• 제목/요약/키워드: Required Trust Level

검색결과 41건 처리시간 0.019초

제품관여도가 요구 신뢰수준 및 온라인 상인의 선택에 미치는 영향 (The Effects of Product Involvement on Required Trust Level and the Online Merchant Choice)

  • 이정민;조휘형;서용원;홍일유
    • 경영정보학연구
    • /
    • 제13권2호
    • /
    • pp.17-41
    • /
    • 2011
  • 소비자행동과 관련된 기존 문헌은 소비자의 위험인식이 제품 관여도에 의해 중요한 영향을 받는다는 점을 제시하는 반면, 소비자가 요구하는 상인의 신뢰수준이나 소비자의 제품구매 상인의 선택이 관여도에 의해 어떻게 영향을 받는지에 대해서는 연구가 부족하다. 본 연구는 제품 관여도가 요구 신뢰수준 및 온라인 상인 선택에 미치는 영향을 조명하는데 목적이 있다. 이 목적을 달성하기 위해, 제품 관여도, 요구 신뢰수준, 온라인 상인 선택 등 개념들 간의 관계를 나타내는 연구모델을 개발하고, 연구모델을 근거로 세 개의 가설 및 한 개의 명제를 설정하였다. 그리고 연구모델을 테스트할 목적으로 230명의 대학생들을 대상으로 한 설문조사를 수행하였으며 수집된 데이터를 이용해 실증분석을 실시하였다. 연구결과를 통해, 고관여 제품이 저관여 제품에 비해 소비자가 요구하는 신뢰수준이 더 높고, 고관여 제품을 구매하는 소비자는 온라인 쇼핑몰을 선호하는 반면 저관여 제품을 구매하는 소비자는 이마켓플레이스를 선호하는 것으로 나타났다. 이러한 연구결과에 기초하여 실무자 및 연구자를 위한 시사점을 제시하였다.

지속적 관여도 및 인지된 위험이 소비자의 온라인 상인선택 프로세스에 미치는 영향에 관한 연구: 요구신뢰 수준 개념을 중심으로 (How Enduring Product Involvement and Perceived Risk Affect Consumers' Online Merchant Selection Process: The 'Required Trust Level' Perspective)

