• Journal of Convergence for Information Technology
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• v.11 no.9
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• pp.65-74
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• 2021

In this study, we further study the customer's positive emotion about the impact of different inherent service climate on the emotions and satisfaction of the customers who receive the service. Through this, the purpose was to present the direction of creating a service climate. As a research method, structural equation statistical analysis, such as measurement model analysis and structural model analysis, was performed using SmartPLS (v.3.2) for data collected in surveys. Looking at the research results, first, a company's service climate has a positive (+) impact on positive customer emotions: pleasure, pleasure, and happiness. This can be interpreted as an indication that creating a business climate for service is an important factor that elicits positive emotions from customers. Second, a company's service climate and positive customer emotion also have a positive impact on customer satisfaction. Finally, when a company's service climate affects customer satisfaction, happiness has the greatest mediating effect among several parameters. This demonstrated empirically that satisfying the happy feelings of customers is the most important of the company's service climate. Since this study is aimed at a small number of restaurant companies, there is a limit to generalizing the findings and applying them to all restaurant companies. Nevertheless, it is meaningful to study the emotions of positive customers when the service climate affects customer satisfaction, and we hope that the company's analysis of service climate will continue to improve customer satisfaction through various emotional analysis as well as positive factors.

• Journal of Digital Convergence
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• v.15 no.2
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• pp.11-25
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• 2017

The primary purpose of this study is to present the fact that high-speed internet service should be designated as universal service because it becomes an indispensible and crucial service in the modern information society but free market system fails to implement universal service of high-speed internet service. To do so, it theoretically analyses previous works related to the issue of high-speed internet service and universal service in a critical point of view and investigates the current situation that high-speed internet service is not designated as universal service. In conclusion, this paper suggests that high-speed internet service should be included in the scope of universal service, in terms of infrastructure and minimum transmission speed, for the development of democracy and the information society.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.9 no.11
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• pp.4419-4435
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• 2015

The use of an efficient packet scheduling scheme for a forward link in satellite communication networks is very important to support fairness for each return channel satellite terminal (RCST) and the service differentiations for user traffics. To support fairness and QoS for each RCST with service-level agreement (SLA), the Adaptive Coding and Modulation (ACM) system in a satellite hub has to process packets with considering modulation and coding (MODCOD) and packet types. Although a DVB-S2 system with ACM scheme has higher transmission efficiency, it cannot offer fairness or quality of service (QoS) to RCSTs. Because the data are transmitted with high MODCOD in regions with clear skies, while data are transmitted using low MODCOD in regions experiencing rain events. In this paper, we propose a two-step scheduling scheme offering fairness and QoS to RCSTs, while minimizing a decrease in throughput. The proposed scheme is carried out performance evaluations using a computer simulation. As results of this simulation, the proposed scheduler was shown to support bandwidth fairness to an individual RCST, and provide a level of QoS differentiation for user traffics.

• Korea Journal of Hospital Management
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• v.5 no.2
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• pp.100-119
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• 2000

This study was conducted to understand the influences or satisfaction of mental disease patient's carer about medical service on utilizing hospital, for 202 mental disease patients who are in 19 hospitals from March 2, to 31, 2000 with questionnaire. Factor for understanding satisfaction of patient's carer includes ability of medical professional, view of facility, kindness of steps, convenience of medical procedure, cleanness of environment and convenience of traffic. The data collected were analyzed by SPSS program and the results of this study are summarized as follows; 1. There are not significantly difference bet wren general character and whole satisfaction of patient's carer. 2. Each factor has the positive relation with whole satisfaction of patient's carer about medical service. 3. Whole satisfaction of patient's carer have the significant positive relation with utilizing hospital($\beta$=.527, p=.000), this means that the higher whole satisfaction of patient's carer, the higher their tendance of utilizing hospital. 4. Knowledge for mental disease of patient's carer appear the positive results in view of medical care. In conclusion, the policy has to be developed in order to prevent the stop of utilizing hospital of patient and their carer. But there is a limit to except mental disease patients in this study.

