Asia-Pacific Journal of Business Venturing and Entrepreneurship (벤처창업연구)

The Korean Society of Business Venturing (한국벤처창업학회)
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Impact of Business Incubator's Support Service and Manager's Capabilities on the Start-Up Performance

창업보육센터 지원서비스와 매니저 역량이 입주기업의 성과에 미치는 영향에 관한 연구

  • Received : 2014.03.18
  • Accepted : 2014.04.19
  • Published : 2016.04.30
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Abstract

This article investigates the impact of business incubator's support service and manager's capabilities on the start-up economic performance. BI's support services consist of physical infra, management/legal service, networking service, financial service, technical service, and education/training service. The results show that most BI's support services(except education/training service) have a positive effect on the start-up economic performance. This study also analyzes the gap between the importance and the satisfaction of BI's services. The results show that the satisfaction of BI's services is much lower than the importance. It can be explained that the start-ups' expectations are not able to meet. In conclusion, BI's services have a major impact on the start-up economic performance, but actually they didn't meet the expectation of the start-ups. In the future, the quality level of BI's services and manager's capabilities needs to be improved. The improvement will have a positive effect on the survival and growth of the startups.

본 연구에서는 창업보육센터 입주기업 250개사를 대상으로 매니저 역량 수준과 지원서비스 만족도가 입주기업의 경제적 성과에 미치는 영향에 대해 실증적으로 분석하였다. 이때 지원서비스는 '물리적 시설 및 장비 지원', '경영/법률지원', '네트워크지원', '자금지원', '기술지원', '교육지원'의 6가지로 구분하였다. 분석결과, 매니저 역량과 지원서비스 중 '교육지원'을 제외한 항목이 입주기업의 경제적 성과에 유의미한 영향을 미치는 것으로 나타났다. 이와 함께 창업보육센터의 각 지원서비스에 대해 입주기업이 중요하다고 고려하는 수준과 입주 후 경험을 통해 얼마나 만족하고 있는지 만족도 수준을 조사하여 비교분석한 결과, 창업보육센터 지원서비스에 대한 중요도에 비해 만족도가 매우 낮은 수준으로 나타나 입주기업들의 서비스에 대한 기대를 충족시키지 못한다고 설명할 수 있다. 본 연구결과를 종합하면 창업보육센터의 지원서비스에 대한 만족도는 입주기업의 경제적 성과에 매우 중요한 영향을 미치지만 실제로 입주기업들이 기대하는 창업보육센터 지원서비스 수준보다 현재 만족도는 매우 낮은 수준이다. 향후 창업보육센터의 매니저 역량 및 지원서비스의 질적 수준을 제고함으로써 입주기업의 경제적 성과를 향상시켜야 할 것이다.

Keywords

References

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