• 산업경영시스템학회지
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• 제27권4호
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• pp.94-104
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• 2004

This paper proposed a new method to evaluate service quality attribute of perceived service quality in public sectors, using triangle fuzzy numbers and hamming distance. Our method measured the ratio of the expected and perceived service for the customers' perceived service quality. By using fuzzy numbers, This method not only overcomes linguistic variable problems but also provides more objective and direct information for service quality attributes. The discrepancy rate between expected service and perceived service that is perceived service quality is evaluated by hamming distance. To evaluate the discrepancy rate from hamming distance, we induced general solutions to compute the intersection area between two triangle fuzzy numbers and the weak or strong attributes in public sectors are clarified.

• 한국의류학회지
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• 제35권5호
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• pp.501-512
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• 2011

This study examines the possible differences in satisfaction level according to the attributes classified as product, price, and service among women apparel consumers with the experience of buying global and domestic SPA brands. Data were collected through a survey of 270 women consumers aged 20s and with SPSS 15.0. The results are as follows: The exploration of the difference in product, price, and service attributes between the global and domestic SPA brands revealed that for product attributes, domestic brands scored higher in management quality, while global brands scored higher in design. In addition, for price attributes, domestic brands scored higher in promotion, while global brands scored higher in price value. When it comes to service attributes, only in regards to store policy was there a significant difference, with the score of global brands higher than domestic brands. The analysis of the difference in shopping orientation on domestic SPA brands showed significant difference only in customer convenience for the category of service attributes, while on global SPA brands, there were significant differences of the design for product attributes, promotion for price attributes, and customer convenience for service attributes.

• 한국정보과학회논문지:소프트웨어및응용
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• 제26권12호
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• pp.1455-1467
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• 1999

소프트웨어 품질을 정의하기 위한 여러 가지 소프트웨어 품질 모형(SQM : Software Quality Model)이 개발되어 왔다. 이 모형들은 두 가지 목적을 가진다. 한 가지는 소프트웨어 품질 측정이고, 또 다른 목적은 개발 프로세스에서의 소프트웨어 품질 제어이다. 국제 표준인 ISO/IEC 9126은 소프트웨어 측정을 위한 소프트웨어 품질 모형을 제시하였다. ISO/IEC 9126의 품질 모형은 사용 관점에서 소프트웨어 품질을 정의한 모형이다. 이 모형은 개발 프로세스에서의 품질 제어를 하는 측면에서는 불완전한 모형이다. 소프트웨어의 품질이 프로세스 내에서 어떻게 만들어지는지 볼 수 없는 모형이기 때문이다. 따라서, 개발 관점에서의 소프트웨어 품질 모형이 필요하다.본 논문에서는 사용 관점인 ISO/IEC 9126 품질 모형을 기반으로 하여 개발 관점에서의 소프트웨어 품질 모형을 제안한다. 이 모형은 ISO/IEC 9126과 같이 하위 품질 요소가 중복되지 않는 계층적 품질 모형이면서, 개발 프로세스 내에서 제어 가능한 제품 특성에 기반을 둔 개발 관점의 소프트웨어 품질 모형이다. 본 논문에서는 소프트웨어 품질 모형 구축 시, 품질 속성간의 선후조건관계를 설정하여 품질 속성간 중복되었던 제품 특성을 한 품질 속성 내 귀속시킨다. 품질 속성 별 제품 특성을 기반으로, 프로세스 내에서 제품 특성을 측정하는 메트릭스를 제안한다. 본 논문에서 제안한 품질 모형과 ISO/IEC 9126을 비롯한 기존 품질 모형과 비교 분석한다.Abstract Several SQMs(Software Quality Models) have been developed to define a software quality. These models have two goals. One is to measure a software quality, the other is to control a software quality. The SQM of ISO/IEC 9126 is defined from the user's viewpoint. This model is an incomplete model in controlling a software quality in the development process. Since this model cannot show how to build a high quality software, the SQM of the developer's view is needed.We suggest the SQM of the developer's view. This model is a completely hierarchical model and is based on product properties. For this model, we define implicative relations among quality attributes for 1:m relations of quality attributes and product properties. So, we solve the problem of a quality attribute overlapping with other quality attributes. We suggest metrics based on our SQMs. Further, we evaluate our SQM by comparing our SQM with other SQMs.

