• Korean Management Science Review
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• v.24 no.1
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• pp.147-160
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• 2007

Six Sigma's concept has long been used as an effective way of restructuring the management process of a firm. In literature regarding Six Sigma, a number of successful cases were reported, where Six Sigma based management activities could enhance firm's strategic performance dramatically for year. However, there exist very few researches investigating the effect of Six Sigma on process innovation and quality improvement. Therefore this study propose a research model testing whether Six Sigma innovation could improve process innovation and quality improvement by industrial classification. We collected 332 valid questionnaires from expert in Six Sigma activities, and applied PLS. Empirical results showed that Six Sigma activities could contribute to process innovation and quality improvement.

• Journal of Korean Society for Quality Management
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• v.45 no.4
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• pp.709-716
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• 2017

Purpose: NCS(National Competency Standards) is a systematic organization of knowledge, skills, and literacy required for performing tasks in industrial settings. This research aims to search for keywords that are important to us and to present key directions of education for the fourth industrial age in the future. Methods: The systematic classification system of NCS was investigated and the classification code structure was analyzed. Among them, the frame and structure analysis of the classification code of quality was analyzed using R-program. Results: This study grasped the quality classification situation of NCS and suggested improvement plan from the operational aspect of the fourth industrial revolution era. Conclusion: In conclusion, this study suggested the idea of education direction of SMEs(Small and Medium-sized Enterprises) in the era of the 4th industrial revolution by understanding NCS which reflects Korean characteristics.

• Journal of the Korea Safety Management & Science
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• v.19 no.4
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• pp.221-230
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• 2017

Recently, service quality must reflect several demands of customers who show rapid and various changes so as to be compared with the past. So, objective and rapid methods for them are necessary more. For them, first of all, service company must calculate their standard of service quality accurately by measuring service quality exactly. To measure service quality accurately, this researcher collected and analyzed data by survey for customers who are customers of logistics services, grasped potential satisfaction standard(P) by 5 point Likert scale and one survey for accurate classification of quality attributes through weighted customer satisfaction coefficient changing quality attributes by developing the study on Kano model and Timko's customer satisfaction coefficient, and suggested Potential Customer Satisfaction Improvement index(PCSI) for examining the improvement of customer satisfaction so as to utilize them as an index of differentiated and concrete measurement of service quality.

• Journal of Korean Society for Quality Management
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• v.44 no.4
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• pp.713-733
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• 2016

Purpose: The primary objective of this case study is to establish a COQ(Cost of Quality) management system for power generation industries. Key topics of this study include collecting COQ elements, their classifications, COQ computation formula, and determining COQ improvement projects. Results: A comprehensive set of COQ elements have been isolated for electric power generation companies. The COQ elements were classified in such a way that they could be managed according to the PAF model as well as the SIPOC diagram. This study showed that a systematic approach could be established for monitoring the COQ elements and using them in the process of improving quality competitiveness. Methods: The PAF(Prevention-Appraisal-Failure) model has been employed in the process of collecting COQ elements for a power generation company. All the cost of quality elements were first examined through an extensive review of articles and books in the field of quality. The cost elements were then refined and augmented by conducting a comparative study with international standards. The COQ elements have been verified by a group of quality managers and classified according to both the PAF model and the SIPOC diagram for better understanding in the entire organization. An improvement strategy has been also proposed by using a typical COQ level of power generation companies. Conclusion: The conventional PAF model was used in establishing a COQ management system for power generation industries. This case study illustrates the procedure about identification, classification and computation of quality costs, including selection of improvement projects. The system can be used not only for observing the current state of cost elements related to quality, but also for planning an improvement strategy using the ratio of cost classification.

• Journal of Korean Society for Quality Management
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• v.51 no.1
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• pp.119-129
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• 2023

Purpose: This study proposes a classification model for implementing condition-based maintenance (CBM) by monitoring the real-time status of a machine using acceleration sensor data collected from a vehicle. Methods: The classification model's performance was improved by applying Fourier transform to convert the acceleration sensor data from the time domain to the frequency domain. Additionally, the Generative Adversarial Network (GAN) algorithm was used to augment images and further enhance the classification model's performance. Results: Experimental results demonstrate that the GAN algorithm can effectively serve as an image augmentation technique to enhance the performance of the classification model. Consequently, the proposed approach yielded a significant improvement in the classification model's accuracy. Conclusion: While this study focused on the effectiveness of the GAN algorithm as an image augmentation method, further research is necessary to compare its performance with other image augmentation techniques. Additionally, it is essential to consider the potential for performance degradation due to class imbalance and conduct follow-up studies to address this issue.

