• The Journal of Asian Finance, Economics and Business
• /
• v.9 no.5
• /
• pp.75-86
• /
• 2022

The service industry has been acknowledged as a critical part of mobile banking services in recent years. This study examines the impact of e-service quality and loyalty on the intention to use and use behavior of mobile banking services in Mongolia, a Central Asian country. As a result, based on past research, a conceptual model was suggested. This study comprises 209 completed questionnaires from young Mongolians who own a bank account and a smartphone. The data was collected based on convenience sampling, and it was analyzed with SmartPLS software using a partial least squares-structural equation modeling (PLS-SEM) technique. The findings indicate that system quality, interface design, and security assurance have a significant positive impact on service quality; service quality has a positive impact on loyalty. Moreover, the results reveal that service quality and loyalty have a significant influence on the intention to use mobile banking services. The findings of this study suggest that local or international banks and financial institutions in Mongolia should consider system quality, interface design, and security concerns as key successors to building perceived security quality to retain current mobile banking users and attract new customers.

• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.36 no.4
• /
• pp.84-91
• /
• 2013

For service innovation, it is crucial to measure the quality of service and identify the factors which affect it. In this study, for that purpose, a composite research model based on SERVQUAL and the technology acceptance model is proposed. The model is applied to three different service areas-Internet shopping, Internet banking, and cloud service. Analysis has been performed using the SEM methodology. The analysis shows that reliability, responsiveness and assurance affects the service quality in different ways for each, the result of which enables us to identify quality-determining factors in various service areas.

• Journal of Korean Society for Quality Management
• /
• v.28 no.4
• /
• pp.106-118
• /
• 2000

We analyze the current quality management status for firms producing steel outfits of ships and develop an efficient QMS appropriate to Korean steel outfit industry. The firms recently obtained ISO 9000 certificates and are located in Pusan ${\cdot}$ Kyungnam district of Korea. The analysis is based on the audit results from ISO 9000 for seven steel outfit firms during last three years. We find out major requirements of ISO 9000 and investigate statistical relationship among major requirements, types of data, and groups of firms by using a statistical package, SAS. Recommendations regarding add-on requirements are suggested to install an efficient QMS in Korean steel outfit firms.

• Korean journal of food and cookery science
• /
• v.20 no.2
• /
• pp.211-218
• /
• 2004

The issue of safety and quality of cooked food served at foodservice institutions has brought more attention to food scientists because the foodservice system is growing and becoming more popular in Korea. In order to control the quality and safety of cooked foods, the production and holding methods of foods should be carefully studied and the implications considered by the foodservice industry. Therefore, studies on microbiological, nutritional, physicochemical and sensory quality are essential in this area. The purpose of the present study was to evaluate the chemical and microbial qualities of salads during holding. Several holding temperatures in the range of 5∼26$^{\circ}C$ were used for holding. Chicken salad and ham ＆ cucumber salad exceeded the standard after 30min of room temperature holding after preparation. Quality deterioration increased at higher holding temperatures, which suggested that refrigerator holding is the most desirable.

• Proceedings of the Safety Management and Science Conference
• /
• 2005.05a
• /
• pp.503-521
• /
• 2005

Process capability indices are widely used in industries and quality assurance system. When designing the parameter on the multiple quality characteristics, there has been a study for optimization of problems, but there has been few former study on the possible conflicting phenomena in considertion of the correlations among the characteristics. To solve the issue on the optimal design for muliple quality characteristics, the study propose the expected loss function with cross-product terms among the characteristics and derived range of the coefficients of terms. Therefore, the analysis have to be required a multivariate statistical technique. This paper introduces to multivariate capability indices and then selects a multivariate process capability index incorporated both the process variation and the process deviation from target among these indices under the multivariate normal distribution. We propose a new multivariate capability index $MC_{pm}^{++}$ using quality loss function instead of the process variation and this index is compared with the proposed indices when quality characteristics are independent and dependent of each other,

• Proceedings of the Safety Management and Science Conference
• /
• 2004.11a
• /
• pp.69-79
• /
• 2004

Process capability indices are widely used in industries and quality assurance system. When designing the parameter on the multiple quality characteristics, there has been a study for optimization of problems, but there has been few former study on the possible conflicting phenomena in considertion of the correlations among the characteristics. To solve the issue on the optimal design for multiple quality characteristics, the study propose the expected loss function with cross-product terms among the characteristics and derived range of the coefficients of terms. Therefore, the analysis have to be required a multivariate statistical technique. This paper introduces to multivariate capability indices and then selects a multivariate process capability index incorporated both the process variation and the process deviation from target among these indices under the multivariate normal distribution. We propose a new multivariate capability index $MC_{pm}^{++}$ using quality loss function instead of the process variation and this index is compared with the proposed indices when quality characteristics are independent and dependent of each other.

