• Journal of the Korean Society of Clothing and Textiles
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• v.25 no.6
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• pp.1057-1068
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• 2001

The purpose of this study was to clarify service quality of apparel stores and find out related variables. The related variables are contained customer's characteristics (shopping orientation, demographic characteristics), store types and store patronage behavior in apparel store. The subjects selected for the final analysis were 363 females aged from 20 to 59 who lived in Taejon. And the data were collected using a questionnaire and analyzed through factor analysis, ANOVA, cluster analysis, regression, Duncan test, Tukey test. The results of this study were as follows; 1. Services quality of apparel stores consisted of seven dimensions ; ability of salesperson, belief in policy, convenience of facility, attractiveness of physical environment, convenience of using credit cards, convenience of space movement. and apparence of salespeople. 2. Shopping orientation consisted of four dimensions; recreational shopping orientation, rational shopping orientation. convenience-oriented shopping orientation, price-conscious shopping orientation. Shopper types consisted of three dimensions ; recreational-economical type shopper, rational type shopper, convenience-oriented type shopper. Significant relationships were found out between those shopper types and service quality. Significant difference was caused by demographic characteristics(age, marital status, education, income. job) except for places of residence and service quality. 3. The significant difference was found out between store types and service quality. 4. Service quality(ability of salespeople. belief in policy, convenience of facility, convenience of using credit cards. apparence of salespeople) were influenced store patronage behavior.

• International Area Studies Review
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• v.15 no.2
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• pp.199-223
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• 2011

This research would research about discount store's service quality of Korean and Chinese consumers' recognition and importance of commitment dimensions. Also, research about differences between word of mouth intention and relationship retention intention. Results of hypothesis are as follow. First, for service quality dimension that has effect on normative commitment, service quality dimension has positive effect over normative commitment especially in tangibility, reliability and responsiveness. Second, for service quality dimension that has effect on affective commitment, among dimensions, except tangibility, reliability, responsiveness, assurance and empathy have positive effect over affective commitment. Third, for service quality dimension that has effect on continuous commitment, among dimensions, tangibility and reliability have positive effect over continuous commitment. Fourth, for relationship between dimensions of commitment, affective commitment has positive effect over normative commitment while continuous commitment has positive effect over affective commitment. Fifth, dimensions of commitment has effect over relationship performance variables that are relationship retention intention and word of mouth intention.

• Child Health Nursing Research
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• v.11 no.2
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• pp.167-178
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• 2005

Purpose: The purpose of this study was to describe quality of life (QOL) in Korean school-age children by identifying dimensions and attributes of QOL from the child's point of view. Method: In-depth interviews with focus questions were used for the study. Twelve children, aged 10 to 13 years, were recruited from Seoul and rural areas. The interviews were audio-taped and transcribed before content analysis. The data were analyzed for themes and attributes. The researchers read the data together and discussed their conclusions until a consensus was reached. Results: Eight dimensions, 57 subdimensions and 101atttributes were identified for QOL in school-age children. The eight dimensions of QOL were physical, social, emotional, learning, leisure, family, self-value, and material aspects. Conclusion: The study results can be utilized in developing reliable instruments to measure quality of life specific to school-age children. It is proposed that a consistent and unified policy should be established by school, family, and community for the purpose of improving the QOL of school-age children.

• Proceedings of the Korean Society for Noise and Vibration Engineering Conference
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• 2003.11a
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• pp.177-182
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• 2003

This study is directed toward determining the number and characteristics of psychologically meaningful perceptual dimensions required for assessing the sound Ouaiity with respect to vehicle interior and/or exterior noises. and toward identifying the acoustical or psychoacoustical bases underlying the perception. By nonmetric MDS and clustring analysis of sound quality data sets on our own, of critical importance are two perceptual dimensions for which subjective verdicts can be interpreted as loudness and sharpness. The perceptual dimensions based upon similarity judgments could be accounted for 48% and 24% of the variance. each of which might be a match for the acoustic parameter "A-weighted maximum pressure level"(r= .85) and for the psychoacoustic parameter "sharpness" (r= .65), respectively. On the other hand, the perceptual dimensions based upon preference ratings could explain 66% and 10% of the variance. where the acoustic parameter "A-weighted maximum pressure leve"(r= .92) might be taken to be a best predictor, but sharpness appeared to be less suitable for the description of Preference behavior. Linked to the results, the problems of quantitative modelling of subjective sound quality evaluation and also of implementing corresponding cognitive combination rule for technical and industrial applications, say having "winner-sound qualify" according to preference criteria will be shortly in discussion.

