 또는 불특정 타인과 관계망을 맺을 수 있는 서비스이다. 사회적 관계를 맺고 친분 관계를 유지해주는 SNS 서비스가 활발하게 이용되고 있는 반면에 SNS 사용자들에 대한 프라이버시가 노출되는 문제가 발생하고 있다. 따라서 본 논문에서는 SNS 환경에서의 프라이버시 보호를 위한 익명성 보장 방법에 대하여 제안한다. 본 제안사항은 사용자가 프라이버시 설정 단계를 통해 설정한 프라이버시에 따라 자신의 프로파일 정보 및 게시물 정보를 친구 또는 다른 사용자들이 확인하거나 익명성을 보장할 수 있다.

• The Journal of the Korea Contents Association
• /
• v.22 no.9
• /
• pp.328-338
• /
• 2022

This study aims to identify the influential relationship between the characteristics of tourism information of the MZ generation's SNS content, tourist destination reputation, and intentions of traveling behavior with a focus on Jeju Province. To achieve the purpose of this research, this study was conducted on 270 tourists who had recently traveled to Jeju Island after being exposed to characteristic tourism information on SNS within the last year among the MZ generation through a commissioned survey company. A total of 270 results were collected and used for empirical analysis. The results of the research are as follows. First, it was found that the reliability, usefulness, timeliness, and interactivity factors of SNS tourism information had a significantly positive (+) effect on the reputation of the tourist destination. Second, it was found that the reliability, usefulness, timeliness, and interactivity factors of SNS tourism information had a significantly positive (+) effect on the intentions of traveling behavior. Third, it was found that the tourist destination reputation has a positive (+) effect on the intentions of traveling behavior. This study discussed the future tourist destination reputation formation and future behavioral decision process of the MZ generation tourists who are constantly seeking tourist destinations. In addition, the theoretical implications presented in this study were discussed.

• Management & Information Systems Review
• /
• v.31 no.2
• /
• pp.21-39
• /
• 2012

To examine how usage of social network services(SNS) can affect users' satisfaction through their involvement to SNS. This study first explored the usage motives on the SNS by reviewing previous studies which are from the perspectives of usage and gratification theory. The structural equation modeling(SEM) approach was used to validate the model and Lisrel was used to analyze 306 data which were collected from college students who have SNS using experiences. The results showed that the motives of information seeking and self-expression have no significant influence on affective involvement to SNS and other hypotheses were all accepted. In order to investigate the relationship of usage motives-involvement-satisfaction between different genders, path analysis in male group and female group were done respectively. The results showed that in the case of male group, the motivation of information seeking, entertainment, and self-expression have positive effect on affective involvement, while only the entertainment motive can increase the cognitive involvement. In the case of female group, socializing motive and entertainment motive have positive effect on both affective involvement and cognitive involvement, but the information seeking motive and self-expression motive can not influence the formulation of emotion in SNS.