• Title/Summary/Keyword: Readiness Model

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The Structural Impact of Technology Readiness on Call Center Counselors' Intention to Use in the Introduction of Artificial Intelligence Systems: Focusing on AICC(Artificial Intelligence Contact Center) (인공지능 시스템 도입에 있어서 기술 준비도가 콜센터 상담사들의 사용 의도에 미치는 구조적인 영향: AICC(인공지능 컨택 센터)를 중심으로)

  • Seong Sik Baeck;Jun Seop Lee
    • Journal of Information Technology Services
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    • v.22 no.4
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    • pp.1-19
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    • 2023
  • This study is a study on the effect of technical readiness factors on counselors' intention to use when applying AICC. AICC counselors experience improved customer service and emotional stability by receiving various monitor notification window services based on artificial intelligence algorithms such as customer counseling history, prohibited word control system, and customized counseling system. Accordingly, this study tried to verify using factors derived from technology readiness theory and technology acceptance theory among the factors affecting the intention to continue using AICC provided to counselors. To verify the research hypothesis, the causal relationship between variables such as Optimism, Innovativeness, Discomfort, Insecurity, and Technology Acceptance Theory, such as Team Support, Ease of Usage, and Innovation Resistance, was verified. As a result of empirical analysis, first, it was verified that Optimism has a positive (+) effect on Team Support and Ease of Usage, and Discomfort and Insecurity have a negative (-) effect on Ease of Usage and Team Support. Second, it was confirmed that Team Support and Ease of Usage had a positive effect on the Intention to use AICC. Based on the above empirical analysis results, the concepts of Technical Readiness were clearly proved, and in practical terms, AICC helped inquiry, quality evaluation, recording, and management of counseling history, ultimately increased corporate work efficiency.

Developing a Model of Technology Readiness Levels(TRLs) for a Large-Scale National Research and Development Project (대규모 국가 연구개발 자제를 위한 기술준비수준 모델 개발)

  • Hong, Jin-Won;Park, Seung-Wook;Suh, Woo-Jong;Park, Ji-Man
    • Journal of Korea Society of Industrial Information Systems
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    • v.14 no.3
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    • pp.58-75
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    • 2009
  • As practicalization and commercialization of the technologies invented from the national R&D(Research & Development) project has been emerging as an important issue, the need for a tool for R&D project management has been increased. Technology Readiness Levels model(TRL) has currently been used for R&D project management because it provides distinctive definition of the nine levels in the progress of technology development starting from the basic research level to the utilization level. However, it is difficult to adopt the model for a large-scale national R&D project in which multiple research projects are involved simultaneously. In addition, TRL demands evaluation of research projects done by relevant experts and offers no specific measures determining the level of technology development. This study uses Delphi method to develop the measurement system helping to determine technology readiness levels for the technologies invented in a large scale national R&D project. The proposed model includes definition and measurement scles for each level in TRL.

Consumer Acceptance of Cashierless Fashion Stores -Effect of Store Attributes and the Moderating Role of Consumer Technical Readiness- (무인패션점포 수용 - 점포속성의 영향과 소비자 기술준비도의 조절효과 -)

  • Soyun Park;Soo-kyoung Ahn
    • Fashion & Textile Research Journal
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    • v.25 no.1
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    • pp.11-23
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    • 2023
  • With the proliferation of the "Untact" culture (non-face-to-face society), advanced technologies have accelerated the cashierless systems in the retail context. Cashierless fashion stores are expected to grow rapidly in the same way automated convenience stores grew in popularity. Applying the extended technology acceptance theory, this study aims to investigate how the attributes of cashierless fashion store influence consumers' acceptance of it and to examine how consumer's technology readiness moderates the model. Two online surveys-preliminary and secondary-were conducted to collect data from consumers in their 20s and 30s who had experienced cashierless stores over the past year. To analyze a total of 423 responses, this study conducted a confirmatory factor analysis, a multi-group factor analysis, a multi-group structure equation modeling, and a descriptive analysis. The results demonstrate that convenience, trustworthiness, and price had a positive impact on perceived ease of use, while service quality had a negative one. Enjoyment, convenience, trustworthiness, and price positively influenced perceived usefulness. Both perceived ease of use and usefulness increased the intention to use. Furthermore, the multi-group comparison confirmed that the positive dimensions of consumer's technology readiness played a moderating role in the model. This study provides a research foundation for consumer acceptance of technologically advanced stores and offers practical implications to companies planning cashierless fashion stores.

