• 한국품질경영학회:학술대회논문집
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• 한국품질경영학회 1998년도 The 12th Asia Quality Management Symposium* Total Quality Management for Restoring Competitiveness
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• pp.92-101
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• 1998

As service firms continue to seek unique sources of sustainable competitive advantage, service quality has been discussed as a potential alternative to traditional skills and sources. The information of customers is generally believed to be a key component in creating corporate responsiveness to customer requests. In order to develop and maintain long-term close relationships with customers, service firms need to build an effective and ongoing service qualify information system(SQIS). Service firms that formally collect customer-related information and internal service quality information were to be more responsive. Accordingly, the purpose of the present study is twofold. 1. How to get the information on the service quality. 2. How to build a SQIS. An analysis is conducted of SQIS into input, process and output staging. One of numerous examples from financial service-sector firms is given to show SQIS can be developed to improve service qualify. Implications and strategies for building an effective SQIS for financial service-sector firms are discussed, and directions for future research are indicated.

• 품질경영학회지
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• 제33권2호
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• pp.13-21
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• 2005

Most organizations adopt a process-based approach to manage their operations and now business process management(BPM) is a well-established concept. Because ISO 9001:2000 has been influenced by BPR and it also emphasizes process based, BPM can get together with ISO 9001:2000. Korea Institute of Science and Technology Information has taken ISO 9001:2000 certificate in November 11, 2003 and now implements quality management systems based on BPMS. We call it KQMS(KISTI Quality Management System). KQMS based on BPMS is a new example in field of ISO quality management and is expected to support process management well.

• 정보관리학회지
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• 제19권3호
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• pp.69-90
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• 2002

현대는 정보센터에서 제공하는 정보서비스의 품질을 고객이 요구하는 수준으로 제공하여야 한다. 이를 위하여 프로세스를 중심으로 한 시스템 경영이 필요한 시점이라고 할 수 있다. 본 연구는 국제적인 품질경영시스템인 ISO 9000 인증제도의 이론적 검토를 통하여 ISO 9000 인증제도와 인증 추이를 조사하였다. 아울러 이를 정보센터에서 ISO 9000 품질경영시스템의 도입에 대한 조직 구성원들의 인식도를 설문조사, 분석하였다. 이를 통하여 정보센터에서 ISO 9000 품질경영시스템 인증제도에 대한 인식제고와 향후 ISO 9000 인증제도의 도입시 필요한 사항 등을 파악하고자 하였다.

• 한국도서관정보학회지
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• 제21권
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• pp.401-429
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• 1994

According to database and information technology development, many interests of database quality control have being increase. The purpose of database quality control is improvement quality of data itself as well as database system to satisfy user's need. As this paper was especially written about quality control of bibliographic database, to embody complete bibliographic database, it was invested numerous errors and its case by analyzing MARC records. In addition, it was presented that high degree's cataloging education, introduction of su n.0, pporting systems, and development of intelligent quality control system for quality improvement.

• Korean Journal of Geomatics
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• 제2권2호
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• pp.145-151
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• 2002

GIS technique is applied to the analysis of ambient air quality information. For this study, the TMS-monitored air quality information was imported with the geographical information of the TMS stations in Capital Area. It is found that currently available GIS technique has a great extend of potential for air quality management. From the analysis of air quality information, the GIS application demonstrates the poor air quality in the central Capital Area and the it is improved as it travels down to the suburb area. The ambient air quality is also proven to be highly influenced by the ozone concentration in a mid-summer day.

• 대한설비관리학회지
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• 제23권4호
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• pp.29-38
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• 2018

Through process quality information, the time required for process quality analysis has been drastically shortened, the process defect rate has been reduced, and the manufacturing lead time has been shortened and the on-time delivery rate has been improved. Therefore, The purpose of this study is to develop a quality information analysis system model that effectively shortens the time required for process quality analysis in automobile safety belt parts manufacturing process. As a result of experiments on communication operation between manufacturing execution system (MES) quality server, injection machine control computer, injection machine programmable logic controller (PLC) and terminal, in analyzing quality information, the conventional handwriting input method took an average of 20 minutes, but the new multi-network method took about 2 minutes on average. In addition, the process defect rate was reduced by 13% and the manufacturing lead time was shortened from 28 hours to 20 hours. The delivery compliance rate improved from 96 to 99%.

• 국제학술발표논문집
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• The 3th International Conference on Construction Engineering and Project Management
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• pp.1453-1462
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• 2009

It is very important for performance of information system that we make an effort to raise user's satisfaction by continuously grasping user's requirement by evaluation of PMIS based on ASP service quality and reflecting this to information system. However, It is lack that developments of suitable evaluation index of PMIS based on ASP service quality. Hereupon, In this study, we propose the evaluation indicators. First, The evaluation area is classified by form the foundation of D & M IS Success Model (2003); system quality, information quality, service quality. Second, The detail evaluation item which include considerations which are gotten through investigation of the construction industry and PMIS based on ASP is grouping by form the foundation SERVQUAL which is a service quality evaluation tool proposed PZB(1988). It is suitable to evaluate PMIS based on ASP service quality in construction industry and able to evaluate various aspects.

• 한국안전학회지
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• 제23권1호
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• pp.57-65
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• 2008

The disaster damage can be reduced not only by quick response to its scene, but also by right resource allocation to the right places. The role of information quality on disaster resource has been considered to be an important factor for disaster management. The aim of this research is to investigate and explain the relationship between information quality and performance on disaster resource management. The information quality control for the disaster response operator is central to deliver right information to right people among different government levels such as local, state, and federal government.

• Asian Journal of Innovation and Policy
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• 제9권1호
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• pp.12-35
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• 2020

Quality performance information has been regarded as a significant step toward managing public performance. Although a correlation between the quality of information and its actual usage among managers in high-accountability policy areas has been found, quality performance information has not been properly provided to practitioners. This study takes an Institutional Analysis and Development approach to assess an appropriate institutional framework that facilitates state agencies and academics to coproduce this information. Based on a conceptual framework, we analyze a public information system of the Workforce Data Quality Initiative in Ohio and carry out a content analysis with NVIVO. It is found that arrangements that can manage the incentive dynamic in this process may help to align heterogeneous stakeholders in a mutually supportive fashion. Also, the research agenda and information resulted from being coproduced for management and academic purposes, simultaneously. This use of administrative data sheds light on how quality performance information can be coproduced under an appropriate institutional arrangement between administration and research communities. It is suggested that accessibility to the information system among various stakeholders should be improved.

• 한국컴퓨터정보학회논문지
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• 제19권3호
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• pp.87-100
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• 2014

본 연구에서는 물류기업의 정보기술자원과 물류정보시스템 정보품질이 물류성과에 영향을 미치는 영향을 분석하였다. 위의 연구목적을 달성하기 위하여 물류기업의 전산담당자를 대상으로 설문을 수행하여 수집된 설문 중 통계분석에 유효한 125부를 가지고 연구가설을 검정하였다. 실증분석 결과, 기업의 정보기술자원은 물류정보시스템 정보품질을 향상시키는 중요한요인이며, 물류정보시스템 정보품질 중유용성에 기여함으로써 물류기업의 물류성과를 향상시키는 것으로 나타났다.