• 제목/요약/키워드: Public service design

검색결과 689건 처리시간 0.025초

14세 미만 어린이의 공공도서관 대출회원증 발급 간소화 방안 연구 - 서비스 디자인 방법론을 중심으로 - (A Study on the Simplification of Public Library Loan Membership Cards for Children Under the Age of 14: Focusing on Service Design Methodology)

  • 김보일;이보라
    • 한국문헌정보학회지
    • /
    • 제58권1호
    • /
    • pp.123-149
    • /
    • 2024
  • 본 연구는 14세 미만 어린이의 공공도서관 대출회원증 발급 간소화 방안을 제시하고, 공공도서관 이용의 편의 증진 및 이용활성화 방안을 마련하는 데 목적이 있다. 이를 위해 관련 법류 및 제도, 관계 서비스 및 시스템을 분석하고 전국 공공도서관 1,211개 관의 14세 미만 어린이의 대출회원증 발급 절차를 전수조사하여 유형별 발급사례를 도출·분석하였으며, 포커스 그룹인터뷰를 진행하였다. 이를 바탕으로 서비스 디자인 방법론 중 '더블 다이아몬드 모델'을 활용하여 14세 미만 어린이의 공공도서관 대출회원증 발급 절차 간소화를 위한 단계별 가이드라인 및 이해관계자의 역할과 법률 및 제도 등 환경 개선을 제안하였다.

Personality Traits versus Public Service Motivation: Motive Distribution of Vietnamese Generation Z

  • NGUYEN, Thi Quynh Trang;LE, Tri D.
    • 유통과학연구
    • /
    • 제20권9호
    • /
    • pp.1-10
    • /
    • 2022
  • Purpose: Public sector is usually not an attractive career choice for the youths, due to the uncompetitive income and the working environment. Therefore, understanding the motivations of the Generation Z, the currently early-career employees, to work in the public sector is important. This research aims to address a gap in the literature on the linkage between Personality Traits of Generation Z and Public Service Motivation (PSM). Research Design, Data, and Methodology: Using the sample of Vietnamese generation Z, it shows how individual personality, as defined by the Big Five, affects PSM. A quantitative survey of 355 university students, who are members of this generation and are preparing to join the labor market, was undertaken. We used SEM to examine the results. Results: Our findings show that Agreeableness, Neuroticism, and Conscientiousness are significant antecedents of PSM. Agreeableness, which leads to three PSM dimensions, namely Compassion, Self-Sacrifice, and Commitment to Public Values, is the best predictor of this motivation. Meanwhile, Neuroticism and Conscientiousness only affect the dimension of Compassion. Conclusion: This study adds to the limited current knowledge on the personality-PSM relationship among generation Z. The distribution of affective (Compassion, Self-Sacrifice) and norm-based (Commitment to Public Values) motives provide insight for both career counselors and recruiters in public service delivery.

공공기능 확대를 위한 시티호텔 로비라운지 디자인에 관한 연구 (A Study on the Design of the City Hotel's Lobby-Lounge for Public Functions)

  • 한도룡;김영희
    • 한국실내디자인학회논문집
    • /
    • 제3호
    • /
    • pp.38-45
    • /
    • 1994
  • The purpose of the present study is to suggest some directions intehdesign fo the hotel's lobby-lounge for public functions. In this study, some theoretical backgrounds reviewed from some literature were applied, and some results of the analysis of spatial features and utilized forms of public function for each sector respectively. with a review of some case studies were applied to this study as well, and thereby based on such application, it was attempted to experimentarily design the hotel's most desirable lobby-lounge for public functions. Specially in such design, expansion of the scale of the hotel's lobby-lounge, division of the line of a flow , the open front, approachability to the front desk, graudal arrangement of seats , formation of a walkway, and were service facilities were considered. In conclusion , since the hotel's lobby-lunge for public functions is a space which can accomodate various functions different from any other public space, thereby having a unique spatial system, it should be designed in consideration of the characteristics of function for each sector respectively.

