• 한국의류학회지
• /
• 제31권7호
• /
• pp.1107-1118
• /
• 2007

Relationship marketing research has traditionally focused on the relationship among customer satisfaction, trust, and customer commitment, while assuming that the causal relationship of customer $satisfaction{\rightarrow}trust{\rightarrow}commitment$ is well understand. However, recently many scholars argue that customer satisfaction, trust, commitment can not explain long-term orientation fully, and suggest the need for more extensive researches investigating the determinants of long-term relational retention. The purpose of this study was to explained the relationship development process through the mediation effect of contact intensity and relationship termination cost between customer satisfaction and trust, and between trust and commitment, and an analysis the causal relationship among these variables. The results were as follows. First, the customer satisfaction had both direct and indirect effects on trust mediated by contact intensity. Second, the trust had both direct and indirect effects on commitment mediated by relationship termination cost. Third, the commitment influenced long-term orientation. Finally, the empirical results confirmed that the model add to the concept of mediation with contact intensity and relationship termination cost plays a strong, central role in explaining relationship development process between customer and fashion retail stores.

• 한국통신학회논문지
• /
• 제37권6B호
• /
• pp.453-463
• /
• 2012

본 접속료 차등의 효과는 선발 네트워크 사업자의 소매가격이 규제되지 않는 경우와 규제된 경우에 차이가 있다. 선발사업자의 소매가격이 규제되지 않는 경우엔 브랜드 충성도와 양 사업자간 한계비용의 상대적 크기가 소비자 후생효과를 결정한다. 즉, 브랜드 충성도와 후발사업자의 상대적 비용이 크면 접속료 차등은 소비자 후생을 증가시킨다. 그러나 선발사업자의 소매요금이 규제된 경우엔 브랜드 충성도와 비용이외에도 망간 가입자 대체성이 중요한 역할을 한다. 접속료 차등으로 인해 사회후생이 증가할 수 있기 위해서는 선발사업자의 브랜드 충성도가 높거나 대체성이 적거나 후발사업자의 한계비용이 커야 한다. 그 이외에는 접속료 차등화의 증가는 소비자 후생을 오히려 감소시킨다는 것을 알 수 있다.

• 대한전기학회:학술대회논문집
• /
• 대한전기학회 2007년도 제38회 하계학술대회
• /
• pp.67-68
• /
• 2007

This Paper calculated Retail costs as the economic and environmental impacts of supplying incremental electric load growth with varying mixes of DE(Decentralized Energy) and CG(Centralized Generation) applying to WADE Economic Model in 2020.

• 지적과 국토정보
• /
• 제45권2호
• /
• pp.191-201
• /
• 2015

이 연구는 서울시 상가권리금에 영향을 주는 요인을 제시하는 데 그 목적이 있다. 나아가 상가거래에 발생하는 상가권리금, 상가월세, 보증금을 사용하여 상가권리금과 상가임대료와의 인과성을 제시하고자 하였다. 이 연구결과를 요약하면 다음과 같다. 첫째, $m^2$당 상가권리금과 $m^2$당 상가월세의 상관관계 분석의 결과에 의하면, 상가권리금과 상가월세와의 관계는 높은 정(+)의 상관관계가 있다. 특히, 상가월세의 비중은 상가권리금을 추정할 때 가장 많은 영향을 주는 것으로 분석되었다. 또한 상가 거래에서 발생하는 상가권리금의 산정을 상가의 특성과 상가임대료를 사용하여 합리적으로 결정할 수 있다. 둘째, 상가월세와 상가보증금이 상가권리금의 판단 기준이 될 수 있다는 것을 보였다. 아울러, 상가매출이 높으면 상가임대료가 높게 형성되며 나아가 업종 및 상권의 특성, 상가임대료의 구성 비율에 따라 상가매매가격의 관계가 다르게 형성될 수 있다는 것을 보였다. 요약하면, 이 연구는 총임대료 대비 월세 비중은 $m^2$당 상가권리금을 결정하는 중요한 변수라는 것을 실증적으로 제시하였다.

• 한국콘텐츠학회:학술대회논문집
• /
• 한국콘텐츠학회 2011년도 춘계 종합학술대회 논문집
• /
• pp.127-128
• /
• 2011

기존에는 통신시장에 진출하려면 막대한 설비투자와 사업권의 획득이 필요했으나 이제는 망을 비롯한 주요 설비 없이도 사업을 할 수 있는 기회가 열렸다. 이러한 통신사업에 대한 신규진출 규제완화 움직임은 이동통신시장 경쟁구도의 변화뿐만 아니라 통신 산업 전반에 큰 영향을 미칠 것으로 기대되고 있다. 본 연구는 정부의 재판매(MVNO)제도의 도입과 관련하여 합리적인 도매대가 산정방안에 대한 고찰을 목적으로 다음과 같은 결론을 도출하였다. COST PLUS 모형과 RETAIL MINUS 모형에 각각 영업이익률과 원가 대비이익률을 적용하여 도매대가를 산출한 결과 원가대비이익률을 적용하여 RETAIL MINUS 모형으로 산출했을 때 가장 높은 도매대가가 산출되었다. 반면 도매대가가 가장 작은 모형은 영업이익률 적용 RETAIL MINUS 모형으로 나타났다. 이러한 결과는 도매대가산정 시 비용의 구분과 이익률의 산정이 중요한 요소로 작용하였으며, 이를 통해 보다 정교한 MVNO 도매대가산정을 할 수 있을 것으로 기대된다.

