• 경영과학
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• 제26권1호
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• pp.137-159
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• 2009

An organizational performance measurement practice is a function of performance measurement system and performance management system they are currently employing, and its quality is determined by evaluating the followings in a comprehensive manner: first, if they are measuring right things; second, if they are measuring in a right way; third, if they are actively facilitating a process of data collection, structuring, analysis, interpretation, and dissemination; and fourth, if they are using performance measurement results for the primary purposes of performance measurement. This study proposes a diagnostic framework for evaluating the performance measurement practices of public broadcasting which include the qualities of performance measurement and performance management, and develop a structured questionnaire for that purpose. The framework proposed in this study does not serve only as a useful tool for public broadcasting to revise their respective performance measures and performance measurement systems, but it also make their respective performance measurement practices a strategic management tool as well as an operational management one.

• 대한안전경영과학회지
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• 제3권2호
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• pp.33-49
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• 2001

This article is concerned with various aspects of establishing the global standard for occupational safety and health management system (OHSMS). The notion, main features, and brief history of the OHSMS are presented. The OHSAS 18000, its assets and liabilities, are reviewed as a prototype of the global standard. It is also addressed the possibility of combining ISO 9000(quality management system), 14000(environmental management system) and the OHSMS into the integrated management system (IMS) as a whole. The concepts of internal and external customers are presented to explain why the environment, safety and health should be incorporated into the notion of total quality 'Participation of the members' and 'standardization of the 4Ms (Man, Machine, Materials and Method)'are emphasized as the major enablers of the IMS. Finally, the industrial, academic and governmental roles are discussed for developing the IMS and setting it down into the Korean industries.

• 대한안전경영과학회지
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• 제12권4호
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• pp.223-228
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• 2010

Recently, the various information according to the company management is originated in the change of the rapid company environment. And the necessity of the administration,that is systematic and efficient toward the various document of a form, is gradually increased. At the same time, the efficient management ability of the various standard document obtained the specialized quality authentication system including the ISO/TS16949, ISO14001, quality 5 star, and etc., it maintains occupies the very important part as to the company management. This research suggests the standard business process of the auto part supplier for the efficient management of the standard document. In addition, by building and managing the standard management system will be able to expect the more efficient document management and the product reliability insurance.

• 한국IT서비스학회지
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• 제18권2호
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• pp.75-96
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• 2019

These days, many companies use information systems as a basis for organizational management activities and as an important component of sustainable management. Thus, securing and operating a high-quality information system that can improve the efficiency of business processes is a large part of corporate competitiveness. In order to get such a critical information system, it is only possible to successfully carry out the project. Various attempts and studies have been undertaken to increase the success rate of the project. However, the reality is that the success rate is still not getting much better. In this study, the concept of quality of service, which has long been actively studied in marketing area, was applied as a new factor to enhance the project's success. In this study, project performance activities were defined as the act of providing services. A survey of 164 valid collection data was analyzed. The analysis used SPSS 23. Four process quality factors (customer participation, customer response, knowledge and skills, reliability) and 21 metrics were derived. Through this research, I hope to be the starting point of applying process quality concept as a new breakthrough to increase success rate of project.

• 대한공간정보학회지
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• 제13권1호
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• pp.71-80
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• 2005

사회 환경의 급격한 변화에 따라 하천과 호소의 수질이 극도로 오염되면서 그에 따른 수질문제가 해결해야 할 중대한 사안으로 부각되고 있다. 저수지 오염불질의 저감을 위해서는 정확한 저수질 예측이 필요하며 그에 따른 오염물질 저감대책이 수립되어야 한다. 본 연구의 목적은 전문가시스템과 GIS를 도입하여 저수지 수질정보의 관리, 수질 예측과 수질개선 대책 수립을 위한 의사결정을 지원하는 프로토타입의 지능형 지리정보시스템을 개발하는데 있다. 주연구내용은 시스템 분석 및 설계, 지리정보데이터 수집과 데이터베이스 구축, 저수지 수질정보 수집 및 분석, 저수지 수질예측을 위한 GIS, WASPS 및 전문가시스템의 통합 인터페이스 구축이다.