  • PDF

IPTV기반 방통융합 양방향 공공서비스 설계 및 구현 (Design and Implementation of IPTV based interactive public services of Converged Broadcasting and Telecommunications)

  • 박주기;최은복
    • 정보교육학회논문지
    • /
    • 제14권4호
    • /
    • pp.489-496
    • /
    • 2010
  • 방송통신 융합 환경에서 공공서비스를 제공하기 위한 표준화나 규격정립이 되어 있지 않으므로 인해, IPTV 사업자별로 별도의 IPTV 서비스 개발 및 운영이 될 우려가 있으며, 이에 따른 공공기관과 IPTV사업자들의 중복투자 및 운영의 비효율성이 야기된다. 본 논문에서는 이러한 문제점을 해결하기위해 ACAP-J기반의 One Source Multi-Use를 위한 양방향VOD형 공공서비스 제공시스템을 설계하고 개발하였다. 본 논문에서 제안한 시스템은 중복투자를 막고 효율적인 서비스 제공을 위해 복수의 공공기관과 복수의 IPTV사업자간 효율적인 서비스연동 및 통신망 연동 체계와 One Source Multi-Use 구현을 위한 ACAP-J기반의 서비스 제공 플랫폼을 제시하였다. 또한 본 논문에서 제안한 시스템은 향후 IPTV기반 공공서비스 진화에 따른 신규서비스 개발을 위한 표준 플랫폼으로 활용될 수 있을 것으로 판단되며, 시스템 개발을 위해 사용된 기술은 신규서비스 구축을 위한 가이드로 활용이 가능하다.

  • PDF

공공도서관 서비스 포인트 확충을 위한 개방형 학교도서관 운영방안연구 -경기도지역을 중심으로- (Study on the Management Plans of the Open-Style School Library for the Expansion of Public Library Service-Points)

  • 김지봉;이재림
    • 교육녹색환경연구
    • /
    • 제7권1호
    • /
    • pp.1-14
    • /
    • 2008
  • Gyeonggi Province is trying to increase the number of public libraries from 100 as of December, 2006 to 150 in 2010. However most of existing public libraries preferred mid-to-large scale libraries, so they were restricted to be located in around a zone of life. For this reason most local residents have been excluded from right to use libraries and have difficulties to get library services for the knowledge and information society of the 21st century. The alternative to the small library is a school library. Both schools and public libraries are located in around a zone of life because residents can get an access to them easily. First, considering that small-scale public libraries of communities usually service about 10,000-20,000 people, I estimate that an open-style school library services 24class, 840people (24class*35people) of elementary school by 2003 Korean Library Standard (edited by Korean Library Association). Second, it requires systematic protection policies so that the open-style school of library can function as a local public library and a part of library cooperation system in accordance with local plans. All the open-style school libraries don't intend to open and we had better consider the suitable service areas. Third, it's desired for the management efficiency that the open-style school libraries being established afterward are divided into a branch-scale, a hall-scale and so on, not being uniform management model. And it also needs that one of them in the area enlarges the scale, and then supports other school libraries. According to these results of the research, as cooperation between the public library policy of a local government and school library policy, it needs a systematic support.

  • PDF

위치기반서비스(LBS) 적용 전시관의 콘텐츠 체험방식과 기술특성에 관한 연구 - 이동통신 기업홍보관 티움(T.um)을 중심으로 - (A Study on the Characteristics of Methods for Experiencing Contents and Network Technologies in the Exhibition space applied with Location Based Service - Focus on T.um as the Public Exhibition Center for a Telecommunication Company -)

  • 이주형
    • 한국실내디자인학회논문집
    • /
    • 제19권5호
    • /
    • pp.173-181
    • /
    • 2010
  • Opened on November 2008, as the public exhibition center of a telecommunication company, T.um is dedicated for delivering the future ubiquitous technologies and business vision of the company leading domestic mobile communication business to the global expected clients and business partners. Since the public opening, not only over 18,000 audiences in 112 nations have been visiting T.um, but also the public media have been releasing news regarding the ubiquitous museum constantly. By the reasons, T.um is regarded as a successful case for public exhibition centers. The most distinguished quality of the museum is established by the Location Based Service technology in the initial construction stage. A visitor in anyplace of T.um can be detected by digital devices equipped GPS systems. The LBS system in T.um allows visitors to get the information of relevant technologies as well as the process of how to operating each content at his own spots by smart phone of which wireless network systems make it possible. This study is focusing on analyzing and defining the T.um special qualities in terms of technologies to provide the basic data for following exhibition space projects based on LBS. The special method of experiencing contents can be designed by utilizing the network system applied to T.um in the planning stage.