  • 홍일유;이정민;조휘형
    • Asia pacific journal of information systems
    • /
    • 제22권1호
    • /
    • pp.29-52
    • /
    • 2012
  • Consumers differ in the way they make a purchase. An audio mania would willingly make a bold, yet serious, decision to buy a top-of-the-line home theater system, while he is not interested in replacing his two-decade-old shabby car. On the contrary, an automobile enthusiast wouldn't mind spending forty thousand dollars to buy a new Jaguar convertible, yet cares little about his junky component system. It is product involvement that helps us explain such differences among individuals in the purchase style. Product involvement refers to the extent to which a product is perceived to be important to a consumer (Zaichkowsky, 2001). Product involvement is an important factor that strongly influences consumer's purchase decision-making process, and thus has been of prime interest to consumer behavior researchers. Furthermore, researchers found that involvement is closely related to perceived risk (Dholakia, 2001). While abundant research exists addressing how product involvement relates to overall perceived risk, little attention has been paid to the relationship between involvement and different types of perceived risk in an electronic commerce setting. Given that perceived risk can be a substantial barrier to the online purchase (Jarvenpaa, 2000), research addressing such an issue will offer useful implications on what specific types of perceived risk an online firm should focus on mitigating if it is to increase sales to a fullest potential. Meanwhile, past research has focused on such consumer responses as information search and dissemination as a consequence of involvement, neglecting other behavioral responses like online merchant selection. For one example, will a consumer seriously considering the purchase of a pricey Guzzi bag perceive a great degree of risk associated with online buying and therefore choose to buy it from a digital storefront rather than from an online marketplace to mitigate risk? Will a consumer require greater trust on the part of the online merchant when the perceived risk of online buying is rather high? We intend to find answers to these research questions through an empirical study. This paper explores the impact of enduring product involvement and perceived risks on required trust level, and further on online merchant choice. For the purpose of the research, five types or components of perceived risk are taken into consideration, including financial, performance, delivery, psychological, and social risks. A research model has been built around the constructs under consideration, and 12 hypotheses have been developed based on the research model to examine the relationships between enduring involvement and five components of perceived risk, between five components of perceived risk and required trust level, between enduring involvement and required trust level, and finally between required trust level and preference toward an e-tailer. To attain our research objectives, we conducted an empirical analysis consisting of two phases of data collection: a pilot test and main survey. The pilot test was conducted using 25 college students to ensure that the questionnaire items are clear and straightforward. Then the main survey was conducted using 295 college students at a major university for nine days between December 13, 2010 and December 21, 2010. The measures employed to test the model included eight constructs: (1) enduring involvement, (2) financial risk, (3) performance risk, (4) delivery risk, (5) psychological risk, (6) social risk, (7) required trust level, (8) preference toward an e-tailer. The statistical package, SPSS 17.0, was used to test the internal consistency among the items within the individual measures. Based on the Cronbach's ${\alpha}$ coefficients of the individual measure, the reliability of all the variables is supported. Meanwhile, the Amos 18.0 package was employed to perform a confirmatory factor analysis designed to assess the unidimensionality of the measures. The goodness of fit for the measurement model was satisfied. Unidimensionality was tested using convergent, discriminant, and nomological validity. The statistical evidences proved that the three types of validity were all satisfied. Now the structured equation modeling technique was used to analyze the individual paths along the relationships among the research constructs. The results indicated that enduring involvement has significant positive relationships with all the five components of perceived risk, while only performance risk is significantly related to trust level required by consumers for purchase. It can be inferred from the findings that product performance problems are mostly likely to occur when a merchant behaves in an opportunistic manner. Positive relationships were also found between involvement and required trust level and between required trust level and online merchant choice. Enduring involvement is concerned with the pleasure a consumer derives from a product class and/or with the desire for knowledge for the product class, and thus is likely to motivate the consumer to look for ways of mitigating perceived risk by requiring a higher level of trust on the part of the online merchant. Likewise, a consumer requiring a high level of trust on the merchant will choose a digital storefront rather than an e-marketplace, since a digital storefront is believed to be trustworthier than an e-marketplace, as it fulfills orders by itself rather than acting as an intermediary. The findings of the present research provide both academic and practical implications. The first academic implication is that enduring product involvement is a strong motivator of consumer responses, especially the selection of a merchant, in the context of electronic shopping. Secondly, academicians are advised to pay attention to the finding that an individual component or type of perceived risk can be used as an important research construct, since it would allow one to pinpoint the specific types of risk that are influenced by antecedents or that influence consequents. Meanwhile, our research provides implications useful for online merchants (both online storefronts and e-marketplaces). Merchants may develop strategies to attract consumers by managing perceived performance risk involved in purchase decisions, since it was found to have significant positive relationship with the level of trust required by a consumer on the part of the merchant. One way to manage performance risk would be to thoroughly examine the product before shipping to ensure that it has no deficiencies or flaws. Secondly, digital storefronts are advised to focus on symbolic goods (e.g., cars, cell phones, fashion outfits, and handbags) in which consumers are relatively more involved than others, whereas e- marketplaces should put their emphasis on non-symbolic goods (e.g., drinks, books, MP3 players, and bike accessories).

  • PDF

Public Trust in Community Pharmacists in South Korea: A Survey Study

  • Yoon, Sung Won;Han, Hye Sung;Park, Hae-Young;Sohn, Hyun Soon
    • 한국임상약학회지
    • /
    • 제31권4호
    • /
    • pp.301-310
    • /
    • 2021
  • Background: Trust is a key component for the good relationship between patients and healthcare professionals but trust for community pharmacists has not been studied much. Objectives: This study aimed to measure public trust in community pharmacists and to investigate variables that affect trust level in South Korea. Methods: A total of 25 questions, including 13-items for three dimensions of trust (pharmacists' behavior/attitude, technical competence, communication skills) and 1-item for overall trust were developed. The survey was conducted online and the data from 416 respondents were analyzed with a t-test, an ANOVA and a multiple linear regression analysis. Results: The average scores (mean ± standard deviation) for the three dimensions of trust in community pharmacists were 3.47±1.05 (out of 5 points) for pharmacists' behavior/attitude, 3.67 ± 0.99 for technical competence, and 3.66±0.99 for communication skills. The average of the 13 items incorporating all parameters was 3.56±1.02 and the overall trust level was 7.16±1.62 (out of 10 points). The total sum of the 13 items differed significantly by age group (p=0.02) and frequency of pharmacy visits (p=0.04). Each dimension had an independent impact on the trust level, and pharmacists' behavior/attitude had the greatest impact on trust levels. Conclusions: This study showed that pharmacists' behavior/attitude had the most significant impact on the trust level. However, the level of trust in pharmacists' behavior/attitude is not yet sufficiently satisfactory, and further improvements are required to increase trust in community pharmacists.

