• Title/Summary/Keyword: Quality Management Support Team

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Analysis of Strategies for Quality Assurance in Online Education: The Implications of the Role of an Instructional Design Team to Support Faculty

  • Jeeyoung CHUN;Sookyung LEE
    • Educational Technology International
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    • v.24 no.1
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    • pp.53-80
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    • 2023
  • This study investigates faculty support for quality assurance in online education, and offers suggestions for its improvement based on feedback from Instructional Design (ID) staff working at a public university in the U.S. Qualitative research using semi-structured interviews was conducted with seven ID staff in order to examine their perceptions regarding faculty support related to quality assurance in online education. The results of the data analysis indicate that four types of faculty support-quality assurance reviews using Quality Matter (QM) standards, templates, individual consultations with ongoing support, and monitoring-were offered for faculty. Faculty support for quality assurance in online education could be improved by developing specific quality assurance standards, recruiting external experts, examining learning effects, developing a quality assurance management system, and sharing documents among ID staff. This study highlights the necessity of quality assurance in online education and provides cases of faculty support in a real higher education setting.

The Employees' Perception of the Effectiveness of Team System at University Hospitals in Korea (대학병원의 팀 운영특성에 따른 효과성 인식에 관한 연구)

  • 서영준;김연숙;강소영
    • Health Policy and Management
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    • v.11 no.3
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    • pp.1-30
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    • 2001
  • This study was conducted to evaluate the effectiveness of team system at university hospitals in Korea. Data were collected from administrative and medical support workers at 4 university hospitals through the self-administered questionnaires and analyzed using frequency analysis, t-test, and oneway ANOVA. The results of this study are as follows. First, teams with higher team management characteristics show higher level of quality of work life and performance effectiveness. Second, teams which consist of members with variety background and skills show higher level of quality of work life and performance effectiveness. Third, team which have the higher autonomy, technology variety, job significance, and feedback show higher team effectiveness. Fourth, team which have team leaders with higher leadership score show higher level of quality of work life and performance effectiveness. Fifth, there are differences in team effectiveness in terms of sicio- demographic variables such as average age, position, and tenure of team members, length of team system, and team size. Sixth, the job autonomy of team members and the leadership of team managers have significant effects on the quality of work life variables. Seventh, the leadership of team leaders, job autonomy of members, and individual contact between team managers and members have significant effects on the team performance variables. In conclusion, in order to increase the effectiveness of team system in university hospitals, it is required to consider the characteristics of team management, diversity of team members, the autonomy of team members, the leadership of team manager, and the socio-demographic factors of team members.

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A Case Study of Six Sigma for Improving Non-Function Test Process in the Ammunition Stockpile Reliability Program (저장탄약신뢰성평가의 비기능시험 업무프로세스 개선을 이한 6시그마 적용 사례 연구)

  • Yoon, Keun-Sig;Kim, Yong-Hwa;Bong, Ha-Gyu;Lee, Jong-Chan
    • Journal of Korean Society for Quality Management
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    • v.34 no.4
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    • pp.13-21
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    • 2006
  • This paper includes an example of applying Six Sigma to Non-function test process to improve the efficiency and reliability of the Ammunition Stockpile Reliability Program (ASRP). By applying the DMAIC which is one of the Six sigma methods. we found out the vital few and as an improved version : effective redesign of check-sheets, pre-examination of technology, on-the-scene support system. As a result, we could enhance the reliability and reduce manpower and additional expenses.

Optimizing Nutrition Support in Cancer Care

  • Menon, Kavitha Chandrasekhara
    • Asian Pacific Journal of Cancer Prevention
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    • v.15 no.6
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    • pp.2933-2934
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    • 2014
  • Involvement of a multidisciplinary team in cancer care may have added benefits over the existing system of patient management. A paradigm shift in the current patient management would allow more focus on nutritional support, in addition to clinical care. Malnutrition, a common problem in cancer patients, needs special attention from the early days of cancer care to improve quality of life and treatment outcomes. Patient management teams with trained oncology dietitians may provide quality personalized nutritional care to cancer patients.

The Effects of Perception Levels of Diversity on Team Performance: Moderating Effects of Conflict (다양성 지각 정도가 팀의 성과에 미치는 영향: 갈등의 조절효과를 중심으로)

  • Yun, Jun Hee;Shin, Ho-Chul
    • Journal of Korean Society for Quality Management
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    • v.41 no.2
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    • pp.289-300
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    • 2013
  • Purpose: The results of prior studies investigating main effects between diversity and team performance are neither clear nor consistent. This study seeks to provide more evidence for a direct link between these two. The present study also attempts to close a gap in the literature by examining conflict as a moderator of the relationship between diversity and team performance. Methods: As suggested by Williams and O'Reilly(1998), this study examines the effects of perception levels of three specific types of diversity (social category diversity, value diversity, and informational diversity) and two contextual moderators (task conflict and relationship conflict) on team performance. Results: The results show that perception levels of all three types of diversity are significantly related to team performance in the current sample of 313. Results also indicate that relationship conflict significantly interacted with the perception levels of diversity in relating to team performance. Results for task conflict, however, fails to support the hypothesis. Conclusion: The results suggest that the effects of diversity on team functioning depend on how diversity is perceived by team members, rather than actual diversity seen by team members. Theoretical and practical implications are reviewed, and limitations of the study and suggestions for future research are addressed.

