• Journal of the Korea Academia-Industrial cooperation Society
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• v.14 no.1
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• pp.247-256
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• 2013

This dissertation is based on the evaluation of service by the home help service users and suggested managing strategy through analyzing importance and performance. The subject is a person receiving the service from the three home long term institutions in S city, Gangwon province, and SPSS 12.0 is used to analyze data to conduct analysis of basic statistic, confidence level, and factors. The result came out that home help service's importance showed 4.55 out of 5, performance 4.26 out of 5. The most improvement needed factor was 'providing quick service' and 'offer service at ease'. Also it seemed that the four categories in tangibles and four categories in reliability and assurance, one category in responsiveness and empathy needs to be improved. The three in reliability and assurance and five properties in responsiveness and empathy need to remain its strength. In conclusion, in order to better the home help service first the progress result in focus improvement area needs to be achieved.

• The Journal of the Korea Contents Association
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• v.19 no.9
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• pp.441-451
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• 2019

The purpose of this study is to verify the effect of service quality and social support on users' satisfaction senior citizen hall according to the gender of the senior citizen. The research target is 309 senior citizens living in Uiwang, Gyeonggi Province, and the survey was conducted from March 1 to March 31, 2019. Data analysis was performed using the SPSS 21.0 program. The main results of this study are as follows: First, the living and residential patterns of the elderly women were investigated with a significant influence on the usability of the elderly. Second, in social support, the relationship of friends among elderly women has been statistically significantly verified for their users' satisfaction. Third, the reliability and assurance of the elderly and male in the service quality were identified as a statistically significant level. Therefore, in order to increase the users' satisfaction with the elderly as a welfare leisure facility for the elderly in the local community, it will be necessary to stabilize their living and living patterns, further activate their friendships, and provide them with a focus on reliability and assurance. Through this, the implications were presented for enhancing the users' satisfaction of senior citizens hall.

• Atmosphere
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• v.29 no.1
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• pp.75-86
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• 2019

In this paper, we introduce a novel Climate & Environment Database System (CEDS). The CEDS is developed by the National Institute of Meteorological Sciences (NIMS) to provide easy and efficient user interfaces and storage management of climate model data, so improves work efficiency. In uploading the data/files, the CEDS provides an option to automatically operate the international standard data conversion (CMORization) and the quality assurance (QA) processes for submission of CMIP6 variable data. This option increases the system performance, removes the user mistakes, and increases the level of reliability as it eliminates user operation for the CMORization and QA processes. The uploaded raw files are saved in a NAS storage and the Cassandra database stores the metadata that will be used for efficient data access and storage management. The Metadata is automatically generated when uploading a file, or by the user inputs. With the Metadata, the CEDS supports effective storage management by categorizing data/files. This effective storage management allows easy and fast data access with a higher level of data reliability when requesting with the simple search words by a novice. Moreover, the CEDS supports parallel and distributed computing for increasing overall system performance and balancing the load. This supports the high level of availability as multiple users can use it at the same time with fast system-response. Additionally, it deduplicates redundant data and reduces storage space.

• Korean Journal of Organic Agriculture
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• v.31 no.2
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• pp.135-155
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• 2023

The purpose of this study is to investigate the relationship between the service quality of WPL (Work Place Learning) and the revisit intention through customer satisfaction, targeting users who use the WPL. Data to achieve the purpose of this study were conducted for trainees who had received on-the-job training at 4 selected WPL in Jeollabuk-do. Out of the 210 copies of questionnaires, 170 were picked up, and all of them were used for analysis. As a result of the analysis, First, as a result of analyzing the relationship between service quality and customer satisfaction in WPL, it was discovered that among the service quality components, Responsiveness, Assurance, and Empathy had a substantial influence on customer satisfaction, while Tangibles and Reliability of service quality did not appear to have any significant effect. Second, it was discovered that customer contentment had a considerable influence on revisit intention after evaluating the link between customer satisfaction and revisit intention. It can be shown that the higher the level of client happiness, the greater the likelihood of returning. Third, as a result of analyzing the relationship between service quality and revisit intention of WPL, among service quality factors, Reliability, Responsiveness, and Empathy were found to have a significant effect on revisit intention. As a result of verifying the mediating effect of service quality at WPL on revisit intention through customer satisfaction, responsiveness, assurance, and empathy of service quality were found to be significant in their relationship with revisit intention.

