• Journal of Distribution Science
• /
• v.13 no.8
• /
• pp.91-96
• /
• 2015

Purpose - This study reviews the delivery of child welfare service quality and examines how the dimensions of the variables of customer satisfaction impact the results from a service distribution perspective. This study differs from existing research since it proposes that a recognized level of child welfare service quality is necessary to achieve customer satisfaction from the perspective of service distribution. Research design, data, and methodology - This study explores child welfare service quality factors that affect customer satisfaction. The study examines and analyzes demographic variables, service quality dimensions, and the causal relationships between child welfare service quality and customer satisfaction. Data from 300 child welfare cases were collected from organizations in Korea in the areas of Busan and Gyeongsangnamdo. The methods of analysis are as follow. First, using descriptive analysis frequency, the percentages were evaluated to assess the demographic variables. Second, Cronbach's α was used to test reliability and to evaluate the internal consistency of the measuring of items. Third, multiple regression analysis was conducted to find out how much the independent variable can affect customer satisfaction. Results - Five factors of child welfare service quality were identified in three categories: process quality (assurance, empathy), results quality (reliability, caring), and physical environment quality (tangibles). There were significant differences among the effects of the child welfare service quality factors on customer satisfaction. A multiple regression analysis was done with process quality (assurance, empathy), results quality (reliability, caring) and physical environment quality (tangibles) to test the hypothesis: assurance (t=2.434, p<0.05), empathy (t=3.677, p<0.001), reliability (t=3.271, p<0.05), caring (t=4.380, p<0.000), and tangibles (t=3.654, p<0.01) had a positive influence on child welfare service quality from a service distribution perspective. Therefore, hypotheses 1, 2, 3, 4, and 5 were supported. In addition, multiple regression analysis on the effects of the variables showed that caring (β=0.273), empathy (β=0.246), tangibles (β=0.265), reliability (β=0.152), and assurance (β=0.131) all had a positive and strong influence on child welfare service quality from a service distribution perspective. Therefore, all child welfare service quality categories (process, results and physical environment quality) were positively statistically significant. Conclusion - In this study, the main findings can be summarized as follows. First, the quality of service of child welfare consists of three dimensions of quality: process quality, results quality, and physical environment quality. The results of the multiple regression analysis also showed that caring and reliability were confirmed as more meaningful variables by the increasing loading factors. Second, the family members involved in child welfare proposed caring as the most important variable among the dimensions of service quality. Third, the results of the hypothesis testing using regression showed that all child welfare service quality factors had a positive impact on customer satisfaction. The results of the study could provide useful information to help increase the effectiveness of delivery strategies for child welfare service quality from a service distribution perspective.

• Proceedings of the Korean Operations and Management Science Society Conference
• /
• 2000.10a
• /
• pp.185-188
• /
• 2000

Dongdaemoon clothes market can make traditional commerce to improve problems which happen to traditional commerce and satisfy between customers and salers through combination among Electronic Commerce which is growing up in 21 centuries place innovation This thesis is focusing on suggesting strategies which practice to let Dongdaemoon clothes market customers and wholesalers, retailers to use Electronic Commerce as strategic skills by analyzing core successful factors for adopting Electronic Commerce in Dongdaemoon clothes market. Adopting Electronic Commerce in Dongdaemoon clothes market when the customer make a reservation and the salers provide the customer with discounting service, the customer was willing to but it. Internet service categories which affect customer's satisfaction are providing lots of product information. This thesis shows providing information made the customer to increase customers's satisfaction degree and buying intention. Also convenience of product research, and reliability in transaction process can enable the customer to increase transaction reliability. These factors are very important in Electronic Commerce. In addition, factors which show customer's suggestion and inconvenience by using best seller information and discounting service board when they buy some items in Dongdaemoon clothes market affect the customer satisfaction degree and satisfaction degree of providing information. However, this thesis is analyzed that reliability of transaction process doesn't affect all successful factors such as product quality, size, online payment system, price reliability.

• Journal of Internet Computing and Services
• /
• v.21 no.5
• /
• pp.31-37
• /
• 2020

Last year's Goseong-Sokcho forest fires have highlighted the limitations of extinguishing work for night-time forest fire and the importance of quick identification for information on the spread of forest fire. However, it is not easy to find services that take into account the characteristics of forest fires, as most existing disaster-related mobile applications and research assume various disaster situations rather than just forest fire situations. Therefore, a system that can provide information quickly is needed, taking into account the characteristics of forest fires and the limitations of extinguishing work. In this paper, we propose evacuation route guidance services that bypass areas where fire has already spread, supplement existing methods of extinguishing work, and provide general information on forest fire situations in real time, by putting drones into forest fire situations. It has been implemented to automate image analysis using the Rekognition service of Amazon Web Service (AWS), and the results of fire detection and the T Map API guide the evacuation path. It is expected that the results of this paper will allow efficient and rapid rescue and extinguishing work to be carried out, and further reduce the damage of human life caused by forest fires.

