• Title/Summary/Keyword: Quality Maintenance

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An Empirical Investigation of Vendor Readiness to Assess Offshore Software Maintenance Outsourcing Project

  • Ikram, Atif;Jalil, Masita Abdul;Ngah, Amir Bin;Khan, Ahmad Salman;Mahmood, Yasir
    • International Journal of Computer Science & Network Security
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    • v.22 no.3
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    • pp.229-235
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    • 2022
  • The process of correcting, upgrading, and improving software products after they have been handed over to the consumer is known as software maintenance. Offshore software maintenance outsourcing (OSMO) clients benefit from cost savings, time savings, and improved quality software through OSMO. In most circumstances, the OSMO vendor makes a lot of money but not in all the cases. Especially, when the OSMO project offer is not properly assessed. An efficient outsourcing contract might yield successful outcomes for outsourced projects. But before sending a detailed proposal to bid on the OSMO project the vendor must have to assess the client's project (business offer) requirements. The purpose of this study is to find out common trends within the assessment of a OSMO project. A case study approach along with semi-structured interviews from eight companies concluded ten common practices and several roles. Among these practices, four (code structure, requirements, communication barriers and required infrastructure) were consistent amongst the responses .The findings, limitations and future work are discussed.

Measurement of Nursing Service Quality using SERVQUAL Model (SERVQUAL 모델을 이용한 간호 서비스 질 측정)

  • Lim, Ji-Young;Kim, So-In
    • Journal of Korean Academy of Nursing Administration
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    • v.6 no.2
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    • pp.259-279
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    • 2000
  • This study is a descriptive analytic research measuring nursing service quality, using SERVQUAL model, to make fundamental data and strategies for nursing service improvement. Data were collected by self-reported questionnaire from 202 patients and 142 nurses, from June 7 to 14, 1999. The reliability of instrument were adequate(Cronbach ${\alpha}=.94$). SAS program was utilized for statistical analysis of collected data. The results were as follows; 1. There was a gab between patient's expectation and perception on nursing service(Gap B). Gap D was indicated an affecting factor to decide nursing service quality. Gap C was indicated an indirect affecting factor of nursing service quality. Because it was not statistically significant in total item analysis, but in individual item analysis, 7 items were appeared statistically significant. Gap A was not a gap occurrence factor of nursing service quality. 2. Focuses of nursing service quality improvement strategies were; (1) to direct qualitative improvement of nursing service in order to correspondence patient's nursing service expectation. (2) to make nurse's service activity modified because nurse's practice were not reached patient's expectation level. (3) to need internal, external factor analysis affecting nurse's service activity. 3. Nursing service quality was decided by rather environmental inappropriateness provided nursing service than itself. Therefore, to make nursing service quality improvement, it is required to improve nursing service environment. For this, followings are required; (1) to strengthen nurse's education on lower part of nursing service satisfaction and QI activities. (2) to balance demand and supply of nursing personnel. 3) to fix computerized system for reducing other duties weight except nursing care through analysis of nursing activity. (4) to construct rational cooperating system among related departments. 4. The important parts for nursing service quality improvement were indicated as follows: (1) Gap B: 'prompt reaction', 'examination symptom before patient's complaint', 'hearted nursing service reducing patient's dissatisfaction', 'explanation goals of nursing activities', 'having special Knowledge enough', 'maintenance position comfortably', 'management of patient's physical hygiene'. (2) Gap C: 'maintenance physical safety', 'explanation about hospital rules and facilities'. (3) Gap D: 'tender, safe injection and wound care'. Because above items are mostly improved through nurse's attitude change and quality improvement, it is required to establish nursing standardization and to strengthen nurse's clinical education. As the based on above results, followings are suggested; 1. SERVQUAL model is very useful to make strategies for nursing service quality improvement because it indicates multiple factors affecting hap occurrence. 2. At individual items analysis of Gap C, statistically significant 7 items appeared higher nurse's perception level than patient's perception level on nursing service were trouble perception level on nursing service quality improvement. So. it need further research to analysis about these difference occurring factors. 3. At analysis of Gap D, it is indicated that in nursing service performance process, multiple factors lowing nursing service quality were intruded. So it needs further research to analysis what these factors are and how each factors affect on nursing performance process. 4. nursing service quality measurement is changeable according to sample select time or sampled subject's characteristics. So to develope strategy for nursing service quality improvement is based on the results of periodical analysis.

