• Journal of Global Scholars of Marketing Science
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• v.15 no.1
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• pp.61-79
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• 2005

A critical incident technique(CIT) was employed to show the results of empirical findings regarding hotel services. The major purpose of this study was to describe and analyze service failures from the customers' point of view and thus suggest strategic implications for hotel service providers. Four-hundred sixteen service failure anecdotes from hotel customers were classified using Hoffman et al.'s(1995) approach. The CIT data showed the three major categories and eleven sub-categories and revealed that, in general, tangible recovery(e.g., upgrade, free meal, discount) was more effective than intangible one(e.g., explanation, canned apology, manager's apology). Interestingly, however, sincere apology seemed to be a better recovery strategy than other types of tangible recovery. Furthermore, the results showed that severity of service failure had its own impact on customers' perception regarding hotel's service recovery efforts. In particular, irrespective of service recovery, severity of service problem was negatively related to intention to repurchase. Managerial implications and future research agenda was also discussed.

• Journal of Aerospace System Engineering
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• v.3 no.2
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• pp.31-38
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• 2009

COMS On-board FDIR(Failure Detection, Isolation and Recovery) functions are implemented on the on-board software to satisfy the autonomy and failure tolerance requirements. This paper presents concepts of COMS Failure Management with hierarchical layers and addresses the characteristics of the FDIR layer from low level to high level. It is aimed at giving the reader the understanding how the COMS FDIR was designed and how works. It first recalls what are the system level applicable requirements, which are based on the COMS mission requirements. Then it describes the philosophy and structure of the FDIR and subsequently breaks it down into the several FDIR layers. It could be used as an important and useful reference of the information to design and develop an automatic FDIR mechanism in the future.

• Journal of Distribution Science
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• v.3 no.1
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• pp.23-42
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• 2005

The service offer expectation and the desire of customers to a large-sized rate influence store also increase as a result of such environmental change. the counter where research of a book was upgraded from differentiation pursuit by competition between business condition in business condition in the case of the domestic rate influence store which has put the focus on service strengthening The work shrine which cannot reach here the competition predominance in the domestic market it will be hard coming to secure, when environmental change of inside large-sized rate influence store industry is taken into consideration The research which tried to receive customer service failure recovery carried out actual proof analysis in the influence to which fair nature lateness of a customer attains to the re-purchase intention to this store of customer satisfaction and future by service recovery process for an object in the customer who held service failure recovery experience in the domestic large-sized rate influence store.

• Journal of Korea Society of Digital Industry and Information Management
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• v.5 no.4
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• pp.51-59
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• 2009

Many failures are due to incorrectly programmed transactions and data entry errors. System failure causes the loss or corruption of the contents of volatile storage. Although global processing protects data values to detect direct or indirect information effluence, security environments are very important in the recovery management of heterogeneous systems. Although transaction can't control system fault, the restart for the system can cause information effluence by low bandwith. From various faults, it is not easy to maintain the consistency and security of data. This paper proposes recovery management protocols to assure global multilevel secure one-copy quasi-serializability in security environments of heterogeneous systems with replicated data and proves its correctness. The proposed secure protocols guarantee the reliability and security of system when the system fault is happened.

• The KIPS Transactions:PartA
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• v.8A no.4
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• pp.359-366
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• 2001

This paper overviews the design of SANique$^{TM}$ -a shred file system for Linux cluster based on SAN environment. SANique$^{TM}$ has the capability of transferring user data from network-attached SAN disks to client applcations directly without the control of centralized file server system. The paper also presents the characteristics of each SANique$^{TM}$ subsystem: CFM(Cluster File Manager), CVM(Cluster Volume Manager), CLM(Cluster Lock Manager), CBM(Cluster Buffer Manager) and CRM(Cluster Recovery Manager). Under the SANique$^{TM}$ design layout, then, the syndrome of '||'&'||'quot;split-brain'||'&'||'quot; in shared file system environments is described and defined. The work first generalizes and illustrates possible situations in each of which a shared file system environment may split into two or more pieces of separate brain. Finally, the work describes the SANique$^{TM}$ approach to the given "split-brain"problem using SAN disk named "split-brain" and develops the overall recovery procedure of shared file systems.

• Nuclear Engineering and Technology
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• v.54 no.1
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• pp.110-116
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• 2022

Human failure event (HFE) dependency analysis is a part of human reliability analysis (HRA). For efficient HFE dependency analysis, a maximum number of minimal cut sets (MCSs) that have HFE combinations are generated from the fault trees for the probabilistic safety assessment (PSA) of nuclear power plants (NPPs). After collecting potential HFE combinations, dependency levels of subsequent HFEs on the preceding HFEs in each MCS are analyzed and assigned as conditional probabilities. Then, HFE recovery is performed to reflect these conditional probabilities in MCSs by modifying MCSs. Inappropriate HFE dependency analysis and HFE recovery might lead to an inaccurate core damage frequency (CDF). Using the above process, HFE recovery is performed on MCSs that are generated with a non-zero truncation limit, where many MCSs that have HFE combinations are truncated. As a result, the resultant CDF might be underestimated. In this paper, a new method is suggested to incorporate HFE recovery into the MCS generation stage. Compared to the current approach with a separate HFE recovery after MCS generation, this new method can (1) reduce the total time and burden for MCS generation and HFE recovery, (2) prevent the truncation of MCSs that have dependent HFEs, and (3) avoid CDF underestimation. This new method is a simple but very effective means of performing MCS generation and HFE recovery simultaneously and improving CDF accuracy. The effectiveness and strength of the new method are clearly demonstrated and discussed with fault trees and HFE combinations that have joint probabilities.

