• Journal of Korean Society of Archives and Records Management
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• v.12 no.2
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• pp.163-179
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• 2012

The author discusses the nature and scope of archival reference service through the debate to user studies in the 1980s and the 1990s. Until the 1990s, archivists paid little attention to studying their user population. A new approach to archival user service led to the development of various public services of archives and resulted in active interaction with the public. Based on the discussion, the article examines the implication of archival reference service in Korean society.

• Journal of the Korean Society for information Management
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• v.25 no.2
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• pp.115-125
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• 2008

The Purpose of this study was to discover the factors which motivate academic library users to use chat reference service and which demotivate academic library users to use chat reference service. To achieve the study purposes, this study conducted interview with the selected participants (Information Studies graduate students at Florida State University(FSU)) through email in April and May 2007. This study found that 1) convenience, 2) anonymity, and 3) inexpensiveness of the service served as incentives(motivators) for chat reference service consumers to use the service. On the other hand, chat reference service consumers mentioned the following factors as obstacles (demotivators) for using the service: 1) waiting time, 2) accessibility, 3) interface design, and 4) difficulties with expressing themselves in a virtual space.

• Journal of Information Management
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• v.28 no.3
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• pp.21-45
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• 1997

The objective of this study is to build up an electronic reference service system specifically in the field of nuclear. Comparing with a library service system, this on has some advantages in that users can obtain information services through the network without spending much time and labor in visiting the library in person. A questionnaire was inquired for 300 researchers to get useful information for the building of the system. This system was proved to be useful by users.

• Journal of the Korean Society for Library and Information Science
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• v.56 no.1
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• pp.221-252
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• 2022

The study aims to derive major factors from the results of needs analysis to develop the reference service model and guidelines at the national level. The literature review and case study enabled investigation of the considerations to develop the reference service model and guidelines. The Needs Analysis revealed librarians' and users' needs about the reference service. The major factors and implications derived from the analysis suggest the directions of the National-level reference service model and guidelines development process. This study has significance because it presented the implications and the development process of the reference service model and guidelines for domestic libraries, and directly contributed to the development of the reference service model and guidelines for the National Library of Korea.

• Journal of Korean Library and Information Science Society
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• v.50 no.2
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• pp.215-235
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• 2019

Popularly known to be originated in museums and art galleries, curation is widely applied in many other fields ranging from curation commerce to curated databases by today. Libraries also have started to provide different types of curation services such as data curation, digital curation, content curation, book curation, and social curation. However, the relationship between the curation service and the library service is not adequately studied and documented. The objective of this paper is to address that gap by analyzing the relationship between curation service and the library service. Particularly, this paper pays attention to study the relationship between curation service and library reference service. The research methods used by this study were an extensive literature review followed by some carefully selected real-world examples of curation services in libraries and other fields. The authors have analyzed and documented the origin and the meaning of two concepts, the challenges faced by library reference service, and the applicability of curation as a modest form of library reference service in the $21^{st}$-century. Based on the study findings, this paper concludes that curation service is not a new concept for the library but a natural evolution of the library reference service in response to the changing information environment and user expectations in the digital age.

• Journal of the Korean Society for information Management
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• v.34 no.3
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• pp.49-66
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• 2017

The aim of this study was to analyze the research trends on the digital libraries in Korea. To achieve this objective, a total of 578 author-assigned English keywords were collected from the 272 major LIS journal articles published in Korea during last ten years-period, i.e., 2007-2016. The collected data were analyzed using NetMiner V.4 to discover their 'degree centrality' and 'betweenness centrality'. As the results, 'Academic Library', 'Reference Service', 'Public Library', 'E Resource', and 'E Book' showed the most frequently conducted research topics, and 'Academic Library', 'Reference Service', 'Information Behavior', and 'E Resource' were the most influencing research topics. Finally, 'Academic Library', 'Metadata', 'Information Behavior', 'E Resource', and 'Librarian' seemed the most widely intervening research topics in this research.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.14 no.2
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• pp.159-178
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• 2003

Electronic reference service was defined as reference service designed for remote users and identified by a specific link from a library' website. This study examined whether academic libraries deliver web-based electronic reference services to remote users. Particularly, four types of electronic bulletin board services, free bulletin board, FAQ, Q＆A and reference question-response service were measured in terms of 8 types of questions and 12 contents of questions. The result showed that there was few differences among 4 services. Guidelines for effective use of electronic bulletin board services in academic libraries were suggested: standardization of service names, easy access to menu services, definition of each menu, search function for contents and standard web forms.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.2 no.1
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• pp.66-87
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• 1974

It is the prime importance of the information and the reference-librarians to better understand the communication functions of the library since they are the ones to whom the library users come first with their informational needs. Reference librarians often have the problem of providing information to those who may have little experience with, or interest in the library. There is also a problem of finding out what the person really wants, not what he says he wants. Therefore, the interaction between the librarian and the user involves a highly complex activity of communication with each other even before the actual search begins. Reference librarians cannot perform to any degree of success without comprehension of the general patterns and processes of communication in information seeking. Nonverbal as well as verbal transmittal process on the part of both librarians and patrons should not be overlooked. Some of the difficulties and barriers of library communication are brought so that possible cures and improvement may be sought. The basic purpose of the reference interview through which this interpersonal communication takes place is for the reference specialist to enable to link the needs of the patron with potential resource of the library. The writer firmly believes that this importance of the process be taught as well as the materials in reference service regardless of the level of the course offered in library science department.

• Journal of Korean Society of Archives and Records Management
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• v.22 no.3
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• pp.103-124
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• 2022

This study aims to suggest the use-based policies for archival reference service by investigating the actual archival uses and services of the National Archives of Korea (NAK). Considering that there is little information on the overall archival reference service by NAK, an exploratory research method is adopted to understand the current status and issues of the service. In this study, the use of archival records in NAK is investigated from statistical data, and service cases by record type are collected through interviews with archival service professionals of NAK. Then, the success and risk factors of the archival reference service are analyzed in three categories of human resources (reference archivists' competency), tools (finding aids), and records (appropriateness and sufficiency). Based on these analyses, archival reference service policy directions are proposed to strengthen the two different archival roles as "arsenal of rights protection" and "academic information provider."

• Journal of Korean Library and Information Science Society
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• v.36 no.4
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• pp.329-347
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• 2005

Collaborative Digital Reference Service( CDRS) has spread worldwide as a tool of obtaining high-quality information in knowledge information society KISTI formed CDRS collaboration model called Question포인트+ with 4 institutions in Korea. In Question포인트+ which is also linked to the Global Network, the domestic and oversea information specialists answer a variety of questions in response of the requests of users on the web. The implementation of Question포인트+ is significant as the first domestic CDRS collaboration model, and contribute to management, dissemination, and activation of CDRS in Korea.