• 산경연구논집
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• 제9권2호
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• pp.27-38
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• 2018

Purpose - This study centers on field surveys aimed at deriving the customer satisfaction factors of customer support centers that are positioned between suppliers and consumers in the supply chain. They consists of manufacturing, sales, distribution, consumption and collection, and that are in charge of core functions for suppliers' customer satisfaction management and consumers' satisfaction with consuming activities. Research design, data, and methodology - The customer satisfaction factors of customer support centers were derived through literature review and expert opinion surveys, and a questionnaire was developed through a process of the refinement of variables using pilot tests and 330 questionnaire sheets were distributed. The questionnaire sheets were collected and opinions in them were analyzed using fuzzy AHP methodology. Results - Three factors, which are turnover intentions, motivation, and job satisfaction, were derived as customer satisfaction factors of customer support centers, and the ranking relationships of these three factors were analyzed. In addition, the ranking relationships among six execution variables of turnover intentions, 10 execution variables of motivation, and 10 execution variables of job satisfaction were analyzed using fuzzy AHP methodology to obtain quite significant results. Based on the results of this study, three implications in the three strategic aspects and an implication in the academic aspects are presented. Conclusions - Motivation and job satisfaction, job satisfaction and turnover intentions, and motivation and turnover intentions are not formed by independent or different factors or environments. They are in the same context with each other (maintaining high correlations) and are in the relationships of virtuous circles in which they complement each other.

• 벤처창업연구
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• 제7권1호
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• pp.1-6
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• 2012

본 연구는 국제 결혼한 남성배우자의 역할수행(일상생활지지, 성생활만족, 부부간 갈등)과 결혼안정성과의 관계 분석을 위해 수행되었다. 현재 결혼 상태를 유지하고 있으면서 국제 결혼한 한국 남성을 대상으로 2010년 12월 15일부터 2011년 3월 12일까지 설문조사를 실시하였다. 총 300부의 설문지를 발송하여 247부가 회수되었고, 그중 불성실하게 기입된 설문지 27부를 제외한 220부를 실제분석에 사용하였다. 본 연구에서 나타난 주요 결과를 요약하여 제시하면 다음과 같다. 첫째, 역할수행 중 일상생활지지가 높은 집단이 낮은 집단보다 결혼안정성이 높았다. 따라서 일상생활지지와 결혼만족도는 관련성이 있다는 것을 알 수 있었다. 둘째, 역할 수행 중 부부간 갈등이 높은 집단이 낮은 집단보다. 결혼안정성이 높았다. 따라서 부부간 갈등과 결혼안정성은 관련성이 있다는 것을 알 수 있었다. 이러한 결과를 통하여 국제결혼 남성배우자의 긍정적 역할 수행은 결혼안정성에 긍정적인 효과가 있었다는 것을 알 수 있다.

• 대한안전경영과학회지
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• 제13권1호
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• pp.69-73
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• 2011

Questionnaire survey has been made for the above study. First, 65 question sheets have been distributed to railway operators and 55 sheets of them have been collected from them. SPSS 12.0 program package has been used to analyze those sheets concerning age, experience, school, background as a frequency analysis and t-test has been made to find out recognition level difference of a cheer response, depending on the operator's experience. T-verification has been made for two groups such as less than 10 years, and 10 years or more experience. Result from correlation analysis showed that there was no difference due to operators' experience.

• 유통과학연구
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• 제16권3호
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• pp.33-47
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• 2018

Purpose - The purpose of this study is to derive the performance improvement factors of courier corporations that operate global franchise systems as business strategies through their brands and to determine. Research design, data, and methodology - In the first study, 129 valid questionnaire sheets were analyzed. In the second study intended to determine whether the four performance improvement factors derived in the first study have positive effects on franchisees' business performance, 781 valid questionnaire sheets secured from six GDFFs were analyzed using AMOS analysis. Results - In the first study, four performance improvement factors were derived. In the second study, hypotheses regarding whether the performance improvement factors: leadership, communication, education and training, and brand, have positive effects on franchisees' business performance were tested, and as a result, one hypothesis was rejected and three hypotheses were adopted. Conclusions - The first and largest contribution of this study is that it derived performance improvement factors from GDFFs. The second contribution is that it determined whether the performance improvement factors that were derived have positive effects on franchisees' business performance with tests. The third contribution is that it created significant implications in terms of other studies, research value, and applications in industry fields.

• 대한가정학회지
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• 제27권4호
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• pp.123-137
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• 1989

The purpose of this study is to examine parental attitudes perceived by juvenile delinquents and to provide the basic material on the problem of juvenile delinquency. For this purpose, this study examines 1) the relation-ship between the juvenile delinquents' social demographic characteristics and the juvenile delinquents' view of parental attitudes 2) the correlation between the juvenile delinquents' social demographic characteristics and the content and the motive of delinquency, 3) the content and the motive of delinquency in accordance with the juvenile delinquents' view of parental attitudes. For the subject of this study, 318 juvenile delinquents who were in the custody of the institution in An-Yang were selected, and questionnaire sheets were used. Of 318 questionnaire sheets, 221 sheets were analyzed by statistical methods, and the data were analyzed by frequency, percentage, average, t-test, x-test, and F-test; 1. There is a significant difference in the juvenile delinquents' view of their fathers in accordance with their fathers' age. Namely, the younger the father is, the more the juvenile delinquent wants his father to be less negative. There is a significant difference in the juvenile delinquents' view of their mothers according to the existence of step-sibling. Juveniles with step-siblings deny their mothers' inconsistent attitude more than the juveniles without a step-sibling. 2. The social demographic characteristics influencing the content of juvenile delinquency are juvenile's age, the degree of education, the father's age, the style of possessing house and the region of a dwelling. The motive of delinquency show a significant difference according to the juvenile's age. 3. According to the results of studying the correlation between the view of parental attitudes and the content and the motive of delinquency, there is a significant difference in the father's protective attitude, and the content of delinquency as well as in the mother's positive denial, her rigid control, her inconsistent attitude and the content of delinquency. The subordinate domains are opposite to the traditional conception that the father is stern and the mother is peronssive. Today our society encourages the parents' equal and democratic attitude toward their children and the juvenile's view of parental attitudes is discordant with the reality. The juvenile delinquents' view of parental attitudes reflects the equalitariansim of the contemporary society but is influenced by the traditional view of the parents.

