• Title/Summary/Keyword: Quality Management Capabilities

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Impact of Business Incubator's Support Service and Manager's Capabilities on the Start-Up Performance (창업보육센터 지원서비스와 매니저 역량이 입주기업의 성과에 미치는 영향에 관한 연구)

  • Bae, Young Im
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.11 no.2
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    • pp.145-155
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    • 2016
  • This article investigates the impact of business incubator's support service and manager's capabilities on the start-up economic performance. BI's support services consist of physical infra, management/legal service, networking service, financial service, technical service, and education/training service. The results show that most BI's support services(except education/training service) have a positive effect on the start-up economic performance. This study also analyzes the gap between the importance and the satisfaction of BI's services. The results show that the satisfaction of BI's services is much lower than the importance. It can be explained that the start-ups' expectations are not able to meet. In conclusion, BI's services have a major impact on the start-up economic performance, but actually they didn't meet the expectation of the start-ups. In the future, the quality level of BI's services and manager's capabilities needs to be improved. The improvement will have a positive effect on the survival and growth of the startups.

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Comparison of Source Apportionment of PM2.5 Using PMF2 and EPA PMF Version 2

  • Hwang, In-Jo;Hopke, Philip K.
    • Asian Journal of Atmospheric Environment
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    • v.5 no.2
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    • pp.86-96
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    • 2011
  • The positive matrix factorization (PMF2) and multilinear engine (ME2) models have been shown to be powerful environmental analysis techniques and have been successfully applied to the assessment of ambient particulate matter (PM) source contributions. Because these models are difficult to apply practically, the US EPA developed a more user-friendly version of the PMF. The initial version of the EPA PMF model does not provide any rotational capabilities; for this reason, the model was upgraded to include rotational functions in the EPA PMF ver. 2.0. In this study, PMF and EPA PMF modeling identified ten particulate matter sources including secondary sulfate I, vehicle gasoline, secondary sulfate II, secondary nitrate, secondary sulfate III, incinerators, aged sea salt, airborne soil particles, oil combustion, and diesel emissions. All of the source profiles determined by the two models showed excellent agreement. The calculated average concentrations of $PM_{2.5}$ were consistent between the PMF2 and EPA PMF ($17.94{\pm}0.30{\mu}g/m^3$ and $17.94{\pm}0.30\;{\mu}g/m^3$, respectively). Also, each set of estimated source contributions of the PMF2 and EPA PMF showed good agreement. The results from the new EPA PMF version applying rotational functions were consistent with those of PMF2. Therefore, the updated version of EPA PMF with rotational capabilities will provide more reasonable solutions compared with those of PMF2 and can be more widely applied to air quality management.

The Benefits of Sales Force Automation Explored: An Empirical Examination of SFA Usage on Relationship Quality and Performance

  • Park, Jeong Eun;Holloway, Betsy Bugg;Lee, Sungho
    • Asia Marketing Journal
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    • v.14 no.4
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    • pp.143-165
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    • 2013
  • Sales force automation (SFA) technologies are increasingly used to support customer relationship management (CRM) strategies. However, the popular press reports mixed results among companies incorporating SFA technologies and the previous studies have less interested in relationship quality between sales person and customer as an outcome of SFA. Actually the improved quality of the salesperson-customer relationship may be the most important outcome of SFA usage. This outcome is especially meaningful in today's marketplace given the increasing focus placed on customer retention and other customer related performance such as customer lifetime value. Therefore, this study seeks to further examine the impact of SFA usage within two different firms using SFA technologies to examine the impact of SFA usage on both customer relationship quality and sales performance. Additionally, the moderating roles of perceived managerial support and salesperson experience on the outcomes of SFA usage are examined. The results shows that direct effect of SFA usage on performance was not significant but highlight the mediating role of customer relationship quality in the SFA usage - sales performance relationship. Also, this research examines a number of moderating effects of both management supports for SFA and salesperson's sales work experience. The results indicate that management support has a significant direct influence on relationship quality and salesperson performance, but not a significant moderating effect on the relationship between SFA usage and the outcomes (relationship quality and performance). Thus moderating effects were not supported but find significant main effects. First of all, finding of this study suggest that a formula for successful SFA implementation must be one that highlights a SFA usage → relationship quality → sales performance sequence. This means when sales person use SFA they must build relationship with customer first then will return some long term performance. Second, the implications of not considering the introduction of big technology initiatives in terms of fit within the company's culture, strategy, structure, and environment may in many cases be quite noteworthy. Therefore, the launching of a new technology in the firm, such as SFA, may have a nonlinear impact upon overall firm performance, depending on the presence of other complimentary resources and capabilities. Finally the authors offer a number of implications for research and practice, and suggest directions for future SFA research that may further improve our understanding of this increasingly relevant topic.

