• 한국건축시공학회지
• /
• 제11권2호
• /
• pp.154-161
• /
• 2011

국내 건설시장의 본격화된 경쟁적인 환경 속에서 건설사들은 소비자 만족도의 향상을 통하여 경쟁력 확보에 노력을 기울이고 있다. 고객 만족에 많은 영향을 미치는 하자처리 과정에 있어서 서비스 품질의 향상이 필요할 것으로 사료된다. 따라서 본 연구에서는 서비스 품질, 고객만족도, 재구매 의사와의 관계를 실증적으로 조사, 분석하여 건설회사의 하자처리 서비스 품질을 개선할 수 있는 자료를 제시하고자 한다. 이를 위해 서비스 품질의 개념, 하자처리, 고객만족에 관한 선행연구를 통하여 영향을 미칠 수 있는 항목들을 파악하고, 파악된 항목을 토대로 거주자들을 대상으로 설문조사를 실시하였다. 본 연구 결과 나타난 고객 만족도, 재구매의사에 많은 영향을 미치는 서비스 품질요소의 인식과 개선노력을 통하여 건설사의 경쟁력 확보에 기여할 것으로 판단된다.

• 디지털융복합연구
• /
• 제8권1호
• /
• pp.1-10
• /
• 2010

2004년부터 정부는 기존 산업의 고도화를 위해 RFID/USN활용 지원사업을 단계적으로 추진해 왔다. 최근들어 일부 대기업을 중심으로 RFID/USN활용 성과들이 확인되고 있으나, 추가적인 산업정책 및 지원을 위한 기본적인 정책 자료가 부족한 실정이다. 이에 2008년도 시행된 27개의 시범사업을 대상으로 실 수혜기관의 만족도를 조사하여 RFID/USN의 구축단계, 활용단계(기술적 품질), 활용단계(업무적 품질), 그리고 유지보수단계 등 4단계에서의 만족도를 평가하고, 시사점을 도출하고자 하였다. 연구 결과, RFID/USN 기술의 안정성은 상당한 수준에 도달하였으나. 활용 및 확산을 위한 유지보수단계의 만족도가 가장 낮게 나타났다. 정책적 시사점으로 태그 및 기기의 저렴한 제공, 서비스 신뢰성 및 지속성을 위한 유지보수 컨소시엄 구성, RFID/USN 활용을 위한 수혜기업의 내부역량 강화 등 RFID/USN 유지보수 단계의 구체적인 정책지원등을 제시하였다.

• 한국통신학회논문지
• /
• 제36권4A호
• /
• pp.380-387
• /
• 2011

While mobile IPTV services are supported through the mobile WiMAX networks, there must need some guaranteed bandwidth for the IPTV services especially if IPTV and non-IPTV services are simultaneously supported by the mobile WiMAX networks. The quality of an IPTV service definitely depends on the allocated bandwidth for that channel. However, due to the high quality IPTV services and to support of huge non-IPTV traffic over mobile WiMAX networks, it is not possible to guarantee the sufficient amount of the limited mobile WiMAX bandwidth for the mobile IPTV services every time. A Service Level Agreement (SLA) between the mobile IPTV service provider and mobile WiMAX network operator to reserve sufficient bandwidth for the IPTV calls can increase the satisfaction level of the mobile IPTV users. In this paper, we propose a SLA negotiation procedure for mobile IPTV users over mobile WiMAX networks. The Bandwidth Broker controls the allocated bandwidth for IPTV and non-IPTV users. The proposed dynamically reserved bandwidth for the IPTV services increases the IPTV user's satisfaction level. The simulation results state that, our proposed scheme is able to provide better user satisfaction level for the IPTV users.

