• 제목/요약/키워드: SCM success factors

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SCM 성공모형 및 성과측정 지표에 관한 연구 (Study on the Supply Chain Management Success Model and Performance Measurement Indicators)

  • 최일용;최형림;김현수;홍순구;강무홍
    • 한국산업정보학회논문지
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    • 제10권2호
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    • pp.87-101
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    • 2005
  • 지난 10년 동안 SCM(Supply Chain Management)에 대한 많은 연구가 되어 왔으며, 그 중 성공적인 SCM 실행을 위한 파트너간의 협력과 성과요인에 대한 연구가 많았다. 그럼에도 불구하고 SCM의 특징상 그 범위가 광대하고 명확하지 않아 SCM 성공에 관한 포괄적인 연구에는 어려움이 있는 것이 사실이다. 본 연구에서는 기존에 부분적으로 이루어 졌던 선행연구를 토대로 SCM 성공을 구성하는 통합된 5가지 요소로 분류 및 정리하였다. 이를 통해 SCM 성공의 포괄적인 관점을 제공함으로써 SCM 성공을 위해 관리해야 할 영역과 지표를 명확히 하였다.

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패션산업 스트림에 따라 SCM 성공요인이 SCM 성과에 미치는 영향연구 (The Effect of Success Factors on SCM Performance in Fashion Industry Stream)

  • 최진혁;신상무
    • 패션비즈니스
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    • 제16권2호
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    • pp.12-26
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    • 2012
  • Fashion industry characteristically goes through many steps to manufacture and to retail apparel products. Complex inter-industry channels with many intermediaries in fashion industry provoked many problems regarding recognizing customer's need, delivering time, flexibility, and inventory control. Therefore, the purposes of this study were to investigate the differences between apparel manufacturing and distribution process in SCM success factors and performances, and to investigate how SCM success factors affect on performances. Questionnaire was developed and distributed to apparel industry. The returned 116 questionnaires were analyzed by Cronbach's alpha for internal validity, factor analysis, t-test, and regression analysis with SPSS14.0. The results of this study were as follows: There was significant difference of SCM success factors between apparel manufacturing and distribution regarding process standardization and integration. There were significant differences of SCM performances such as reaction for customer, flexible management, cost minimization, and maximized asset utilization which distribution was higher than apparel manufacturing process. In apparel manufacturing, SC strategic relation, and integrative management influenced upon reaction for customer of SCM performances. SC integrative management influenced upon cost minimization. SC integrative management influenced upon maximized asset utilization. In distribution, SC strategic relation, and activated support for SCM influenced upon reaction for customer of SCM performances. SCM specialization, credible relationship among supply chains, activated support for SCM, and SC integrative management influenced upon cost minimization. SCM specialization, credible relationship among supply chains, and SC integrative management influenced upon maximized asset utilization.

참여자관점에서 공급사슬관리 시스템의 성공에 영향을 미치는 요인에 관한 실증연구 (An Empirical Study on the Determinants of Supply Chain Management Systems Success from Vendor's Perspective)