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A Study on Relationship of Airmen influencing Airline Flight Quality (항공사의 운항품질에 영향을 미치는 항공종사자의 관계에 관한 연구)

  • 은희봉;최세종
    • Journal of Korean Society for Quality Management
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    • v.31 no.4
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    • pp.95-116
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    • 2003
  • The primary purpose of this paper is to determine the impact of shared values, conflicts and balanced power that reside in the relationships between airline maintenance engineers and pilots who are considered to be core components in operating aircraft. According to the analysis, the higher the shared values, the lower the conflicts, and the more balanced power between those two parties, the higher the mutual trust and job satisfaction levels. It was also found that the quality of flight operation changes depending on the mutual trust and job satisfaction levels. These results clearly show that the quality of flight operation is directly related to the interactions among two parties and feelings for each other in an environment where mutual dependencies are highly required.

Effective Implementation of Quality Management System through Life Cycle Model and Measurements of TL 9000 (TL 9000의 성과지표와 수명주기모형을 통한 효과적인 품질경영시스템의 적용방안)

  • 서창적;김정래
    • Journal of Korean Society for Quality Management
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    • v.29 no.4
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    • pp.1-17
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    • 2001
  • The characteristics of Telecommunication Industry encompass not only hardware and software but also the service aspect of them. One way to improve the industry up to the international level in terms of hardware and software as well as service aspect is to comply with tile TL 9000 standard, which was established by QUEST Forum, the group consisted of U.S. communication industry, based on the ISO 9000 Quality Management System. In this study, design, establishment, implementation, maintenance and improvement of quality system for domestic telecommunication industry are thoroughly investigated based on TL 9000 standard, with its LCM(Life Cycle Model) model and measurements. Also, Process Approach is suggested to help the industry realize the system to meet its specific needs. In addition, specific examples with the successful certification to TL 9000 standard are presented.

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Metrics for Code Quality Check in SEED_mode.c

  • Jin-Kuen Hong
    • International Journal of Internet, Broadcasting and Communication
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    • v.16 no.3
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    • pp.184-191
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    • 2024
  • The focus of this paper is secure code development and maintenance. When it comes to safe code, it is most important to consider code readability and maintainability. This is because complex code has a code smell, that is, a structural problem that complicates code understanding and modification. In this paper, the goal is to improve code quality by detecting and removing smells existing in code. We target the encryption and decryption code SEED.c and evaluate the quality level of the code using several metrics such as lines of code (LOC), number of methods (NOM), number of attributes (NOA), cyclo, and maximum nesting level. We improved the quality of SEED.c through systematic detection and refactoring of code smells. Studies have shown that refactoring processes such as splitting long methods, modularizing large classes, reducing redundant code, and simplifying long parameter lists improve code quality. Through this study, we found that encryption code requires refactoring measures to maintain code security.

A Study on Management Condition and Improvement of Artificial Greens in GBCS-Certified Apartments through the Post Occupancy Evaluation (POE를 통한 친환경건축물 인증 공동주택 인공환경 녹화 관리 실태 및 개선방안 연구)

  • Kim, Bo-Ram;Ahn, Tong-Mahn
    • Journal of the Korean Institute of Landscape Architecture
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    • v.40 no.6
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    • pp.1-12
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    • 2012
  • This study aims to suggest ways to improve sustainability on housing complexes. This study sampled eight housing projects in Seoul and GyeongGi-Do in Korea, which were completed in June 2007 and June 2008. Then, are retention and maintenance on "constructed greens for ecological environment" including "green structures substitutes retaining walls", "green roofs", and "green walls." Study methods are field investigations of the sampled sites, and Post Occupancy Analysis. Major findings were; 1) "constructed greens" are not well retained in more sites and and this implies the GBCS(Green Building Certification System) does not meet its objectives well, 2) User showed lower user satisfaction to "constructed greens". User satisfaction concerning "green structures substitute retaining walls" was higher than the satisfaction on the other constructed green type. Satisfaction Assessment Criteria lower 1han average were "level of quality", "meet the design objectives", "vegetation management status", "vegetation maintenance". 3) User satisfaction was strongly correlated on the level of quality factor of "constructed green". In addition, tue other factors are the significant correlations between the satisfactions. The present GBCS has inadequate assessment standards for maintenance, which lead to lower the entire satisfaction. Therefore, periodic recertification system, education and information providing for the managing personals, and incentives for good maintenance or disincentive for poor maintenance of the "constructed greens" are suggested to improve the GBCS.