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An Improvement of Interoperability for HD-Class VOD Content Management System Based on H.264 (H.264 기반 HD급 VOD 콘텐츠관리시스템 상호운용성 개선)

  • Min, Byung-Won
    • Journal of Digital Convergence
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    • v.12 no.2
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    • pp.315-320
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    • 2014
  • Recently, although the requirement of quality of VOD content has been transferred upto the class of HD, conventional management systems characterized by OS dependency are truly limited in quality of video image, stability, and compatibility of network environments. In addition most of the content management systems realize very limited capabilities for the real affairs of content management and distribution services in such an OS dependent environment. In this paper, we propose a new scheme of HD-Class VOD Content Management System to solve these problems. We design and implement the proposed system based on open sources by using H.264 video compression method. The proposed system offers high quality content management method based on opened systems and independent on-line distribution method so that it can be realized as an integrated management scheme for VOD contents. Moreover, our system solves the problems of occasional cutting-down video, small screen, and poor image quality that exist in the conventional wmv-type CMS. According to the result of performance evaluation, our system maintains sufficient performance and tolerence for the case of large scale HD content operations or fabrications. We expect that the proposed integrated DB scheme will especially be effective when the content management applications are changed from Internet Web environments to mobile terminal environments.

A Study on the Domain Discrimination Model of CSV Format Public Open Data

  • Ha-Na Jeong;Jae-Woong Kim;Young-Suk Chung
    • Journal of the Korea Society of Computer and Information
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    • v.28 no.12
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    • pp.129-136
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    • 2023
  • The government of the Republic of Korea is conducting quality management of public open data by conducting a public data quality management level evaluation. Public open data is provided in various open formats such as XML, JSON, and CSV, with CSV format accounting for the majority. When diagnosing the quality of public open data in CSV format, the quality diagnosis manager determines and diagnoses the domain for each field based on the field name and data within the field of the public open data file. However, it takes a lot of time because quality diagnosis is performed on large amounts of open data files. Additionally, in the case of fields whose meaning is difficult to understand, the accuracy of quality diagnosis is affected by the quality diagnosis person's ability to understand the data. This paper proposes a domain discrimination model for public open data in CSV format using field names and data distribution statistics to ensure consistency and accuracy so that quality diagnosis results are not influenced by the capabilities of the quality diagnosis person in charge, and to support shortening of diagnosis time. As a result of applying the model in this paper, the correct answer rate was about 77%, which is 2.8% higher than the file format open data diagnostic tool provided by the Ministry of Public Administration and Security. Through this, we expect to be able to improve accuracy when applying the proposed model to diagnosing and evaluating the quality management level of public data.

Design and Implementation of HD-Class VOD Content Management System Based on H.264 (H.264 기반 HD급 VOD 콘텐츠관리시스템 설계 및 구현)

  • Min, Byoung-Won;Oh, Yong-Sun
    • The Journal of the Korea Contents Association
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    • v.9 no.9
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    • pp.18-30
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    • 2009
  • Recently, although the requirement of quality of VOD content has been transferred upto the class of HD, conventional management systems characterized by OS dependency are truly limited in quality of video image, stability, and compatibility of network environments. In addition most of the content management systems realize very limited capabilities for the real affairs of content management and distribution services in such an OS dependent environment. In this paper, we propose a new scheme of HD-Class VOD Content Management System to solve these problems. We design and implement the proposed system based on open sources by using H.264 video compression method. The proposed system offers high quality content management method based on opened systems and independent on-line distribution method so that it can be realized as an integrated management scheme for VOD contents. Moreover, our system solves the problems of occasional cutting-down video, small screen, and poor image quality that exist in the conventional wmv-type CMS. According to the result of performance evaluation, our system maintains sufficient performance and tolerence for the case of large scale HD content operations or fabrications. We expect that the proposed integrated DB scheme will especially be effective when the content management applications are changed from Internet Web environments to mobile terminal environments.

Measures to Improve the Efficiency of the Portable Air Quality Measurement System

  • CHOI, Jong-Sun;CHO, Dong-Myung;KWON, Woo-Taeg
    • Journal of Wellbeing Management and Applied Psychology
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    • v.5 no.3
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    • pp.27-41
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    • 2022
  • Purpose: In this study, pollutants generated in industrial areas were measured using a Portable Air Quality Measurement System(PAQMS). This study intends to examine in detail improvement measures and operational capabilities to operate a more efficient PAQMS. Research design, data and methodology: This study compares and analyzes the measurement values of the PAQMS and the measurement values of the national air quality measurement network. It is intended to develop a PAQMS corresponding to the data of the national measurement network by minimizing the errors that occur during comparative measurement and analysis and supplementing and improving the problems that occur during the current equipment calibration. Results: A PAQMS is an essential equipment for faster and more accurate measurement and analysis of pollutants in case of untimely measurement and civil complaints due to Micro Climate(local weather and environmental influences). Currently, there are many atmospheric measurement equipment in Korea, but only equipment for each item is produced and sold. Currently, these devices on the market must satisfy various conditions such as stable power, temperature, and humidity to calculate accurate measurement values. Conclusions: Therefore, there is no equipment that satisfies the conditions for performing detailed measurement in the field where accurate measurement is required. In this study, these field work conditions and contents for stable measurement were mentioned in the text.

