• 품질경영학회지
• /
• 제39권4호
• /
• pp.527-542
• /
• 2011

The importance of service industry in national economy is getting increasing due to current trend of aging society and increasingly desire for better quality of life. However, the level of labor productivity in domestic service industry is lower than Japan and Germany that are typically strong in manufacturing industry. Difficulty of process control and measurement in accordance with variability and intangibility which are features of service industry, is considered as the cause of this poor labor productivity in Korea. This study aims to present managerial implications by calculating sigma levels on branch bank service quality and suggesting the quality dimensions of banks can be checked through a gap comparison between the sigma level on service quality in the whole banks and service quality in each bank. Quality level presented by the KS-SQI is applied to the measurement method that Yoo Han Joo and Song Kwang Seok suggested in 2006. Spss18.0 is used as an analysis tool. As a result of factorial analysis, 7 dimensions of service quality in KS-SQI can be divided into new 3 dimensions of service quality. This study also suggests that width and number of questions in previous questionnaire shall be extended. The whole of the bank service quality level is evaluated 3 sigma. The research help banks to figure out their service quality level through gap comparison objectively.

• 품질경영학회지
• /
• 제34권4호
• /
• pp.65-77
• /
• 2006

This study try to find the service quality factors of internet-based lecture and in-class lecture on the university level. The service quality factors of internet-based lecture are information quality and system quality factors which affect education service value, and customer satisfaction. This affects the service performance. The service quality factors of in-class lecture are tangibility, reliability, responsibility, assurance and empathy factors also affect education service value and customer satisfaction. This leads to service performance. This result will be helpful to enhance the service quality of university level lectures.

• 한국병원경영학회지
• /
• 제22권1호
• /
• pp.10-20
• /
• 2017

Purposes: This study analyzed activities for improvement of quality of care in nursing units to identify group-level success factors of quality improving efforts. Methodology/Approach: Research subjects were 31 general wards of C university hospital, which has 1,200 beds. Data were collected through survey and focus group interview. The mean value of nurses in a ward was converted to unit-level variable value of the ward. The SPSS 24.0 version was used to analyse the data. The units were classified into two groups, high performing and low performing, by the subjective level of quality improvement performance. Findings: The main findings are as follows: 1. The high performing groups participated more in education related to quality improvement and showed more quality improvement cases in progress than that of their counterpart. 2. The high performing group's nurses show more positive perception and attitude on quality improvement activities, and they have positive assessment on the necessity, effect, satisfaction about the quality improvement activities. 3. Middle managers' ability, attitude, motivation, and effective communication across members of the ward played pivotal roles in boosting the quality improvement activities of wards.

• 한국농공학회논문집
• /
• 제47권5호
• /
• pp.75-86
• /
• 2005

Recently since urbanization has brought about a dried stream and a worse water quality, Anyang city discharged the third treated sewage into the upper stream of Anyancheon and Hakuicheon. As the result, Hakuicheon had the water level and velocity enough for a living thing in the water to live in but water quality was worse than it had been. Therefore in case of meeting the water level and velocity of the second grade water-quality which living things in the water can live in, the discharge and water quality to secure in-stream flow must be at least 0.350 $m^3/s$ and $BOD_5\;3.2 mg/{\iota}$ respectively. In Anyancheon the water level was increased a little higher than it had been but the velocity was almost unchanged in comparison with it before. On the other hand the water quality was a little better than it had been. Therefore in case of meeting the water level and velocity of the third grade water-quality that people can do water-friendly activity, the discharge and water quality to secure in-stream flow must be at least 0.688 $m^3/s$ and $BOD_5\;4.8 mg/{\iota}$ respectively. The water-quality prediction on the suggested eight scenarios was simulated in all satisfying the third grade water-quality.

• 대한산업공학회지
• /
• 제41권1호
• /
• pp.115-120
• /
• 2015

Evaluating product quality level is necessary before the manufactured items are delivered to the customer. When the amount of the items to be manufactured is limited and the product is of high price and should be evaluated by destructive testing, the number of samples to be tested should be as small as possible. This paper presents a small-sample inspection method using hyper-geometric distribution and Bayesian approach for finite small-sized population. A method of determining the minimum sample size is presented for given population size, allowable number of defectives, warranteed defective level, and confidence level which is the degree of confidence on the product quality level recognized by both the producer and the customer.

• 품질경영학회지
• /
• 제44권3호
• /
• pp.575-586
• /
• 2016

Purpose: This paper proposes to improve the existing survey model for the quality management level of the defense industry by analyzing current quality management level, and to suggest the best survey model. Methods: The survey model was improved by merging and refining the questionnaires developed in 2014 for the purpose of reducing the answering burden and misunderstanding for questionnaires. In addition, a detailed video manual for filling the questionnaires was developed. Results: An improved survey model is presented and the quality management of the domestic defense industry is analyzed to derive some long-term policies for improving the quality level of defense industry. Conclusion: The proposed survey model will be continuously adopted to investigate the quality management level of the defense industry and target to provide the basic data for establishing the new defense policies.

