• Asia pacific journal of information systems
• /
• 제30권4호
• /
• pp.832-846
• /
• 2020

Service organizations increasingly adopt data-based intelligent engines called chatbots in support of the interaction between customers and the companies. Two different types of chatbots have been suggested and introduced by companies leading the adoption of this emerging technology: rule-based chatbots and natural language processing-based chatbots. While the differences between these two types of technologies look relatively clear, the organizational and practical impacts of the differences have not been systematically explored. This study performed an experiment to compare the use of the two different types of chatbots used in practice by two comparable organizations. These two types of actual chatbots were used by Korean on-line shopping malls with similar business models (mobile shopping), length of history, size and reputation. The comparison was made based on such dimensions as usability, searchability, reliability and attractiveness. Contraty to conventional expectation that the superiority in technology will produce superior usability, the results show mixed superiority. The discussion on the reasons is presented.

• KSII Transactions on Internet and Information Systems (TIIS)
• /
• 제16권12호
• /
• pp.3855-3867
• /
• 2022

Name separation (splitting full names into surnames and given names) is not a tedious task in a multiethnic country because the procedure for splitting surnames and given names is ethnicity-specific. Malaysia has multiple main ethnic groups; therefore, separating Malaysian full names into surnames and given names proves a challenge. In this study, we develop a two-phase framework for Malaysian name separation using deep learning. In the initial phase, we predict the ethnicity of full names. We propose a recurrent neural network with long short-term memory network-based model with character embeddings for prediction. Based on the predicted ethnicity, we use a rule-based algorithm for splitting full names into surnames and given names in the second phase. We evaluate the performance of the proposed model against various machine learning models and demonstrate that it outperforms them by an average of 9%. Moreover, transfer learning and fine-tuning of the proposed model with an additional dataset results in an improvement of up to 7% on average.

• 한국정보과학회논문지:소프트웨어및응용
• /
• 제28권11호
• /
• pp.822-832
• /
• 2001

주어진 사례의 집합으로부터 그 사례들을 분류할 수 있는 프러스펙터 규칙 유형의 분류 규칙들을 습득하는 학습 시스템을 유전자 알고리즘을 이용하여 구현하였다. 유전자 알고리즘을 이용한 학습 시스템의 구현에서 개체 집단은 규칙 집합으로 구성되고 규칙 집합은 교배, 돌연 변이, 역치 연산자 등의 유전 연산자를 이용하여 규칙 집합내의 규칙을 교환함으로써 새로운 자식을 생성한다. 본 논문에서는 구현된 학습 환경을 분류 규칙의 구문 형태와 의미, 개체 집단의 구조 및 유전 연산자의 구현 등을 중심으로 설명한다. 효율적인 돌연변이 연산자의 구현을 위해 개발된 규칙 성능 평가 기법과 규칙생성 기법을 소개하고 분류 성능을 향상시키기 위한 기법으로 다수의 규칙 집합을 이용하여 분류 시스템을 구축하기 위한 기법을 소개한다. 본 연구를 통해 구현된 학습 시스템의 성능을 다양한 사례 집합을 이용하여 평가하고 이를 신경망, 결정 트리 등과 비교하였다.

• International Journal of Control, Automation, and Systems
• /
• 제1권3호
• /
• pp.321-331
• /
• 2003

Experimental software datasets describing software projects in terms of their complexity and development time have been the subject of intensive modeling. A number of various modeling methodologies and modeling designs have been proposed including such approaches as neural networks, fuzzy, and fuzzy neural network models. In this study, we introduce the concept of the Rule-based fuzzy polynomial neural networks (RFPNN) as a hybrid modeling architecture and discuss its comprehensive design methodology. The development of the RFPNN dwells on the technologies of Computational Intelligence (CI), namely fuzzy sets, neural networks, and genetic algorithms. The architecture of the RFPNN results from a synergistic usage of RFNN and PNN. RFNN contribute to the formation of the premise part of the rule-based structure of the RFPNN. The consequence part of the RFPNN is designed using PNN. We discuss two kinds of RFPNN architectures and propose a comprehensive learning algorithm. In particular, it is shown that this network exhibits a dynamic structure. The experimental results include well-known software data such as the NASA dataset concerning software cost estimation and the one describing software modules of the Medical Imaging System (MIS).

• 한국방송∙미디어공학회:학술대회논문집
• /
• 한국방송공학회 1999년도 KOBA 방송기술 워크샵 KOBA Broadcasting Technology Workshop
• /
• pp.29-34
• /
• 1999

We present a practical method for removing biotches and restoring their mission data. To detect blotches, we employ a robust approach of local analysis of spatiotemporal anisotropic brightness continuity Our approach uses first-order spatiotemporal directional derivatives to select the smoothest direction for each examined pixel, and puts out the incorruption probability that he examined pixel may not be corrupted by blotches. As the restoration filter, were employ a spatiotemporal fuzzy filter whose response is adaptively controlled according to a fuzzy rule defined by the incorruption probability. The fuzzy filter is composed of the two different filter of the identity filter and the spatiotemporal directional-weighted-mean filter, and will put out an intermediate value between the original input brightness and the directional-weighted-mean brightness. We design the fuzzy rule in advance by a standard supervised learning fuzzy rule in advance by a standard supervised learning method. The computer simulations are presented.

