• Journal of the Korean Society of Clothing and Textiles
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• v.27 no.6
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• pp.685-695
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• 2003

The purpose of this study was to identify dynamic relationship structure in fashion Internet shopping mall and to present marketers to perform marketing strategy in e-CRM, focusing on trust and commitment. 473 customers who had purchased fashion products in fashion internet shopping mall had participated in the survey. Finally, 470 were used into data analysis. The data was analyzed by factor analysis, t-test, ANOVA, correlation analysis and Structural Equation Model(SEM) using AMOS program. As the results, 'economic benefits' and 'service' variables had the positive effects on 'trust'. Especially, 'service' had the major effect on 'trust'. 'Trust' and 'product information quality' had the positive effects on 'emotional commitment'. 'Trust', 'economic benefits' and 'reputation' had the positive effects on calculus commitment, while contents had the negative effect. Also, 'emotional' and 'calculus' commitment had positive effects on 'relationship maintenance intention'. 'Emotional commitment' had higher effect on 'relationship maintenance intention' than 'calculus commitment'. 'Calculus commitment' had the positive effect on discontinue relationship intention when shopping mall made mistakes. The results of this study provide e-CRM marketing strategy for marketers of fashion internet shopping mall.

• Journal of Korean Society for Quality Management
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• v.40 no.1
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• pp.73-87
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• 2012

The previous researches have addressed the importance of service quality, customer perceived value, and customer satisfaction, but the precise nature of the interrelationship that exist between these constructs still remains a key issue. This study extend the previous researches by developing a conceptual framework linking all of these constructs, additionally including service costs and customer expected value, in a business-to-business setting. The hypothesized model indicates that delivering high quality and lower costs service can create superior customer value and results in higher customer satisfaction. The authors test the hypothesized model on data obtained from power plant operators using structural equation modeling. The results suggest that service quality displays a stronger potential for creating customer value than costs consideration. In addition, the results reveal that managing the customer expected value is important for obtaining higher customer satisfaction.

• Food Science and Preservation
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• v.1 no.2
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• pp.81-86
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• 1994

This study examined the quality change of red peppers during storage at various temperatures and humidities. It was observed that red peppers showed mold at aw 0.75(>25% water content), discoloration at aw 0.33(<10%) and browning at aw 0.75(>19%). The most ideal condition of the storage for red peppers was a 13∼15% water content and 60${\pm}$5% RH. The storage life for whole red peppers were 2.0 months at 40$^{\circ}C$, 13.6 months at 25$^{\circ}C$, 27.3 months at 15$^{\circ}C$, 30.0 months at 10$^{\circ}C$, and 65.0 months at -3$^{\circ}C$. During any storage period above, level of capsanthin, browning and capsaicin were changed for whole peppers. Browning appeared to be a crucial factor for marketable quality of stored red peppers. It was found that the level of capsaicin & capsanthin have a miner relationship with marketable quality for consumer. Storing red peppers in nitrogen and vacuum atmosphere packing condition was found to be better than storing them in air at various temperatures in terms of storage life and quality maintenance. The nitrogen gas packaged red peppers kept longer shelf life and better quality compared with vacuum packaging.

• International Journal of Quality Innovation
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• v.4 no.2
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• pp.101-122
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• 2003

With the development of the American Customer satisfaction index (ACSI), research on customer satisfaction measurement or evaluation methods have become significant in the last decade. Most of international customer satisfaction barometers or indices are evolved based on the cause and effect relationship model of ACSI. Of critical importance to validity of customer satisfaction indices is how to construct a measurement attribute or indicator model and provide an effective implementation method effectively. Quality Function Deployment (QFD) is a very useful tool for translating the customer voice into product design through quality engineering. In fact, this is a methodology for measuring and analyzing evaluation indicators by their relationship matrix. In this paper, we will make an effort to integrate the framework of QFD into the measurement problem of customer satisfaction, and also develop a new multi-phase QFD model for evaluation of Customer Satisfaction Index (CSI). From the houses of quality in this model, the evaluation indicators impacting on customer's global satisfaction are identified by means of their relationship matrix. Then the evaluation indicator hierarchy and its measurement method for the customer satisfaction index are presented graphically. Furthermore, survey data from the Chinese automobile maintenance sector and a relevant case study are utilized to show the implementation method of the QFD model used to measure and analyze of customer satisfaction.

