• Proceedings of the Society of Korea Industrial and System Engineering Conference
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• 2002.05a
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• pp.379-386
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• 2002

As the value and relative importance of service industry boosts in modern society, to strengthen competitiveness companies starts to recognize the quality of service as a key component in their business operations. Furthermore, companies that apply the quality of services as their competitive method are concentrating more on the area of quality control. Nevertheless, the previous researches related to this area were more focused on the aspect of measure rather than the control. In this paper, each fractionated customer group in consideration of its characteristics is made in use of estimating the quality of service using the conjoint analysis. The principal variable selective method which a small number of variables is used to control a large number of variables is applied. Hotelling's $T^2$ control chart is applied to administer many relative variables of the quality of service because it is a Multi-item. If abnormal indications appear by adding new data, the method to find and improve variables using MYT decomposition is suggested to apply.

• International Journal of Quality Innovation
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• v.5 no.2
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• pp.70-78
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• 2004

Client-supplier collaboration in new product development (NPD) has been a strategy in response to fierce global competition. Traditionally, Hong Kong suppliers collaborate with worldwide clients through original equipment manufacturing (OEM) arrangement in which suppliers manufacture products according to clients' design. In recent years, a growing number of Hong Kong suppliers have transformed to original design manufacturing (ODM) in which they are assigned a design responsibility other than manufacturing products. The ODM arrangement necessitates a close interaction between clients and suppliers, which brings about intense conflict. Conflict has been recognized as an important factor affecting NPD performance including product quality. This paper studies the conflict handling practices of Hong Kong ODM suppliers based on 87 survey data. The results show that the suppliers frequently adopt effective conflict handling practices by which they can develop products of good quality through better design decisions. The results also suggest that the use of ineffective conflict handling behaviors, particularly avoiding, should be reduced for better product quality.

• Journal of Sericultural and Entomological Science
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• v.17 no.1
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• pp.69-74
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• 1975

This report was aimed to examine the status of raw silk quality and to come up with means of the good quality silk production by use of the statistical quality control method. The results obtained are as follow ： 1) The raw silk quality of size 20/22 denier was found to be 2A grade during the last five years. 2) In order to level up the silk grade, the better quality control is required especially in the average evenness and cleanness. 3) It was found that winding brakes and elongation of silk threads have been versed gradually through the period. 4) Larger variation was observed in cleanness control chart, but low evenness have stayed with in the desirable control range.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.22 no.52
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• pp.261-273
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• 1999

It is booming to use computer and information owing to the information society. Therefore, software demand is increasing rapidly. Enhancing utility value depends upon software quality. Software quality measurement and evaluation are necessary to satisfy the users who are using computers. In the present time, ISO/IEC 9126 define 6 quality characteristics and 21 sub-characteristics including 40 inter quality characteristics. We developed software evaluation technique using the check list in accordance with the ISO/IEC 9126 in analysis phase. We evaluated the software quality in order to verify developing technique at S college. As a result of the evaluation, this college has found it necessary to maintain the software as soon as possible because academic systems are not adequate for users at this present time.

• Journal of Environmental Impact Assessment
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• v.22 no.1
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• pp.109-116
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• 2013

By IPCC climate change scenario, the socioeconomic actions such as the land use change are closely associated with the climate change as an up zoning action of urban development to increase green gas emission to atmosphere. Prediction of the land use change with rational quality can provide better data for understanding of the climate change in future. This study aims to predict land use change of Cheongju in future and SLEUTH model is used to anticipate with the status quo condition, in which the pattern of land use change in future follows the chronical tendency of land use change during last 25 years. From 40 years prediction since 2000 year, the area urbanized compared with 2000 year increases up to 87.8% in 2040 year. The ratios of the area urbanized from agricultural area and natural area in 2040 are decreased to 53.1% and 15.3%, respectively.

