• Journal of Communications and Networks
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• 제15권1호
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• pp.15-24
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• 2013

Provisioning of quality of service (QoS) is a key issue in any multi-media system. However, in wireless systems, supporting QoS requirements of different traffic types is a more challenging problem due to the need to simultaneously minimize two performance metrics - the probability of dropping a handover call and the probability of blocking a new call. Since QoS requirements are not as stringent for non-real-time traffic, as opposed to real-time traffic, more calls can be accommodated by releasing some bandwidth from the already admitted non-real-time traffic calls. If the released bandwidth that is used to handle handover calls is larger than the released bandwidth that is used for new calls, then the resulting probability of dropping a handover call is smaller than the probability of blocking a new call. In this paper, we propose an efficient call admission control algorithm that relies on adaptive multi-level bandwidth-allocation scheme for non-realtime calls. The scheme allows reduction of the call dropping probability, along with an increase in the bandwidth utilization. The numerical results show that the proposed scheme is capable of attaining negligible handover call dropping probability without sacrificing bandwidth utilization.

• 한국산학기술학회논문지
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• 제20권2호
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• pp.750-762
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• 2019

기업의 대고객 접점으로써 콜센터의 중요성은 커지고 있다. 하지만, 콜센터는 상담사의 지식 부족과 업무 부적응에 따른 잦은 이직으로 인해 상담사 운영이 어렵고, 이로 인한 고객 서비스 품질 저하의 문제를 안고 있다. 이에 본 연구에서는 상담사에게 업무 지식에 대한 부하를 줄이고 서비스 품질을 향상 시키기 위해 음성 인식 기술과 자연어 처리 및 질의응답을 지원하는 AI 기술과 PBX, CTI 등의 콜센터 정보시스템을 결합하여 실시간으로 상담사에게 고객의 질의 내용에 대한 답변을 제공해주는 "실시간 상담 도우미" 시스템 개발 방안에 대해 N은행 콜센터 사례를 통해 연구하였다. 사례연구 결과, 실시간 통화 분석을 위한 음성인식 시스템의 구성방안과, 질의응답 시스템의 자연어처리 성능 향상을 위한 말뭉치 구축 방안을 확인 할 수 있었으며, 특히 개체명 인식기의 경우 도메인에 맞는 말뭉치 학습 후 정확도가 31% 향상됨을 확인하였다. 또한, 상담 도우미 시스템을 적용한 후 상담 도우미의 답변에 대한 상담사들의 긍정적 피드백 비율이 93.1%로써 충분히 상담사 업무에 도움을 주고 있음을 확인하였다.

• 품질경영학회지
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• 제18권1호
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• pp.21-28
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• 1990

In this paper, the capacity of system which provides the real time response call service to the customer is studied. The quality of call service depends on the response time of the service in the system. Therefore, the focus of this paper is to investigate the capacity of system under the restriction of response time. In this paper, the system is modeled by queueing network. The analytical method is applied to solve this queueing network. The solution of the model has product form solution. To get the reasonable capacities, nonlinear programming problem is formulated and is solved by GINO.

• 대한인간공학회지
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• 제36권3호
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• pp.197-211
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• 2017

Objective: We propose to apply color information to facilitate finding books in the library. Background: Currently, books are classified in the basis of a decimal classification system and a call number in the library. Users find a book using the call number. However, this classification system causes various difficulties. Method: In a process analysis and survey study, we identify what the real problem is and where the problem is occurred. To solve the real problems, we derived a new search method using color information. We conducted a comparative experiment with 48 participants to see whether the new method can show higher performance. Results: The new method using color information showed faster time and higher subjective rating scores than current call number method. Also, the new method showed faster time regardless of the skill level while the call number method showed time differences in terms of the skill level. Conclusion: The effectiveness of the proposed method was verified by experiments. Users will be able to find the desired book without difficulty. This method can improve the quality of service and satisfaction of library use. Application: Our book search method can be applied as a book search tool in a real public library. We hope that the method can provide higher satisfaction to users.

• 한국멀티미디어학회논문지
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• 제13권9호
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• pp.1322-1328
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• 2010

최근 핵심어 검출 시스템은 유비쿼터스 홈네트워크의 UI(User Interface) 기술로써 각광받고 있다. 핵심어 검출 시스템은 TV, 라디오, 떠드는 소리 등과 같은 동적 생활 잡음에 매우 취약하다. 특히, 실제 임베디드 DSP(Digital Signal Processor) 환경에서는 상대적으로 CPU(Central Processing Unit) 연산능력이 떨어지므로, 실시간으로 입력되는 음성을 인식하기가 어려워 인식율은 급격히 하락하게 된다. 본 논문은 임베디드 DSP 환경에서 원활한 연속음성인식을 수행하기 위하여 '나래야', '홈매니저'등과 같은 호출명령어를 선정하고 잡음을 포함한 묵음구간과 호출명령어로 구성된 최소의 인식네트워크를 토큰으로 구성하여 입력된 음성에 대해 실시간 음성인식을 계속적으로 수행한다.