• Journal of Korea Society of Digital Industry and Information Management
• /
• v.10 no.1
• /
• pp.139-146
• /
• 2014

Through numerous mobile device technology advances, various multimedia contents is moving towards mobile devices from existing personal computer (PC). These paradigm has emerged taking into account these idea, the so-called N-Screen, N-Screen is user-centric service to provide running and sharing on everywhere via advanced smart system in C-P-N-T (Content, Platform, Network, Terminal). Therefore we must provide securing of various contents, openended platform, and user-centric service for efficient N-Screen service. For These characteristic of N-Screen, this paper propose design and implementation of user location-based N-Screen service system. The proposed system realize user location through user's smart phone and offer automatic streaming service to user. And also, we provide web service-based extended N-Screen service. Thus, user can access various device, such as laptop, tablet, and mobile device.

• The Journal of the Korea institute of electronic communication sciences
• /
• v.14 no.4
• /
• pp.671-678
• /
• 2019

The semantic information provided through the semantic-based IoT system will produce new high value-added products that are completely different from what we have known and experienced. From this point of view, the key issue of current IoT technology and applications is the development of an intelligent IoT platform architecture. The proposed system collects the IoT data of the sensors from the cloud computer, converts them into RDF, and annotates them with semantics. The converted semantic data is shared and utilized through the ontology repository. We use KT's IoTMakers as a cloud computing environment, and the ontology repository uses Jena's Fuseki server to express SPARQL query results on the web using Daum Map API and Highcharts API. This gives people the opportunity to access the semantic IoT mash-up service easily and has various application possibilities.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.21 no.5
• /
• pp.664-671
• /
• 2020

A Smart Building, one that uses automated processes to control its operations, refers in this study to one that uses both Internet of Things (IoT) devices and cloud services software. Cloud service providers (e.g. Amazon, Google, and Microsoft) have recently providedIoT cloud platform application services on IoT devices. According to Postscapes, there are now 152 IoT cloud platforms. Choosing one for a smart building is challenging. We selected Microsoft Azure IoT Hub and Amazon's AWS (Amazon Web Services) IoT. The two platforms were evaluated and selected from a smart building perspective. Each prototype was evaluated on two different IoTplatforms, assuming a typical smart building scenario. The selection was based on information and experience gained from developing the prototype system using the IoT cloud platform. The assessment made in this evaluation may be used to select an IoTcloud platform for smart buildings in the future.

• Journal of the Korea Institute of Information Security & Cryptology
• /
• v.20 no.6
• /
• pp.221-235
• /
• 2010

Internet service providers provide various security services, such as firewall, intrusion detection, intrusion prevention, anti-virus, along with their main Internet services. Those security service users have no idea what kind of quality services they are guaranteed. And therefore, Internet users interest in Security Service Level Agreement(SLA) increases as their interest in secure Internet service increases. However, there wasn't any researches in the S-SLA area domestically and there are only limited SLA indexes related to system or service maintenances at the moment. Therefore, this paper analyses security functions in IPS services and categorize them into common and independent security functions. Finally to improve quality of security services, this paper proposes S-SLA indexes depending on the different security levels. This will be subdivide into agreement on security service.

• Proceedings of the Korean Information Science Society Conference
• /
• 1998.10a
• /
• pp.453-455
• /
• 1998

ATM FORUM에서 권고 하고 있는 UNI4.0 기능은 기존의 ITU-T등에서 권고 하고 있는 UNI 기능의 대부분을 포함하고 있으며, 앞으로 예상되는 많은 서비스의 기본 인터페이스로 권고 되고 있다. 본 글에서는 UNI4.0 의 여러 기능 중에서 점대다중점 서비스를 지원하기 위하여 실제로 망에서 구현한 한 예를 토대로 시그널링 프로토콜의 처리 기준과 호의 제어시 교환 S/W에서 고려 하여야 할 사항을 기술하였으며, 마지막으로 서비스의 응용을 전망하여 본다.

• The Transactions of the Korea Information Processing Society
• /
• v.4 no.10
• /
• pp.2533-2543
• /
• 1997

It is necessary to understand and apply the concept of Quality of Service(QoS) for the objective selection among the computer network equipment. Because ITU-T E.800 recommendation covers the service quality of provider's viewpoint and the satisfaction of user, it can be used to evaluate and select the product of computer network systems. This paper is concerned with the development of an evaluation model using QoS and software tool for selection of the most suitable LAN switch. We apply the Analytic Hierarchy Process(AHP) method of Saaty which has been in a multiple criteria framework for an effective group decision process to the selection of LAN switch. The sample data are collected and processed from a questionnaire of professionals in the network field. And we implement a prototype tool for the selection of LAN switch according to the suggested selection model and analyse the result. The result of our research is expected to be a useful tool for decision making to evaluate and select the LAN switch and also can be applied to the decision making of evaluation and selection related to the product of computer network with QoS.

• The KIPS Transactions:PartC
• /
• v.8C no.1
• /
• pp.23-31
• /
• 2001

Current CORBA has been suggested a solution for complexity of software in distributed environment. But it can't provide reliability about data transfer. For instance, CORBA can't provide object to client when the network are unstable or congested. In an existing CORBA, client has to wait when there is congestion between client and object implementation while client get a service from object implementation. So In this paper, we propose Fault-Tolerant CORBA Service (FTS) which has an intelligent redirection about an object that client requests. Moreover, we designed and implemented Fault-Tolerant Service to provide reliability by extending existing CORBA ORB. Therefore it provides reliable connection throughout the proposed Fault-Tolerant Service.