• 환경영향평가
• /
• 제23권5호
• /
• pp.393-405
• /
• 2014

본 연구에서는 권역별 수질평가 및 비점오염원 배출부하량을 산정하여, 낙동강수계 권역별 비점 오염원 오염도를 평가하고, 우선관리유역 선정 및 향후 관리방향을 설정하였다. 낙동강수계 수질평가를 실시한 결과, 중권역별 BOD농도를 기준으로 Ia등급에 해당하는 중권역이 10개, Ib등급이 6개, II등급이 5개, III등급이 1개 중권역에 해당하는 것으로 나타났다. COD 농도의 경우, Ib등급에 해당하는 중권역이 9개, II등급이 6개, III등급이 6개, IV등급이 1개 중권역에 해당하는 것으로 나타났다. 중권역 내 수질 오염도를 검토하여 오염도 순위를 적용하는 기준으로 하였으며, 그 결과 금호강 중권역, 낙동고령 중권역, 낙동밀양 중권역 및 남강 중권역이 선정되었다. 중권역별 토지계 원단위를 활용하여 비점오염원 배출부하량을 산정한 결과, 가장 많은 비점오염부하량을 배출하는 중권역은 금호강 중권역 으로 17,706.7 kg/day로 나타났다. 낙동강수계 비점오염원에 대한 수질평가 및 부하량 산정 결과 금호강중권역에 대한 비점오염원 관리가 가장 우선시 되어야 함을 알 수 있었다.

• 대한가정학회지
• /
• 제37권6호
• /
• pp.59-76
• /
• 1999

This study was to investigate casual relation of psychological well-being and quality of life of married couples. For the data set 434 married couples living in Pusan, Korea were chosen. The data were analyzed using M, SD, t-test, Pearson's correlation, multiple regression, and path analysis. The findings of this study are as follows; First, marital satisfaction and the level of quality of life are higher for husbands than wives. Whereas psychological distress is higher for wives than husbands. Second, for husbands, husband's level of education, job satisfaction, husband's housework participation, and job stress have significant effect on marital satisfaction. For wives, wife's level of education, husband's housework participation, and husband's job stress have significant effect on marital satisfaction. Third, for husbands, job satisfaction and job stress have significant effect on psychological distress. For wives, husband's job stress have significant effect on psychological distress. Fourth, for husbands, job stress, marital satisfaction and psychological distress have significant direct effect on quality of life. Besides, husband's age, husband's level of education, job satisfaction, job stress, husband's housework participation, and marital satisfaction are indirectly associated with quality of life. For wives, marital satisfaction and psychological distress have significant direct effect on quality of life. Besides, wife's level of education, husband's job stress, husband's housework participation, and marital satisfaction are indirectly associated with quality of life.

• 품질경영학회지
• /
• 제30권1호
• /
• pp.74-96
• /
• 2002

The objectives of this study is to suggest the rectifying sampling inspection plan considering quality cost. Limiting quality level(LQL) plans(also called LTPD plans) and outgoing quality(OQ) plans are considered. The Hald's linear cost model is discussed with and without a beta prior for the distribution of the fraction of nonconforming items in a lot. It is assumed that the sampling inspection is error free. We consider the design of reliability acceptance sampling plan (RASP) for failure rate level qualification at selected confidence level. The lifetime distribution of products is assumed to be exponential. MIL-STD-690C and K C 6032 standards provide this procedures. But these procedures have some questions to apply in the field. The cost of test and confidence level(1-$\beta$ risk) are the problem between supplier and user. So, we suggest that the optimal life test sampling inspection plans using simple linear cost model considering product cost, capability of environment chamber, environmental test cost, and etc. Especially, we consider a reliability of lots that contain some nonconforming items. In this case we assumed that a nonconforming item fail after environmental life test. Finally, we develope the algorithm of the optimal sampling inspection plan based on minimum costs for rectifying inspection and RASP. And computer application programs are developed So, it is shown how the desired sampling plan can be easily found.

• 대한가정학회지
• /
• 제36권4호
• /
• pp.163-178
• /
• 1998

This study is to identify the influence of dual-earner couples' job related variables on marital satisfaction and quality of life. For the data set 228 dual-earner couples living in Pusan, Korea were chosen. The data were analyzed using M, SD, t-test, one-way ANOVA, scheffe test, and path analysis. The findings of this study are as follows; First, the level of marital satisfaction and quality of life are higher for husbands than wives. Second, for husbands, the level of marital satisfaction were differed by husbands' housework participation, husbands' support, and job satisfaction. Whereas for wives, the level of marital satisfaction were differed by husbands' house work participation, husbnand's job stressorors, and wives' employment motivation. Third, for husbands, the level of quality of life were differed by husbands' housework participation, husbands' support, job satisfaction, and husbands' job stressors. Whereas for wives, the level of quality of life were differed by income, husbands' support, job satisfaction, working hours, husbands' job stressorors, and wives' employment motivation. Fourth, for husbands, marital satisfaction, job satisfaction, and working hours have significant direct effect on quality of life. Besides, husbands' job stressors, and husbands' and husbands' housework participation, and job satisfaction are indirectly associated with quality of life.