• 제목/요약/키워드: Quality Measurement Framework

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모바일 전자정부 서비스 수용의도의 영향요인에 관한 연구 (An Empirical Study on the Influencing Factors of Intention to Adoption of Mobile Government Service)

  • 한기훈;김진수
    • Asia pacific journal of information systems
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    • 제23권3호
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    • pp.77-104
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    • 2013
  • Mobile technology is accelerating innovative changes across all fields of our society as well as business environments. Especially, demands on mobile government (M-government) services have been increased gradually since e-government has improved national administration services dramatically. However, high-quality services which are acceptable to may users are not actually supplied because technical issues such as security on mobile e-government services have not solved and governance policy was not established yet. Previous studies show that most researches are devoted to technical ones or limited to theoretical exploratory study. As a result, developing useful guidelines which are practically and theoretically proved is one of the very important research issues. This study reviews the previous research works such as concept of mobile, e-government, M-government, technical trends of mobile, market situations, present status, and various case studies. And then we develop a research model with five factors, twenty four variables and seventy six measurement for measuring the influencing factors to adoption of M-government services. The model is composed of total 16 hypotheses, 22 variables, and 76 measurements. The model is analyzed by using statistical package SPSS (18.0) and AMOS (18.0) together with structural equation method based on 294 samples. The results show that the model is valid and there are statistically significant influence between ease of use and usefulness, ease of use and user's satisfactions, usefulness and intent of re-use, and user's satisfactions and intent of re-use, excepting usefulness and user's satisfaction, ease of use and intent of re-use did not affect significant influences. Especially, service quality, system quality, and relationship quality are identified as influencing factors to adaption of M-government service. The results are expected to provide a theoretical research framework which generate new research issues in M-government service area. It also can provide an useful guidelines to practical experts in successfully implementing M-government services. Further research directions are as follows. User's intents have to be studied in details by classifying users by individual, enterprise, and government as well as developing a new hypothetical model. Since M-government service is at the initial stage, longitudinal studies have to be conducted to trace the peoples' need in order to develop new high-quality mobile services.

성인간호학 영역에서의 간호중재논문 내용 분석 (Analysis on Content and Trend of Nursing Intervention Studies Published in Adult Nursing Area)

  • 서문자;정재심;오효숙
    • Journal of Korean Biological Nursing Science
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    • 제5권2호
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    • pp.41-51
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    • 2003
  • Purpose : This descriptive study was performed to analyze the trends of nursing interventional studies in adult nursing area. Method : All interventional studies of 'Journal of Korean Academy of Adult Nursing Society', fifty three articles, from 1989 to 2000 were collected and reviewed Result : The research subject were patients in 38(66.7%) and 81.8% of researches was performed in hospital environment. There was only one true experimental design and most of articles(79.2%) were designed by quasi-experimental method Only 17% of articles have theoretical framework and 73.6% of articles described research hypotheses. The data collection methods for variables were as follows: Psychosocial measurement 60.8%, physiological measurement 25.7%, and observation 13.5%, respectively. Lecture(16.7%), audio-visual(16.7%), and book, pamphlet, or leaflets(13.6%) were the most frequently used instruments of the interventions. Behavioral domain(60.3%) and Physiological: Basic domain(29.3%) was the most common, when the interventions were classified by Nursing Intervention Classification. Physiological(50.8%) and psychosocial variables(49.2%) were the two major dependent variables. Conclusion : Considering the above results obtained, the nursing intervention studies in adult nursing area have been tested with quasi-experimental studies through clinical trials. For the development of clinical nursing practice and advancement of nursing theories, the amount of interventional studies should be increased and the quality of research methods refined more to develop nursing science and practice in adult nursing area.