신뢰형성이 인터넷쇼핑몰의 이용에 미치는 영향 (The Effect of Trust on the Usage of Internet Shopping Mall)

  • 손달호;차영한
    • 한국정보시스템학회지:정보시스템연구
    • /
    • 제15권3호
    • /
    • pp.131-157
    • /
    • 2006
  • A lack of trust in the technical and institutional environments surrounding the web can hinder e-commerce adoption, because Internet social cues are minimal and trust is difficult th establish. Web vendors must act purposefully to overcome consumer perceptions of uncertainty and risk by building trust-both in their own web sites and in the broader Internet environments. Trust makes consumers comfortable by sharing personal information making purchases, and acting on web vendor advice-behaviors essential to wide-spread adoption of e-commerce. Understanding the nature and antecedents of trust is, therefore, a major issue for both Internet researchers and practitioners. Prior research on e-commerce trust has used diverse, incomplete, and inconsistent definitions of trust therefore, making it difficult to compare results across studies. This study tried to and the empirical relationships among the trust-related factors on the usage of Internet shooing mall. The model includes five high-level constructs-disposition to trust institution-based trust trusting beliefs, trusting intention and environmental factors. The results showed that the disposition to trust and the environmental factors had a significant effect on the web site trust however, their effect was not consistent Moreover, the model suggested in this study need to be extended including with the more sociological factors and results in this study required to be verified with those extended model.

  • PDF

Discovery Elbow System arthroplasty polyethylene bearing exchange: outcomes and experience

  • Daniel L J Morris;Katherine Walstow;Lisa Pitt;Marie Morgan;Amol A Tambe;David I Clark;Timothy Cresswell;Marius P Espag
    • Clinics in Shoulder and Elbow
    • /
    • 제27권1호
    • /
    • pp.18-25
    • /
    • 2024
  • Background: The Discovery Elbow System (DES) utilizes a polyethylene bearing within the ulnar component. An exchange bearing requires preoperative freezing and implantation within 2 minutes of freezer removal to allow insertion. We report our outcomes and experience using this technique. Methods: This was an analysis of a two-surgeon consecutive series of DES bearing exchange. Inclusion criteria included patients in which exchange was attempted with a minimum 1-year follow-up. Clinical and radiographic review was performed 1, 2, 3, 5, 8 and 10 years postoperative. Outcome measures included range of movement, Oxford Elbow Score (OES), Mayo Elbow Performance Score (MEPS), complications and requirement for revision surgery. Results: Eleven DESs in 10 patients were included. Indications were bearing wear encountered during humeral component revision (n=5); bearing failure (n=4); and infection treated with debridement, antibiotics and implant retention (DAIR; n=2). Bearing exchange was conducted on the first attempt in 10 cases. One case required a second attempt. One patient developed infection postoperatively managed with two-stage revision. Mean follow-up of the bearing exchange DES was 3 years. No further surgery was required, with no infection recurrence in DAIR cases. Mean elbow flexion-extension and pronosupination arcs were 107°(±22°) and 140° (±26°). Mean OES was 36/48 (±12) and MEPS was 83/100 (±19). Conclusions: Our results support the use of DES bearing exchange in cases of bearing wear with well-fixed stems or acute infection. This series provides surgeons managing DES arthroplasty with management principles, successful and reproducible surgical techniques and expected clinical outcomes in performing DES polyethylene bearing exchange. Level of evidence: IV.

