• 대한지역사회영양학회지
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• 제11권2호
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• pp.261-270
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• 2006

The purpose of this study was to identify the differences of older adults' perceptions of foodservice quality attributes of current offerings in Continuing Care Retirement Communities (CCRCs) in terms of their lifestyles (length of residency, special diet, housing option, travel frequency, dine out frequency), dining frequency, and demographics in the dining room of CCRCs. The survey was administered to residents in three CCRCs. Data was analyzed for 140 surveys using t-test, ANOVA, and factor analysis. This study found female older adults perceived the following attributes were more important than male ones: presentation of food, color and garnish, texture of vegetables, taste and flavor of food, and respectful attitude of serving staff. Older adults who have a special diet perceived the seasoning and bite sized pieces were more important than those who have a general diet. Also, there were significant differences between frequent visitors and occasional visitors in the dining room of CCRCs. By knowing the differences by residents' demographics and residential characteristics, the foodservice manager can establish strategies to increase the dining frequency of residents in the dining rooms of CCRCs.

• International Journal of Quality Innovation
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• 제9권2호
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• pp.11-30
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• 2008

The purpose of this study is to develop BSC model of social enterprise. Performance analysis tool of BSC have been brought over from the business world, designed and created from the perspectives of profit-based businesses. The BSC is a strategic performance measurement and management tool designed for the private sector acting as a communication/information and learning system, to measure 'where we are now' and 'where to aim for next'. It prescribes a plan for translating 'vision' and 'strategy' into concrete action across four perspectives at different stages, depending on the business. These perspectives are 'financial', 'customer', 'internal processes' and 'learning and growth', each of which is connected by cause-and-effect relationships that reflect the firm's strategy. Social aims of social enterprise are to accomplish desired outcomes which are to employ vulnerable people and to provide social services. The measurement factors of financial perspective are stable funding, efficiency of budgeting, stakeholders' financial supports, and trade profit. The measurement factors of customer perspective are government, social service users, employees, local communities, sup plier, social activity company, and partnership with external organizations. The measurement factors of internal process perspective are organizational culture, organizational structure/management, internal/external communication, quality of products and services, information sharing. The measurement factors of learning and growth perspective are training and development, management participation, knowledge sharing, leadership of CEO and manager, and learning culture.

• 품질경영학회지
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• 제41권2호
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• pp.301-322
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• 2013

Purpose: This study aims to determine the needs of customers who use railroads as a mode of transportation and propose customer-oriented improvements in railroad technology by making connections between customer needs and railroad technology. Methods: We primarily used two methods for this study, AHP and QFD. First, AHP was used to evaluate the relative importance among the different components of railroad technology. Second, the QFD was applied to make a link between customer needs and railroad technology. Results: Railroad technology is largely divided into development, maintenance, and support. Empirical results showed the following improvement priorities in development, vehicle, system, line, signal/communication, power, and structure, in maintenance, vehicle, signal/communication, line, process, power, and structure, and in support, safety/precaution, management, environmental energy, operations/logistics, and station. Conclusion: Recognizing limitations in measuring the level of railroad technology when using the existing 'Technology Growth Model,' we used AHP and QFD to explore improvement directions for customer-oriented railroad technology. By offering customer-oriented services based on this study, railroad service providers will be able to acquire competitive advantage in the market.

• 한국식생활문화학회지
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• 제15권3호
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• pp.155-162
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• 2000

The purpose of this study was to analyse serving size, plate waste, and sensory evaluation on menu of university foodservice. This study was conducted in three restaurant of one university for 14 days, 1995. The serving size of food was measured by weighing machine. The plate waste of food was calculated by the aggregative selective plate waste measurement technique. Questionnaires of sensory evaluation were developed and hand-delivered at three restaurants. Rating criteria of sensory evaluation were appearance, taste, temperature, color, flavor, texture and overall quality. The plate waste of side dish were 35.5%, 42.5%, and 39.2% in A, B, and C restaurants. The plate waste of kimchi were 46.8%, 36.3%, and 55.9% in A, B, and C restaurants. So, university foodservice manager should concern quality of side dish and kimchi. The score of fried food in sensory evaluation was low. So, batch cooking was needed. The score of rice in sensory evaluation of C restaurants was very low. Therefore, steam ice cooker in C restaurants should be changed by gas automatic rice cooker.

