• 한국정보통신학회논문지
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• 제21권12호
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• pp.2291-2297
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• 2017

본 논문에서는 음성 데이터베이스를 평가하기 위해 여러 가지의 음성 특성 지표 추출 알고리즘을 설명하고 심층 신경망 기반의 새로운 음성 성능 지표 생성 방법을 제안한다. 선행 연구에서는 효과적인 음성 인식 성능 지표를 생성하기 위해 대표적인 음성 인식 성능 지표인 단어 오인식률(Word Error Rate, WER)과 상관도가 높은 여러 가지 음성 특성 지표들을 조합하여 새로운 성능 지표를 생성하였다. 생성된 음성 성능 지표는 다양한 잡음 환경에서 각 음성 특성 지표를 단독으로 사용할 때보다 단어 오인식률과 높은 상관도를 나타내어 음성 인식 성능을 예측하는데 효과적임을 입증 하였다. 본 논문에서는 심층 신경망을 기반으로 한 음성 특성 지표 추출 방법에 대해 설명하며 선행 연구에서 조합에 사용한 GMM(Gaussian Mixture Model) 음향 모델 확률 값을 심층 신경망 학습을 통해 추출한 확률 값으로 대체해 조합함으로써 단어 오인식률과 보다 높은 상관도를 갖는 것을 확인한다.

• 디지털콘텐츠학회 논문지
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• 제15권2호
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• pp.309-317
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• 2014

본 연구는 콘텐츠 생산자, 콘텐츠 판매/유통자, 최종 콘텐츠 소비자 모두에게 도움이 되는 품질 평가 척도를 개발하였다. 개발된 품질평가 척도는 국내외 관련 품질 척도를 근간으로 전문가 28명과 관련 종사자 89명의 설문을 통해 타당성을 고려한 척도를 구성하였다. 개발된 척도는 기술, 내용, 서비스 항목으로 구성되어 생산자, 유통자, 소비자의 요구 사항을 담고 있다.

• 한국전자거래학회지
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• 제6권3호
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• pp.127-148
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• 2001

As the Internet service is expanding rapidly, portal sites, a gateway tn the net, are attracting increasing attention these days. As the Internet service has expanded rapidly, so has the interest for portal sites,, which serve as a gateway to the net. Despite the tendency, however, research on a measure by which to evaluate the quality of portal sites or development of such measures has not been fully pursued. As online services, faced with profitability, are considering 'charge per view', the development of a set of quality evaluation measures for portal services will prove to become a valuable instrument in constructing competitive strategies that are vital for survival and growth of a firm. In that regard, this study aims to develop a set of evaluation measures for Internet portal sites by empirically investigating the most common offline measures for quality of services, SERVQUAL, retail SERVQUAL and other evaluation measures for IT-related online services. Moreover, the study offers the strategic implications of the defined measures.

• 경영과학
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• 제19권2호
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• pp.59-73
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• 2002

There have been academic debates upon which measure is more desirable in measuring service quality between SERVQUAL and SERVPERF In addition, Korean fast food industry is rapidly growing due to increasing income and globalization. Our study tried to contribute to both academic and practical issues. We compared SERVQUAL and SERVPERF measures to determine which one is superior to measure service quality in Korean fast food franchise. We collected data from two branch restaurants of one American global fast food franchise system. Regression analyses resulted in that SERVPERF outperformed SERVQUAL. Furthermore, we compared the goodness of fit of the two structural equation models of SERVQUAL anO SERVPERF, respectively. The SERVPERF model showed a much better model fit than the SERVQUAL model did. Thus, we suggest that SERVPERF be used to measure service quality in Korean fast food industry.

• 말소리와 음성과학
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• 제2권1호
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• pp.71-75
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• 2010

The PESQ is an objective speech quality evaluation measure that is known to have a high correlation with a subjective speech quality measure such as MOS. To examine whether it could be useful as an objective quality measure of synthetic speech, we carried out both subjective evaluation tests with MOS and DMOS and an objective evaluation test with PESQ for HMM-based Korean synthetic speech signals and analyzed the correlation between them. Experimental results have shown that the PESQ has correlations of 0.87 with MOS and 0.92 with DMOS. It means that the PESQ holds much promise for evaluating the quality of synthetic Korean speech.