Function of Environmental Flows for Sustainable Water Resources Management (지속가능한 물 관리를 위한 환경유량의 기능정립에 관한 연구)

  • Choi, Ji-Yong
    • Journal of Environmental Policy
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    • v.6 no.2
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    • pp.47-70
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    • 2007
  • In recent days, people's requests about water resources have been developed from managing quality and quantity of water resources to forming a river environment by restoring normal function of river. To meet these requests, it is necessary to establish the concept of environmental flows. In Korea, the environmental flows was introduced as a concept of river maintenance flows in a sense of river management. The function of river maintenance flows has been changed according to what the major issue is in that age such as navigation, water quality, and prevention of saline water intrusion. As the assesment of river maintenance flows in Korea focused mainly on the function of water usage oriented in human, it could not be defined and emphasized in a sense of ecosystem as a pure meaning of environmental flows. And while the existing river maintenance flows are included the assesment of flows, there is not a practical procedure to supply them and the efficient management in a sense of environment is not performed. The environmental flows should be further developed from the river maintenance flows and changed to a new concept focused on maintaining the health of ecosystem. In other words, the environmental flows should be defined as a necessary flows for maintaining the function of river and its original value, and be considered on the same or higher value of flows for maintenance of economic activity, recreation, and power generation.

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Quality Management Platform of Ocher Concrete Using Nondestructive Tests Based on the Stress Waves (응력파기반 비파괴검사법을 이용한 황토콘크리트 품질관리 플랫폼)

  • Hong, Seong-Uk;Kim, Seung-Hun;Kim, Seong-Yeob
    • Journal of the Korea institute for structural maintenance and inspection
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    • v.20 no.6
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    • pp.120-127
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    • 2016
  • Several problems including respiratory and skin disorders due to the problems for sick house syndrome have occurred, there appears echo friendly materials to solve the problems. The research is lacking in quality management techniques ocher concrete using nondestructive tests. In this research, the experimental works were conducted to study the initial quality control for the compressive strength of Ocher concrete(21 MPa). The purpose of this study is the implementation platform for quality management of ocher concrete using nondestructive tests. It uses the relationship between the compressive strength and ultrasonic pulse velocity of the ocher concrete to estimate the compressive strength of the ocher concrete. And using the impact echo method to estimate the thickness of the ocher concrete. The platform is based on a Java script, so that the user can obtain the data through the platform.

A Study on Experiment for Improvement of Water Quality in Concrete Block Using Illite and TiO2 Powder (일라이트와 이산화티탄을 활용한 콘크리트 블록의 수질환경개선을 위한 실험연구)

  • Her, Jae-Won;Kang, Kyung-Soo;Kim, Young-Su
    • Journal of the Korea institute for structural maintenance and inspection
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    • v.22 no.1
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    • pp.115-122
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    • 2018
  • In order to conduct the "A Study on Experiment for Improvement of Water Quality in Concrete Block Using illite and $TiO_2$ Powder", as a result of the preliminary mortar experiment, water quality purification characteristic test, pollution-resistance test, fish poison test, and the related KS-equivalent tests after manufacturing the actual concrete block, the following conclusion were deduced. As a result of the concrete block functional evaluation equivalent to KS, all the conditions showed higher compressive strength. Even though increase of absorption rate, according to illite replacement in vesicular structure, was expected as a problem, it was replaced after mixing with Titanium dioxide, and then Titanium dioxide was settled in large pores of illite so there was no problem in absorption rate.

A Study on the Applying Improvement Method of Guide for efficient depot level maintenance (효율적인 창정비요소개발을 위한 지침 개선적용 연구)

  • Jeong, Inn-Sung;Kim, Hyeong-Do
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.20 no.12
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    • pp.789-796
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    • 2019
  • If the development of Integrated Logistics Support (ILS) for maintenance of the end step is conducted systematically and efficiently, the weapon system lifecycle can be postponed and the availability can be improved. DEFense CONdition (DEFCON) is maintained as perfect. Nevertheless, like its importance, the guide for maintaining the depot performance is applied differently for each weapon system. The errors that can result cause additional cost, etc. ILS development at depot level maintenance is different from full scale development. Therefore, this study distinguishes the management and deployment section for the development concept. An additional way to perform an efficient development of depot maintenance element when determining the depot maintenance period were presented. This study examined how the Reliability, Availability, Maintainability (RAM), Logistics Support Analysis (LSA), and ILS 11 elements intersect at the depot maintenance sources. An analytical study of concrete adoptable plans was performed. The systematic adoption of a development procedure can make it possible to calculate the adoptable development cost. In addition, it can be helpful for improving the quality level and practical use of work products.