• Journal of Information Technology Services
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• v.7 no.2
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• pp.181-195
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• 2008

The rapid growth of mobile communication technology has provided the expansion of mobile internet services, particularly mobile realtime transaction takes much weight among mobile fields. There is an increasing demand for various mobile applications to process transactions in a mobile computing fields. Thus, During transmission in wireless networks a base station failure inevitably causes data loss of the base station buffer. It is required to compensate the loss for communication. The existing methods for a base station failure are not adequate because they all suffer from too much overhead and resolve only the link failure. In this paper, we study an efficient recovry systems for a mobile DBMS. We propose SLL (Segment Log List) that enables the mobile host to compensate data loss efficiently in the case of base station failure. In SLL, a base station deliveries an output information of data cells to a mobile host. when a base station fails, the mobile host can retransmit just next data cells. We also prove the efficiency of new method.

• The KIPS Transactions:PartA
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• v.16A no.1
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• pp.17-26
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• 2009

Large-scale wireless sensor network are expected to play an increasingly important role for the data collection in harmful area. However, the physical fragility of sensor node makes reliable routing in harmful area a challenging problem. Since several sensor nodes in harmful area could be damaged all at once, the network should have the availability to recover routing from node failures in large area. Many routing protocols take accounts of failure recovery of single node but it is very hard these protocols to recover routing from large scale failures. In this paper, we propose a routing protocol, which we refer to as LSFA, to recover network fast from failures in large area. LSFA detects the failure by counting the packet loss from parent node and in case of failure detection LSFAdecreases the routing interval to notify the failure to the neighbor nodes. Our experimental results indicate clearly that LSFA could recover large area failures fast with less packets than previous protocols.

• Journal of Chest Surgery
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• v.32 no.5
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• pp.422-427
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• 1999

Background: Tachycardia induced heart failure model would be the model of choice for the dilated cardiomyopathy. This more closely resembles the clinical syndrome and does not require major surgical trauma, myocardial ischemia and pharmacological or toxic depression of cardiac function. When heart failure is progressive, application of new surgical procedures to the faling heart is highly risky. It has been shown that recovery trajectory from heart failure is a new method in decreasing animal mortality. The purpose is to establish the control datas for recovery trajectory in the canine heart failure model. Material and Method: 21 mongrel dogs were studied at 4 stages(baseline, at the heart failure, 4 and 8 weeks after recovery). Heart failure was induced during 4 weeks of continuous rapid pacing using a pacemaker. Eight weeks of trajectory of recovery period was allowed. Indices of left ventricular function and dimension were measured every 2 weeks and the hemodynamics were measured by use of Swan-Ganz catheterization and thermodilution method every 4 weeks. Values were expressed as mean${\pm}$standard deviation. Result: 4(20%) dogs died due to heart failure. Left ventricular end-diastolic volume at the 4 stages were 40.8${\pm}$7.4, 82.1${\pm}$21.1, 59.9${\pm}$7.7 and 46.5${\pm}$6.5ml. Left ventricular end-systolic volume showed the same trend. Ejection fractions were 50.6${\pm}$4.1, 17.5${\pm}$5.8, 36.3${\pm}$7.3, and 41.5${\pm}$2.4%. Blood pressure and heart rate showed no significant changes. Pressures of central vein, right ventricle, pulmonary artery, and pulmonary capillary wedge showed significant increase during the heart failure period, normalizing at the end of recovery period. Stroke volumes were 21.5${\pm}$8.2, 12.3${\pm}$3.5, 17.9${\pm}$4.6, and 15.5${\pm}$3.4ml. Blood norepinephrine level was 133.3${\pm}$60.0pg/dL at the baseline and 479.4${\pm}$327.3pg/dL at the heart failure stage(p=0.008). Conclusion: Development of tachycardia induced heart failure model is of high priority due to ready availability and reasonable amenability to measurements. Recovery trajectory after cessation of tachycardia showed reduction of cardiac dilatation and heart function. Application of new surgical procedures during the recovery period could decrease animal mortality.

• The Transactions of the Korea Information Processing Society
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• v.7 no.9
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• pp.2969-2979
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• 2000

A mobile host has failure causes such as failure of the mobile host, disconnection of the mobile host, and wireless link failure that have not been seen in traditional computing environments. So far there have been few studies on fault tolerance of a mobile host in mobile computing environments. The Lazy scheme, a failure recovery technique of the mobile host, is a cost-effective one. However, this scheme has a defect that the mobile host cannot be recovered from failure of the base station with acheckpoint of the mobile host. In this paper, we propose and evaluate the Redundant Lazy scheme for performance improvement of the Lazy scheme.