• The Korean Journal of Cytopathology
• /
• v.19 no.2
• /
• pp.65-71
• /
• 2008

In Korea, the quality control(QC) program forcytopathology was introduced in 1995. The program consists of a checklist for the cytolopathology departments, analysis data on all the participating institutions' QC data, including the annual data on cytologic examinations, the distribution of the gynecological cytologic diagnoses, as based on The Bethesda System 2001, and the data on cytologic-histolgical correlation of the gynecological field, and an evaluation for diagnostic accuracy. The diagnostic accuracy program has been performed 3 times per year with using gynecological, body fluid and fine needle aspiration cytologic slides. We report here on the institutional QC data and the evaluation for diagnostic accuracy since 2004, and also on the new strategy for quality control and assurance in the cytologic field. The diagnostic accuracy results of both the participating institutions and the QC committee were as follows; Category 0 and A: about 94%, Category B: 4-5%, Category C: less than 2%. As a whole, the cytologic daignostic accuracy is relatively satisfactory. In 2008, on site evaluation for pathology and cytology laboratories, as based on the "Quality Assurance Program for Pathology Services" is now going on, and a new method using virtual slides or image files for determining the diagnostic accuracy will be performed in November 2008.

• Journal of radiological science and technology
• /
• v.30 no.1
• /
• pp.33-38
• /
• 2007

The propose of this study is a verification of the correct calculation of the dose around source and the prescription dose of Ir-192 source in the plato treatment planning system. The source and orthogonal coordinates for lateral direction and those for the anterior posterior direction were drawn on a A4 paper and then input into the system. The prescription dose was prescribed to two points with radius 1 cm in the direction of polar angle $90^{\circ} and $270^{\circ} from the center of the source. The doses of prescription point and dose points acquired from the treatment planning system were compared with those from manual calculation using the geometry function formalism derived by Paul King et al. In this analysis, the doses of prescription point were exactly consistent with each other and those of dose points were obtained within the error point of 1.85%. And the system of accuracy was evaluated within 2% of tolerance error. Therefore, this manual dose calculation used for the geometry function formalism is considered to be useful in clinics due to its convenience and high quality assurance.

• Journal of the Institute of Electronics Engineers of Korea TC
• /
• v.45 no.9
• /
• pp.67-74
• /
• 2008

This paper proposes, designs and implements an architecture of a server involved with the network camera based video surveillance systems to solve common problems including lack of inter-network operability at the video information sharing, drawback of bandwidth and processing-overhead caused by increase of the number of users, and difficulty of continuous monitoring over changes of network configurations. The proposed saver was designed to manage and service numerous network cameras and users as well as solving the existing problems by providing video distribution facility. Through the empirical study after applying the implemented server to a real video surveillance system we proved that the server can provide reasonable service quality while it processes several hundreds of simultaneous user connections under persisting more than one hundred connections to network cameras. We expect the developed video distribution server to enhance service quality of the large scale video surveillance systems for citizen-wide services such as traffic reporting informatics or natural calamities supporting.

• The Korean Journal of Franchise Management
• /
• v.12 no.1
• /
• pp.7-19
• /
• 2021

Purpose: According to the growth of technology in the service industry, the interaction service between customer and employee has recently been transformed into between customer and technology by Self Service Technology (SST) requiring direct interaction with customers. In this context, self service technology such as unmanned ordering system installed at the store is actively introduced at the work place to reduce labor costs by food and retail company and the research for self-service technology which is rapidly replacing existing face-to-face service is needed. As the growth speed of SST is rapid, many researchers have studied the characteristics of SST, in every sector of business worldwide. Among the characteristics, attributes, Self Service Technology Quality (SSTQUAL) to evaluate SST is important because it may cause the customer's behavior. Thus, this research focuses on the effects of SSTQUAL on SST Satisfaction and SST continuance usage intention. This research suggests the guidelines for how Restaurant Company should prepare SST and build their customer satisfaction and continuance usage that increase the sales. Research design, data and methodology: This study tests the structural relationship between SSTQUAL of unmanned ordering system, SST satisfaction and SST continuance usage. SSTQUAL divided into four sub-dimensions and two categories, cognitive service attributes (Convenience, Functionality) and affective service attributes (Enjoyment, Assurance). In order to achieve the purposes of this research, research model and hypotheses were developed based on previous researches. All constructs were measured with multiple items developed and tested in the previous studies. The data were collected from 524 customers experiencing SST and were analyzed through SPSS 25.0 and SmartPLS 3.0 statistical package program. Results: The findings of this research are as follows. First, all SSTQUAL have significant positive impacts on SST satisfaction. Second, SST satisfaction has significant positive impact on SST continuance intention. Third, cognitive service attributes and affective service attributes had wealth of explanation of service attribute more than a single dimension. Conclusions: The implications of this study are as follows. Overall, Restaurant Company should manage SSTQUAL consisting of not only cognitive service attributes (Convenience, Functionality) but also affective service attributes (Enjoyment, Assurance) to satisfy customers basically regardless of the type of restaurant.