• Title/Summary/Keyword: Quality In Use

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Understanding Internet Banking in China : Focused on Process Quality, Outcome Quality, Customer Satisfaction, Reuse and Word of Mouth

  • Kim, Kyoung-Hwan;Jin, Shi;Chang, Young-Il
    • Journal of Information Technology Applications and Management
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    • v.16 no.3
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    • pp.45-58
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    • 2009
  • This paper is an empirical study especially to understand recent Chinese internet banking users' behavior and intentions through the process quality, outcome quality, customer satisfaction, reuse and word of mouth on internet banking service. The results of this study are as follows. First, percieved process quality of internet banking service affects the outcome quality, and both quality have a direct relation to customer satisfaction. It is found that Chinese internet users perceive a difference between process quality and outcome quality of internet banking service. And the reuse of the internet banking is decided by customer satisfaction as well as the word of mouth of the internet banking. For successful internet banking business in China, internet marketers should recognize that the service quality consists of the process quality and the outcome quality, and they should organize a new campaign that takes this information into consideration. And considering the process quality effect, they should pay attention to service process as well as the direct merit of services.. And if an internet banking service properly meets customer demands, internet users would constantly use internet services and would share good experiences with their neighbors. Therefore the result of our study will be of working-level help for financial company in China.

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Clothing Sharing for Efficiency Use of the Children's Clothing in a Sharing Economy (공유경제 시대, 유아 및 아동기 어린이의 효율적 의복활용을 위한 의복쉐어링)

  • Lee, Yoon Kyung
    • Journal of the Korean Society of Clothing and Textiles
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    • v.41 no.3
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    • pp.548-555
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    • 2017
  • This study focuses on how clothing can increase in the age of the shared economy and as an alternative to the capitalist economy of the 21st century. This study investigates how infants and children use clothes as they undergo many changes based on physical growth, identifies use and disposal methods for surplus clothing from the perspective of a shared economy and explores plans to foster an environment for the healthy use of clothes. The objectives of this study are as follows. First, identify the need for new clothes based on physical changes in the human body; second, propose an alternative to permanent disposal by making used clothes appropriate for temporary disposal (renting and leasing). In sharing services, the condition and quality of the product were found to be the most important factors. The condition and quality of the product (70.0%) were the most important factors in sharing services. The sharing services for clothes and goods of infants and children could become popular quickly if there was a reliability guarantee offered by such sharing services. In addition, providing trial services and aggressive publicity for sharing services is urgent for the expansion of opportunities for general consumers.

Exporter`s Perceived Supply Selection Criteria of Apparel products and Information Sources in US Importer Use (수출업자가 인지하는 수입업자의 의류제품 공급원에 대한 평가기준과 정보원천)

  • 박재옥;정찬진
    • The Research Journal of the Costume Culture
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    • v.7 no.1
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    • pp.141-153
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    • 1999
  • To be successful, Korean exporters must understand how importers identify and select suppliers. This empirically based study investigate Korean exporter\`s perceptions of the supply selection criteria and information sources in US importers use. The specific purposes of this study were to identify the importance of the supply selection criteria and information sources and to examine the effects of the amount of export on the supply selection criteria and information sources in US importer use. For this study, data were obtained from Korean exporters by means of self-administered questionnaires. The questionnaires consisted of a series of statements covering a broad of specific selection criteria and information sources and exports\` characteristics including average annual amount of export. Using a base of 312 exporters, data were analysed by using mean, one-way ANOVA, and Ducan test. Major findings if this study summarized as follows; 1) Korean exporters perceived that US importers would place importances on product price, deliverly reliability, product wordsmanship-quality, and length of deliverly lead-time, in orders. Also, the more amount of export was, the higher product wordsmanship-quality, availability of piece goods and trims, and communication channel were importantly rate. 2) Korean exporters considered the third party sources, such as recommendation from trade association and buying office and import agency, as the most important information source in US importer use. Also, There was tendency that the more amount of export was, the more information sources on suppliers was importantly evaluated. From this study, several recommendation were suggested forward to encourage export in international apparel market.