  • 강성배;문태수;정윤
    • Asia pacific journal of information systems
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    • 제20권3호
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    • pp.139-166
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    • 2010
  • The supply chain management (SCM) systems have emerged as strong managerial tools for manufacturing firms in enhancing competitive strength. Despite of large investments in the SCM systems, many companies are not fully realizing the promised benefits from the systems. A review of literature on adoption, implementation and success factor of IOS (inter-organization systems), EDI (electronic data interchange) systems, shows that this issue has been examined from multiple theoretic perspectives. And many researchers have attempted to identify the factors which influence the success of system implementation. However, the existing studies have two drawbacks in revealing the determinants of systems implementation success. First, previous researches raise questions as to the appropriateness of research subjects selected. Most SCM systems are operating in the form of private industrial networks, where the participants of the systems consist of two distinct groups: focus companies and vendors. The focus companies are the primary actors in developing and operating the systems, while vendors are passive participants which are connected to the system in order to supply raw materials and parts to the focus companies. Under the circumstance, there are three ways in selecting the research subjects; focus companies only, vendors only, or two parties grouped together. It is hard to find researches that use the focus companies exclusively as the subjects probably due to the insufficient sample size for statistic analysis. Most researches have been conducted using the data collected from both groups. We argue that the SCM success factors cannot be correctly indentified in this case. The focus companies and the vendors are in different positions in many areas regarding the system implementation: firm size, managerial resources, bargaining power, organizational maturity, and etc. There are no obvious reasons to believe that the success factors of the two groups are identical. Grouping the two groups also raises questions on measuring the system success. The benefits from utilizing the systems may not be commonly distributed to the two groups. One group's benefits might be realized at the expenses of the other group considering the situation where vendors participating in SCM systems are under continuous pressures from the focus companies with respect to prices, quality, and delivery time. Therefore, by combining the system outcomes of both groups we cannot measure the system benefits obtained by each group correctly. Second, the measures of system success adopted in the previous researches have shortcoming in measuring the SCM success. User satisfaction, system utilization, and user attitudes toward the systems are most commonly used success measures in the existing studies. These measures have been developed as proxy variables in the studies of decision support systems (DSS) where the contribution of the systems to the organization performance is very difficult to measure. Unlike the DSS, the SCM systems have more specific goals, such as cost saving, inventory reduction, quality improvement, rapid time, and higher customer service. We maintain that more specific measures can be developed instead of proxy variables in order to measure the system benefits correctly. The purpose of this study is to find the determinants of SCM systems success in the perspective of vendor companies. In developing the research model, we have focused on selecting the success factors appropriate for the vendors through reviewing past researches and on developing more accurate success measures. The variables can be classified into following: technological, organizational, and environmental factors on the basis of TOE (Technology-Organization-Environment) framework. The model consists of three independent variables (competition intensity, top management support, and information system maturity), one mediating variable (collaboration), one moderating variable (government support), and a dependent variable (system success). The systems success measures have been developed to reflect the operational benefits of the SCM systems; improvement in planning and analysis capabilities, faster throughput, cost reduction, task integration, and improved product and customer service. The model has been validated using the survey data collected from 122 vendors participating in the SCM systems in Korea. To test for mediation, one should estimate the hierarchical regression analysis on the collaboration. And moderating effect analysis should estimate the moderated multiple regression, examines the effect of the government support. The result shows that information system maturity and top management support are the most important determinants of SCM system success. Supply chain technologies that standardize data formats and enhance information sharing may be adopted by supply chain leader organization because of the influence of focal company in the private industrial networks in order to streamline transactions and improve inter-organization communication. Specially, the need to develop and sustain an information system maturity will provide the focus and purpose to successfully overcome information system obstacles and resistance to innovation diffusion within the supply chain network organization. The support of top management will help focus efforts toward the realization of inter-organizational benefits and lend credibility to functional managers responsible for its implementation. The active involvement, vision, and direction of high level executives provide the impetus needed to sustain the implementation of SCM. The quality of collaboration relationships also is positively related to outcome variable. Collaboration variable is found to have a mediation effect between on influencing factors and implementation success. Higher levels of inter-organizational collaboration behaviors such as shared planning and flexibility in coordinating activities were found to be strongly linked to the vendors trust in the supply chain network. Government support moderates the effect of the IS maturity, competitive intensity, top management support on collaboration and implementation success of SCM. In general, the vendor companies face substantially greater risks in SCM implementation than the larger companies do because of severe constraints on financial and human resources and limited education on SCM systems. Besides resources, Vendors generally lack computer experience and do not have sufficient internal SCM expertise. For these reasons, government supports may establish requirements for firms doing business with the government or provide incentives to adopt, implementation SCM or practices. Government support provides significant improvements in implementation success of SCM when IS maturity, competitive intensity, top management support and collaboration are low. The environmental characteristic of competition intensity has no direct effect on vendor perspective of SCM system success. But, vendors facing above average competition intensity will have a greater need for changing technology. This suggests that companies trying to implement SCM systems should set up compatible supply chain networks and a high-quality collaboration relationship for implementation and performance.

RTE 특성이 SCM성과에 미치는 영향 (A Study on the Impact of the RTE Characteristics for SCM Performance)