• 융합경영연구
• /
• 제10권4호
• /
• pp.1-12
• /
• 2022

Purpose: The purpose of this study is to explore how customers perceive virtual mirror technology in the 4th industrial revolution environment. In particular, this study investigated how virtual mirror technology affects customer satisfaction and intention to use that are rarely examined in previous studies. Research questions include how proposed variables including sensory stimulation, enjoyment, product quality, telepresence, interactivity, and immersion affect satisfaction and intention to use and how satisfaction affects intention to use. Research design, data and methodology: This study conducted an online survey and applied factor and regression analyses to test hypotheses. Results: The results of this study found that effects of sensory stimulation, telepresence, and immersion on satisfaction were significant, while effects of enjoyment, product quality, and immersion on intention to use were significant. Therefore, variables affecting satisfaction and intention to use were different, while effects of immersion were significant both on satisfaction and intention to use. Conclusions: This study concluded that the role of virtual mirror technology helps customers determine product quality and increase satisfaction level, while it also helps customers enjoy shopping and increase intent to use the service. The results of this study provide how to foster better relationship with customers by applying advanced technologies.

• 한국병원경영학회지
• /
• 제12권1호
• /
• pp.75-99
• /
• 2007

The purpose of this study was to provide basic materials needed to enhance quality of organizational life by identifying the improvements of labor union management in the perspective of general hospital organization management. The subjects of this study were 428 employees in 8 Hospitals in Metro Capital including Seoul. Materials were collected from administrators, nurses and medical technicians in target hospitals from November 10 to November 30, 2006 through survey questionnaires. The main results of this study were as follows: 1. The commitment level of the subjects according to their characteristics was higher in older employees than the younger ones, large family to support than small family to support and those who had higher positions in labor union. 2. The commitment level of the subjects according to the Job and role related variables were higher those who had higher satisfaction level to their job, role conflict in all hospitals. 3. The commitment level of the subjects according to union related variables, variables jointly controlled by union and employer was statistically significant positive correlation. 4. The results of multiple regression analysis shows that formal and informal socialization, satisfaction with the labor union's were all found as important antecedents of labor union commitment. 5. The results of AMOS shows that structure characteristics of hospital, Job and manager satisfaction, socialization were statistically significant labor union satisfaction. The satisfaction level of labor union was statistically significant labor union commitment To summarize study results, the level of commitment in labor union depends on job satisfaction, managers' attitudes, union satisfaction factors, their colleagues attitudes toward union. Therefore hospital managers should have democratic and flexible attitudes toward labor union. Additionally, as formal and informal socialization is important determinant in union commitment, hospital managers should have countermeasures to enhance the colleague attitude and job satisfaction level of hospital employees. Moreover, as managerial factors of the principal of hospital influence union commitment directly, the attitudes of hospital managers toward union and transparency of hospital management should be improved.

• 한국조리학회지
• /
• 제11권3호
• /
• pp.40-55
• /
• 2005

The purpose of this study was to understand the effect of customers' repurchase intention, extract important factors, systematically analyze them and suggest the direction of bakery industry through studying the customers' satisfaction with bakeries. The researcher modified the questionnaire developed by Park, CH(1998), Lee, JH(2000), Yoon, YC(2000), and Kim SE(2002). In order to assess the level of customers' satisfaction with bakeries, a five point Likert scale was used. The used statistical methods for the data analysis were frequency analysis, reliability analysis, t-test factor analysis, ANOVA, multiple regression analysis. For all analyses of the research question, an alpha level of.05 was used. The major findings obtained from this study were as fellows. First on the factors of reliability and service ability, there was a high difference between males and females, and singles and the married. Second, on the factors of accessibility using convenience, service ability, and service response, there was a high difference among using frequence. Third, on the reliability factors, there was a high difference among average using amount per month. Forth, on the factors of accessibility using convenience, and service response, there was a high difference among types of customers' residing styles. Fifth, on the factors of income level, there was statistically no difference. Lastly, on the factors of accessibility using convenience, tangibleness, and service response, these factors significantly influenced customers' repurchase intention.

