• Korean journal of food and cookery science
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• v.25 no.1
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• pp.16-24
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• 2009

This study suggested a theoretical research system on the effects of corporate social responsibility in the foodservice industry upon perceived service quality. Self-administered questionnaires were completed by 509 customers and the data were analysed by frequency, factor analysis, reliability analysis, correlation analysis and multiple regression analysis. The primary results are as follows - Three corporate social responsibility (CSR) factors were obtained - economic responsibility, legal.ethical responsibility and philanthropic responsibility. In addition, five factors were obtained from the factor analysis of perceived service quality - tangibility, reliability, responsiveness, assurance and empathy. Correlation analysis showed a significant correlation between the CSR factors and the customers' perceived service quality factors. Multiple regression analysis, to verify the hypothesis, showed that CSR in the foodservice industry had a significant influence upon customers' perceived service quality; therefore, the research hypothesis was adopted. CSR, which had an effect on tangibility out of the minutely-perceived service quality factors, was indicated in the order of economic responsibility, legal ethical responsibility and philanthropic responsibility. Responsiveness, reliability, and assurance were influenced by legal ethical responsibility, economic responsibility and philanthropic responsibility, respectively, in order. Also, empathy was surveyed to be influenced by legal ethical responsibility, philanthropic responsibility and economic responsibility in order. Consequently, customers' evaluations of perceived service quality may be inferred to have positive effects when the customer recognizes whether the foodservice company performs social responsibility.

• Journal of Digital Contents Society
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• v.18 no.5
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• pp.869-879
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• 2017

This study identifies the effects of HTML5 service quality on the use intention of smart learning and present the policy implications through empirical studies. This study select assurance, reliability, tangibles, responsiveness, empathy as independent variables of HTML5 service quality and also select perceived usefulness, degree of perceived ease of use as parameters and select use intention of smart learning as dependent variables. The control variables such as learning devices, service, learning place, use age, use times are adapted. As a result of analysis by applying the structural equation model, it was estimated that the reliability of HTML5 service quality, tangibles affect negatively on perceived ease of use, but reliability, assurance, tangibles, empathy, responsiveness of HTML5 service affect positive impacts on perceived usefulness, and also certainty, empathy, responsiveness was identified as positive impacts on the perceived ease of use. It was proven that perceived ease of use effect positive on the perceived usefulness and also usefulness or ease to use have positive effects on the usage intention of users.

• Proceedings of the KSR Conference
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• 2007.05a
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• pp.993-999
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• 2007

With the introduction of the RAMS(Reliability, Availability, Maintainability, Safety), the interest of the system assurance has been increased. First of all, fast-growing electronic circuit requires analyzing the failure rates, by dividing the signalling system more specifically. Since 2005, the K.N.R (Korean National Railway) has incorporated ERP(Enterprise Resource Planning) in order to establish the complete status as the top international comprise, therefore while ordering the project, it has established the classification system and then has been applying to ERP system in 2007. Due to the complex of the classification system, the reliability analysis of the signalling system was assessed with the limit of IXL ATP with On-board and wayside equipment. This paper assumed MTBF(Mean Time Between Failure), MTTR((Mean Time Between Repair) of total signalling system, by using the classification of ERP program.

• International Journal of Reliability and Applications
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• v.5 no.1
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• pp.37-46
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• 2004

Coil spring of automobile suspension system is very important to safety and dynamics of passenger car and requires a highly advanced quality control during manufacturing processes. Surface cracks on the coil spring rod produced by mechanical machining and heat treatment may cause a severe accident and large cost to the manufacturer. In order to detect surface cracks of the rod, guided wave technique is applied for a fast total volumetric inspection. Pochhammer equation is studied to investigate the dispersion characteristics of the guided wave in the spring rod and optimal wave modes sensitive to the surface crack are selected experimentally to design the experimental arrangement for the generation of guided wave. Rod samples with different size of artificial axial EDM notch on the surface ranging from 50${\mu}{\textrm}{m}$ to 1 mm are examined by guided wave and inspection results discussed.