  • 장활식;전종현;박광오
    • 한국정보시스템학회지:정보시스템연구
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    • 제20권3호
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    • pp.161-186
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    • 2011
  • To date, SCM research has mainly focused on the effects of controlled variables on SCM success and emphasized adoption strategies and critical success factors. Consequently, the effects of more uncontrolled variables such as partnership between SCM partners have been largely ignored. The purpose of this study, therefore, is to examine the effects of both controlled variables and uncontrolled variables on SCM performance through affecting RTE characteristics. The six factors examined in this study include Quality of information, partnership quality, Forecasting, Agility, Visibility, and SCM performance. In this study, SCM Performance was divided into three categories: Quality Performance, Cost Performance, Delivery Performance. All factors were examined from the perspective of part suppliers. The results of this study can be summarized as follows. First, SCM information quality positively affected SCM partnership quality, Forecasting, Agility, Visibility. Second, SCM partnership quality positively affected Forecasting, Agility. But, SCM partnership quality showed no significant effect on Visibility. Third, Forecasting had a significant impact on SCM performance. According to the detailed result of measuring SCM performance with Quality Performance, Cost Performance, Delivery Performance, although Forecasting affects Cost Performance, Delivery Performance directly, it does not affect Quality Performance directly. Fourth, Agility also had a significant impact on SCM performance. According to the detailed result of measuring SCM performance, Agility has significant impact on Quality Performance, Cost Performance, Delivery Performance. Fifth, Visibility, as expected, had a significant impact on SCM performance. According to the detailed result of measuring SCM performance, Visibility has significant impact on Quality Performance, Cost Performance, Delivery Performance.

AHP기법을 적용한 SCM 성공요인에 관한 연구 (A Study on Key Success Factors of SCM Applying AHP)

  • 이응찬;채명신
    • 한국IT서비스학회:학술대회논문집
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    • 한국IT서비스학회 2009년도 춘계학술대회
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    • pp.154-157
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    • 2009
  • 본 연구는 SCM의 전략적인 성공적인 운영을 위하여 선행연구를 통해 SCM의 성공요인을 도출하였다. 연구의 목적을 달성하기 위하여 국내 상장기업 중 공급망 관리를 추진하고 있는 기업을 대상으로 설문조사를 실시하였고, 수집된 데이터로 실증 분석을 하였다. 실증 분석 결과 SCM의 주요 성공요인은 "CEO의 리더십 SCM 의지", "SC간 정보공유", "상황변화에 신속공동 대응", "SCM 전담팀의 구성", "SC간 협업", "파트너 간 상호신뢰" 요인으로 함축 되었으며 SCM에 대한 주요 성공요인이 변화 관리적인 측면에서 지속적으로 추진되어야 함을 시사하고 있다.

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공급사슬관리시스템의 성공요인 및 중요도 분석 (The Analysis of Success Factor and It's Weights of Supply Chain Management System)

  • 홍현기
    • 디지털융복합연구
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    • 제10권3호
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    • pp.51-58
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    • 2012
  • 본 연구에서는 경영혁신전략의 하나로 구축 운용되어 왔던 공급사슬관리시스템(SCM)의 핵심적인 성공요인을 도출하였고, 이들 성공요인들 사이의 중요도를 기반으로 한 우선순위를 결정하기 위하여 계층적분석기법(AHP)을 실시하였다. 공급사슬관리시스템의 핵심성공요인의 도출을 위해서는 국내 상장기업 중 공급망관리시스템을 구축 운영하고 있는 기업을 대상으로 인터넷 설문조사를 실시하였고, 수집된 데이터로 실증분석을 하였다. 실증분석 결과 SCM의 주요성공요인은 경영조직요인, 정보기술요인, 외부환경요인 그리고 성과 및 변화관리요인으로 함축되었다. 이들 요인들을 AHP 기법을 통해 우선순위를 분석한 결과로 "IT기술인프라" 요인이 성공요인들 중 우선순위가 가장 높았다. 본 연구의 결과는 한국 제조업들의 공급사슬관리에 있어서 구축 및 관리 방향을 제시해 줄 것으로 판단된다.

공급사슬관리(SCM)의 핵심성공요인과 추진유형이 기업의 경영성과에 미치는 영향 -균형성과표(BSC)를 활용한 성과측정- (The Impact of Key Success Factors and Implementation Typology of SCM on the Business Performance -Using the Balanced Scorecard-)