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가정간호 서비스 질 평가를 위한 도구개발연구 (A basic research for evaluation of a Home Care Nursing Delivery System)

  • 김모임;조원정;김의숙;김성규;장순복;유호신
    • 가정∙방문간호학회지
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    • 제6권
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    • pp.33-45
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    • 1999
  • The purpose of this study was to develop a basic framework and criteria for evaluation of quality care provided to patients with the attributes of disease in the home care nursing field, and to provide measurement tools for home health care in the future. The study design was a developmental study for evaluation of hospital-based HCN(home care nursing) in Korea. The study process was as follows: a home care nursing study team of College of Nursing. Yonsei University reviewed the nursing records of 47 patients who were enrolled at Yonsei University Medical Center Home Care Center in March, 1995. Twenty-five patients were insured at that time, were selected from 47 patients receiving home care service for study feasibility with six disease groups; Caesarean Section (C/S), simple nephrectomy, Liver cirrhosis(LC), chronic obstructive pulmonary disease(COPD), Lung cancer or cerebrovascular accident(CVA). In this study, the following items were selected : First step : Preliminary study 1. Criteria and items were selected on the basis of related literature on each disease area. 2. Items were identified by home care nurses. 3. A physician in charge reviewed the criteria and content of selected items. 4. Items were revised through preliminary study offered to both HCN patients and discharged patients from the home care center. Second step : Pretest 1. To verify the content of the items, a pretest was conducted with 18 patients of which there were three patients in each of the six selected disease groups. Third step : Test of reliability and validity of tools 1. Using the collected data from 25 patients with either cis, Simple nephrectomy, LC, COPD, Lung cancer, or CVA. the final items were revised through a panel discussion among experts in medical care who were researchers, doctors, or nurses. 2. Reliability and validity of the completed tool were verified with both inpatients and HCN patients in each of field for researches. The study results are as follows: 1. Standard for discharge with HCN referral The referral standard for home care, which included criteria for discharge with HCN referral and criteria leaving the hospital were established. These were developed through content analysis from the results of an open-ended questionnaire to related doctors concerning characteristic for discharge with HCN referral for each of the disease groups. The final criteria was decided by discussion among the researchers. 2. Instrument for measurement of health statusPatient health status was measured pre and post home care by direct observation and interview with an open-ended questionnaire which consisted of 61 items based on Gorden's nursing diagnosis classification. These included seven items on health knowledge and health management, eight items on nutrition and metabolism, three items on elimination, five items on activity and exercise, seven items on perception and cognition, three items on sleep and rest, three items on self-perception, three items on role and interpersonal relations, five items on sexuality and reproduction, five items on coping and stress, four items on value and religion, three items on family. and three items on facilities and environment. 3. Instrument for measurement of self-care The instrument for self-care measurement was classified with scales according to the attributes of the disease. Each scale measured understanding level and practice level by a Yes or No scale. Understanding level was measured by interview but practice level was measured by both observation and interview. Items for self-care measurement included 14 for patients with a CVA, five for women who had a cis, ten for patients with lung cancer, 12 for patients with COPD, five for patients with a simple nephrectomy, and 11 for patients with LC. 4. Record for follow-up management This included (1) OPD visit sheet, (2) ER visit form, (3) complications problem form, (4) readmission sheet. and (5) visit note for others medical centers which included visit date, reason for visit, patient name, caregivers, sex, age, time and cost required for visit, and traffic expenses, that is, there were open-end items that investigated OPD visits, emergency room visits, the problem and solution of complications, readmissions and visits to other medical institution to measure health problems and expenditures during the follow up period. 5. Instrument to measure patients satisfaction The satisfaction measurement instrument by Reisseer(1975) was referred to for the development of a tool to measure patient home care satisfaction. The instrument was an open-ended questionnaire which consisted of 11 domains; treatment, nursing care, information, time consumption, accessibility, rapidity, treatment skill, service relevance, attitude, satisfaction factors, dissatisfaction factors, overall satisfaction about nursing care, and others. In conclusion, Five evaluation instruments were developed for home care nursing. These were (1)standard for discharge with HCN referral. (2)instrument for measurement of health status, (3)instrument for measurement of self-care. (4)record for follow-up management, and (5)instrument to measure patient satisfaction. Also, the five instruments can be used to evaluate the effectiveness of the service to assure quality. Further research is needed to increase the reliability and validity of instrument through a community-based HCN evaluation.