• Progress in Medical Physics
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• v.14 no.3
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• pp.151-160
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• 2003

The application of more complex radiotherapy techniques using multileaf collimation (MLC), such as 3D conformal radiation therapy and intensity-modulated radiation therapy (IMRT), has increased the significance of verifying leaf position and motion. Due to thier reliability and empirical robustness, quality assurance (QA) of MLC. However easy use and the ability to provide digital data of electronic portal imaging devices (EPIDs) have attracted attention to portal films as an alternatives to films for routine qualify assurance, despite concerns about their clinical feasibility, efficacy, and the cost to benefit ratio. In this study, we developed method for daily QA of MLC using electronic portal images (EPIs). EPID availability for routine QA was verified by comparing of the portal films, which were simultaneously obtained when radiation was delivered and known prescription input to MLC controller. Specially designed two-test patterns of dynamic MLC were applied for image acquisition. Quantitative off-line analysis using an edge detection algorithm enhanced the verification procedure as well as on-line qualitative visual assessment. In conclusion, the availability of EPI was enough for daily QA of MLC leaf position with the accuracy of portal films.

• Journal of Distribution Science
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• v.15 no.4
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• pp.41-57
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• 2017

Purpose - With the growth of the duty free shop field and an increase in the executive interest in it, it becomes necessary to examine if PBZ (1988) SERVQUAL could be applied to duty free shop service reflecting on this increased interest and the importance of marketing strategy alternative managing multinational customers. Therefore, the present research focused on the comparison of Korean and Chinese consumers. We examined how service quality would affect relationship quality and customer loyalty. Research design, data, and methodology - Surveys were distributed to 235 Korean and 220 Chinese consumers who have visited a Korean duty free shop. We analyzed frequency analysis, mean difference analysis, and reliability analysis, exploratory factor analysis, confirmatory factor analysis, structural equation model analysis, and multi-group analysis. Results - First, perceived tangibles, responsiveness, empathy, assurance, price benefits, product diversity, and IT convenience of duty free shop service all appeared to be positive effect on customer satisfaction; at the same time, only tangibles, responsiveness, empathy, assurance, and price benefits positively affected customer trust. Secondly, customer satisfaction and trust that are the components of the relationship quality appeared to be positive effect on customer loyalty. Thirdly, customers' satisfaction was found to play a full mediating role effect among all of the service quality factors with customer loyalty; however, customer trust was found to have the mediating effects only with tangibles, empathy, assurance, and price benefits. Fourthly, we found a difference between how service quality influences relationship quality and how service quality influences customer loyalty as a function of different nationality. As a result, it appeared that price benefits and IT convenience affected customer satisfaction more among Koreans than among Chinese. Finally, it appeared that customer satisfaction and trust affected customer loyalty more among Chinese than among Koreans. Conclusions - The results of this study contribute to the theoretical knowledge, but also provide strategic alternatives to enhance differentiation, international competence of enterprises led by duty free shop and service quality improvement and customer loyalty of enterprises are drawn as a foundation for constructing international customer relationship in future global era.

• Journal of the Korean Home Economics Association
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• v.35 no.2
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• pp.33-47
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• 1997