  • 이재식
    • 경영과정보연구
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    • 제28권1호
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    • pp.45-69
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    • 2009
  • 공급사슬관리(Supply Chain Management: SCM)는 새로운 정보기술의 재배치를 통해 조직을 재구축하고, 상품과 서비스가 경쟁력을 갖도록 전략적 제휴를 통해 기업의 업무 효율성을 강화시켜주는 협업전략으로 경영성과를 창출해주는 혁신기법이라 할 수 있다. 미국, 유럽, 일본 등에서 활발하게 추진되어온 SCM은 1990년대 후반부터 우리나라에 적극적으로 도입되기 시작하여 최근까지 상당한 기업들이 도입하여 운영하고 있다. 또한 효과적인 SCM의 활성화를 위하여 기업 전반의 핵심성공요인 도출 및 경영성과에 대한 설계에 대해서도 연구가 진행되고 있다. 따라서 SCM이 국내에 도입된 지 10년이 지난 현 시점에서 SCM이 기업의 경영성과에 실제로 기여하고 있는지를 알아보아야 할 필요성이 제기된다. 한편 SCM의 성과측정에 있어서 과거에는 비용, 자산회전율 등 재무중심의 성과측정치를 사용하였다. 이러한 성과측정은 다양한 측면을 고려하지 못하였기 때문에 문제의 발생소지가 있음으로, 이에 대한 대안으로 최근 들어 SCM 성과측정에 균형성과표(Balanced Scorecard: BSC)를 이용하려는 시도가 있었다(Brewer and Speh, 2000). Kaplan and Norton(1992)에 의해 개발된 BSC는 기업의 전략적 목표와 밀접하게 연관되어 있는 소수의 지표를 선정하고 이를 측정 관리하는 방법으로, 기존의 재무중심의 성과측정의 한계를 극복하기 위한 대안이 될 수 있다.

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SCM에서 파트너십의 성공결정요인에 관한 연구 (A Study on the Success Factors of Partnership in SCM)

  • 소순후;유일
    • 한국전자거래학회지
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    • 제9권3호
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    • pp.1-16
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    • 2004
  • 본 연구에서는 성공적인 SCM의 핵심개념인 공급사슬 파트너십의 주요 성공요인들을 살펴보고, 이들간의 구조적 인과관계를 파악해 보고자 하였다. 이를 위해 우선 기존 연구에 대한 고찰을 토대로 공급사슬 파트너십의 본질적인 기본요소로서 신뢰와 몰입을 설정하고, 다시 이들 각각에 영향을 미치는 요인으로 전략적합도, 상호의존도, 양립성, 의사소통 등을 사용하여 하나의 개념적 연구모형을 설계하였다. SCM 시스템을 도입활용하고 있는 국내 기업들을 대상으로 실증분석한 결과, 공급사슬 파트너 간에 신뢰도가 높을수록, 관계에 대한 결속력이 강할수록 장기지향적이고 보다 협력적인 공급사슬 파트너십 관계가 형성되고 유지될 수 있음을 시사하는 결과가 도출되었다. 또한 몰입에 영향을 미치는 전략적합도와 상호의존도는 파트너십의 생성단계에서 대두되는 요인에 해당되며, 신뢰에 영향을 미치는 전략적합도와 상호의존도는 파트너십의 운영단계에서 강조되는 요인에 해당되는 것으로 구분할 수 있었다. 따라서 공급사슬관리 추진에 있어서 공급사슬 파트너간 신뢰와 몰입을 바탕으로 한 파트너십을 구축하기 위해서는 본 연구에서 제시된 관계적 특성이 고려되어야 함을 기업들은 정책적 관점에서 이해할 필요가 있다.

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외식 업체 파트너쉽 요인이 SCM에 미치는 영향 (A Study on the Effects of the Partnership Factors of the Foodservice Industry on SCM Success)

  • 전진화;김용수;배인호
    • 한국조리학회지
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    • 제14권4호
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    • pp.41-54
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    • 2008
  • Various techniques of business innovation such as MRP, ERP have been introduced, which has offered many advantages to the foodservice industry. However, these techniques optimized only a part not for the whole supply chain. For overcoming this problem, companies introduced SCM(Supply Chain Management). Since SCM research for restaurant business hasn't been widely studied, this research focuses on the relation between purchasers and suppliers in the domestic restaurant business. It divided the types of purchaser-supplier relationships in the foodservice industry and studied the influences that partnership factors have for the results. The SCM achievement was divided into asset management, job efficiency and customer satisfaction sharing, reliance/cooperation, professional technology and relation concentration. Under these factors, it looked into the difference that partnership affects SCM achievement. It made it easy to understand the importance by practically analyzing the relation of partnership factors extracted by SCM achievement and investigation suggested by the previous researches. It was found that the partnership factors such as extracted information sharing, reliance/cooperation, professional technology, and relation concentration positively affect the SCM achievement such as asset management, job efficiency and customer satisfaction.

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