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전자기록의 신뢰가치 확립을 위한 증거능력 구현체계 연구 우리나라 공공 전자기록의 신뢰가치 모델 개발을 중심으로 (A Study on Admissibility Framework for Establishing Trust in Digital Records : Focused on the Development of the Trustworthiness Model for Public Digital Records)

  • 현문수
    • 기록학연구
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    • 제73호
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    • pp.5-46
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    • 2022
  • 이 연구는 기록관리 영역에서 공공 전자기록의 증거능력을 근거할 신뢰가치 모델(안)을 개발할 것을 목표로 하였다. 이 연구가 목표로 하는 '공공 전자기록의 신뢰가치 모델(안)'은 전자기록의 생산과 함께 확보되어야 하는 속성에서부터, 연속적인 기록관리과정에서 확인될 무결성, 기록 생산 업무 활동과의 관계에 관한 증거, 생산 시 의도된 대로 얼마나 전자기록을 재현하고 이해할 수 있도록 하는가의 정도 등을 확인할 수 있도록 설계된 모델이다. 이를 위한 모델 개발과정에는, QADEP 신뢰가치 측정 모델을 기초로 활용하였다. QADEP 모델 분석 결과, 진본성과 신뢰성 및 이용가능성의 외적 측정영역 유형의 범주에서 공공전자기록의 신뢰가치를 측정할 수 있는 영역과 지표 및 측정기준을 설계할 것을 결정하였다. 이 방향에 맞추어, ISO 16175-1:2020의 분석을 통해 기초 모델의 측정영역과 지표를 확장 및 구체화하였으며, 공공표준을 샘플로 분석하여 도구화할 수 있도록 측정 체계도 제안하였다. 이 연구는 선행 연구성과에 토대를 두어, 전자기록의 신뢰가치 확립을 위해 갖춰야 할 증거능력 확보에 적용할 수 있는 도구 개발의 가능성을 확인하였다는 의의를 지닌다.

커피 전문점의 인지적, 감정적, 그리고 행위적 평가의 구조적 관계 (Structural Relationships of Cognitive, Emotional, and Behavioral Evaluations of Coffee Shops)

  • 김진영
    • 한국프랜차이즈경영연구
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    • 제13권3호
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    • pp.31-43
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    • 2022
  • Purpose: Service quality is a topic of constant interest in marketing research and practitioners. Service quality is an important factor influencing performance even in the context of coffee shops, and research on service quality management strategies continues by coffee shop researchers and practitioners. The service quality of coffee shops is a source of competitive advantage and is an important factor in enhancing customer and business performance. This study aims to identify the effects of cognitive evaluation on emotional and behavioral responses using a cognitive-emotional-behavioral framework and SOR model in the coffee shop context. Cognitive evaluation (service quality) consists of tangibles, responsiveness, assurance, reliability, and empathy dimensions. Research design, data, and methodology: In the proposed model, positive and negative emotions and satisfaction mediate the relationship between service quality and money to spend and visit frequency. The data were collected from customers who visited a coffee shop within the last 1 month. The survey was conducted for about one month. Among a total of 300 distributed questionnaires 261 responses were used for data analysis. The data were analyzed using frequency analysis, measurement model analysis, and structural equation modeling analysis with SPSS 28.0 and SmartPLS 4.0. Results: Tangibles, responsiveness, assurance, and empathy had significant positive effects on positive emotion, while only reliability had a significant negative effect on negative emotion. Both positive and negative emotions had significant positive effects on customer satisfaction, but not on money to spend and visit frequency. Lastly, customer satisfaction had significant positive effects on money to spend and visit frequency. Conclusions: The study revealed the relative weight of cognitive factors on customer emotions and confirmed the validity of SOR model. The fact that tangibility is the most important factor in increasing positive emotions and reliability is the most important factor in reducing negative emotions provides a direction for emotional branding strategies using the service quality mix of coffee shops. This study confirmed the full mediating role of satisfaction between positive and negative emotions and consumer behaviors (money to spend and visit frequency). This infers that when a coffee shop increases customer satisfaction through customer emotion management, the customer's money to spend and visit frequency in the coffee shop increases.