Chest wall perforator flaps for partial breast reconstruction: Surgical outcomes from a multicenter study

  • Soumian, Soni;Parmeshwar, Rishikesh;Chandarana, Mihir;Marla, Sekhar;Narayanan, Sankaran;Shetty, Geeta
    • Archives of Plastic Surgery
    • /
    • 제47권2호
    • /
    • pp.153-159
    • /
    • 2020
  • Background Perforator artery flaps based on the branches of intercostal arteries and lateral thoracic artery can be used for reconstruction after breast-conserving surgery (BCS). Although described more than a decade ago, these have not been adopted widely in clinical practice. We report on short-term and long-term surgical outcomes of partial breast reconstruction using chest wall perforator flaps from a prospective multicenter audit. Methods All patients operated for BCS and partial breast reconstruction using intercostal artery perforator or lateral thoracic artery perforator flaps from January 2015 to October 2018 were included in the analysis. Oncoplastic breast surgeons with appropriate level of training performed all tumor excisions and reconstructions as a single-stage procedure. Patient characteristics, treatment details and surgical outcomes were noted. Specific outcomes recorded were margin re-excision and complication rates. Results One hundred and twelve patients underwent the procedure in the given study period. The median age was 54 years. Median specimen weight was 62.5 g and median volume of excision was 121.4 mL. Fifteen patients (13.39%) underwent a margin re-excision for close or positive margins without additional morbidity. One patient required a completion mastectomy. Eight patients (7.14%) had an early complication. None of the patients required a contralateral symmetrization procedure. The results were comparable across the participating centers. Conclusions Chest wall artery perforator-based flaps are an excellent option for lateral and inferior quadrant partial breast reconstructions. The short and long-term surgical outcomes are comparable across sites and can be performed with minimal morbidity. Patient-reported outcome measures need to be studied.

공공조직 구성원의 신뢰기반에 따른 신뢰유형이 지식공유에 미치는 영향 - 지방공무원의 인식수준을 중심으로 - (The Effects of the Types of Source-Based Trust on Knowledge Sharing of Public Employees: Based on Officials' Perceptions in Local Government)

  • 김구
    • 정보화정책
    • /
    • 제20권4호
    • /
    • pp.23-50
    • /
    • 2013
  • 이 연구는 공공조직 구성원의 신뢰기반에 따른 신뢰유형이 지식공유(암묵지식과 명시지식)에 미치는 영향관계를 경험적으로 살펴보고 최적모형을 도출하는데 목적을 두었다. 분석모형의 구성변수로는 신뢰기반에 따른 신뢰유형을 조직의 절차적 및 분배적 공정성에 기인한 타산적 신뢰, 조직과 상사 그리고 동료에 대한 인지적 신뢰, 동료에 대한 감성적 신뢰 요인 등을 독립변수로 설정하였으며, 종속변수로는 지식내용을 중심으로 암묵지식 공유와 명시지식 공유로 구분하였다. 분석 과정에서는 신뢰기반에 따른 신뢰유형과 지식공유를 구성하는 개별요인은 물론 이들 개별 요인들의 상위개념을 통합요인으로 구분하여 분석하였다. 분석결과 각 모형의 적합도는 요구수준에 근사하게 도달되었으며, 가설적 영향관계에서는 통합요인 및 개별요인 모두에서 '동료에 대한 감성적 신뢰'가 지식공유에 유의적 영향을 미치는 것으로 파악되었다. 연구결과의 정책적 함의로는 첫째, 지식공유에 영향을 미치는 신뢰 개념을 구체적으로 구분하여 유형화하고 유형별로 지식공유의 영향모형을 도출함으로써 상황에 적합한 지식공유 활성화 방안을 마련할 수 있는 토대를 제공했다는 점과 둘째, 지식공유를 암묵지식과 명시지식으로 구분함으로써 지식공유의 내용에 따른 차별화된 지식공유의 촉진 방안을 모색하는 토대를 제공했다는 점 등을 제시하였다.

  • PDF

신뢰적인 개방형 공유 인증 프로토콜 프레임워크 (A Framework for Trustworthy Open Shared Authentication Protocol)