• 한국임상약학회지
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• 제25권4호
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• pp.231-237
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• 2015

Backgrounds: Patient counseling has been forced since June. 19, 2014. Prior to this, there was no study to try to standardize medication counseling to improve quality. Purpose: This study was to investigate satisfaction level and comprehension level between the pharmacist group and the patient group about standardized medication counseling sheet. Methods: Questionnaires to assess standardized patient counseling sheet were posted at online survey software (Qualtrics) to pharmacists who worked at community pharmacy and patients who had visited community pharmacy before. Results: Three hundred thirty five patients and three hundred nineteen pharmacists were responded to the questionnaire (Response rate: 72.9%). More than half of each group were satisfied with standardized medication counseling sheets 'for the general public', 'for the pregnant women and nursing mothers', 'for the chronic patient', and 'for the aged' and patient group were more satisfied than pharmacist group. Similarly, more than half of each group comprehended with the medication counseling sheets 'for the general public', 'for the pregnant women and nursing mothers', 'for the chronic patient', and 'for the aged'. Patient group tended to expect longer patient counseling time per one drug than pharmacist group. Also, the majority of both groups wanted to provide standardized medication counseling sheets constantly and extend for all drugs. Conclusion: Both groups were satisfied and comprehended standardized medication counseling sheets, and agreed to expand standardized medication counseling sheets to all drugs. So, it is necessary to build the standardized medication counseling of all drugs.

• 한국소음진동공학회논문집
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• 제15권5호
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• pp.558-563
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• 2005

This research aims to derive the general emotion and preference of the 25 sounds by using the questionnaire method to provide the contents for the soundscape design fit to the characteristics of the given situation. The results can be summarized as follows : Nature sounds except dog barking and locust crying showed highest preference, and the traffic sounds, baby crying and footstep of upper floor showed the lowest. Hereby, the sound recognition can be different each other according to quality of tone and situation even they are the same sounds. The most impressive, wanted to be conserved and retrospective sound was the nature sound, and the most wanted to be removed sound was the machinery sound. And the social sound was shown as the most korean and fit to the art theme street.

• 한국소음진동공학회:학술대회논문집
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• 한국소음진동공학회 2004년도 추계학술대회논문집
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• pp.806-809
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• 2004

This research aims to derive the general emotion and preference of the 25 sounds by using the questionnaire method to provide the contents for the soundscape design fit to the characteristics of the given situation. The results can be summarized as follows; Nature sounds except dog barking and locust crying showed highest preference, and the traffic sounds, baby crying and footstep of upper floor showed the lowest. Hereby, the sound recognition can be different each other according to quality of tone and situation even they are the same sounds. The most impressive, wanted to be conserved and retrospective sound was the nature sound, and the most wanted to be removed sound was the machinery sound. And the social sound was shown as the most korean and fit to the art theme street.

• 한국실내디자인학회논문집
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• 제14권5호
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• pp.159-166
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• 2005

This study is focused on Resider's Preference of Residential Space to improve Residence Unit Plan. Three Rental Housing Complexes in Jeju which supplied by Korea National Housing Corporation(KNHC) were selected for more detailed Resider's Preference research, which were constructed within 5years. Questionnaire of Total 360 sheets were distributed for each Rental Housing Complexes and total 299 sheets were returned. The results of research are as the followings. Generally satisfaction of environment and living area of home is not high. And also it seem that many residers want to live in housing of average 25.87 pyeong in housing scale. In view and direction of housing Especially, many residers tend to select housing that view is better than direction. With based on like this results, it is proposed housing plan's develop and political supports reflected Jeju's culture condition, life style, climate and so on.

• 한국콘텐츠학회논문지
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• 제12권4호
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• pp.282-291
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• 2012

본 연구는 요양보호사의 직무만족이 서비스 질에 미치는 영향을 분석하여 요양보호사의 직무만족 향상과 보다 나은 질적 서비스를 제공하기 위한 자료로 활용하는데 그 목적이 있다. 부산시 소재 6개구 소재 16개 기관에서 근무하는 요양보호사에게서 회수된 설문지 250부 중 216부를 SPSS 12.0 을 이용하여 설문문항의 신뢰도 검증, 상관관계 분석, 회귀분석을 실시하였다. 요양보호사 직무만족 요인이 서비스 질에 미치는 영향을 알아보기 위해 회귀분석을 실시한 결과, 요양보호사의 업무자체 만족도가 높을수록, 직업안전성에 대한 만족도가 높을수록 서비스 질에 긍정적인 영향을 미치고, 요양보호사의 업무부담, 직무환경에 관한 만족은 서비스 질에 유의미한 영향을 미치지 않는 것으로 나타났다. 요양보호사의 업무자체만족도 수준과 직업안정 관련 구조 개선을 충족시킬 수 있는 여건들이 조성된다면 보다 양질의 요양보호 서비스 제공을 기대할 수 있다는 것을 보여주는 것이다.