Customer satisfaction and competitiveness in Global Company: Structural Equation Modeling(SEM) approach to identify the role quality factor (글로벌 기업의 고객만족과 경쟁력 모델 구축: 품질요인확인을 위한 구조방정식모델 적용)
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- Journal of Korean Society for Quality Management
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- v.43 no.1
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- pp.43-56
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- 2015