  • 박승철
    • 정보처리학회논문지C
    • /
    • 제18C권6호
    • /
    • pp.389-396
    • /
    • 2011
  • 최근 들어 현재의 인터넷에서 널리 사용되고 있는 서비스 제공자 중심적인(service provider-centric) 고립형(isolated) 인증 모델의 사용자 편의성 부족, 고비용 구조, 그리고 프라이버시 보호 어려움 등의 문제를 해결하기 위해 단일 사인온(single sign-on) 기반의 공유 인증에 대한 연구가 활발하게 진행되어 왔다. 인증 제공자(authentication provider)의 인증 결과가 다수의 인터넷 서비스 제공자(service provider)에 의해 공유되는 공유 인증(shared authentication) 모델이 실제 인터넷 환경에 적용되기 위해서는 사용자, 서비스 제공자, 그리고 인증 제공자간의 인증 보증 수준(level of authentication assurance)과 인증 정보 보호 수준(level of authentication information protection)에 대한 신뢰가 매우 중요하다. 본 논문은 사용자 중심적인(user-centric) 동작과 개방형 신뢰 제공자 네트워크(trust provider network)와 결합된 신뢰적이고 프라이버시 보호가 가능한 공유 인증 프로토콜에 대한 프레임워크를 제시한다. 제안된 공유 인증 프로토콜 프레임워크는 상호동작 가능한 개방형의 신뢰적인 인증 서비스를 제공함으로써 기존 공유 인증 연구들과 차별화된다.

제로트러스트 기반의 원격 근무 환경을 구축하기 위한 보안요구사항 분석 연구 (A Study on the Security Requirements Analysis to Build a Zero Trust-Based Remote Work Environment)

  • 김해나;김예준;김승주
    • 정보보호학회논문지
    • /
    • 제34권1호
    • /
    • pp.83-102
    • /
    • 2024
  • 최근 클라우드의 사용량이 해마다 증가하고 기업 내 원격 근무가 새로운 근무 형태 중 하나로 자리 잡으면서 클라우드 기반 원격 근무 환경의 보안이 중요해졌다. 내부 네트워크 안에 있는 모든 것은 안전하다고 가정하는 기존의 경계 기반 모델의 한계로 인해 제로트러스트 도입이 요구되고 있다. 이에 따라 NIST 및 DoD는 제로트러스트 아키텍처 관련 표준을 발간하였지만, 해당 표준의 보안요구사항은 추상적인 수준에서 논리적 아키텍처만을 기술하고 있다. 따라서 본 논문에서는 OpenStack 클라우드에 대한 위협모델링을 수행하여 NIST 및 DoD 표준에 비해 보다 상세한 보안요구사항을 제시하고자 한다. 이후 본 연구팀은 해당 요구사항에 대한 검증을 위해 상용 클라우드 서비스들에 대한 보안성 분석을 수행하였다. 보안성 분석 수행 결과 본 연구팀에서는 각 클라우드 서비스가 만족하지 못하는 보안요구사항을 식별하였다. 본 연구팀은 제로트러스트가 적용된 클라우드 서비스에 대한 잠재적 위협과 대응 방안을 제안하였으며, 이를 통해 안전한 제로트러스트 기반 원격 근무 환경을 구축하는데 도움이 되고자 한다.

품질 관점에서 웹사이트의 신뢰와 서비스가치, 그리고 보안인식의 조절효과 (Exploring the Moderating Effect of Security Awareness on Trust and Service Value in Website)

  • 박준기;이혜정;김기범
    • 정보보호학회논문지
    • /
    • 제27권5호
    • /
    • pp.1217-1232
    • /
    • 2017
  • 웹사이트는 주소, 연락처 등의 개인정보를 포함하고 있어 보안에 대한 주의가 요구된다. 본 연구는 개인정보를 보유하고 있는 웹사이트에서 사용자의 보안인식이 웹사이트 품질요소와 신뢰, 정보품질과 서비스가치 간의 관계에 어떤 조절효과를 미치는지 알아보는 연구이다. 중고등학교 학생 및 학부모 635명을 대상으로 설문을 실시한 결과, 사용성을 제외한 웹사이트 품질요소는 웹사이트 신뢰에 긍정적인 영향을 주었다. 웹사이트 정보품질은 서비스가치에 긍정적인 영향을 미쳤으며 서비스가치는 신뢰에도 영향을 주는 것으로 나타났다. 웹사이트 보안인식은 정보품질과 서비스가치의 관계에서 조절효과가 있는 것으로 밝혀졌다. 본 연구 결과는 사용자들이 보안수준이 낮은 웹사이트를 지속적으로 사용하지 않는다는 것을 의미한다. 본 연구 결과를 바탕으로 웹사이트 이해관계자들을 위한 이론적, 실무적 시사점을 제시하였다.