An Integrative Approach to the Study of 'Quality of Life' and Social Dimensions of Consumption Environmental Quality from the Social Systems Perspective

`삶의 질` 연구에 대한 통합적 접근과 사회적 시스템의 관점에서 본 소비환경의 '사회적 품질'

  • Published : 2005.06.30

Abstract

The clear and mechanical definition of quality is the key success factor for its wide adoption across various industries and non-profit organizations and its popularity as a managerial goal. However, 'Quality of Life'(QOL) which is a common research subject for the various social science fields seems to require a quite different conceptualization of quality. The paper is a conceptual paper which identifies the compatibility and differences between a traditional quality concept and quality in QOL studies. Also, demonstrating from the social systems perspective how quality is conceptualized in measuring the social dimensions of consumption environmental quality, the paper argues the necessity of a broadened concept regarding quality.

Keywords

References

  1. 백경미(1998), '현대소비문화와 한국소비문화에 관한 고찰', '소비자학 연구' 9권, 1호, pp.17-32
  2. 박승위(1992), '현대사회와 인간소외: 소외론의 전개와 쟁점 및 그 사회학적 연구의 동향', '인문연구' 13권, 2호, pp.211-244
  3. Allison, Neil K.(1978), 'A Psychometric Development of a Test for Consumer Alienation from the Marketplace,' Journal of Msrketing Research, Vol. 15(November), pp. 565-75 https://doi.org/10.2307/3150626
  4. Andrews, Frank. M. and Stephen B. Withey (1976), Social Indicators of Well-being: Americans Perceptions of Lite Quality, New York: Plenum Press
  5. Campbell, Angus, Philip E. Converse, and Willard L. Rogers(1976), The Quality of American Lite : Perceptions, Evslustions and Sstistsctions, New York: Russel Sage Foundation
  6. Carley Michael(1981), Social Measurement and Social Indicators : Issues of Policy and Theory, London: George Allen and Unwin
  7. Chamberlain Kerry(1988), 'On the Structure of Subjective Well-being,' Socisl Iridicetors Research, Vol. 20, pp. 581-604
  8. Charles, Gwen and Timothy D. Hill(2004), 'Towards and ISO for Corporate Social Responsibility', Quality of Congress, ASQ s, Vol. 58, pp. 135-145
  9. Connerly Charles E. and Robert W. Marans (1985), 'Comparing Two Global Measures of Perceived Neighborhood Quality,' Social Indicators Research, Vol. 17, pp. 29-47 https://doi.org/10.1007/BF00354111
  10. Craik, Kenneth H.(1971), 'The Assessment of Places,' in Advances in Psychological Assessment, Vol. 2, P. McReynolds, ed. Palo Alto: Science and Behavior
  11. d'Iribarne, Phillip(1972), 'Relationship be-tween Subjective and Objective Well-being,' in Subjective Elements of Well-being, B. Strumpel, ed. Paris: OECD, pp. 33-44
  12. Fiegenbaum, A. V.(1982), 'Quality and Business Growth Today,' Quality of Progress, Vol. 21, No. 11, pp. 22-25
  13. Fornell, Claes, Michael D, Johnson, Eugene W, Anderson, Jaesung Cha, Barbara Everitt Bryant(1996), 'The American Customer Satisfaction Index: Nature, purpose, and Findings,' Journal of Marketing. Vol. 60, No.4, pp. 7-12 https://doi.org/10.2307/1251898
  14. Garvin, David A(1987), 'Competing on the Eight Dimensions of Quality,' Harvard Business Review, Vol. 65(November-December), pp. 101-9
  15. Garvin, David A.(1984), 'What Does 'Product Quality' Really Mean?' Sloan Management Review, Vol 26, No.1, pp. 25-43
  16. Gerson, Elihu M.(1976) 'On Quality of Life,' American Sociological Review, Vol. 41, pp. 793-806 https://doi.org/10.2307/2094727
  17. Griffin, James(1986), Well-being: Its Meaning, Measurement, and Moral Importance, New York: Oxford University Press
  18. Headey, Bruce, Jonathan Kelley and Alex Wearing(1993), 'Dimensions of Mental Health : Life Satisfaction, Positive Affect, Anxiety and Depression,' Social Indicators Research, Vol. 29, pp. 63-82 https://doi.org/10.1007/BF01136197