• 한국병원경영학회지
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• 제18권4호
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• pp.97-112
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• 2013

This study is a proposal of quality scale and measurement for the Mobile Hospital Information System Usability used to the Chungnam National University Hospital in Daejeon Korea. This study is to provide decision- making guideline for hospital managers and to provide feedback for the users' information needs in Mobile Hospital Information System. The target people of the study were medical doctors in Chungnam National University Hospital. The service contexts of usability were request of medical Care, Vital sign check of Patient, Care Agreement of Patient, Blood management, Check of care state, Sign of choice doctors, Query of doctor order and patient measurement result. The Usability factors were the efficiency, effectiveness and satisfaction of quality model ISO9241-11. This study shows that the Mobile HIS is used for the communication and education between doctor and patients. Especially, The Care Agreement of Patient is a part of the most utilized in the Mobile HIS.

• 한국의료질향상학회지
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• 제23권2호
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• pp.81-94
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• 2017

Purpose:The purpose of this study was to evaluate the effects of periurethral cleaning with water or antiseptics in preventing catheter-associated urinary tract infections through systemic review Methods:The randomized clinical trials published between 2000 and 2016 were searched using domestic and international databases, and five randomized studies were selected for this study. The quality of study was assessed by assessment tool from the cochrane's Risk of Bias and meta-analysis was performed using the Cochrane Review Manager software Version 5.3 (RevMan) Results: The two groups of antiinfectants used in this study include povidone-iodine and chlorhexidine, water and chlorhexidine vs water and chlorhexidine. there was no significant difference in urinary tract infection rate between the two groups. Conclusion: Based on the findings, periurethral cleaning with water is safer and cost-efficient than using antiseptics. and it can make reduce a patient's discomfort.

• Water Engineering Research
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• 제3권2호
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• pp.85-92
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• 2002

There has been continuous efforts to manage water resources for the required water quality criterion at river channel in Korea. However, we could obtain the partial improvement only for the point sources such as, waste waters from urban and factory site through the water quality management. Therefore, it is strongly needed that the best management practice throughout the river basin fur water quality management including non-point sources pollutant loads. This problem should be resolved by recognizing the non-point sources pollutant loads from the upstream river basin to the outlet of the basin depends on the landuse and soil type characteristics of the river basin using the computer simulation by a distributed model based on the detailed investigation and application of Geographic Information System (GIS). The purpose of this study is consisted of the three major distributions, which are the investigation of spread non-point sources pollutants throughout the river basin, development of the base maps to represent and interpret the input and outputs of the distributed simulation model, and prediction of non-point sources pollutant loads at the outlet of a up-stream river basin using Agricultural Non-Point Sources Model (AGNPS). For the validation purpose, the Seom-Jin River basin was selected with two flood events in 1998. The results of this application showed that the use of combined a distributed model and an application of GIS was very effective fur the best water resources and quality management practice throughout the river basin

• 한국건설관리학회논문집
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• 제6권1호
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• pp.140-150
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• 2005

최근 공동주택의 마감자재가 고급화, 다양화되면서 품질만족에 대한 고객의 욕구가 과거 그 어느 때 보다도 증대되고 있으며 건설업체 또한 자사의 신인도 및 브랜드 가치의 상승을 위해 정밀시공을 통한 품질확보에 많은 노력을 기울이고 있다. 그러나 국내 공동주택 현장의 품질점검 및 하자관리는 현장관리 인원의 부족, 과다한 문서 발생, 업무 절차의 복잡성 및 관련주체간의 비효율적인 의사소통으로 품질점검에 따른 시설물의 이력관리 및 하자관리가 신속히 이루어지지 못하고 있는 실정이다. 따라서 본 연구의 목적은 이러한 품질점검 및 하자관리의 문제점을 해결하고자 PDA 및 웹을 활용하여 공동주택의 품질점검 및 하자관리에 대한 정보를 실시간으로 수집하고 이를 통해 관련 주체간의 효율적인 업무처리와 세대별 이력관리를 지원할 수 있도록 하는 공동주택 품질점검 및 하자관리 시스템을 구현하는 것이다. 본 연구에서 제시된 품질점검 및 하자 관리 시스템의 활용은 기존의 수작업에 의한 업무 절차를 간소화하고 관련 조직간의 원활한 의사소통과 시설물의 하자 관련 이력 데이터를 구축케 함으로써 품질관리 관련 업무의 질적 향상을 도모하고 궁극적으로는 품질 향상을 통한 건설업체의 고객 만족도 및 신인도 제고에도 크게 기여할 수 있을 것으로 기대된다.