Mission Effectiveness Model for Replenishment Ships (해상보급감정의 임무효과모형)

  • 신현주;하석태
    • Journal of the military operations research society of Korea
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    • v.22 no.1
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    • pp.97-113
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    • 1996
  • Mission effectiveness may be defined as a probability that a system can successfully meet an intended mission demand within a given time when operated under specified conditions. This study deals with the Mission effectiveness of a replenishment ships that is performing several types of missions. The essential attributes and their related factors affecting the replenishment missions are established, and then, a mathematical mission effectiveness model is constructed with a replenishment mission characteristics for a basis. Mission effectiveness for a mission is determined by finding the joint probability measure of the following three attributes : operational readiness of the replenishment ships at the start of a mission ; mission reliability of the replenishment ships ; capability of successfully accomplishing intended objectives given an environmental condition. The model is solved analytically. Operational readiness of the replenishment ships in found by the assumed data. Mission reliability and capability are calculated based on the assumed probability distributions. The model would be a useful tool to evaluate mission effectiveness as it is very a replenishment ships.

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Korea Pathfinder Lunar Orbiter Flight Dynamics Simulation and Rehearsal Results for Its Operational Readiness Checkout

  • Song, Young-Joo;Bae, Jonghee;Hong, SeungBum;Bang, Jun
    • Journal of Astronomy and Space Sciences
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    • v.39 no.4
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    • pp.181-194
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    • 2022
  • Korea Pathfinder Lunar Orbiter (KPLO), also known as Danuri, was successfully launched on 4 Aug. from Cape Canaveral Space Force Station using a Space-X Falcon-9 rocket. Flight dynamics (FD) operational readiness was one of the critical parts to be checked before the flight. To demonstrate FD software's readiness and enhance the operator's contingency response capabilities, KPLO FD specialists planned, organized, and conducted four simulations and two rehearsals before the KPLO launch. For the efficiency and integrity of FD simulation and rehearsal, different sets of blind test data were prepared, including the simulated tracking measurements that incorporated dynamical model errors, maneuver execution errors, and other errors associated with a tracking system. This paper presents the simulation and rehearsal results with lessons learned for the KPLO FD operational readiness checkout. As a result, every functionality of FD operation systems is firmly secured based on the operation procedure with an enhancement of contingency operational response capability. After conducting several simulations and rehearsals, KPLO FD specialists were much more confident in the flight teams' ability to overcome the challenges in a realistic flight and FD software's reliability in flying the KPLO. Moreover, the results of this work will provide numerous insights to the FD experts willing to prepare deep space flight operations.

The Role of Knowledge on ASEAN Economic Community in Enhancing the Performance of Vietnamese Enterprises

  • NGUYEN, Nam Hoang;NGO, Minh Ngoc
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.8
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    • pp.47-56
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    • 2021
  • ASEAN Economic Community (AEC) was established in 2015 from 10 countries to realize the ultimate (adopted in 1997), which aimed to transform ASEAN into a stable, prosperous, and highly competitive region with equitable economic development, reduced poverty, and socioeconomic disparities. The purpose of this paper is to examine the effect of knowledge level on the AEC of Vietnamese small and medium enterprises (SMEs) in the textile and apparel industry towards attitudes, readiness, and performance. This study uses convenience sampling to get questionnaires from 150 SMEs in Hanoi, Vietnam. Then, the paper applies SPSS-AMOS 24 to process data. The empirical results show that AEC's implementation only has a small impact on improving SME performance. However, SMEs have adequate knowledge, attitude, and readiness about AEC. The structural modeling findings indicate that the knowledge factor has an indirect effect on SMEs' performance. This finding is to provide new insight into the roles of attitude and readiness in the case of Vietnam. These factors are needed to mediate the effect of attitudes and readiness in the relationship between knowledge and business performance, a framework strategy of business organizations, and can be used as a conceptual model to improve SMEs' performance.