  19. Holbrook, Morris B. and Kim P. Corfman (1985), 'Quality and Value in the Consumption Experience: Phaedrus Rides Again,' in Perceived Quality, J. J. Jacoby and J. Olson, eds. Lexington MA: Lexington Books, pp. 31-57
  20. Johnson, Robert(2004), 'Towards a Better Understanding of Service Excellence,' Managing Service Quality, Vol. 14, No.2/3, pp. 129-133 https://doi.org/10.1108/09604520410528554
  21. Latten, J. J.(1989), 'Life-Course and Satisfaction Equal for Every-One?' Social Indicators Research, Vol. 21, pp. 599-610 https://doi.org/10.1007/BF02217995
  22. Lewin, K. (1935), A Dynamic Theory of Personality, New York: McGraw-Hill
  23. Magnusson, David and Bertil Torestad (1992), 'The Individual as an Interactive Agent in the Environment,' in PersonEnvironmental Psychology, B. W. Walsh, K. H. Craik and R. H. Price, eds. Hillsdale, NJ: Lawrence Erlbaum Associates, pp, 89-126
  24. McCracken, Grant(1986), 'Culture and Consumption : A Theoretical Account of the Structure and Movement of Cultural Meaning of Consumer Goods,' Journal of Consumer Research, Vol. 13(June), pp. 71-84 https://doi.org/10.1086/209048
  25. Michalos, Alex C.(1985), 'Multiple Discrepancies Theory (MDT),' Social Indicators Research, Vol. 16, pp. 347-413 https://doi.org/10.1007/BF00333288
  26. Mourn, Torbjm(1983), 'The Role of Values and Life Goals in Quality of Life: On Measuring and Predicting Subjective Well-being A Pilot Study,' in Quality of Life: Problems of Assessment and Measurement, Paris: UNESCO, pp. 111-77
  27. Neal, Arthur G. and H. Theodore Groat (1974), 'Social Class Correlates of Stability and Change in Levels of Alienation,' Sociology Quarterly, Vol. 15 (Autumn), pp, 548-58 https://doi.org/10.1111/j.1533-8525.1974.tb00914.x
  28. OECD(1974), Subjective Elements of WellBeing. Paris: OECD
  29. Olson, Geraldine I. and Brigitte I. Schober (1993), 'The Satisfied Poor: Development of an Intervention-Oriented Theoretical Framework to Explain Satisfaction with a Life in Poverty,' Social Indicators Research, Vol. 28, pp. 173-93 https://doi.org/10.1007/BF01079657
  30. Parasuraman, A., Valarie A. Zeithaml and Leonard L. Berry(1994), 'Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research,' Journal of Marketing, Vol. 58(January) , pp. 111-124 https://doi.org/10.2307/1252255
  31. Parsons, Talcott, (1951), The Social System, Glencoe, IL: Free Press
  32. Parsons, Talcott(1956), Economy and Society, a Study in the Integration of Economic and Social Theory, Glencoe, IL: The Free Press
  33. Reeves, Carol A. and David A. Bednar (1984), 'Defining Quality: Alternatives and Implications,' Academy of Management Review, Vol. 19, No.3, pp. 419-445 https://doi.org/10.2307/258934
  34. Rocher, Guy(1975), Talcott Parsons and American Sociology, New York: Barnes & Noble
  35. Schweitzer, David(1981), 'Alienation Theory and Research: Trends, Issues and Priorities,' International Social Science Journal, Vol. 33, No.3, pp. 523-555
  36. Seeman, Melvin(1991), 'Sentiments and Structures : Strategies for Research in Alienation,' in Alienation, Community, and Work, A. Oldenquist and M. Rosner, eds. New York: Greenwood Press, pp. 17-34
  37. Sweeney, Daniel J.(1972), 'Marketing: Management Technology or Social Process?,' Journal of Marketing, Vol. 36(Winter), pp. 3-10
  38. Viet, C. T. and J. E. Ware(1983), 'The Structure of Psychological Distress and Well-being in General Populations,' Journal of Consulting and Clinical Psychology, Vol. 51, pp. 730-742 https://doi.org/10.1037/0022-006X.51.5.730
  39. Zeithaml, Valarie A.(1988), 'Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence,' Journal of Marketing, Vol. 52 (July), pp. 2-22 https://doi.org/10.2307/1251446