The purpose of the study is to examine the differences between rural and urban in the factors and the level of stress in adolescent, inner control and communication with parents. Also, It is to research the influence of environmental variables, inner control and communication with parents on adolescent's stress in sides of rural and urban. Therefore, I provide needed data in instructing students. For the data set, academic high school students in second grade in a town for rural and Su-Seung gu, Dal-Sugu, chung gu in Dae-gu for urban were chosen. The data were analyzed with the frequency, percentage, factor analysis Mean, S.D, reliability, t-test, regression in use of Spss PC+ Program. The main results are as follow. First, for rural students, stress level is displayed studies, future0affair, life-attitude, companions, self-assurance and home life in order by lower sphere. For urban students, it is displayed future-affair, studies, life-attitude, companions, self-assurance and home life in order by lower shpere. In case of rural "I don't know effective study method" is highly displayed by factors. In case of urban. "I am tired of a competitive life" is highly displayed. The mean of stress level is 3.22 for rural and 3.07 for urban. The differences between rural and urban are showed in self-assurance, studies and companions. Finally when we see the stress generally the stress level is higher in rural high school students than in urban high school students. Second, rural students are lower displayed than urban students in inner control and communication with parents. There is no difference urban students in inner control and communication with parents. There is no difference in communication with a mother. third, influential variables on stress level are inner control, communication with parents, satisfaction with companions and school life as environmental variables in sides of rural and urban. Physical condition is added for rural and sex for urban Finally we get the result that stress level is high in low inner control, poor communication with parents, bad companions and unsatisfied school life for both rural and urban. Bad physical condition for rural and female for urban are added.

• Proceedings of the KIPE Conference
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• 2018.07a
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• pp.177-179
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• 2018

After Fukushima nuclear accident at 2011, nuclear industrial has been focused on operation and maintenance phase, not design and construction phase. Continued good operating performance of nuclear power plants has been the best critical issue to nuclear utilities. Replacement for complete components as well as parts of components is being procured because nuclear utilities must maintain safety and reliability of operating nuclear power plants. However, many suppliers and manufacturers are giving up a nuclear quality assurance program under reduction in new construction of nuclear power plants. It is able to be increased difficulty in procuring spare parts to support operations and maintenance of nuclear power plants. Over 20% of nuclear power plant equipment in some countries is obsolete. Owing to obsolescence of nuclear safety-related items and/or withdrawing a nuclear quality assurance program of suppliers and manufactures, some replacement item and part might be procured to the item not covered by appendix B to USNRC 10 CFR Part 50. Under various methods of the nuclear repair and replacement methodology, utilities are supposed to establish a typical program for a repair and replacement of an electrical equipment and its parts in conjunction with a nuclear quality assurance. Concerning this typical program, this study suggests the repair and replacement methodology of electrical equipments used in nuclear power plants by procurement of a power supply, based on nuclear regulations, codes, standards, guidelines, specific and general technical information, etc..

• Journal of Digital Convergence
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• v.13 no.9
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• pp.137-148
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• 2015

The objectives of this study identify the factors that affect the quality of MTS services, to determine the effects of these service quality factors on customer's satisfaction and customer's loyalty. The results are as follows: First, The Four factors, i.e., tangibles, reliability, responsiveness, and assurance, represent statistically marginal significance in explaining the relationship between MTS service quality factors and customer's satisfaction. Second, The Five factors, i.e., rapidness, tangibles, responsiveness, empathy, and assurance represent statistically marginal significance in explaining the relationship between MTS service quality factors and customer's loyalty. Third, There are some differences in assurance/period of utilization, empathy/period of utilization in using MTS services according to social statistics. This article provides the paradigm of new convergence on IT and finance.

• Fashion & Textile Research Journal
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• v.9 no.1
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• pp.55-64
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• 2007

In this study, relationship model of relationship quality and loyalty for perceived service quality on department store is proposed and empirically tested. Service quality factors were defined as Tangibles, Reliability, Responsiveness, Assurance, and Empathy. Relationship quality were defined as customers' overall satisfaction and customer trust. A LISREL model was used to develop dimensions of service quality and to investigate the structural relationship among perceived service quality, relationship quality(customer satisfaction and trust) and loyalty on department stores. The empirical results were as follows; First, Tangible, Responsiveness, Assurance and Empathy of service quality factors have a positive effect on customers' overall satisfaction. Second, customers' overall satisfaction have a positive effect on customer trust. Third, relationship quality have a positive effect on loyalty of customer; customers' overall satisfaction and customer trust have a positive effect on loyalty of customer. At the end of this paper, discussion, managerial implications, limitations and future research directions were suggested.