• The KIPS Transactions:PartD
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• v.13D no.4 s.107
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• pp.603-612
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• 2006

Recently the web service area is rapidly growing as the next generation IT paradigm because of increase of concern about SOA(Services-Oriented Architecture) and growth of B2B market. Since a service discovery through UDDI(Universal Description, Discovery and Integration) is limited to a functional requirement, it is not considered an effect on frequency of service using and reliability of mutual relation. That is, a quality as nonfunctional aspect of web service is regarded as important factor for a success between consumer and provider. Therefore, the web service selection method with considering the quality is necessary. This paper suggests the agent-based quality broker architecture and selection process which helps to find a service providing the optimum quality that the consumer needs in a position of service consumer. A theory of agent is accepted widely and suitable for proposed system architecture in the circumstance of distributed and heterogeneous environment like web service. In this paper, we considered the QoS and CoS in the evaluation process to solve the problem of existing researches related to the web service selection and used PROMETHEE(Preference Ranking Organization MeTHod for Enrichment Evaluations) as an evaluation method which is most suitable for the web service selection among MCDM approaches. PROMETHEE has advantages that solve the problem that a pair-wise comparison should be performed again when comparative services are added or deleted. This paper suggested a case study with the service composition scenario in order to verify the selection process. In this case study, the decision making problem was described on the basis of evaluated values for qualities from a consumer's point of view and the defined service level.

• Journal of Information Technology Services
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• v.19 no.2
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• pp.1-10
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• 2020

In this study, the structure model including the role of servicescape focusing on service participation and customer experience in theme park service is demonstrated empirically. The servicescape construct of theme park service includes three factors such as ambient atmosphere, functionality and layout, and sign, symbols etc. Customer service participation includes suggestion, passion and citizenship. And the emotional and convenience factors are included to customer experience. As an analysis result of examining the 241 respondents of university students, some implications were described. Customer satisfaction is greatly influenced by customer's participation in theme park service, and customer's participation has a significant effect on improving customer satisfaction by inducing customer experiences. It is desirable to consider servicescape priority in order of signs and symbols, ambient atmosphere, functionality and layout factor. The customer's participation in service is a passion for participation, citizenship, and suggesting for problems or improvements. Therefore, participants in planning and designing servicescape in the future, including IT services, should be creative in the direction of inducing various participations of customers and creating positive experiences for customers. In order to apply these findings to the composition of servicescape, the participation of various experts is required. Also, the expertise and competences of various fields must be gathered for each issues, and a more creative and scientific approach is required.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.14 no.2
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• pp.329-334
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• 2010

Due to the advancement of mobile wireless networks, various LBS's (Location Based Service) with the knowledge of mobile station's current position are emerging. Providing LBS is very essential feature in Mobile WiMAX networks such as WiBro networks for their competitiveness. To this end, WiMAX Forum has established recently the network architecture and protocols for providing LBS and they are included in the Network working group's release 1.5 documents. Though there have been many research efforts on location determination in Wibro networks, none of them addresses the location determination mechanism complying to Forum's recent LBS standards. This paper proposes an enhanced TDOA-RTD combined location determination mechanism, which complies to the Forum's LBS architecture.

• Journal of the Korean Association of Geographic Information Studies
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• v.11 no.2
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• pp.132-147
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• 2008

So far ubiquitous service (u-service) priority has seldom been empirically examined based on the customer's view. It is usual to prioritize the relative importance of u-service variables by the supplier's intuition and a few specialist's experienced knowledge. Such approaches have the disadvantage that they provide only limited empirical information on the field practices in relation to u-service since customer demand of u-service is poorly defined despite abundant interest in this problem. Therefore, the aim of this research was to develop u-service priority model in the context of multi-criteria framework integrating customer and supplier's view, using high technology acceptance theory as major controlling factors. An important question was how to measure or represent criteria that is important to u-service and should be included in a priority model. The selection criteria for the model variables were derived from high technology acceptance theory and AHP approach through the analysis of frequency count, elimination of overlapping factors and brainstorming with specialists. Daegu showed top-rankings in transportation-aid service, guidance service for the eyesight disabled and u-telematics service. In contrast, disaster prevention service and industrial specialized town service ranked highly in the typical supplier's approach were not a dominant determining factor in the u-service priority. The model identified the fact that typical high priority service in terms of supplier's view did not necessarily accompany the important predictor for the u-service priority.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.27 no.1C
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• pp.21-35
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• 2002

Nowadays, in accordance with increasing expectations of multimedia stream service on the internet, a lot of distributed applications are being required and developed. But the models of the existing systems have the problems that cannot support the extensibility and the reusability, when the QoS relating functions are being developed as an integrated modules which are suited on the centralized controlled specific-purpose application services. To cope with these problems, it is suggested in this paper to a distributed QoS management system on CORBA, an object-oriented middleware compliance. This systems we suggested can provides not only for efficient control of resources, various service QoS, and QoS control functions as the existing functions, but also QoS control real-time negotiation and dynamic adaptation in addition. This system consists of QoS Control Management Module(QoS CMM) in client side and QoS Management Module(QoS MM) in server side, respectively. These distributed modules are interfacing with each other via CORBA on different systems for distributed QoS management while serving distributed streaming applications. In phase of design of our system, we use UML(Unified Modeling Language) for designing each component in modules, their method calls and various detailed functions for controlling QoS of stream services. For implementation of our system, we used OrbixWeb 3.1c following CORBA specification on Solaris 2.5/2.7, Java language, Java Media Framework API 2.0 beta2, Mini-SQL 1.0.16 and the multimedia equipments, such as SunVideoPlus/Sun Video capture board and Sun Camera. Finally, we showed a numerical data controlled by real-time negotiation and adaptation procedures based on QoS map information to GUIs on client and server dynamically, while our distributed QoS management system is executing a given streaming service.