• Journal of East-West Nursing Research
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• v.27 no.2
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• pp.185-194
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• 2021

Purpose: This study aimed to investigate the effects of fatigue, anxiety, depression, and cognitive function on the quality of life of gastrointestinal cancer patients receiving chemotherapy. Methods: Data were collected from a total of 141 participants. The measurements used were Functional Assessment of Chronic Illness Therapy for fatigue (FACIT-F), Hospital Anxiety and Depression Scale (HADS) and Functional Assessment of Cancer Therapy for cognitive function (FACT-Cog). Results: Significant correlations were found among fatigue, anxiety, depression, cognitive function, and quality of life. The mean score of quality of life was 59.60 out of 108, and 68% of the variance in QOL was explained by fatigue, anxiety, depression, and cognitive function. Cognitive function was the most influential factor (β=.30), followed by anxiety (β=-.27), depression (β=-.24), and fatigue (β=-.18). We found that the better the cognitive function, the lower the anxiety and depression, and the lower the degree of fatigue, the higher the quality of life. Conclusion: A nursing program for managing the changes in fatigue, anxiety, depression, and cognitive function should be provided to enhance maintenance and the improvement of the quality of life for gastrointestinal cancer patients who receive chemotherapy.

• Transactions of the Korean Society for Noise and Vibration Engineering
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• v.18 no.10
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• pp.1014-1023
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• 2008

Subway electric trains need to be faster for accommodation of long distance passengers. The faster run of the existing trains results in deterioration of ride quality due to noise and vibration. To reduce the noise and vibration of the electric train, a running test of the electric train was performed and an ADAMS/Rail model was set up to verify the running test results. The experimental results show that the sources of the cabin noise and vibration basically comes from the irregularity of the railroad track and the deterioration of the connection part between cabin and bogie. Consequently for mitigation of noise and vibration of the electric train, the redesign of the center pivot with softer stiffness and the minimization of rail irregularity are necessary. the frequent maintenance of the train will lead to better comport.

• The Transactions of The Korean Institute of Electrical Engineers
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• v.58 no.3
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• pp.444-449
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• 2009

This paper introduces a method to establish performance criteria of the in-house power supply system in nuclear power plants. The performance criteria of the system is presented in terms of the number of function failures and amount of the out-of-service time that can be allowed commensurate with the probabilistic safety assessment results of the nuclear power plants. To obtain the performance criteria such as reliability and availability, the functions of the system were analyzed and probabilistic assessment results were utilized. This method provides quantitative guidelines in selecting and monitoring system functions to determine an adequate level of maintenance quality in order to ensure the probabilistic goals for the safety of the nuclear power plants.

• Proceedings of the KIPE Conference
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• 2008.06a
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• pp.160-163
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• 2008

Currently workmen take charge of the maintenance work of bridges. But the process of sealing cracks in damage bridge is dangerous, costly, and labor-intensive operation Labor turnover and training are increasing problems related to crack sealing crews, and as traffic volumes increase, crack sealing operations become increasingly disruptive to the general public. Automation crack sealing can reduce labor and road user costs, improve work quality and decrease worker exposure to bridge hazards. This research aims to develop an automated damage bridge crack sealing system and developing of algorithms for hybrid controlling.

• Proceedings of the Korea Concrete Institute Conference
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• 2006.05b
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• pp.261-264
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• 2006

Recently, the environment problems are risen to social problems. People have requested the convenience of a human activity and the enhancement of a human quality. The facility was, however, emphasized on the acquisition and treatment of water with the construction and maintenance of a irrigation and drainage structure. The concept of an environmental friendship has been introduced to change our society structure to an environment friendship at 21th century. But the concept lacks theoretical and systematic foundation. So, The maintenance technique, concrete products and construction methods will be made to be an environment friendship. The standards for environment friendship will be presented.

• Proceedings of the Korean Institute of Building Construction Conference
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• 2008.11a
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• pp.205-211
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• 2008

Recently, selects method of waterproofing where is suitable with method and material physical properties, construction technique, Productive technique and specifications and maintenance techniques evaluation for the same evaluation method is coming to be presented. Respects the application which select system is substantial objectively reflects a weight to evaluation item the research for is necessary. This research the evaluation which in order is effective and the decision-making to be possible about technically countermeasures for a quality security from waterproofing materials, method selection processes, clearly responsible dividing of construction and maintenance techniques. A sets weight of evaluation item for right select system, it stratify the causes which affect in priority based on AHP.