The History and Development of the Marine Environment QA/QC (Quality Assurance/Quality Control) Management System (해양환경 정도관리제도 운영에 대한 고찰)

  • PARK, MI-OK;PARK, JUN-KUN;KIM, SEONG-GIL;KIM, SEONG-SOO
    • The Sea:JOURNAL OF THE KOREAN SOCIETY OF OCEANOGRAPHY
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    • v.26 no.3
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    • pp.185-200
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    • 2021
  • The Marine Environment QA/QC management system has been operated since 2010 to secure the reliability of data and improve the analysis capabilities of measurement and analysis institutions. From 2010 to 2020, the cumulative number of measurement and analysis institutions participated in the QA/QC management system was 266. And the number of certificates issued by the ministry of oceans and fisheries is 182. A total of 32 reference materials for proficiency testing and interlaboratory comparisons have been developed. They were first developed focusing on items (Nutrients, COD) commonly analyzed in marine environmental measuring network, marine pollution impact surveys, sea area utilization impact assessment, deepsea water surveys, and information network on fishing ground environments. In addition, it is time to expand the filed of the QA/QC management system, such as seawater temperature, salinity, PCBs and PAHs in sediments, which are mainly analyzed in most monitoring programs. On-site assessment has been conducted for 162 laboratories according to ISO/IEC 17025 to evaluate their conformity of the quality management system and deficiency. In terms of management and technology requirements, about 4.2% of organizations showed insufficient division of duties among employees 8.7% of them revealed the lack of employee training. By test item, about 6.3% of organizations showed the lack of standard substance management and the state of the cleaning glassware was pointed out in about 5.4% of them. The QA/QC management system should be continuously supplemented by identifying the causes of nonconformities and area for improvement.

A Developing a Machine Leaning-Based Defect Data Management System For Multi-Family Housing Unit (기계학습 알고리즘 기반 하자 정보 관리 시스템 개발 - 공동주택 전용부분을 중심으로 -)

  • Park, Da-seul;Cha, Hee-sung
    • Korean Journal of Construction Engineering and Management
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    • v.24 no.5
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    • pp.35-43
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    • 2023
  • Along with the increase in Multi-unit housing defect disputes, the importance of defect management is also increased. However, previous studies have mostly focused on the Multi-unit housing's 'common part'. In addition, there is a lack of research on the system for the 'management office', which is a part of the subject of defect management. These resulted in the lack of defect management capability of the management office and the deterioration of management quality. Therefore, this paper proposes a machine learning-based defect data management system for management offices. The goal is to solve the inconvenience of management by using Optical Character Recognition (OCR) and Natural Language Processing (NLP) modules. This system converts handwritten defect information into online text via OCR. By using the language model, the defect information is regenerated along with the form specified by the user. Eventually, the generated text is stored in a database and statistical analysis is performed. Through this chain of system, management office is expected to improve its defect management capabilities and support decision-making.

Measures to Strengthen Patient Safety Management Competencies for Patient Safety Coordinators: A Qualitative Research (환자안전 전담인력의 환자안전관리 역량강화 방안: 질적연구)

  • Hee-Jin Kim;Mi-Young Kim
    • Quality Improvement in Health Care
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    • v.29 no.2
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    • pp.2-14
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    • 2023
  • Purpose: This study aimed to identify strategies to enhance the competencies of patient safety coordinators in Korea. Methods: Fourteen participants from nine hospitals were interviewed between May and November 2022. Qualitative content analysis was used to analyze the data. Results: As for the strategies to enhance patient safety management competency, 3 themes and 11 sub-themes were derived. The first theme was 'Having individual competence as a patient safety coordinator', and the sub-themes were 'Communication skills with members', 'Flexible thinking from multiple perspectives', and 'Preparing for administrative work competencies that they had not experienced as a nurse.' The second theme was 'Responding strategically to promote improvement activities', and the sub-themes for it were 'Multi-angle approach to the problem', 'A careful approach so as not to be taken as criticism in the field', 'Increasing the possibility of improvement activities through awareness', 'Activating the network between patient safety coordinators', and 'Expanding learning opportunities through patient safety case analysis.' The third theme was 'Obtaining support to facilitate patient safety activities', and the sub-themes for this were 'Improving staff awareness of patient safety', 'Providing a training course for nurse professional of patient safety', and 'Expanding the manpower allocation standard of patient safety coordinators.' Conclusion: This study explored personal competencies such as document writing and computer utilization capabilities, focused on ways to improve the field of patient safety management, and emphasized the need for organizational and political support.