• Journal of the Korean Dietetic Association
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• v.8 no.2
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• pp.132-142
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• 2002

The purpose of this study was to verify the dietitian’s job description(2000) for dietitians working at hospitals. The survey was carried out for the frequency, criticality and difficulty of each job description with 4 point scales. The subject was 62 dietitians, who have been working over 3 years at their position. The results are following ; 1. Duties with high frequency and criticality were menu managements, food productions, meal services and self promotions. 2. Duties with middle frequency and high criticality in food service area were purchasing, storage and inventory controls, waste managements, sanitation managements, managing equipments and facility, human resources managements and financial managements. 3. Duties with middle frequency and high criticality in nutrition service area were nutrition assessment (life cycles, certain diseases, specific condition), medical nutritional theraphy and nutrition education. 4. For difficulty, duties related nutrition service had higher points than that of food service.

• Fashion & Textile Research Journal
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• v.6 no.2
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• pp.177-183
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• 2004

This study was interested in dissatisfaction in the service encounter from the service employee's viewpoint by exploring employee dissatisfaction and the problem customers as the causes. The study explored the incidents leading to dissatisfactory service encounters from the service employee's viewpoint, the causes of the dissatisfactory incidents, and the attitudinal, verbal and behavioral expressions of the customers involved in the incidents. Employees of the beauty service business were individually interviewed, and 204 incidents were analyzed. The incidents were categorized to identify the events and related behaviors of customers that caused employee dissatisfaction. Three major groups were classified: the way dissatisfied customers complain; customers' misbehaviors; and customers' no harmful behaviors. Further the major groups were classified into 8 categories. Based on the findings the study provided implications for employee and customer management.

• Journal of Communications and Networks
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• v.11 no.1
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• pp.36-41
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• 2009

The IEEE 802.16 wireless metropolitan area network (WMAN) standard is designed to correct expensive communication costs in CDMA-based mobile communication systems and limited coverage problems in wireless LAN systems. Thus, the IEEE 802.16e standard can provide mobile high-speed packet access between mobile stations and the Internet service provider through the base station with cheap communication fees. To efficiently accommodate voice over IP (VoIP) services in IEEE 802.16 systems, an uplink quality of service packet-scheduling scheme is proposed, and its performance is evaluated with an NS-2 network simulator in this paper. Numerical results show that this proposed scheme can increase the system capacity by 100% more than in the unsolicited rand service (UGS) scheme and 30% more than the extended real-time polling service (ertPS) scheme, respectively.

• Korean Journal of Community Nutrition
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• v.8 no.5
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• pp.763-769
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• 2003

The food-service industry in Korea has experienced remarkable growth during the past few decades. The objectives of this study were to analyze the influence of the food-service industry upon the national economy by using an input-output analysis and to find the industrial position of the food service industry. This paper analysed the economic effect of the food-service industry using 168 items arranged in a transaction table based on producer's prices in the 1995 input-output tables. The results of this study showed that the food-service industry had a major influence on the national economy of Korea. Based on the calculation of the following five coefficients; Korea's production inducement coefficient ranked as 50, its import inducement coefficient ranked as 28, its value added inducement coefficient ranked as 32, its worker inducement coefficient ranked as 2 and its employee inducement coefficient per final demand ranked as 5 in a total of 168 industries.

• Research in Mathematical Education
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• v.19 no.2
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• pp.89-100
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• 2015

The study investigated pre-service teachers' knowledge and computational skills by using Triangular Arithmagon. Participants included 90 pre-service teachers from two schools in the United States and Taiwan. The Triangular Arithmagons Test (TAT) was used to measure pre-service teachers' performance in whole number, fractions, and decimals operations (i.e., addition, subtraction, multiplication, and division), each of which included level-1 (basic) and level-2 (advanced) tests. MANOVA analysis was performed to compare the performance between teachers from the United States and Taiwan. Results indicated that overall, pre-service teachers in Taiwan outperformed those in the United States, especially on the advanced-level tests. Pre-service teachers in the United States were found to have poor ability of solving complex operation problems. Different curriculum plans and teaching methods may lead to the performance gap between the two countries.

• International Commerce and Information Review
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• v.8 no.3
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• pp.323-341
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• 2006

The world industry structure is characterized as service economics concerned with key words of global, information and culture. Developed countries have expanded a value-added of service economics along with rapid growth of service economics. In this change of economic environment in the world, China have converted their strategy of an economic management into coping with the industrial structure of service in the 11th 5-year plan. The purpose of the paper, therefore, is to find out the new commerce strategy of China, and searching for the counter plan of Korea. Chapter 2 begins with the change of economic strategy in China and their cultural factors using service industry. Chapter3 deals with, from the basis of chapter 2, China's service export strategy to abroad and our counter plan that is able to export and expand Korean service and culture industry into China.