• 한국산업정보학회논문지
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• 제7권1호
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• pp.1-9
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• 2002

품질관리는 일본의 성공에서도 볼 수 있듯이 경영성과를 결정하는 중요한 요소이나, 품질관리의 성과는 비재무적인 척도로 측정되어 경영자의 경영성과에 반영되지 못했다. 즉, 품질관리활동이 수익성 지표로 전환되지 못하여 실질적인 경영수단으로 그 역할을 다하지 못하고 있다. 반면에 품질원가 이론은 품질관리의 성과를 재무적 척도로 측정하려는 시도이지만, 적절한 측정수단이 없는 것이 문제이다. 이를 위해 본 연구에서는 품질관리성과를 재무적 척도로 측정하여 수익성지표와 연결할 수 있도록 활동중심원가계산을 도입하여 품질원가를 측정하여 품질 관리성과를 평가하는 방법을 제시하고, 이의 효용성을 설명하기 위해 중소기업의 사례를 이용하여 설명하였다.

• 품질경영학회지
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• 제36권4호
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• pp.102-116
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• 2008

The most widely used models to study the quality of service are the SERVQUAL and SERVPERF models that measure service mechanisms. This paper is to estimate service efficiency and consistency for Retail Industry. We tried to measure the service quality and overall satisfaction by using DEA and PCI, degree of combination and top2box which is a little bit different methodology from traditional ones. Rather than using the usual method of converting the service quality index by mean value, the Service Efficiency Index(SEI) and Service Quality Consistency Index(SQCI) are used to measure the efficiency and consistency level, which in turn can be used as the new service quality indices. The result of SEI and SQCI show the efficiency frontier in retail industry that 6 DMUs are analyzed relative efficient DMUs, 12DMUs are inefficient DMUs and retail Industry consistency level appeared low(0.35-0.47) Also, there is a significant difference in terms of efficiency and consistency in the each retail industry. Finally, we showed the summarized result as the Effi-Con Matrix.

• 품질경영학회지
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• 제40권4호
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• pp.599-614
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• 2012

Purpose: We measure service quality based on service process, and examine relationships among product quality, product and service loyalty. Methods: We develop a construct to evaluate process based service quality. We collect data from customers of auto maintenance centers to measure perceived product quality, service and product quality. We test relationships between constructs using structural equation model and regression analysis. Results: Relationships among perceived-product quality, service quality, service loyalty, and product loyalty are all significant. Conclusion: Perceived-product quality has a indirect impact through service quality and loyalty in addition to a direct impact on product loyalty.

• 한국도서관정보학회지
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• 제25권
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• pp.441-474
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• 1996

Up to recently, information service have emphasized mainly on efficiencies of information collection, storage, process. But, now, many people take interest in criteria and evaluation on quality of information itself and its services because of growth of electronic materials and development of telecommunication. Especially, since the greater part of infomation is made gradually digital format, quality of information service regards as of great importance. This study attempts to investigate the quality problem in information services and its a n.0, pplication. Also, to su n.0, pport high quality, it is needed criteria of information services to evaluate and measure. To understand quality of information services, This articles deal with concept of quality on information related sector, quality management, the reason of importance of information quality, quality work of information services. There is little method to measure and evaluate quality of internet services. So it is necessary to study on internet quality, user's selection on its quality, and development on high quality site.

• 한국통신학회논문지
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• 제17권8호
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• pp.881-890
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• 1992

본 논문은 음성 시스템과 통신망에서 이용되는 음성 품질 평가 모델의 구축을 위한 기본 연구로서, 음성 부호화 평가 방법 중 주관적 평가에서 발생되는 여러 문제점을 해결하여 안정된 객관적 평가값을 얻기위해서, 여러 객관적 평가량과 주관적 평가량을 상호 비교한 후, 주관적 평가값에 적합한 객관적 평가량을 검토하였다.