• 정보과학회 논문지
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• 제42권7호
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• pp.878-888
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• 2015

소프트웨어 프로젝트 계획은 각 작업의 공수를 예측하고, 적절한 인력을 할당한 뒤 일정을 산출하는 과정을 포함한다. 프로젝트의 규모가 커질수록 가능한 개발 계획의 경우의 수가 많아지기 때문에 관리자가 합리적인 결정을 내리기 어렵다. 이를 지원하기 위해 프로젝트 계획 생성 기법들이 제안되어왔다. 제안된 대부분의 기법들은 전체 프로젝트 일정의 최소화를 계획 생성의 가장 중요한 목표로 사용한다. 하지만 일정 최소화를 달성하는 계획은 개발되는 소프트웨어의 품질을 고려하지 못하기 때문에 이러한 부분을 함께 반영한 프로젝트 계획 생성이 필요하다. 본 연구에서는 합리적인 프로젝트 계획을 생성하기 위하여 소프트웨어 프로젝트 계획에 따른 소프트웨어 품질 점수를 정의하고 동시에 전체 일정 목표를 고려할 수 있는 프로젝트 계획 생성 기법을 제안한다. 관리자는 본 기법을 사용하여 전체 소프트웨어 개발 프로젝트에 요구되는 기한 안에 해당 소프트웨어의 품질을 최대하는 계획을 생성할 수 있다.

• 한국프랜차이즈경영연구
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• 제12권1호
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• pp.21-34
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• 2021

Purpose: This study examines the structural relationship between perceived quality, relationship quality, and revisit intention in the context of coffee shop. In this model, perceived quality consists of product, service, and experience quality, and relationship quality consists of satisfaction, trust, and commitment, and performance consists of revisit intention. More specially, this study identifies whether perceived quality plays a mediating role in the relationship between perceived quality and relationship quality and the direct/indirect effects of perceive quality on intention to revisit. Research design, data and methodology: The survey was conducted from September 1 to 30, 2019. The data were collected from 320 respondents and analyzed using structural equation modeling (SEM) with AMOS program. Results: The findings are as follows. First, quality perception of coffee specialty stores had a statistically positive effect on relationship quality, indicating supports H1. Therefore, customers can know that they are aware of the quality of coffee specialty stores, including quality of service and experience as well as products, and that they form relationship quality with coffee specialty stores. Second, relationship quality between coffee shops and customers had a significant positive effect on performance. Thus, H2 was supported. The results show that if the coffee shop does not consider relationship quality as important, customer loyalty decreases, the number of customers decreases, and the number of customers who switch to another coffee shop increases, which can lead to a threat to the coffee shop. Third, in the case of hypothesis H3, it was found that there was a partial mediating effect of satisfaction and trust between quality perception and reuse intention of coffee specialty stores, so hypothesis H3 was partially supported. As commitment appears to have no mediating effect, it can be said that customers who use coffee shops are not only difficult to maintain as regular customers of a particular coffee shop, but also have ample room to move to other coffee shops. Conclusions: Although many scholars point out the importance of service quality, few studies were conducted in the context of the Korean food service industry (including coffee shops). From this perspective, this study tested several hypotheses that the quality (product, service, experience) perceived by customers can have a positive effect on relationship quality and performance (re-visit intention), either directly or indirectly. The findings of this study demonstrate that if the manager of a coffee shop understands the characteristics of quality perceived by customers and the role of relationship quality, the effect of quality perceptions on customers can be maximized in order to maintain the relationship with customers.