An Investigation of Behavioral Intention Towards QR Code Payment in Bangkok, Thailand

  • SUEBTIMRAT, Panupong;VONGUAI, Rawin
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.1
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    • pp.939-950
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    • 2021
  • The purpose of this research is to investigate the factors affecting Thai commercial bank users' behavioral intention towards QR code payment system via mobile banking applications. The researchers conducted the study based on quantitative research approach. Non-probability sampling method such as the quota and convenience sampling was applied as sampling technique. A self-administered questionnaire was distributed. The data was collected from 1,800 respondents living in Bangkok, who have had an experience with QR code payment system with the top-three mobile banking applications in Thailand. This study concentrates on confirmatory factor analysis and structural equation modeling as a statistical tool to examine the data, model accuracy, and influence of critical variables. In addition, the researchers applied the first-order and second-order techniques to examine the relationship between constructs. Adoption readiness and perceived risk were second-order constructs. The results reveled that compatibility has an impact on attitude towards QR code payment. Moreover, adoption readiness, compatibility, attitude, and personal innovativeness are statistically significant that impact behavioral intention towards QR code payment. The strongest antecedents of behavioral intention were compatibility, attitude, adoption readiness, and personal innovativeness, respectively. Surprisingly, perceived risk and perceived trust do not statistically have a significant impact on behavioral intention towards QR code payment.

Uncertainty Avoidance, Individualism and the Readiness of Business-to-Consumer E-commerce

  • XU, Jun;CHENG, Chen
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.1
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    • pp.791-801
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    • 2021
  • This study aims to test whether and to what extend national culture affects the readiness of business-to-consumer (B2C) e-commerce across the world. We regress two sets of data at national level: (1) the ratings of two main dimensions of Hofstede's national culture framework, uncertainty avoidance and individualism, and (2) UTCTAD B2C e-commerce index value. A sample of 83 countries was tested in this study. Several control variables at national level are included in our regression model. We find that these two cultural dimensions have an effect on the readiness of B2C e-commerce in various ways. We find that countries with high individualism score have high index value of B2C e-commerce development. We discuss the implications of these findings for B2C e-commerce developing strategies. We then call for designing relative policies with full consideration on national culture to promote the development of B2C e-commerce. In addition, we identify the limitations of the study and propose recommendations for future research. This study is the first one to use UNCTAD data on B2C e-commerce to explore the relationships between two dimensions of Hofstede's national culture and the readiness of B2C e-commerce and adds to the knowledge of literature in this research field.

IMPLEMENTATION OF TRL TOOLS TO KOREAN NATIONAL CONSTRUCTION AND TRANSPORTATION R&D PROJECTS FOR IMPROVING PRACTICAL USE

  • Namgyun Kim;Byungho An;Jaehong Choi;Hyunseok Lee;Sanghyuk Park;Yeasang Kim
    • International conference on construction engineering and project management
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    • 2013.01a
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    • pp.608-615
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    • 2013
  • The major countries including Korea extend the national investment on R&D and implement the business performance diffusion policy as the knowledge based competition age arrives recently. The necessity for risk management and systematic management system for R&D achievement have been appeared to prevent the failure as the R&D scale becomes larger as it was said. For this matter, the organization such as NASA and DoD in USA defines the Technology Readiness Level (TRL) as a quantitative accomplishment management index and utilize the Technology Readiness Assessment (TRA) system as a criterion. Such tool is evaluated as very effective in the R&D project purposed the practicalization. It is expected that the disadvantage of evaluation system which is oriented to the academic accomplishment in its contents of current research and to contribute greatly to the practicalization of outcomes when such technology readiness level concept is applied to Korean national construction and transportation R&D project. Accordingly, this study analyzed the concept of TRL·TRA, the characteristics and current evaluation management system of Korean national construction and transportation R&D project and suggested the construction and transportation R&D project TRL·TRA performance model to accomplish the practicalization purpose.

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A Study on the RAM Object Values (RAM 요소설계 목표값 연구)

  • 이한규;최진희
    • Journal of the Korea Institute of Military Science and Technology
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    • v.3 no.1
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    • pp.218-230
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    • 2000
  • In the weapon system development/operation stage, the goals of RAM activities are to support the cost effective performance optimization in design and operation supports. In the study, the main contents are as follows; 1) To establish the operational concept and circumstance of the subsequent tank, the combat/operation scenario, the operational mode summary and mission profile for subsequent tank development are analyzed. 2) To evaluate the administrative and logistics down time for subsequent tank, the prefigured logistics circumstance and maintenance system are analyzed. 3) To calculate the RAM object values, a mathematical model for the user are developed. 4) To examinate the propriety of the RAM object values, the combat readiness are reviewed. The obtained RAM object values are provided to predict and analyze for the combat readiness, staying power, mission reliability, equipment availability and the logistic support capability.

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