• Transactions of the Korean Society of Mechanical Engineers A
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• v.22 no.3
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• pp.644-653
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• 1998

In resistance spot weld, the assurance of weld quality has been a long-standing problem. Since the weld nuggets if resustance spot welding form between the workpieces, visual detection of defects in usually impossible. Welding quality of resistance spot welding can be verified by non destructive and destructive inspections such as X-Ray inspection and testing of weld strength. But these tests, in addition to being time-consuming and costly, can entail risks due to sampling basis. The purpose of this study is the development of the monitoring system based on fuzzy inference, aimed at diagonosis of quality in resistance spot welding. The fuzzy inference system consists of fuzzy input variables, fuzzy membership functions and fuzzy rules. For inferring the welding quality(strength), the experimental data of the spot welding were acquired in various welding conditions with the monitoring system designed. Some fuzzy input variables-maximum, slop and difference values of electrode movement signals-were extracted from the experimental data. It was confirmed that the fuzzy inference values of strength have a .${\pm}$5% error in comparison with actual values for the selected welding conditions(9-10.5KA, 10-14 cycle, 250-300 $kg_f$). This monitoring system can be useful in improving the quality assurance and reliability of the resistance spot welding process.

• Journal of Aerospace System Engineering
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• v.12 no.5
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• pp.76-88
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• 2018

Space agencies such as NASA, ESA, and the US military provide guidelines and standards for PA(product assurance) requirements and plans. In recent years, major satellite manufacturers around the world have been mitigating PA requirements and processes by tailoring. PA tailoring has been implemented to improve the cost and schedule efficiency. PA tailoring can be accomplished based on various factors such as mission, classification of mission risk, complexity, development cost, life cycle, etc. In this study, PA tasks according to the mission risk classification proposed by NASA are investigated, and the tailoring method is suggested for the optimization of the development cost and schedule. In particular, the classification of mission risk for the satellites under development or operation in Korea is performed, and PA characteristics in accordance with mission risk are analyzed.

• Health Policy and Management
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• v.25 no.3
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• pp.229-239
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• 2015

Background: The hospital accreditation program in Korea has been conducted since 2011 in order to improve patient safety and healthcare service quality. This study was conducted to find factors associated with satisfaction as surveyor and reliability of surveyors in hospital accreditation program. Methods: This study was performed targeting 217 responded to the survey among 412 surveyors who had participated in the accreditation survey for acute care hospitals from December 2010 to February 2014. Results: The average number of survey per surveyor is 2.35. We divided surveyors into those who participated in the survey more than 3 times and less than 3 times in order to judge the professionalism of surveyors according to the number of survey participation. Those factors that have an influence on the satisfaction as surveyors include: activity period as surveyor, role in the survey team, experience of survey in other fields, experience as consultant and the useful education and proper composition of survey team (p<0.05). Those factors that have an influence on the reliability for fellow surveyors include: number of beds of hospitals they belong, experience of survey in other fields, useful education, proper composition of survey team and difficulty in leadership interview (p<0.05). Conclusion: It is important to provide useful education and proper composition of survey team to increase the satisfaction as surveyors and the reliability for fellow surveyors.