The Study on the Shelf Life of the Combustible Cartridge Case by the Stabilizer(DPA, ECL) and Migration of Nitroglycerin (니트로글리세린의 이동과 안정제(DPA, ECL)에 의한 소진탄피 저장수명 연구)

  • Lim, Hoyoung;Jang, Ilho;Seo, Jihyun;Jung, Yonggeun;Jo, Minsoo;Han, Changho
    • Journal of the Korea Institute of Military Science and Technology
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    • v.22 no.4
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    • pp.509-516
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    • 2019
  • It is well known that nitroglycerin(NG) may evaporate and migrate from the triple base propellant grains in storage. This physical process makes it double base environment to the CCC(combustible cartridge case) which is based on nitrocellulose(NC) without NG. Meanwhile, it is not appropriate to use diphenylamine(DPA) as a stabilizer for CCC in this double base environment because of incompatibility between DPA and NG. So we estimated the shelf life to study the effect of NG migration from propellant to CCC by following the procedures in the STANAG 4257. And we found out that CCC with ethylcentralite(ECL) has 7.5 years longer shelf life than with DPA, when NG migrates to CCC from triple base propellant grains.

Introduction of Management System Case Study on Standardization of Quality Record Management to Improve Quality Performance Rate of SMEs (경영시스템 도입 중소기업의 품질이행율 향상을 위한 품질기록 관리운영의 표준화 사례연구)

  • Cho, Chul-Hee;Park, Byeong Hwa;Park, Jini
    • Journal of Korean Society for Quality Management
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    • v.47 no.4
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    • pp.911-926
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    • 2019
  • Purpose: In an infinite market competition, companies are adopting management systems to gain a competitive advantage. The expectancy effect of the management system is management performance improvement and accurate measurements. These can be made through quality records with integrity and maintainability. This paper examines the operation of records management standards, which are records, storage and management standards for quality records to understand the needs of records management standards and empathize with their needs. Methods: This paper examines PEC's (Pields Engineering Co., Ltd.) specific processes and standards for integrating individual management systems and establishing records management standards. We also look at the specific features of the Search Tool and Document Storage Management Standards that support records management standards. Results: The integration process of PEC's individual management system consists of five steps. A PDCA-based process was established to erode the confusion and inefficiencies caused by overlap between individual management systems. Also, by accurately grasping corporate competence, PEC established a record management standard suitable for the characteristics of the company. PEC's records management standards are used as a useful standard for organizing quality records, and have an impact on management performance improvement. Conclusion: PEC's records management standards enable the verification of quality performance rates and performance measures. Companies can implement appropriate quality improvement strategies based on the numbers identified by introducing records management standards. Companies can succeed in improving management performance when operating quality management that combines performance measurement techniques and records management standards.

The Structural Impact of Technology Readiness on Call Center Counselors' Intention to Use in the Introduction of Artificial Intelligence Systems: Focusing on AICC(Artificial Intelligence Contact Center) (인공지능 시스템 도입에 있어서 기술 준비도가 콜센터 상담사들의 사용 의도에 미치는 구조적인 영향: AICC(인공지능 컨택 센터)를 중심으로)

  • Seong Sik Baeck;Jun Seop Lee
    • Journal of Information Technology Services
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    • v.22 no.4
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    • pp.1-19
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    • 2023
  • This study is a study on the effect of technical readiness factors on counselors' intention to use when applying AICC. AICC counselors experience improved customer service and emotional stability by receiving various monitor notification window services based on artificial intelligence algorithms such as customer counseling history, prohibited word control system, and customized counseling system. Accordingly, this study tried to verify using factors derived from technology readiness theory and technology acceptance theory among the factors affecting the intention to continue using AICC provided to counselors. To verify the research hypothesis, the causal relationship between variables such as Optimism, Innovativeness, Discomfort, Insecurity, and Technology Acceptance Theory, such as Team Support, Ease of Usage, and Innovation Resistance, was verified. As a result of empirical analysis, first, it was verified that Optimism has a positive (+) effect on Team Support and Ease of Usage, and Discomfort and Insecurity have a negative (-) effect on Ease of Usage and Team Support. Second, it was confirmed that Team Support and Ease of Usage had a positive effect on the Intention to use AICC. Based on the above empirical analysis results, the concepts of Technical Readiness were clearly proved, and in practical terms, AICC helped inquiry, quality evaluation, recording, and management of counseling history, ultimately increased corporate work efficiency.

A Case Study of Supporting Six Sigma Innovation Activity of Suppliers (협력업체의 6시그마 혁신활동 지원 사례)

  • Sung, Su-Gyeong;Kim, Joon-Seok;Byun, Jai-Hyun
    • Proceedings of the Korean Society for Quality Management Conference
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    • 2010.04a
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    • pp.483-490
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    • 2010
  • For the success of total six sigma innovation, it is necessary to involve the suppliers In the six sigma activities. This paper presents the deployment and support system of six sigma innovation for suppliers, with the application to an aerospace production company. The process of project selection, project implementation, financial effect verification, benefit sharing is presented. This paper will benefit the companies which are going to enhance all the companies in the supply chain via six sigma activities.

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A Methodology Research on Development Stage of Submarine Vessel through QMST/QCG System (QMST/QCG 제도를 통한 잠수함 함정 체계개발단계 방법론 연구)

  • Seo, Won-Bum;Yim, Si-On;Choi, Young-Ho;Kim, Byeong-Ho
    • Journal of Korean Society for Quality Management
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    • v.48 no.3
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    • pp.521-534
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    • 2020
  • Purpose: This paper is to study the methodology of the development stage of the submarine vessel through the QMST/QCG system. Methods: In order to study the methodology for supporting the development stage of the submarine vessel system, the mission and role for QMST were defined, and the timing and detailed plans of the QCG review were established. Results: Through the analysis of the development stage of the ship's weapon system, QMST was formed, and roles were divided for each subdivision, and methods to effectively support the DAPA IPT were specified. In addition, QCG review timing and plans for submarine safety control lists were established. Conclusion: It is expected that the methodology in the development stage discussed in this study will be useful as a reference when supporting the general weapon system development stage in addition to similar equipment.