• Proceedings of the Korea Multimedia Society Conference
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• 2002.05d
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• pp.675-679
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• 2002

지난 1월말 cdma2000 1x EvDo의 상용서비스 개시와, 비슷한 시기인 2월초 주요 Hot-Spot 지역을 중심으로 무선 LAN 서비스의 상용화에 들어서면서 본격적인 패킷 서비스가 시작되었다. 이와 같은 널리 퍼진 인프라를 중심으로 사용자들은 머지 않아 언제 어디서든지 근접한 컴퓨팅 장비를 이용해서 주변 환경을 이용하고 제어하는 pervasive 컴퓨팅 환경에 이르게 될 것이다. 본 논문에서는 이와 같은 컴퓨팅 환경을 위한 lightweight 프로토콜인 BURP(Basic User Registration Protocol)를 통해 멀티미디어 서비스, 고화질 QoS 서비스, 네비게이션 서비스, 파일 출력/인쇄 서비스 등 사용자의 위치에서 사용자에 특정한 서비스 시나리오를 구성하였다.

• Culinary science and hospitality research
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• v.15 no.2
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• pp.136-149
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• 2009

The purpose of this paper is to explore the types of failed service and its effect on customer's negative emotions in the restaurant business and their influence on customer's behavior. The study examines the restaurant attributes of failed service in order to determine which variables have the greatest impact on customer's negative emotions and behaviors. To accomplish the purpose of this study, a casual model is developed - which analyzes the main antecedents, moderators and consequences of failed service in the restaurant business. The findings of this study are as follows. 4 types of failed services are found: lack of tangibles, doubt of reliability, unresponsiveness, no expressed empathy. They have an effect on customer's negative emotions(regret and disappointment). And the customer's negative emotions brings out negative behaviors(bad actions, switching brand, protest, negative word of mouth). Customer's regret causes bad actions and switching brand, and customer's disappointment caused switching brand and bad information by word of mouth.

• Proceedings of the KOR-KST Conference
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• 1998.10a
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• pp.181-190
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• 1998

시스템 아키텍쳐는 시스템의 가장 상위수준 개념이다. 이러한 아키텍쳐의 정립이 1997년 8월에 완료된 2수준 아키텍쳐에 이어 3, 4수준 아키텍쳐가 연구되었다. 본 연구는 그중 고속도로교통관리시스템(FTMS)에 관한 것을 제시한다. 제 3수준 아키텍쳐는 2수준 아키텍쳐를 서비스 구현단위로 분해한 서브시스템이며, 다양한 ITS 서비스를 '제품(Package)'화 하여 ITS 서비스를 선택적, 점진적으로 구현 가능케 하였다. 제 4수준 아키텍쳐는 물리아키텍쳐 개념을 도입하여 3수준에서 분해된 서브시스템을 구성하는 각종 물리적 요소를 정의하고, 이들 간의 또는 외부요소와의 정보흐름을 정의하였다. 이에 따라, FTMS는 고속도로 교통관리 서브시스템, 고속도로 교통류제어/연계 서브시스템, 고속도로 돌발상황관리 서브시스템으로 분해/정의되었다.

• Journal of Korean Library and Information Science Society
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• v.48 no.2
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• pp.469-488
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• 2017

This study aims to explore the significance of homework help service as a library program to support young people in the community and investigate the characteristics of homework help services in U.S. public libraries. It reviews the previous literature on the cases and trend of homework help services in U.S. public libraries. It also investigates the practice and characteristics of homework help services using an email survey targeting public libraries that offer the services. The results are analyzed in terms of the user, collection, space, public relations and human resources of homework help services. This study may contribute to eliciting the service plan on homework help service in its planning and implementation stage in public libraries.

• Journal of the Korea Institute of Information Security & Cryptology
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• v.22 no.1
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• pp.141-153
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• 2012

In the recent years, various researches on the use cases of the cloud computing service have been achieved for its standardization. Notwithstanding, we need more additory effort to refine the operating mechanisms on the cloud computing environment. In this paper, we suggest an operating mechanism on IaaS cloud computing environment that is related to the integrated security management system. By using CloudStack 2.2.4 toolkit, we have built a test-bed for IaaS cloud computing service i.e., SWU-IaaS cloud computing environment. Through operating this hierarchical SWU-IaaS cloud computing environment, we have derived the attributes and the methods of its components. Its scenarios can be described in case of both normal state and abnormal state. At the end, a special scenario has been described when it receives a security event from the integrated security management system.