• Journal of Korean Society of Industrial and Systems Engineering
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• v.31 no.2
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• pp.28-35
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• 2008

Most organizations have recently put more emphasis on the improvement in service quality. This phenomenon could come from the recognition that service quality plays an essential role in enhancing organization's business performance. Hence this paper presents a framework for improving such service quality. The presented framework involves the methodology for (i) developing service quality indices, (ii) measuring and evaluating service quality, (iii) analyzing the level of service quality, (iv) constructing the quality improvement road map, (v) determining the quality improvement action plan. This methodology is intended to create self-sustaining improvement in service quality from the entire organization's perspective. An illustration is also given.

• Proceedings of the Korean Society for Quality Management Conference
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• 2004.04a
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• pp.371-375
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• 2004

As the importance of customers has been emphasized, most companies began to operate various CRM strategies to understand and manage customers' needs. The investments that businesses are making are categorized into four areas. The first area of investments is in contact centers and channels to manage the voice of customers. The second area is in loyalty management, target marketing using segmentation, profiling, profitability analysis and targeting. The third one is involved in the measurement of customer satisfaction. The last one is planning to deliver products and services to appropriate customers. Despite the various efforts, it is lowering the efficiency of these investments and interrupting their value creation that these are being operated independently in different departments. All CRM activities of an enterprise should be processed interactively and consistently for a common goal; value creation, to overcome these shortcomings. In this research, we propose CS Road Map that systematizes the four kinds of CRM activities; VOC management, survey activities, loyalty management and planning. Under this road map, these four activities will achieve the improvement of service qualities, customer satisfaction and further value creation. This paper demonstrates the road map that is built for a service industry emphasizing the objectives and strategies of the four categories.

• Proceedings of the KSR Conference
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• 2007.11a
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• pp.1796-1816
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• 2007

Recently, started to apply a strategy of selection and concentration in the construction and transportation R&D for the effective utilization of limited R&D resources. The department of construction and transportation planned the construction and transportation R&D innovative road map by the future 10 years technical requirement under the first year on the innovation of the construction and transportation technology from last year. The innovative road map which is a strategic and long term master plan integrated a construction and transportation suggested a vision as value createar for a improvement of living quality in the future. And made a specific goal that is the seventh construction technology level and the fifth transportation technology level in the world. The department of construction and transportation is planning a mid- long range planing of the construction and transportation R&D as following measurement of innovative road map. KICTEP and KISTEP planned a mid- long range R&D planing of the transportation system, logistics, aviation, railway for the last year. Introducing a methodology used a mid- long range plan and main results of the future railway R&D plan. And suggesting a politic comments for the effectively propelling railway R&D projects.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2015.10a
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• pp.611-614
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• 2015

IT convergence with agriculture is expected to bring more efficiency and quality improvement in producing, distributing, consuming of agricultural products with the aid of information processing and autonomous control technologies of the IT area. In this paper, it is required to consider the actualized IT convergence case for agriculture, namely Smart Farming as a solution to cope the presented problems. In addition, suggest to ICT standardization road map for the smart farming based on network.

• Journal of the Korea Safety Management & Science
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• v.23 no.3
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• pp.57-66
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• 2021

Along with the increase in demand for rescue services, the types of rescue services are also diversifying. Accordingly, rescue workers are exposed to various unpredictable dangerous situations, and the possibility of safety accidents is increasing, so the need for systematic management of safety accidents by rescue teams is emerging. It is necessary to present a roadmap for improving the quality of rescue services. An integrated technology roadmap tool that can be used immediately to improve structural quality was applied. The driving elements of the roadmap are composed of three elements that constitute the improvement of structural quality. It can be divided into safety management, professional competence and other (policy support) fields. This study intends to present a long-term and short-term roadmap by dividing it into safety management, professional competency, and other (policy support) fields.

• Proceedings of the KSR Conference
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• 2008.11b
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• pp.1943-1954
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• 2008

The Seoul Metro has been playing a vital role in public transportation for last 35 years as the feet of 10 millions of Seoul citizens. It currently takes charge of over 45% of the national subway transit and transports 4 millions of citizens a day. The purpose of this study is to suggest a plan for crew members' working condition improvement and job satisfaction improvement which will lead to the finest quality of service to the citizens. We examined the working conditions of the crew members and surveyed crew members about the working conditions and the extent of job satisfaction. The results of our study can also be used as basic materials for building the road map to the management improvement.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.13 no.8
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• pp.1615-1622
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• 2009

Generally, the Terminal Based Navigation System(TBNS) used embedded road data searches a path that has less qualitative than The Center Based Navigation System(CBNS). TBNS has not used real time road data but it is recently able to use it with technique such as TPEG. However, it causes to increase a cost of exploring by using real time road data for improvement quality of a path, because of limited performance. In this paper, we propose a Dynamic Heuristic to improve quality of path in the TBNS. Dynamic Heuristic(DH) is not fixed data and is dynamically modified using transferred real time road data from server. In this paper, we propose path-lading algorithm with Maximum Speed Dynamic Heuristic (DH-MAX) and do an experiment. The DH-MAX is to be used the highest speed as DH, in real map divided by same size. And proposed algorithm searches path using the priority searching only of the fixed data, but also the highest speed with real time information. In the performance test, the quality of path is enhanced but the cost of searching is increased than A* algorithm.

• Journal of Korean Society for Quality Management
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• v.44 no.2
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• pp.277-296
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• 2016

Purpose: Propose model to diagnose and assess National Defense Industry and quality management by investigating and analyzing established standard model. Methods: Research on established internal model including MB, EQA and JQA model and make standard index for quality index extraction and quantitative index to test objectively for internal state. Results: Extract advantage and disadvantage by performance of National Defense Industry level diagnose and build foundation for quality management policy and road map. Conclusion: Due to result of diagnostic assesment of quality management of national defense industry, dependability, SCQM and safety part shows vulnerability and require improvement and support.

• Journal of the Korean Society of Surveying, Geodesy, Photogrammetry and Cartography
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• v.37 no.3
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• pp.109-118
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• 2019

Road information is one of the most significant geospatial data for applications such as transportation, city planning, map generation, LBS (Location-Based Service), and GIS (Geographic Information System) database updates. Robust technologies to acquire and update accurate road information can contribute significantly to geospatial industries. In this study, we analyze the limitations of ACO (Ant Colony Optimization) road extraction, which is a recently introduced object-based road extraction method using high-resolution satellite images. Object-based ACO road extraction can efficiently extract road areas using both spectral and morphological information. This method, however, is highly dependent on object descriptor information and requires manual designations of descriptors. Moreover, reasonable iteration closing point needs to be specified. In this study, we perform improved ACO road extraction on VHR (Very High Resolution) optical satellite image by proposing an optimization stopping criteria and descriptors that complements the limitations of the existing method. The proposed method revealed 52.51% completeness, 6.12% correctness, and a 51.53% quality improvement over the existing algorithm.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2016.10a
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• pp.500-503
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• 2016

IT convergence with agriculture and livestock farming are expected to bring more efficiency and quality improvement in producing, distributing, consuming of agricultural products with the aid of information processing and autonomous control technologies of the IT area. In this paper, it is analyzed strategy item and consider the actualized IT convergence case for agriculture and livestock, namely Smart Farming and Smart livestock Farming as a solution to cope the presented problems. In addition, suggest to ICT standardization road map for future planning.