• Journal of Korean Society for Quality Management
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• v.28 no.4
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• pp.119-139
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• 2000

In order to examine the determinants of new product success, 217 winning products in Korean market are analyzed with a focus on merchantability. For the purpose of the analysis, dimensions of products are classified into function, aesthetics, economy, safety, usability, reliability, brand image, assurance, distribution channel, advertisement, DFE(desing for the environment). The major dimensions of sinning products were identified for each category of the products. The results this study would be a cue to the future direction of new product development.

• Transactions of the Korean Society of Mechanical Engineers
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• v.18 no.11
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• pp.2944-2953
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• 1994

Active range finders using laser beam have been widely used for the factory automation and quality assurance, but they may be unreliable if the object' slope is steep or its surface is specular. The reliability of an active range finder was analyzed for the variation of the reflected laser beam intensity. First, the properties of the object's reflection were modeled by using the bidirectional reflectance-distribution function(BRDF), and then the variation of the laser beam brightness was formulated for the different configuratioin of the object and sensor. The experimental data of the laser beam reflection were obtained for two materials, mild steel and stainless steel. The parameters of the proposed model were obtained by fitting the data of the mild steel to the model and it was found that the results calculated from the proposed model were in good agreement with the experimental data.

• Journal of the Korea Concrete Institute
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• v.12 no.3
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• pp.67-75
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• 2000

It was well recognized that the damages associated mainly with the aging of civil infrastructures were one of very serious problems for assurance of safety and reliability. Recently carbon fiber sheet(CFS) has been widely used for reinforcement and rehabilitation of damaged concrete beam. However, the fundamental mechanism of load transfer and its load-resistant for carbon fiber sheet reinforced concrete are not fully understood. In this study, three point bending test has been carried out to understand the damage progress and the micro-failure mechanism of CFS reinforced mortars. For this purpose, four different types of specimens are used, that is, mortar, steel bar reinforced mortar, CFS reinforced mortar, and steel bar and CFS reinforced morter. Acoustic Emission(AE) technique was used to evaluate the characteristics of damage progress and the failure mechanism of specimens. in addition, two-dimensional AE source location was also performed to monitor crack initiation and propagation processes for these specimens.

• Proceedings of the Korean Society for Noise and Vibration Engineering Conference
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• 2001.05a
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• pp.166-171
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• 2001

An electric drill is a handy tool used in a machine shop, which consists of motor, gear, bearing, shaft, and case, i.e., a gear driving system. Low level vibration and noise of the electric drill can bring the assurance of the quality and reliability of the machine. The vibration sources of the electric drill should be investigated for the reduction of the vibration and noise of the system. Through the experiments in a laboratory and the various signal processing procedure for the measured vibration and sound signals, the characteristics of the vibration and noise of the electric drill are investigated. And its propagation path is sought using partial coherence technique.

• Proceedings of the CALSEC Conference
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• 2005.03a
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• pp.201-206
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• 2005

Our goal is aimed at positive-analyzing how quality level of mobile banking service is composed of by 22 questions from SERVQUAL of existing PZB. As a result of positive-analysis, 4 different factors-reliability, empathy, tangibilities, assurance- were deduced, different with 5 levels. Responsiveness is absorbed other dimensions. Also, we tried to find out the appropriate method between SERVQUAL method, showing the difference between the consumers' expectations and the assessment of the actual performance, and model of SERVPERF, measuring performance recognized points while dealing with the concept of SERVQUAL to scale the service qualities of mobile banking.

• Journal of Fisheries and Marine Sciences Education
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• v.24 no.2
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• pp.166-179
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• 2012

This study shows how the service quality of port supply industry impacts with customer satisfaction and relationship orientation. Through previous research, service quality of port supply company is considered, at the same time, the key factor of service quality is divided into tangibles, reliability, responsiveness, assurance and empathy. Sample design is based on shipping companies which are registered in Korea Ship owners' Association and Korea Ship managers' Association from Aug. 8 through 26 in 2011. And total of 275 questionnaires are collected from shipping companies in Busan and Kyong nam. Result of this study would be utilized in marketing strategy for port supply industry. In the future research, based on analysis of port supply company's characteristics, the study for port supply industry which are perceived by customers could be conducted.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.23 no.61
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• pp.75-87
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• 2000

This paper proposes a procedure for designing an accelerated test using SMAT(Stress, (failure) Mechanism and Test) model describing the relation among stress, failure mode/mechanism and test method. In SMAT model the stresses to be applied are derived from the environmental factor analysis, the relative importance of those stresses can be estimated using AHP(Analytic Hierarchy Process) and failure mode/mechanism and test method are derived from the fields failure information and FMEA(Failure Mode and Effect Analysis). By applying the procedure we can make a selection of major factors to cause the failure of assembly and design the accelerated test using DOE(Design of Experiments) The procedure is illustrated with an qualification test case study of washing machine shaft assembly in "A" electric appliance company.

• IE interfaces
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• v.3 no.2
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• pp.13-22
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• 1990

The efficient and economical use of an FMS presupposes a good capability : flexibility, reliability, maintainability and built-in quality assurance. One subsystem of an FMS, which often increases capability, is the tooling management. The main problems associated with tooling in an FMS are large variety of tools, many setups, insufficient use of presetted tools, tool condition control, tool shortages, errors in tooling data and maintainence. This paper presents a reseach on the development of a system which manages the tool data for the factory using NC turning machines. The tool information concerning each production stages of the industry is studied in the CIM(Computer Integrated Manufacturing) view point.

• Journal of Korean Society for Quality Management
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• v.29 no.4
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• pp.116-132
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• 2001

The world wide web has been growing rapidly. Due to the development, many companies are using the e-commerce through the web as an another tool for the their deal with customers. The internet is utilized as the new distribution business and channel for the most companies. This innovative changes made many people to purchase products through the web. However, there are a lot of problems during the process of supply chain channels. This research is about the impact of service quality on the customer satisfaction in the business-to-consumer(B2C) e-commerce. It was performed by utilizing the methodology for measuring the degree of service quality which has been adopted in the service quality research area. The quality of service is made up of six dimensions(factors): reliability, responsiveness, assurance, empathy, tangible, and convenience. Therefore, we studied the influence of these six factors upon the customer satisfaction, and the results will be summarized.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.28 no.1
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• pp.14-21
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• 2020

Here I investigate what effects Operational Control Center(OCC)'s service quality may have on airline staff's job engagement. My analysis reveals that airline OCC's service quality has a meaningful effect on airline staff's service satisfaction, and that service satisfaction mediates a meaningful effect on staff's job engagement. It was suggested that improving OCC's service quality leads to higher staff's job engagement. Accordingly, I suggest methods of improving OCC's service quality. I find that the importance of contributing factors on OCC's service quality are as follows, in order of most to least important: professionalism, assurance, empathy, reliability, organizational culture, and responsiveness. The results of this study are relevant not only for airlines but also for government agencies such as the National Emergency Management Agency, the Korea Forest Service, the National Police Agency and the Korea Coast Guard that operate aircraft and must ensure aviation safety.