• 한국통신학회논문지
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• 제26권12B호
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• pp.1677-1685
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• 2001

본 논문에서 역방향 DS-CDMA(Direct Sequence-Code Division Multiple Access)에서 요구하는 QoS(Quality of Services)를 보장하기 위한 호 수락 제어를 제안한다 물리적 채널수에 의한 방법과 MODEM (modulator/ demodulator)부분으로부터 수신된 신호의 품질에 기반한 방법이 이미 연구되어졌다. 다른 방법으로, BTS(Base Transceiver Station)에서 수신된 파워 레벨을 사용한 방법과 사용자들의 위치를 통계적으로 분석한 방법으로 그 기준을 정하기도 한다. 이러한 방법들은 시스템의 과부하를 가져올 뿐만 아니라 시간 지연 또는 실제 환경에 적용하는데 큰 어려움이 있다. 이러한 문제를 풀기 위해, 실시간으로 BTS부분의 LNA(Low Noise Amplifier)에서 측정한 값을 기반으로 호 수락 제어를 목적으로 호 절단 추정을 제안한다. 본 논문에서 이러한 방법의 제안은 실시간에서 제공하는 서비스의 품질을 추정하고, 시스템의 부하를 줄이며, 짧은 시간지연을 가질 수 있다. 그러나 BTS에서 호 절단 률을 측정하고 수신 신호의 전력을 측정하기 위해 BTS에서 하드웨어 복잡성이 더해진다.

• 정보처리학회논문지A
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• 제12A권5호
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• pp.427-432
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• 2005

웹 클러스터 시스템에서 사용자들의 접속 요구를 효율적으로 real 서버에 분산시키기 위하여 기존의 부하분산 알고리즘들과 현재 많이 사용중인 WLC(Weighted Least Connection) 알고리즘에 대하여 연구하였다. 이 부하분산 알고리즘들은 서버들의 부정확한 부하상태 파악과 파악 시점에 문제가 있어 서버들 간에 부하 불균형이 발생함으로써 효율성이 저하된다. 본 연구에서는 사용자의 접속 요청 시 broadcasting RPC(Remote Procedure Call)를 이용하여 서버들의 다양한 부하상태를 실시간으로 파악하여 부하를 분산하는 알고리즘을 제안하고, prototype을 구현하여 성능을 실험하였다. 실험 결과, real 서버 간 부하 불균형 현상이 기존 방법에 비하여 크게 향상되었고, 응답시간이 단축되는 효과로 웹 클러스터 시스템의 성능이 향상되었다.

• 제어로봇시스템학회:학술대회논문집
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• 제어로봇시스템학회 2003년도 ICCAS
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• pp.2101-2105
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• 2003

Recently the number of Internet users has very sharply increased, and the number of intrusions has also increased very much. Consequently, security products are being developed and adapted to prevent systems and networks from being hacked and intruded. Even if security products are adapted, however, hackers can still attack a system and get a special authorization because the security products cannot prevent a system and network from every instance of hacking and intrusion. Therefore, the researchers have focused on an active hacking prevention method, and they have tried to develop a traceback system that can find the real location of an attacker. At present, however, because of the characteristics of Internet - diversity, anonymity - the real-time traceback is very difficult. To over-come this problem the Network-based Real-Time Connection Traceback System (NRCTS) was proposed. But there is a security problem that the victim system can be hacked during the traceback. So, in this paper, we propose modified NRCTS with connection redirection technique. We call this traceback system as Connection Redirected Network-based Real-Time Connection Traceback System (CR-NRCTS).

• Journal of Information Processing Systems
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• 제18권1호
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• pp.1-11
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• 2022

Online video telephony systems have been increasingly used in several industrial areas because of coronavirus disease 2019 (COVID-19) spread. The existing session initiation protocol (SIP)-based video call system is being usefully utilized, however, there is a limitation that it is very inconvenient for users to transmit additional information during conversation to the other party in real time. To overcome this problem, an enhanced scheme is presented based on augmented real-time reality (AR). In this scheme, augmented information is automatically searched from the Internet and displayed on the user's device during video telephony. The proposed approach was qualitatively evaluated by comparing it with other conferencing systems. Furthermore, to evaluate the feasibility of the approach, we implemented a simple network application that can generate SIP call requests and answer with AR object pre-fetching. Using this application, the call setup time was measured and compared between the original SIP and pre-fetching schemes. The advantage of this approach is that it can increase the convenience of a user's mobile phone by providing a way to automatically deliver the required text or images to the receiving side.

• 농촌지도와개발
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• 제15권3호
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• pp.461-497
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• 2008

The objective of the study was to evaluate the impact of the Call System of agricultural extension services in Korea. The respondents were satisfied on the speedy solution (74.5%), consultation (88.4%), and accessibility (79.7%) of the call system. However, satisfaction of farmers on in-depth consultation was higher (74.3%) than the satisfaction rated by the public servants of RDA (48.9%). Both groups replied positively (70.4%) on the need for expansion of the call system. The analyses of the results leads to a conclusion that there is a need to increase marketing on the importance of RDA's Call System to customers of agricultural extension and to improve accessibility through expansion of the system in other areas. These could solve the decreasing number of extension professionals and improve the quality and efficiency of extension services. These analyses may be useful as bases for a nationwide Call System that connects the center with other districts and for planning a renovation of information-oriented agricultural extension services. The issue that needs improvement is to abandon the grounds of agricultural technology information provider and respond to the customers' needs efficiently by building an established Call System which can minimize the side effect of the trends of reforming and downsizing the organization. It is needed to develop a unified management Call System of agricultural technology information that could provide real-time information, and database the results simultaneously for use as feedback to the Rural Development Programs. Related laws and policies need to be improved to establish a nationwide information network that maximizes the current network in agricultural regions to spread information, to provide institutional support, and to encourage development of training system and research and development by concerned institutes.