• Journal of Distribution Science
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• v.11 no.12
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• pp.39-49
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• 2013

Purpose - This study attempts to examine the underlying dimensions of service quality (tangibility, reliability, responsiveness, assurance, and empathy) for low-cost carriers. It subsequently seeks to determine the effect of the relationships of the dimensions of service quality, airline image, and behavioral intentions on airline services to provide adequate basic information and attributes for developing differentiated and competitive service marketing strategies. Research design, data, and methodology - The survey for this study was conducted on patrons with low-cost carrier boarding experiences in districts near universities and central businesses of Seoul and Busan from 5/10/2012 to 16/10/2012. Out of 346 questionnaires, 20 questionnaires with missing data and insincere answers were excluded for this study. Collected data were processed using SPSS 18.0, and the hypothesis was verified by analyzing the structural equation model with Lisrel 8.54. First, the frequency analysis was conducted to identify universal characteristics. Second, the exploratory factor analysis and reliability analysis were conducted to identify the accuracy of the variable measurements of the construct. Third, to assess uni-dimensionality and reliability, confirmatory factor analysis was conducted. Finally, to verify the adequacy of the research model and research hypothesis, the structural model was employed. Results - The results revealed that the factors, "tangibility, reliability, responsiveness, assurance, and empathy" were shown to be the most important dimensions of service quality for the airline image of the low-cost carrier which was consistent with previous studies. Therefore, it is fair to suggest that these verified factors are crucial attributes for the brand image of low-cost carriers. Second, as reliability and responsiveness were shown to be the most important factors for behavioral intentions, it is viable to suggest that these two attributes are crucial for the sales value of low-cost carriers. Further, it was found that the brand image of low-cost carriers was closely related to behavioral intentions. Therefore, in order to ensure the competitiveness and loyalty of patrons, the airline image value is a crucial attribute. Conclusions - The result of this study established that service quality is the most important attribute for marketing to ensure competitiveness, and intensive and differentiated service marketing play a crucial role in creating profits for low-cost carrier companies. First, as tangibility is found to be the most crucial factor in ensuring service quality, quality control and maintenance of medium and small carriers must be provided to ensure reliability, as they are the main attributes of low-cost carriers. Second, in order to promote positive behavioral intentions, it is essential to enhance the value of airline image. Third, in order to ensure competitiveness, it is imperative to carry out intensive and differentiated service marketing. Therefore, to promote the image of low-cost carriers and enhance behavioral intentions, the level of service quality must be secured by developing appropriate service improvement programs.

• Journal of Korean Society for Quality Management
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• v.10 no.2
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• pp.2-9
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• 1982

In principle the methods of increasing the reliability of complex system can be classified into the following four basic methods: (1) using the stand-by redundancy; (2) decreasing the failure rate of the system; (3) decreasing the time of continuous operation; (4) decreasing the mean repair time. Among the above four methods, it is generally known that the method of stand-by redundancy is the most effective general, to increase the reliability of systems. Therefor this paper aims to compare the gain in reliability which is achieved by applying stand-by redundancy with other methods, and to show the characteristics of each method From the comparison of the methods of increasing reliability, the following important facts are found: When the method of stand-by redundancy is used to increase the reliability of complex systems intended for long-term operation, a hight multiplicity of stand-by redundancy is required. Thus an increase of the reliability of complex system by applying stand-by redandancy is realized at the expense of characteristics such as weight, size, cost, increased complexity of operation conditions. And this property restricts its use in systems which are critical with respect to weight, size, cost or operation conditions. The method of stand-by redundancy is the most effective when this method is used to increase the reliability of complex systems intended for short-term operation, and the method of decreasing failure rate is the most effective when it is used to increase the reliability of systems intended for long-term use. The methods of increasing reliability discussed in this paper make it possible to make highly reliable systems. But it is not possible to make a highly reliable system using a single method of increasing reliability, even if it is the most effective one. Therefore it is recommended to use all or a majority of the above four methods by choosing it in accordance with the properties of the system under construction.

• 시스템엔지니어링워크숍
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• s.4
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• pp.90-94
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• 2004

System engineering(SE) management techniques applied for space launch system development are introduced to assess the current status and address the effwctiveness of these techniques. Management plans and guides are prepared for the work breakdown structure , data, comfiguration, interface control, Quality assurance, procurement, reliability, risk and verification/validation . Further improvement is required for the system engineering management plan(SEMP) to merge the international cooperation into current engineering managment system.