• 시스템엔지니어링워크숍
• /
• 통권7호
• /
• pp.19-25
• /
• 2006

• 경영과정보연구
• /
• 제32권1호
• /
• pp.273-287
• /
• 2013

커피전문점 시장 규모가 증가하고 커피에 대한 소비자의 수요가 나날이 확대되어 가고 있다. 본 논문은 사례 연구를 통해 커피전문점의 제품 및 서비스 품질개선 방안을 제시하고자 한다. 커피전문점 서비스에 대한 고객 요구사항을 파악하기 위하여 SERVQUAL을 채택하여 문제에 맞게 수정하였다. 고객의 요구사항을 제품 및 서비스 설계특성에 효과적으로 반영하고자 하는 노력으로 품질기능전개 기법을 도입하였다. 본 논문은 사례 연구를 통해 3개 커피전문점에 대한 시장 경쟁력을 먼저 파악하고, 품질기능전개를 이용하여 제품 및 서비스 설계특성의 품질개선 방안을 도출해내고자 한다.

• 품질경영학회지
• /
• 제44권2호
• /
• pp.451-466
• /
• 2016

Purpose: This study was to identify customers' demands in railway services system and then to seek the way to satisfy the customer expectations. Methods: We suggest a Quality Function Deployment(QFD)-based approach comprised of three stages. In first stage, SERVPERF survey was carried out to assess current positions of customer expectations in the market. Then, factor analysis was incorporated into SERVPERF to classify customer expectations for the house of quality. In the second stage, the analytic network process was used to prioritize the importance of the customer attributes. Finally, QFD was performed utilizing customer attributes and their weights. Results: The QFD identified the most important customer expectations as: accident prevention, swift reaction to accident, on-time arrivals and departures of the train. It also shows that driving capability, equipment for safety, and training for disaster are the most critical technical requirements. Conclusion: The results are useful for identifying the customers' demands in railway services systems, and they can contribute to the service quality and customer satisfaction.

• 산업경영시스템학회지
• /
• 제29권1호
• /
• pp.125-134
• /
• 2006

QFD(Quality Function Deployment) is a system for translating specific customer needs into detailed product requirements which are deployed throughout design, production, marketing and support operations. QFD is a team tool. However, most of commercial QFD softwares are standalone and therefore offer limited support for teamwork. In this paper, we developed a web-based QFD software to overcome many of the limitations that standalone systems suffer from. That is, this software was developed for synchronizing collaboration between team members distributed not only geographically but also over time. This software was developed by using Visual studio.NET and Microsoft COM+(CBD) technique and can be implemented on the web browser.

• 한국건축시공학회:학술대회논문집
• /
• 한국건축시공학회 2021년도 봄 학술논문 발표대회
• /
• pp.255-256
• /
• 2021

The performance measurement of construction projects has traditionally been evaluated as a prerequisite for successful project completion. Considering this importance, the UK and the US are operating quantitative performance measurement systems for construction projects. However, in the case of Korea, there is a limit to the use of existing methods due to the limitation of data collection. Recently, in consideration of the domestic situation, research is being conducted to measure the quantitative performance of a project by using big data including progress and project attribute information. Therefore, this study aims to present the design direction of a performance monitoring system using Quality Function Deployment.

• International Journal of Quality Innovation
• /
• 제8권3호
• /
• pp.71-80
• /
• 2007

Apart from the customer demands themselves, the weightings of the customer demands are one of the main input data of a QFD (Quality Function Deployment) and furthermore of the actual construction process of products. Up to now, most interviews with stakeholders have been carried out with questionnaires and then absolute weightings have been used. Now it has been analysed if the use of other interview and evaluation techniques, e.g. relative weightings and Analytic Hierarchy Process (AHP), can improve the precision of the demands and wishes of the stakeholders. Now the task was to analyse if the use of relative weightings as input of a QFD is possible at all, how they have to be adapted and if an increase in precision compared to the use of absolute weightings is reached. When using AHP during the product development it has become clear that only up to seven demands can be rated at the same time by customers. That means that a kind of hierarchy has to be developed to correctly transfer the demands and their weightings into the QFD.

• 한국도서관정보학회지
• /
• 제45권1호
• /
• pp.319-338
• /
• 2014

본 연구의 목적은 도서관의 서비스 품질을 평가하고 향상시키기 위해 이용자 요구에 기반을 둔 QFD 모델을 적용하고자 하였다. 이를 위해 D대학도서관의 서비스가 사례로 사용되었다. QFD는 고객의 요구 사항이 제품이나 서비스 개발의 각 단계에 반영될 수 있도록 하는 강력한 품질 경영 도구이다. 도서관 서비스 분야에 QFD 기법을 적용하기 위해, 먼저 이용자로부터 요구 사항을 도출하고 이용자의 만족도, 중요도, AHP 분석을 위해 포커스그룹인터뷰를 실시하였다. 다음으로 도서관 실무자와 전문가 그룹 인터뷰를 통해 기술 특성을 도출하고 품질표 및 상관관계를 정의하였다. 최종적으로 CUPID 프로그램을 사용하여 각 단계에서 수집되고 해석된 데이터를 입력함으로써 D 대학도서관 서비스의 품질향상을 위한 품질의 집을 완성하였다. 본 연구는 도서관 서비스 품질 향상을 위한 도구로서 QFD 적용과 그 방법에 보다 초점을 맞추고 있다.

• 대한안전경영과학회지
• /
• 제2권4호
• /
• pp.153-164
• /
• 2000

QFD (Quality Function Deployment) was defined by the American Supplier Institute in 1987 as a system for translating consumer requirements into appropriate company requirements at every stage, from research, through product design and development, to manufacture, distribution, installation, and marketing, sales and services. Although QFD has complex and tedious procedure to complete, it has now been in use in the world for at least 15 years because QFD enables us to catch a lot of fruitful information on the given system. The objective of this paper is to provide and analyze the trend on the choice of subject courses of university students using QFD. The data are collected by questionnaires. The samples for this study are randomly chosen from the universities in Seoul, Kangnung, and Samchok during 3 months (2000. 3∼2000.5). The results of this study will play an important role not only for service of students but also for opening of courses.

• 산업공학
• /
• 제17권3호
• /
• pp.261-268
• /
• 2004

The primary goal of the requirement analysis phase during information system development is to identify and document what is really needed, in a form that clearly communicates to the user and to development team members. Presented in this paper is a QFD(Quality Function Deployment)-based requirement analysis method and procedure for developing a large-scale enterprise information system. For the purpose of elicitation of software functional requirements, this paper adopts the method of HOQ(House Of Quality) and proposes a simplified HOQ which is more suitable for the software requirement analysis. As a result of this paper, it suggests desired functionalities for an integrated design &manufacturing information system.

• 대한안전경영과학회지
• /
• 제19권4호
• /
• pp.209-219
• /
• 2017

Logistics companies want to be competitive companies in fierce logistics market and are worrying about securing of differentiated competitiveness for it. The standards judging if logistics industry maintains the competitiveness are based on the satisfaction of users due to the well-established service system that can response not only economic feasibility of logistics costs such as transportation costs, storage costs, unloading charges, information costs, etc. but also diversity and upgradability of logistics needs. Therefore, this study focuses on seeking of service quality improvements with VBSD(Value Based Service Design) model focusing on customer value factors based on Kano model and QFD based service design approach from angles of customer value improvement and service costs reduction.