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An Analysis of New Urbanism Urban Design Factors in New Town -Case Study on Eunpyung New Town District 1 in Seoul - (국내신도시 사례를 통해서 본 뉴어바니즘 도시설계요소 분석 -서울시 은평뉴타운 1구역을 중심으로-)

  • Na, In-Su
    • Journal of KIBIM
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    • v.11 no.1
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    • pp.31-38
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    • 2021
  • The design principles of new urbanism (NU) have been adopted for new towns-in town projects for inner city neighborhoods in Seoul, Korea Since 2000. Here, ten NU principles were matched to four urban design categories: streets, land use, housing and buildings, and public open spaces. These elements were analyzed for Eunpyung New Town project. Through the case, the applications and implications NU principles are explored. The principles of connectivity, quality architecture and urban design, increased density, green transportation, sustainability, and quality of life were positively and successively adopted for streets, land use, housing and buildings, and public open spaces. The principles of mixed-use and diversity and traditional neighborhood structure were only partially applied in land use, housing and buildings, and public open spaces. It should be note that the walkability principle is intended not for job-housing proximity, but for pedestrian-friendly street design.

Computerized Measurement for Asthma-Specific Quality of Life: Comparison with a Conventional Paper-and-Pencil Questionnaire (터치스크린 컴퓨터를 이용한 천식 특이형 삶의 질 측정)

  • Lee, Eun-Hyun
    • Journal of Korean Academy of Nursing
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    • v.39 no.6
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    • pp.781-787
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    • 2009
  • Purpose: The purpose of this study was to evaluate a computerized touch-screen version of the asthma-specific quality-of-life (cA-QOL) questionnaire against the conventional paper-and-pencil version (pA-QOL) for equivalence, time for completion, user preference, and ease of use. Methods: A total of 261 patients were recruited. A randomized cross-over design was used. Patients in group A completed the cA-QOL first while waiting to see a physician, and completed the pAQOL version after seeing the physician. Patients allocated in group B completed these questionnaires in the reverse order. The patients were asked questions about user preference and ease of use of the cA-QOL. The time taken to complete both versions of the questionnaire was measured. Results: Weighted kappa coefficients of all items showed almost perfect agreement. The time required to complete the pA-QOL is faster than the time for cA-QOL. The patients who preferred the cA-QOL were 37.5%, while those who preferred the pA-QOL were 29.9%. Most patients reported that the cA-QOL was "easy" or "very easy" to complete. Conclusion: The cA-QOL is the computerized equivalent of the pA-QOL. The findings herein demonstrate that the cA-QOL can be helpful to nurses in busy practices for assessing, collecting, and evaluating their patients' health related quality of life.

A Study on V50 Calculation in Bulletproof Test using Logistic Regression Model (로지스틱 회귀모형을 활용한 방탄시험에서의 V50 산출방안)

  • Gu, Seung Hwan;Noh, Seung Min;Song, Seung Hwan
    • Journal of Korean Society for Quality Management
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    • v.46 no.3
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    • pp.453-464
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    • 2018
  • Purpose: The purpose of this study is to propose a solution to the case where $V_{50}$ calculation is impossible in the process of bulletproof test. Methods: In this study, we proposed a $V_{50}$ estimation method using logistic regression analysis. Six scenarios were applied by combining the homogeneity of the sample and the speed range. Then, 1,000 simulations were performed per scenario and six assumptions reflecting the reality were applied. Results: The result of the study, it was confirmed that there was no statistical difference between the $V_{50}$ value calculated by the conventional method and the $V_{50}$ value calculated by the improvement method. Therefore, in situations where $V_{50}$ can not be calculated, it is reasonable to use logistic regression analysis. Conclusion: This study develops a methodology that is easy to use and reliable by using statistical model based on actual data.

Collaboration Management Strategies and Product Development Performance (여러 공급업체와 공동개발에서의 협업전략과 제품개발 성과)

  • Hong, Yunsook
    • Journal of the Korean Operations Research and Management Science Society
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    • v.39 no.3
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    • pp.93-115
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    • 2014
  • In collaborative product development with multiple suppliers, buyers must manage the suppliers' activities. This empirical research investigates the performance impacts of three strategies that buyers use to manage suppliers who design interdependent components. These strategies are: Instructionism (giving clear instructions to suppliers), Teaming (forming an interactive development team with suppliers), and Delegation (transferring component development responsibilities to suppliers). Data were collected through a cross-industry web-based survey of buying firms in manufacturing industries whose products require multiple, interdependent components. A path analysis utilizing 318 survey responses indicates that Instructionism has a positive effect on design quality, and Teaming has a positive effect on design quality and component innovation. The use of Delegation is not related to any of the performance indicators. The practical implication of this research for product development managers is that both Instructionism and Teaming can be effective strategies. For the purpose of assuring design quality, a buyer should give clear instructions in detailed specifications or work closely with suppliers in development teams. If competitive priority is product innovativeness, however, the buyer should work closely with its suppliers during component development processes using a Teaming strategy.