• 한국축산식품학회지
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• 제41권2호
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• pp.224-236
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• 2021

The objective of this study was to investigate the effects of quality grade (QG) on the physicochemical composition and eating quality attributes of pork belly and shoulder butt. Seventy-two growing-finishing crossbred pigs were slaughtered and their carcasses were graded according to the Korean pork carcass grading system. Based on the grading criteria, the carcasses were classified into: QG 1+ (n=23), QG 1 (n=23) and QG 2 (n=26) groups. At 24 h postmortem, belly and shoulder butt cuts were collected from the QG groups and used for analysis of meat quality, flavor compounds and eating quality attributes. Results showed that the variation in fat content among QG was approximately 2% in the both cut types. The QG showed no effects on all the quality traits: cooking loss, pH and color of the belly or shoulder butt (p>0.05). Thirty-five flavor compounds comprising mainly fatty acids oxidation/degradation-derived products (e.g., aldehydes) and only few Maillard reaction-derived products (e.g., sulfur-and nitrogen-containing compounds) were identified. However, the QG showed a minor effect on the flavor profiles in both the belly and shoulder butt. Regarding the sensory quality, no effects of the QG were found on all the eating quality attributes (color, flavor, juiciness, tenderness and acceptability) for both the belly and shoulder butt cuts (p>0.05). Thus, it may be concluded that the current pork carcass grading standards do not reflect the real quality and value of the belly and shoulder butt cuts.

• 한국조리학회지
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• 제21권6호
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• pp.38-48
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• 2015

본 연구에서는 디저트 카페 이용고객의 선택속성에 따라서 관계의 질과 행동의도에 미치는 영향요인들과 그 요인을 이용한 앞으로의 활용방안을 제시하고자 한다. 총 260부의 설문지를 배포하여 불성실하게 응답한 10부의 설문지를 제외한 나머지 250부의 유효한 설문지를 실증연구에 사용되었다. 조사 연구의 목적을 달성하기 위하여 통계프로그램 SPSS 18.0을 활용하여 빈도분석, 요인분석 및 신뢰도분석, 상관관계분석, 회귀분석을 실시하였다. 분석결과를 보면 선택속성에 대한 측정항목의 탐색적 요인분석 결과, 3개 요인으로 KMO 값은 0.757, 총분산비율 67,885%, 관계의 질에 대한 요인분석은 총분산비율76.070%, KMO 값은 0.715로 나타났다. 행동의도에 대한 요인분석은 총분산설명력 66,254%, KMO 값은 0.771으로 나타났다. 변수들 간의 상관관계가 다른 변수에 의해 설명되는 정도가 좋게 분석되었고, 유의확률이 0,000으로 나타나 전반적으로 변수들 간의 상관관계는 유의적이다. 따라서 선택속성에 따른 관계의 질이 행동의도에 미치는 영향에 관한 가설은 부분채택되었다.

• Asian-Australasian Journal of Animal Sciences
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• 제31권3호
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• pp.421-428
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• 2018

Objective: The aim of this study was to compare carcass traits, meat quality and sensory attributes in two different genotypes of geese according to age and sex. Methods: The experiment was carried out on 160 birds of two genotypes of geese: the Czech Goose (CG) breed and a Eskildsen Schwer (ES) hybrid. One-d-old goslings were divided into four groups according to genotype and sex. Two dates for slaughtering (at 8 and 16 wk of age of goslings) were undertaken. Results: The slaughter weight, cold carcass weight and dressing percentage were affected by all the studied factors, and significant interactions between age, genotype and sex were detected in the slaughter weight (p<0.001) and cold carcass weight (p = 0.004). The pH was not affected by any of studied factors, whereas in terms of meat colour parameters there were observed significant effects of age on $L^*$ and $b^*$ value and a significant effect of sex on $a^*$ value. The meat fat content was higher (p = 0.002) in ES. Higher score for overall acceptance of goose meat was recorded for ES at both ages compared to CG. Conclusion: ES had higher dressing percentage and better sensory attributes, whereas CG exceled in the favourable nutritional value of the meat.