• 품질경영학회지
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• 제20권1호
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• pp.147-157
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• 1992

This article describes a prototype expert system for yarn spinning process planning in textile industry. This expert system is intended as a consultant to give the technicians interactive assistance for the appropriate process planning in accordance with used materials, required count, and other factors affected yarn spinning by means of many types of machine. Also, this system has the other function that can be compared the standard values with the measured ones for quality characteristics control. VP-EXPERT-a rule-based microcomputer expert system development tool-provides the expert system components for this development. The details of knowledge organization, rule representation, inference reasoning process, and performance of this expert system are demonstrated with the practical yarn spinning operations.

• 한국BIM학회 논문집
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• 제12권1호
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• pp.23-34
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• 2022

In the current 2D-based design, design reliability is lowered due to interference and inconsistency between plans, errors in drawings and quantities, etc. At the time of transition to BIM-based 3D design, it is necessary to expand the reliability and usability of BIM by eliminating these errors from the design stage through securing the quality of the BIM digital model. Therefore, in the railway infrastructure design stage, the quality management process and standards of the BIM digital model were defined and quality management index were developed. Based on the rule extracted from the quality management index, a pilot quality management was conducted in connection with the commercial Model-Checker rule, problems and improvement plans were derived, and a rule-based automated quality management plan was prepared.

• Journal of Information Technology Applications and Management
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• 제21권2호
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• pp.81-98
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• 2014

Recently, due to external environment like the changes in health policy and various healthcare accreditations, along with hospital's internal efforts to improve the quality of medical services, demands for the development of medical information systems are increasing. Some examples are clinical information like DUR (Drug Utilization Review), CVR (Critical Value Report), and automatic benefit processing by treatment purposes, or hospital DSS (Decision Support System) on overall medical practice. Such systems act as a guide in making clinic judgments during practice or in other medical practice, and their effects on the medical treatment improvements are being proven by previous studies. In the reality of increasing attention in the effects of medical treatment improvement, studies related to hospital DDS were mostly focused on clinical, technical, and engineering points of view, and studies focusing on the user viewpoint are very limited. In order to verify the effects of DSS on practice improvements and hospital's management performance, this study used a research model constructed to verify how SERVQUAL of hospital DSS affects hospital management performance in BSC (Balanced Score Card) point of view. To empirically verify the research model, a questionnaire was conducted on the basis of "K-University Hospital's DSS" on clinicians and hospital employees related to system development, and the relationships between the factors were analyzed through path analysis. As a result of path analysis, excluding reactivity, tangibility, confidence, reliability, empathy among service qualities, had partially significant effects on management performance factors (learning and growth, internal process, financial affairs). This study is to prepare the theoretical ground on the management performance analysis of hospital DSS, and suggest the service quality of the system that should be considered in the planning and development stages for improved system.

• 산업경영시스템학회지
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• 제35권3호
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• pp.148-154
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• 2012

The purpose of this study is to develop measurement items for quality cost in service industries. Quality cost is necessary in order to evaluate quality management activities. It is clear that the quality cost in service industry is different from manufacturing industry. Generally, in service industries, quality cost is very difficult to assess because it has a unique characteristics. This paper proposes an effective method for measuring quality cost in service industries. Based on the PAF (Prevention, Appraisal, Failure) cost model, we utilizes the concept of five demensions in SERVQUAL which are tangibles, reliability, responsiveness, assurance, empathy. This paper also presents to a standard model for quality cost measurement in service industries.

• 환경위생공학
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• 제18권4호
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• pp.15-23
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• 2003

The purpose of this study is to construct e-Nonsan, a user friendly river quality management information system for Nonsan-si basin using GIS (geographical information system) technology. GIS was ideally suited featuring a geographical characteristics(e.g., industries, cattle sheds) and very effectively used in mapping and symbolization for the distribution of the spatial/periodic status(e.g., pie or column chart) of the point/non-point pollutant source loads which can be effectively applied to a information system on the web-site. And a user interface, GUI(graphic user interface) was designed very diversely and simply enabled the and non environmental experts connect with the system and obtain a useful information of river quality. e-Nonsan, a visual mapping system for river quality was developed by reframing the monitoring data as graphic symbols and it was ideally suited to exploring area-wide river quality at a user-friendly manner due to extensibility and scalability along the various survey points. Eventually the final step of this study was to construct e-Nonsan based on Web-GIS could be assessed anywhere if internet service is available and offer a very useful information services of the river quality to the publics.