Brady & Cronin의 모델에 기반한 임상시험 서비스 질 측정 문항 개발 (Developing Measurement Items for the Service Quality of Clinical Trials based on the Brady & Cronin Model)

  • 이고은;김상희;김수;추상희;석정호;김소윤
    • 대한기관윤리심의기구협의회지
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    • 제6권1호
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    • pp.17-31
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    • 2024
  • Purpose: This study aims to develop preliminary items for measuring the perceived service quality of clinical trials among participants and to verify content validity. Methods: This study was designed as a methodological study. A conceptual framework was established based on Brady and Cronin's hierarchical model, and preliminary items were prepared through translation-back-translation, a review of existing instruments, and in-depth interviews with clinical trial participants and clinical research coordinators. The final items were completed through content validity testing by experts and a review of items by clinical trial participants for the prepared preliminary items. Results: Through this study, a set of 58 items across four domains (quality of interaction with researchers, the physical environment, performance procedures, and performance results) and 9 components (information·education·communication, trust, respect for participant preferences, securing facilities and space, accessibility, comfortability, informed consent, coordination of care, subjective understanding of clinical trials) on the service quality of clinical trials were completed. The scale content validity index of all preliminary items was 0.96, meeting the recommended standards. The individual-item content validity index also meets the recommended criteria for most items, excluding four items. Conclusion: This study holds significance in developing items to measure the quality of clinical trial execution from the perspective of participants. By verifying the reliability and validity of these items through subsequent research, it is expected that they can be utilized as a valuable instrument to devise strategies for improving the quality of clinical trials.

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QoS 기반 웹서비스 조합에서 신뢰성 평가를 통한 서비스 선택 기법 (A Service Selection Method using Trust Evaluation in QoS based Web Services Composition)

  • 김유경;고병선
    • 한국정보과학회논문지:소프트웨어및응용
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    • 제36권1호
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    • pp.1-9
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    • 2009
  • 분산된 환경에서 유사한 기능을 제공하는 서비스들의 수가 증가함에 따라, 웹서비스의 신뢰성은 매우 중요한 서비스 선택 요인이 되고 있다. 기업 간 협업과 같은 개방적 비즈니스 모델을 충족시키기 위해, 여러 단위 웹서비스들이 상호 연동하여 상위 수준의 비즈니스 트랜잭션을 형성하는 웹서비스 조합에서 신뢰성의 문제는 더욱 중요해진다. 그러나 단위 웹서비스 각각의 신뢰성이 보장된다고 해도, 조합된 서비스의 신뢰성은 보장되지 않는다. 따라서, 조합된 서비스의 신뢰성에 대한 평가 및 서비스 결정을 위한 방법이 필요하다. 본 논문은 웹서비스의 신뢰성을 평가하기 위한 신뢰도 평가 메트릭스를 정의하고, 이를 통해 조합된 웹 서비스의 신뢰수준을 추측하기 위한 평가 방법을 제안한다. 제안된 신뢰성 평가 모델을 기반으로 웹서비스 조합에서 신뢰할 수 있는 웹서비스 선택을 지원하기 위한 프레임워크를 정의한다. 서비스 사용자의 직관적인 선택이 아니라 정량적인 평가를 통한 선택이 이루어짐으로써, 사용자가 기능적 요구사항뿐만 아니라 품질 요구사항에서도 보다 만족할만한 선택 결과를 얻을 수 있을 것으로 기대한다.

Using Analytic Network Process to Establish Performance Evaluation Indicators for the R&D Management Department in Taiwan's High-tech Industry

  • Liu, Pang-Lo;Tsai, Chih-Hung
    • International Journal of Quality Innovation
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    • 제8권3호
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    • pp.156-172
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    • 2007
  • The high-tech industry is the economic lifeline for Taiwan. Its characteristics are short product life cycle, rapid changes in the market, and a high obsolescence rate for new products. Under globalization, the high-tech industry has adopted Information Technology (IT) to shorten the manufacturing process, reduce costs and conduct product research and development (R&D) to increase the core competence of enterprises and achieve the goal of sustainable operations. Enterprises should actively strengthen their integration with internal and external resources and lead in R&D management to increase industrial operating performance. Effectively managing operations and R&D management evaluation in Taiwan's High-tech Industry has become a critical subject. This study adopted 4 major Balanced Scorecard (BSC) perspectives to establish the Total Performance Evaluation Indicators for the R&D management department in Taiwan's High-tech Industry. The Analytic Network Process (ANP) was applied to evaluate the overall performance of the R&D management department. The research framework is divided into 2 phases. The first phase is combined with the 4 major perspectives, Financial, Customer, Internal Business Process and Learning and Growth, as the related indicators for each measurement perspective. The Key Performance Indicators (KPI) were selected using Factor Analysis to identify the key factor from the complicated indicators. The relationship between the characteristics of each BSC's evaluation perspective is dependence and feedback. This study applied ANP to conduct the calculation and adjustment of correlation between each KPI, and determine on their relative weights for the objective KPI. The "Financial Perspective" for R&D management department in Taiwan's High-tech Industry focused on the budget achievement rate of R&D management. The weight indicator value is (0.05863). The "Customer Perspective" focused on problem-solving satisfaction. The weight value of this indicator is (0.17549). The "Internal Business Process Perspective" focused on the quantity and quality of R&D. The weight value of this indicator is (0.13506). The "Learning and Growth Perspective" focused on improving competence in the research personnel's professional techniques. The weight value of this indicator is (0.02789). From the total weighting indicators, the order of the Performance Indicators for the R&D management department in Taiwan's High-tech Industry is: (1) Customer Perspective; (2) Internal Business Process Perspective; (3) Financial Perspective; and (4) Learning and Growth Perspective.