• 정보과학회 논문지
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• 제44권2호
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• pp.148-162
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• 2017

아키텍처는 시스템의 품질 속성과 요구사항 그리고 비즈니스 목적 달성을 위해 이루어지는 중요한 설계 결정들의 집합으로 현재 소프트웨어 공학 프로세스에서 필수적으로 다루어지는 과정 중 하나이다. 최근 소프트웨어가 사용되는 컨텍스트와 개발 환경이 크게 변화하면서 복잡한 요구사항을 다루고 시스템의 품질 속성을 달성하는 것이 더욱 중요해지고 있다. 하지만 아키텍처 설계가 많은 부분에 있어 아키텍트의 직관에 의존하고 있으며 재사용 가능한 아키텍처 패턴을 설계에 적용할 때 패턴 스키마가 통일되지 않고 사용자 관점에서 표현되어지지 않아 비교 분석에 어려움을 겪고 있다. 본 논문은 아키텍처 패턴을 사용자 관점에서 재해석하여 품질 속성 요구사항과의 간격을 줄여주는 새로운 스키마를 제안한다. 또한 스키마로 재구성한 패턴 모델을 이용해 아키텍처 설계의 가장 중요한 요인인 품질속성이 설계 결정에 어떤 영향을 주는지 트레이드 오프를 고려한 패턴 추천 방법을 제안 한다.

• 복식문화연구
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• 제11권1호
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• pp.47-65
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• 2003

The purpose of this study was to examine the characteristics of consumer evaluative criteria based on clothing quality perception of adult males and females. A demonstrative study was conducted using a questionnaire on adults over 20 years old who were considered to afford to purchase clothes. A total of 650 questionnaires were distributed, and among them, 380 were used for the demonstrative analysis. The study used SPSSWIN V.8.0 for the analysis. Factor analysis and reliability analysis were introduced as analysis methods using the varimax rotation to classify consumer evaluative criteria for clothing purchasing. In addition, frequency analysis, correlation analysis, 1-test, multiple regression analysis, and duncan test are executed. The study result is as follows. First. expectation, importance and performance are examined by customer quality perception. Four factors- practicability, care, aesthetics, and symbolism- are classified through the factor analysis of 19 evaluative attributes based on importance. Second, differences of quality perception f3r expectation, importance and performance were found partly in customers' demographic characteristics. Third, the influential relation of satisfaction and quality perception is examined. Aesthetics and practicability have significant influence on the general satisfaction of evaluative attributes by performance.

• International Journal of Advanced Culture Technology
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• 제9권4호
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• pp.431-438
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• 2021

We conducted this study to identifythe impact of mobile social commerce service quality on customer satisfaction and repurchaseintentions. The survey method used the self-recording way in which the respondents selected for the study and distributed 300 questionnaires, and with due personal care, researchers collected all the distributed questionnaires. The service quality in mobile social commerce has been selected as a factor of price, convenience, interaction and information through previous research. The results of this study are summarized as follows: First, the mobile social commerce service quality attributes all affected significantly(p<.05) customer satisfaction and the beta value of Economic Efficiency was the highest among the service quality attributes. Second, also the customer satisfaction influenced on consumer repurchase intentions significantly(p<.05).Based on the results of this study, we should strive to establish effective marketing strategies in the mobile social commerce industry.

• Asia Marketing Journal
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• 제16권3호
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• pp.57-75
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• 2014

This paper explores the possibility of segmentation of consumers based on their quality expectations toward the automotive telematics service. Hypotheses on utilizing consumers' expectations toward the automotive telematics service for the market segmentation and linking the segments with optimal product designs are formulated. Samples are segmented based on their perceived service quality to the service attributes from various configurations of automotive telematics service. Then, a regression analysis on the segmented groups of users is performed to check whether they have qualitatively differing evaluation on the service quality. The result indicates that the proposed segmentation is operational and differing product attributes configuration is desirable according to the characteristics of the consumer segment. Hence, according to the characteristics of each consumer segment formed based on their expectation toward the telematics service, a product differentiation strategy of the automotive telematics system can be designed and be proposed to the product line designer.