• 한국지능시스템학회:학술대회논문집
• /
• 한국퍼지및지능시스템학회 1997년도 춘계학술대회 학술발표 논문집
• /
• pp.120-123
• /
• 1997

In this paper, we propose the Fuzzy Inference-based Reinforcement Learning Algorithm. We offer more similar learning scheme to the psychological learning of the higher animal's including human, by using Fuzzy Inference in Reinforcement Learning. The proposed method follows the way linguistic and conceptional expression have an effect on human's behavior by reasoning reinforcement based on fuzzy rule. The intervals of fuzzy membership functions are found optimally by genetic algorithms. And using Recurrent state is considered to make an action in dynamical environment. We show the validity of the proposed learning algorithm by applying to the inverted pendulum control problem.

• 한국지능시스템학회:학술대회논문집
• /
• 한국퍼지및지능시스템학회 2002년도 춘계학술대회 및 임시총회
• /
• pp.81-86
• /
• 2002

In current CBR(Case-Based Reasoning) systems, the case adaptation is usually performed by rule-based method that use rules hand-coded by the system developer. So, CBR system designer faces knowledge acquisition bottleneck similar to those found in traditional expert system design. In this thesis, 1 present a model for learning method of case adaptation knowledge using case base. The feature difference of each pair of cases are noted and become the antecedent part of an adaptation rule, the differences between the solutions in the compared cases become the consequent part of the rule. However, the number of rules that can possibly be discovered using a learning algorithm is enormous. The first method for finding cases to compare uses a syntactic measure of the distance between cases. The threshold fur identification of candidates for comparison is fixed th the maximum number of differences between the target and retrived case from all retrievals. The second method is to use similarity metric since the threshold method may not be an accurate measure. I suggest the elimination method of duplicate rules. In the elimination process, a confidence value is assigned to each rule based on its frequency. The learned adaptation rules is applied in riven target Problem. The basic. process involves search for all rules that handle at least one difference followed by a combination process in which complete solutions are built.

• 한국지능시스템학회:학술대회논문집
• /
• 한국지능시스템학회 2007년도 추계학술대회 학술발표 논문집
• /
• pp.223-226
• /
• 2007

지식 발견 (knowledge discovery)의 관점에서, 단기간 동안 취득된 데이터 패턴을 학습하고자 하는 경우 데이터에 비일관적인(inconsistent) 패턴이 포함되어 있다면 확률적 퍼지 룰(probabilistic fuzzy rule) 기반의 지식 표현 방법 및 적절한 학습 알고리즘을 이용하여 효과적으로 다룰 수 있다. 하지만 장기간 동안 지속적으로 얻어진 데이터 패턴을 다루고자 하는 경우, 데이터가 시변(time-varying) 특성을 가지고 있으면 기존에 추출된 지식을 변화된 데이터에 활용하기 어렵게 된다. 때문에 이러한 데이터를 다루는 학습 시스템에는 패턴의 변화에 맞추어 갈 수 있는 지속적인 적응력(adaptivity)이 요구된다. 본 논문에서는 이러한 적응성의 측면을 고려하여 평생 학습(life-long learning)의 관점 에 서 확률적 퍼지 룰 기반의 학습 시스템에 적용될 수 있는 두 가지 형태의 적응 방법에 대해서 설명하도록 한다.

• 제어로봇시스템학회:학술대회논문집
• /
• 제어로봇시스템학회 2003년도 ICCAS
• /
• pp.1517-1520
• /
• 2003

Generally, the environment we want to apply classifier system to is composed of several state spaces. So in this paper, we propose the layered classifier system having multifarious rule bases. From sensor's inputs, the lower layer of the layered classifier system learns strategies for each environmental state space. The higher layer learns how to allot each rule base of the strategy for environmental state space properly. To evaluate the proposed architecture of classifier system, we designed virtual environment having multifarious state spaces and from the analysis of the experimental results, we affirm that layered classifier system could find better strategies during a little time than other established classifier system's findings.

• 제어로봇시스템학회:학술대회논문집
• /
• 제어로봇시스템학회 1991년도 한국자동제어학술회의논문집(국내학술편); KOEX, Seoul; 22-24 Oct. 1991
• /
• pp.1022-1027
• /
• 1991

A new method to control a robot manipulator by neural networks is proposed. The controller is composed of both a PD controller and a neural network-based feedforward controller. MLP(multi-layer perceptron) neural network is used for the feedforward controller and trained by BP(back-propagation) learning rule. Error terms for BP learning rule are composed of the outputs of a PD controller and the acceleration errors of manipulator joints. We compare the proposed method with existing ones and contrast performances of them by simulation. Also, We discuss the real application of the proposed method in consideration of the learning time of the neural network and the time required for sensing the joint acceleration.