Bayesian ballast damage detection utilizing a modified evolutionary algorithm

  • Hu, Qin;Lam, Heung Fai;Zhu, Hong Ping;Alabi, Stephen Adeyemi
    • Smart Structures and Systems
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    • 제21권4호
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    • pp.435-448
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    • 2018
  • This paper reports the development of a theoretically rigorous method for permanent way engineers to assess the condition of railway ballast under a concrete sleeper with the potential to be extended to a smart system for long-term health monitoring of railway ballast. Owing to the uncertainties induced by the problems of modeling error and measurement noise, the Bayesian approach was followed in the development. After the selection of the most plausible model class for describing the damage status of the rail-sleeper-ballast system, Bayesian model updating is adopted to calculate the posterior PDF of the ballast stiffness at various regions under the sleeper. An obvious drop in ballast stiffness at a region under the sleeper is an evidence of ballast damage. In model updating, the model that can minimize the discrepancy between the measured and model-predicted modal parameters can be considered as the most probable model for calculating the posterior PDF under the Bayesian framework. To address the problems of non-uniqueness and local minima in the model updating process, a two-stage hybrid optimization method was developed. The modified evolutionary algorithm was developed in the first stage to identify the important regions in the parameter space and resulting in a set of initial trials for deterministic optimization to locate all most probable models in the second stage. The proposed methodology was numerically and experimentally verified. Using the identified model, a series of comprehensive numerical case studies was carried out to investigate the effects of data quantity and quality on the results of ballast damage detection. Difficulties to be overcome before the proposed method can be extended to a long-term ballast monitoring system are discussed in the conclusion.

제품디자인 방향설정을 위한 사용자 자아개념의 언어적 분석방법 (The verbal analysis method of user′s self-concept for the design direction of product development)

  • 강범규;김성현
    • 디자인학연구
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    • 제15권4호
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    • pp.399-408
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    • 2002
  • 오늘날 소비자들은 생활수준의 향상과 더불어 제품 구매시, 그 제품이 가지는 가치 중에서 제품이 '사용자의 이미지를 얼마나 잘 대변해 주고 있는지' 하는 상징적인 이미지가 중요한 구매결정 요소가 되고 있다. 이러한 맥락에서 제품 디자인 개발에 있어서 사용자의 상징적 이미지에 관한 정보가 절대적으로 중요하나, 그 구체적인 사용자의 정성적(Qualitative) 정보를 조사하고 분석하는 방법의 개발은 무척 미약한 편이다. 이러한 점에서 사용자의 자아개념 추출 틀(framework)의 개발을 통한 사용자 이미지 정보의 제공은 디자이너에게 유용한 사용자를 이해 할 수 있는 가이드라인(Guideline)정보로써의 궁극적으로 디자인 방향설정에 도움을 줄 수 있을 것이다. 이러한 목적을 위하여 본 연구에서는 사용자군의 자아개념 추출을 위한 21개 언어적 항목을 개발하여 제시했으며, 본 연구에서 사례조사를 통해 개발된 21개 언어적 사용자 자아개념 이미지 평가척도와 사회과학분석 툴(인구통계학적 data분석과 인자분석, 군집분석)의 보완적 활용방안을 모색해 보았다.

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