The Use and Satisfaction of Low Price Cosmetics Among Female College Students (저가화장품 사용실태와 구매만족도 - 여대생을 중심으로 -)

  • Kim, Si-Wuel;Roh, Young-Lae
    • Journal of the Korean Home Economics Association
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    • v.46 no.4
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    • pp.107-117
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    • 2008
  • The aim of this study is to promote an appropriate consumption culture given the features of the segmented female college student group and to utilize these features as basic data at the level of consumer education. The lifestyle of female college students will be identified, along with the current use and customer satisfaction of low price cosmetics that are aimed at this group. The conclusion will be proposed on the basis of the results of this study: Firstly, low price cosmetics producers need to develop products that satisfy the needs of customers and to establish marketing strategies such as sales promotions according to the current trend. Secondly, in order to establish rational purchasing, it is necessary to promote an appropriate consumption culture by offering consumer education to college students. Thirdly, most consumers equate brands with quality. Therefore, companies need to continually produce quality products that may be differentiated from other low price cosmetics, not only in terms of price but also in terms of product quality, in order to enhance the reliability of their brand. Furthermore, it is necessary for consumers to be able to purchase products by considering product quality through searching for diverse information and not merely by depending on any particular brand.

Development of Method for Deciding Automatically Parameters of Water Quality Simulation Models (수질모형의 매개변수 자동보정 프로그램 개발에 관한 연구)

  • Song, Kwang-Duck;Paik, Do Hyeon;Lee, Yong Woon
    • Journal of Environmental Impact Assessment
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    • v.15 no.2
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    • pp.101-109
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    • 2006
  • Water quality simulation models include the difference between the measured and estimated values as an inevitable consequence because they represent the complicated natural phenomena as simplified mathematical equations. The major reason of the difference occurrence is due to the use of the imprecise values of the model parameters, but the parameter values are currently determined by the try and error method directly performed by humans. However, the use of this method requires many time and endeavor of humans, and generally does not obtain the most suitable parameter values. A method for deciding model parameter values is, therefore, developed in this study. The method minimizes the difference between the measured and estimated values and also distributes uniformly the measured values on the upper and lower sides of the line representing the estimated values. A user interface based on this method is also developed by using the Visual Basic 6.0 of Microsoft, and it can be operated in the environment of Windows 98/2000. In this study, the method for deciding model parameter values is applied for estimating the water quality of the stream Ko-heung. The results of the application show that the method, including its computer program, can effectively obtain the most suitable parameter values and also save many working time in comparison with the existing method directly performed by humans.

Study on Bread-Making Quality with Mixture of Buckwheat-Wheat Flour (메밀가루를 이용한 제빵적성 연구)

  • 김복란;최용순;이상영
    • Journal of the Korean Society of Food Science and Nutrition
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    • v.29 no.2
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    • pp.241-247
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    • 2000
  • The possibility of buckwheat-wheat flour mixture as bread was studied by adding 10, 20, and 30% of buckwheat to wheat flour. To improve bread-making quality of the mixture, gluten, ascorbic acid, and hydroxy propyl methyl cellulose (HPMC) were added to 30% buckwheat-wheat flour and sensory evaluation was also exercised on it. The weight of bread increased but the volume of that decreased as the percentage of buckwheat to wheat flour increased, and improved bread-making quality by adding gluten, ascorbic acid, HPMC to 30% buckwheat-wheat composite flour. When it comes to color, color of the bread got darker as the percentage of buckwheat increased, got brighter when gluten and HPMC were added and showed little difference when ascorbic acid was added. Texture of bread increased in maximum weight, strength, hardness but decreased in springiness and cohesiveness. The use of additives showed influence to the some results. In terms of the aging process, enthalpy increased with storage time, and it could be slowed down by the use of the additives. The sensory evaluation shwoed that 10% buckwheat-wheat bread was most excellent, 20% bread was similar to other bread made from wheat flour, and the bread made by mixing additives were better than just 30% buckwheat-wheat flour in terms of quality.

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