• Journal of the Korean Institute of Navigation
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• v.24 no.4
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• pp.269-283
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• 2000

Service is the source of firm's competitive advantage in recent years. The importance of service quality in any service industry doesn't need to be disputed. Customers have expected the improvement of the quality of service they receive ,so providers are struggling to meet these expectations. This study aims at finding factors of service quality in passenger transportation. An empirical investigation and the measurement on the perceived Service Quality by customers in the passenger transportation system was carried out. The purpose of this study is to clarify the factors of service quality on the basis of service marketing concept. In order to fulfill the objectives, this paper combines research tools that include both empirical study and documentary research. Data was gathered from 239 passengers by the use of questionnaire. In this study, the established hypotheses were generated on the basis of the service quality evaluation (SERVQUAL) model. Research findings through empirical test are as follows. First, five service quality dimensions in passenger transportation are identical to SERVQUAL dimensions defined by Parasuraman, Zeithaml, and Berry in 1988. Second, demographic segments such as gender and age don't have significant different dimension of service quality. Third, there is no significant difference between groups by experiences such as price level, abroad tour and vehicle type in determinants of transportation service quality.

• Proceedings of the IEEK Conference
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• 2006.06a
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• pp.1043-1044
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• 2006

In a packet based wireless system, an adaptive modulation and coding (AMC) scheme is often employed with the use of channel quality information (CQI). However, the AMC can be operated improperly due to delayed CQI, causing performance degradation. In this paper, we consider the use of predicted CQI for the AMC considering the feedback delay and channel characteristics. We also consider the use of a hybrid automatic repeat request scheme with the proposed AMC for further improvement in high mobility environments.

• ETRI Journal
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• v.32 no.6
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• pp.843-853
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• 2010

A successful deployment of multimedia applications over wireless environments entails improving the quality of service (QoS), not only from a technical point of view, but also considering the quality of experience (QoE) from the final user's perception. Although objective QoE measure models avoid the difficulties of subjective surveys, subjective QoE assessments are essential to understand the way users evaluate the QoS. In this work, we study the effect of a wide range of parameters on the QoE of VVoIP applications in a real wireless scenario. Through a complete statistical analysis of users' ratings, we identify the following facts. Although the use of VVoIP in wireless networks does not yet represent an advantage for users, there are great expectations for all applications under study, and with greater popularity comes higher expectations. It is easier for respondents to identify good behavior than poor behavior. Whereas the respondents' frequency of Internet use does not impact on the scores, respondents' gender does. Finally, the most determining parameters of quality from a user's perspective were instability, video quality, voice distortion, usefulness, and graphical interface.

• Journal of Korean Public Health Nursing
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• v.17 no.2
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• pp.278-286
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• 2003

In this study quality of tobacco cessation information provided through Internet web sites was evaluated in terms of retrievability, easy of use, user-supportiveness, feedback, and continuity. This study limited to those internet web sites developed and delivered by Korean public health service organizations or their related institutions or associations. This study analyzed 8 internet web sites and evaluation criteria developed by Chung, Yong Chul (2002) and Yoo, Sarah (2001) were used. Study results indicated that retrievability was evaluated low except search-speed of data: the easy of use was evaluated moderately: user-supportiveness was evaluated moderately: feedback, and continuity of those sites were evaluated low. The quality of tobacco cession information of those sites are needed to be improved. The development of guidelines for standardized health information on Internet web sites is necessary, too.

• The Journal of Information Systems
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• v.20 no.4
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• pp.103-117
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• 2011

The rapid pace of adoption of mobile handsets has created new mobile financial services. The success of mobile financial information systems will depend on consumer self-efficacy and a sound business model. Self-efficacy has been described as the belief that one is capable of performing in a certain manner to attain certain goals. This is directly related to consumer behavior, but it also affects consumer behaviors indirectly through its impact on goals. And self-efficacy influences the challenges that people take on as well as how high they set their goals. The objective of the study to investigates the effect of self-efficacy on mobile financial information systems. In order to do that, self-efficacy, mobile financial information systems reliability, mobile financial information systems use intensity are conceptualized by survey questionnaire. Our empirical analysis based on 462 survey data shows that self-efficacy effects on mobile financial information systems quality. In addition we also found that self-efficacy effects on mobile financial systems reliability and usage intention. And we found that mobile financial information systems reliability effects on mobile financial systems use intention. And we also found that mobile financial information systems usage intention effects mobile financial systems quality.