• Journal of Korean Society for Quality Management
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• v.33 no.2
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• pp.51-63
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• 2005

The clear and mechanical definition of quality is the key success factor for its wide adoption across various industries and non-profit organizations and its popularity as a managerial goal. However, 'Quality of Life'(QOL) which is a common research subject for the various social science fields seems to require a quite different conceptualization of quality. The paper is a conceptual paper which identifies the compatibility and differences between a traditional quality concept and quality in QOL studies. Also, demonstrating from the social systems perspective how quality is conceptualized in measuring the social dimensions of consumption environmental quality, the paper argues the necessity of a broadened concept regarding quality.

• Management & Information Systems Review
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• v.2
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• pp.295-310
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• 1998

This exploratory study examines critical quality factors of store that can give access to credit card. The procedures of developing instrument is followed by recommendations on the developing measures of marketing constructs. The results shows that service quality of store available for credit card is divided four dimensions(personal service, payment-approving service, information-providing service, problem responsiveness service). These dimensions and scales are verified through the assessment of reliability and validity. Finally, the importance of personal service is showed to be different across types of industry.

• Journal of Distribution Science
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• v.13 no.9
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• pp.19-27
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• 2015

Purpose - In a global economy, marketers are required to understand service quality from an international consumer viewpoint. Despite the increased need for cross-cultural research, few studies have developed service quality research international in scope. The present research aims to shed light on variations in airline service quality among international consumers. Research design, data, and methodology - Conducting crosscultural research, this study compares airline service quality variations, investigating an international consumer group and a Korean consumer group. T-test and factor analyses are applied to examine mean scores and factor structure of the airline service dimensions. Results - The results indicate there are significant differences in mean comparisons between the groups. The international consumers indicate significantly higher service perception scores than the Koreans. Further, we find that the factor structure of airline service quality diverges between the groups. The international group considers airline service quality in four dimensions, while Koreans consider it in two. Conclusions - The study sheds new light on international service variations and suggests that the field of airline service quality may differ by nations and/or cultures.

• Journal of Korean Society for Quality Management
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• v.35 no.1
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• pp.124-135
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• 2007

This study investigated the relationship between business-to-business service quality and loyalty by applying the IMP (International/Industrial Marketing and Purchasing Group) model. The study found that six dimensions of service quality which were product exchange, financial exchange, information exchange, social exchange, cooperation, and adaptation explained B2B service quality very well. More specifically, the study found that service quality dimensions of social exchange, cooperation, and adaptation were more important than those of product exchange, financial exchange, and information exchange. The study also found a positive relationship between service quality and loyalty. In fact, organizational buyers appeared to show greater loyalty as they perceived service quality better.

• Journal of the Korean Society of Costume
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• v.50 no.8
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• pp.17-28
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• 2000

The purposes of this study were to determine dimension of apparel expectations, performances and service quality of discount store and thereby, to analyze effect of apparel commodities dimension (expectations, performances, disconfirmation and satisfaction) and service dimension(service quality and satisfaction ) on repurchase intention. The subject were 363 women in the age of twenty to sixty years old who live in Seoul and the suburban of Seoul. The results of this study could be summarized as follows : It was found that discount score consumers' expectation and performance with apparel commodities were classified 2 factors of the function and expression. On the other hand, the dimensions of service quality were found to have such 4 factors as reliability, VMD, convenience, and facilities. 2. It was found that consumers' intention of repurchase of discount store were affected by such variables as disconfirmation and service quality. While less frequent users were affected by expectations and disconfirmation with apparel commodities, more frequent users were affected by such variables as disconfirmation, service quality and service satisfaction. Meanwhile, discount store users were found to be affected by disconfirmation, and off-price store users were affected by disconfirmation: and service quality. 3. More frequent users of discount store scored more on average than less frequent users in terms of expectation, performance, disconfirmation, and satisfaction with apparel commodities and intention of repurchase. On the other hand, off-price store users scored more on average than discount users in terms of expectation and performance with apparel commodities and Intention of repurchase.

• Journal of Korean Society for Quality Management
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• v.29 no.3
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• pp.151-165
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• 2001

The purpose of this study is to develop systematic methods for evaluating the suitability of a seat and build an empirical model for predicting the suitability of a seat. The following research schemes were pursued to achieve the objectives - Development of suitable chair dimensions - Analysis scheme for decomposing the human-product interface system - Development of model for evaluating suitability. As a result, we uncovered six dominant suitability dimensions for the design of a comfortable seat that is related to the physical dimension of a body, Here, six suitability dimensions were identified as the dimensions that represent the human sensitivity and psychological feeling on comfortable seats. Also, 43 human-interface elements (HIE's) such as seat height, seat width, seat depth, tilting angle, seat surface etc. were investigated. HIE was generally defined as the physical characteristic of manufacturing goods, and it had close related to the body dimension of a user and environment that it was used.