• Nutrition Research and Practice
• /
• 제6권4호
• /
• pp.357-365
• /
• 2012

This study was conducted to develop a construct model regarding the daily activities, emotional security provided by food, enjoyment of food, level of satisfaction with delivered food, and the quality of life of homebound seniors who benefitted from meal delivery programs. The data were analyzed by SAS 9.2 and the Structural Equation Model (SEM), which was created by Analysis of Moment Structure (AMOS) 5.0 packages. The reliability of the data was confirmed by an exploratory factor analysis and through a Cronbach's alpha coefficient, and the measurement model proved to be appropriate by a confirmatory factor analysis of the measurement model in conjunction with AMOS. The results of the correlations between all the variables showed significant positive correlations (P < 0.05). The path analysis demonstrated that the daily activities (P < 0.01) and the emotional security created by food (P < 0.05) had positive correlations with the foodservice satisfaction (P < 0.05), while the daily activities (P < 0.05), the sense of emotional security made by food (P < 0.05), and food enjoyment (P < 0.05) also presented significant positive correlations with the quality of life. However, the food service satisfaction was shown to directly, but not significantly, affect the quality of life. This revealed that the current meal delivery programs needed to be improved in several directions.

• 아동학회지
• /
• 제35권2호
• /
• pp.191-209
• /
• 2014

This study examined the effects of teacher's self-efficacy on children's sociality through the mediating effects of job-satisfaction and the quality of teacher-child interaction. The participants in this study consisted of 27 teachers working at child care centers and 71 children(4-5 years old) in their charge in Seoul and Gyeonggi-do province, Korea. Data were analyzed by means of a Hayes's PROCESS(2012) program to identify the serial multiple mediating effects and the relationships which exist among the various factors. The present study found that teacher's self-efficacy had significant indirect effects on children's sociality through job-satisfaction and the quality of teacher-child interaction. These results suggest that a higher level of teacher's self-efficacy leads to greater job-satisfaction and better quality of teacher-child interaction and this in turn has an influence on children's sociality.

• Safety and Health at Work
• /
• 제6권4호
• /
• pp.324-328
• /
• 2015

Background: Employee job satisfaction and its relationship with health and quality of life has been an issue of major concern over the past decades. Nurses experience difficult working conditions that affect their job satisfaction, health, and quality of life. Methods: A cross-sectional study was undertaken in three general hospitals and their respective health centers. Stratified random sampling by level of education was used, and 508 nurses and nursing assistants were included. A self-administered anonymous questionnaire, which included the Measure of Job Satisfaction, the 36-item Short Form Health Survey, as well as demographic details, education, and work conditions data, was used. Results: Greek nurses were found to be dissatisfied with their job according to the total score of the job satisfaction scale, although personal satisfaction and satisfaction with support had had higher scores. Their general health was reported as average, because of physical and mental health problems, low vitality, low energy, and increased physical pain. Multivariate linear regression analysis revealed that males and those wishing to stay in the job had higher physical and mental health. Increased job satisfaction was related to increased physical and mental health. Conclusion: Although Greek nurses are not satisfied with their work, those with high levels of job satisfaction had better health-related quality of life. The findings suggest that improvement of the work environment would contribute to a healthier and more satisfied nursing workforce.

• 가정과삶의질연구
• /
• 제14권4호
• /
• pp.129-144
• /
• 1996

The purpose of this study was to illuminate the ways to im-prove the level of life satisfaction of the elderly who chose or happened to live at paid facilities by examining some of factors such as individual family social support and facility related el-ements that would influence their life satisfaction. The interview outcomes came out in three main discussions. First the general characteristics of the participating elderly appeared to be that most of them were ver7y elderly relatively highly educated females and religions and the rate of being ill was high. And a half of them considered themselves as heal- thy people and the other half as unhealthy. Secondly in view of statisticsal results the level of their life satisfaction was influnced by their individual family and facillity related factors. As far as their individual related factor are concerned the level of one party's life satisfaction was relative-ely higher than that of other's when the person is female had religio presumed oneself as in healthy and good physical condition. And when participating member keeps good relation-ship with his or her own children the level of the person's life satisfaction was only slightly higher than other elderly group who did not have good relationship with their children. There were no other significant statistical differences on the level of their life satisfaction related to the social support factors between those two group. Thirdly the level of the elderly's life satisfaction was influe- nced in the order of folldwing factors: (1) the quality of facility living condition 2) the commitment of ownership of the organization (3) the elderly residents' own education level (4) the elderly's own subjectivel health condition and (5) the sex of the individuals.