• 대한전기학회논문지:전력기술부문A
• /
• 제54권10호
• /
• pp.500-506
• /
• 2005

With the advent of electric power systems moving to a deregulated retail electricity market environment, calculating distribution service tariffs has become a challenging theme for distribution industries and tariff regulators. As distribution business remains as a monopoly, it is necessary to be regulated. And as multiple distribution companies compete with each other, it would be efficient to adopt competition to the determination of distribution service tariffs. This paper proposes a method to calculate distribution service tariffs using yardstick regulation, which can lead to competition among multiple distribution companies. The proposed method takes into account not only recovering revenue requirements but also the advantages of the yardstick regulation based on long-term marginal costs of distribution network expansion algorithms. A computer simulation is carried out to illustrate effectiveness of the proposed method and it is estimated that the algorithm can be applied to compute the distribution service tariffs under retail electricity markets.

• 한국프랜차이즈경영연구
• /
• 제2권1호
• /
• pp.61-73
• /
• 2011

Supermarket Franchising, as a relatively new mode of retail business, is often regarded as one of the two hallmarks of the "Modern Logistics Revolution". After more than ten years of development, franchise supermarkets have been a rising force in retail business in China. As a product of a highly-developed commercial economy, franchise supermarkets mainly deals in foodstuffs and other daily necessities, featuring low cost, high turnover rate, low prices and diversified inventory. Propelled by the conveniences that come with open shelves and self-service shopping, franchise supermarkets have been growing very rapidly and the rise of many franchise supermarket brands bears testimony to its growth potential and profitability. Meanwhile, in the backdrop of this boom, some franchise supermarkets are going bankrupt. This paper analyzes the current status of franchise supermarkets and some factors bearing on their core competencies, so as to close the competitiveness gap with international retail giants.

• 유통과학연구
• /
• 제16권4호
• /
• pp.17-20
• /
• 2018

Purpose - The purpose of this paper is to analyze and illustrate Amazon's business strategies and its success in terms of its distribution strategy and business practices. Research design, data, and methodology - This is an analytical case study that examines Amazon's business strategies to demonstrate the importance of technologies to the success and sustainability of its organization. Results - The analysis indicates that the business strategies, including technology, distribution infrastructure, and customer service, are the most vital factor for the success and rise of Amazon, and these strategies have separated Amazon from its competitors in both e-tail and brick and mortar retail industries. Conclusions - Given Amazon's continued growth that came with its constant strive for delivery and cost efficiency, technology innovation, and customer satisfaction, it was inevitable that Amazon would eventually venture into different types of businesses. The previous and current Amazon's business strategies demonstrate that Amazon will continue to focus on developing and implementing new and creative strategies to separate itself from the rest of the retail and e-businesses. Furthermore, retail businesses in the most high-tech countries in the world, including Japan, Korea, and Russia, may have to adopt business strategies that are similar to those of Amazon to maintain their competitiveness.

• 한국경영과학회:학술대회논문집
• /
• 대한산업공학회/한국경영과학회 2002년도 춘계공동학술대회
• /
• pp.552-559
• /
• 2002

With a severe restructuring and a high competition in the bank industry, the emphasis of business is increasingly put on profitability. Especially for retail banks, the classification and management of customers based on profitability becomes important issues. However, the cost required in maintaining relevant systems is so high also with one spent in acquiring data for customers as a whole. In fact, most benefit of a certain bank is gathered from a few loyal customers. Accordingly, most of banks are vigorously trying to measure ROI of the few royal customers and striving to raise earnings from them. This is also true to domestic retail banks which are recognizing the need of loyalty program and operating diverse programs. This report is executed to help design and manage effective loyalty programs. We conducted interviews on the persons in charge of royalty programs of 9 major domestic retail banks and made a survey on 5 banks among them. Based on data from these researches, we reviewed on royalty programs of Korean domestic banks and propose improvement measures to facilitate royalty program.

• 수산경영론집
• /
• 제46권3호
• /
• pp.143-161
• /
• 2015

This study presents a comparative analysis on mackerel distribution process and price formation process, and investigation of price and margin between traditional markets and Large-scale discount store distribution channel. Through this, the study investigated distribution efficiency of each channel, and examined whether a difference of distribution efficiency leads to a difference of performance through the investigation of a difference of function and role between members of a wholesale market and vendor of Large scale discount store. The following are the results of this study. As a consequence of investigating supply and sum by distribution channel of mackerel, it appeared that mackerels shipped from port market are distributed into 9 consumption sites(Wholesale market, Large scale discount store, Institutional Food Service, etc.). In the comparison of distribution efficiency between traditional retail store and Large scale discount store 52.0% margin is formed in traditional retail store distribution channel and 43.1% margin is formed in Large scale discount store, and a distribution cost rate consists of 19.4% cost in a traditional retail store for fishery products and 18.1% cost in a Large-scale discount store. To analyze a difference of performance, the study examine a difference of role and function between vendor and Wholesale market company, wholesaler and middleman. Wholesale market company and middleman of wholesale market for consumer have slightly high or similar score in collection function, sorting function, evaluation function and financial function which are traditional and original. However, it was confirmed that vendor has a better score in other functions, that is, newly-demanded functions(ex : market frontier function, product development function, Integral Distribution Function, etc.).