• Proceedings of the Korean Society of Surveying, Geodesy, Photogrammetry, and Cartography Conference
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• 2006.04a
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• pp.65-70
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• 2006

For grouping the direction of improvement in the survey industry of Korea Standard Industry Classification, watching for internal survey industry, It has a purpose to present the direction of improvement. On the based of UN International Standard industrial classification, survey industry classification of KSIC has not been focused at the special quality of survey industry which is growing fast. Standard Industry Classification of foreign survey has rapidly adapting to survey industry development as detailed and specialized on purpose. thus, Korea's survey KSIC is in urgency to specialize and detail at the field of survey industry as well.

• Korean Business Review
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• v.22 no.2
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• pp.87-109
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• 2009

Through literature review, this paper studies the development stages of Quality Circles and 6 sigma which are representative of domestic quality improvement activities. Thus, using the judgement guideline of Van der Wiele's classification for fad, fashion, and fit, the development stages for existing researches of Quality Circles and 6 sigma are qualitatively classified by research themes. In addition to, academic and business perspective are examined to grasp a current position of domestic quality improvement activities. As a result of the findings of current development stages of quality improvement activities, domestic Quality Circles which are not going to move on a fit stage are currently classified as the stage between fashion and fit, and 6 sigma activities are currently classified as the stage of fashion.

• Journal of Distribution Research
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• v.1 no.2
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• pp.199-220
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• 1996

Our courtry's distribrtion business is on the luring point by opening the market to foreign countries from this year. It can be said that industrial goods are intermediated goods for the production of other goods or service So it requires quality and specialty than any other things. But the lack of understanding, small scale and classification by non-productive industry by government bring about difficulty to the distribution itself and other fields. Industrial goods have a long distribution channel. This distribution stracture can be reduce the channel by establishment of distribution complex. Establishment of distribution complex will strengthen the role of quality management and go far toward quality improvement. This study examine the distribution status of industrial goods, problems and study the extablishment of complex and expected affect.

• The Journal of Industrial Distribution & Business
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• v.10 no.7
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• pp.71-82
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• 2019

Purpose - This study aims to identify the priorities of medical service quality improvement by customer satisfaction characteristics and potential customer satisfaction improvement (PCSI) index based on the dualistic quality classification of Kano Model (1984) for Comprehensive Health Screeening Center in General Hospitals and Centers only for Comprehensive Health Screening and suggest a direction for future improvement. Research design, data, and methodology - Through advanced research on health screening medical service quality, this study set four service quality factors, including tangible, human, process and supportive factors, and 39 measurement items. Based on these items, the study used 117 questions, which consist of dualistic quality factors, customer satisfaction coefficients, positive and negative questions for PCSI index and questions for current satisfaction. 300 effective samples were collected for adults in their 20s who experienced health screening service in Seoul, Gyeonggi-do and Incheon within the past two years. Collected data were input in the quality evaluation duality table to categorize quality factors and calculate customer satisfaction coefficients by Timko(1993). The study also analyzed PCSI index in comparison with current satisfaction and identified priorities in quality improvement. Results - It was found that the most urgent factors to improve the quality in both groups were adequate waiting hours and emergency response for complications, which are process factors classified as unitary quality. It is urgently needed to improve the quality as the PCSI index was high in supportive factors (complaint response team) as attractive quality in Comprehensive Health Screening Center in General Hospitals and in process factors (prevention of infection) as unitary quality in Centers only for Comprehensive Health Screening. As the PCSI index was low in space use as a tangible factor, it was found that the current level can be maintained instead of improvement. Conclusions - To improve the health screening medical service quality, it is required to focus on process factors (adequate waiting hours, emergency response for complications, prevention of infection) and supportive factors (complaint response team) among service qualities perceived by users. It is proposed to ensure continuous efforts to manage and reinforce priorities as a direction for future improvement in health screening service.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.37 no.3
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• pp.75-81
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• 2014

To establish a new creative economy, the worldwide efforts have been made to wriggle out the old economic paradigm after the financial crisis of 2008. When it comes to the limitation of the viability. the start up companies have a high risk of failure. Therefore business incubator (BI) should carry out the role to improve their viability. As for the maximization of the effect on the business incubating services as move in companies, it is important for BI to increase the level of business incubating services by the systemic and scientific measurement. This study showed that the quality of the BI center services was measured by Kano analysis and the previous research as follows. First, BI quality attribute by Timko's customer satisfaction came out into the attractive qualities on the 14 items that amount to the 70% of 20 business incubating services items. It is desirable to perform the strategy for the satisfaction. Secondly, basic business incubating services were interpreted as the one-dimensional quality like incubating spaces, parking facilities, security facilities, industry technology development funds, and incubating managers. Finally, training and educational service was recognized as indifferent quality. Futhermore, the improvement and the limitation of this study as well as the interpretation of analysis results are also provided.