Distribution of Public Service and Individual Job Performance in Peruvian Municipality

  • Ramirez-ASIS, Edwin;Huerta-SOTO, Rosario;Nivin-VARGAS, Laura;Huaranga-TOLEDO, Hober;Valera-AREDO, Julio;Flores-LEIVA, Victor
    • 유통과학연구
    • /
    • 제20권10호
    • /
    • pp.11-17
    • /
    • 2022
  • Purpose: This research aims to find the link between public service Distribution and individual job performance in the provincial municipality. Research design, data, and methodology: This is a quantitative approach study with a non-experimental and correlational design. The sample consisted of 140 employees appointed and hired by the provincial municipality of Huaraz. For data collection, Two questionnaires with an ordinal Likert-type scale and the Rho Spearman correlation coefficient were used to assess the link between the research variables., For Analysis: two questionnaires with an ordinal Likert-type scale and the Rho Spearman correlation coefficient were used to determine the connection between the research variables. Results: It was determined that both variables have a high degree of correlation (0.725), indicating a direct and significant relationship between the Distribution of public service and skill performance in the provincial municipality (0.614). Conclusion: Finally, this allows us to conclude that the institutional context is essential; that is, there is a significant correlation between the PSM and contextual performance in the provincial municipality of Huaraz, which has a Rho Spearman value of 0.723.

농어촌 보건소의 기능별 공간구성 및 면적배분에 관한 연구 (A Study on the Functional Space Configuration and Area Distribution of Rural Public Health Center)

  • 조희영;윤소희;김석태
    • 의료ㆍ복지 건축 : 한국의료복지건축학회 논문집
    • /
    • 제22권1호
    • /
    • pp.51-61
    • /
    • 2016
  • Purpose: To improve and establish functions for public health centers in rural public, an analysis will be done on arrangement plan and area by function for public health centers in farming and fishing villages. After finding out this relationship and architectural characteristics, spatial organization and area ratio for providing efficient medical service and the relationship between the two will be examined. Methods: 8 of them were selected and site visit and interview with the person in charge were conducted to investigate the current status. The drawings collected for analysis were input as CAD data and schematized. The relationship between the arrangement type and area for the public health centers in farming and fishing villages was analyzed and based on this, an analysis was done on agricultural scale and characteristics, and putting these analyzed results together, an appropriate method of improvement was proposed for spatial organization by function for public health centers in farming and fishing villages and to provide efficient service. Results: Firstly, the Plan types found in the public health centers in farming and fishing villages could be classified into three including single-type, multiple-type and radial-type. Secondly, according to an analysis of areas by function, in the case of treatment function, there was a difference in the area ration for selective treatment. This ratio is considered to be greatly influenced by the project each public health center focuses on. Thirdly, I could become aware of the relationship between spatial organization and area ratio based on the analysis of arrangement and area derived above. Implication: As the data to refer to in future research on spatial organization for public health centers, if the object of analysis becomes more expanded and investigated, it will be utilized in detail for spatial planning of public health centers, thereby being expected to contribute to more efficient and qualitatively enhanced medical service provided by public health centers.

지역 공연문화시설 활성화를 위한 인터랙션디자인 개념 적용 연구 (A Study on Applying the Concepts of the Interaction Design Concept on Local Performance-art Space)

  • 홍성우;강혜경;손광호
    • 한국실내디자인학회:학술대회논문집
    • /
    • 한국실내디자인학회 2006년도 추계학술발표대회 논문집
    • /
    • pp.146-150
    • /
    • 2006
  • The purposed of this study is to analyze the performance-art facilities. Research methods were reference study (interaction, local performance-art facilities) and research on the actual condition (on 4 local performance-art facilities for field investigation). Consequently emotional interractive space design makes people satisfied with their five senses, communication with people increase and enable people to experience something new that they haven't experienced before transcending time and space. Interaction design is designing experience of user through the interaction for human, thing, system, and space. The result of this research is to found out the possibility of emotional interaction design concept applied in public service area as a plan to revitalize the performance-art facilities.

  • PDF

공공부문의 정보기술서비스관리를 위한 조직구조의 설계 (A Design of Organizational Structure for Information Technology Service Management in Public Sector)

  • 박상순;이구범;이남용
    • 한국정보과학회논문지:소프트웨어및응용
    • /
    • 제37권9호
    • /
    • pp.687-693
    • /
    • 2010
  • 지식정보사회에 적극적으로 대응하고, 조직의 경쟁력을 강화하기 위하여 정부기관 및 공공기관은 정보기술서비스관리(ITSM)시스템을 도입하여 운용할 필요가 있다. 최근에 우리나라의 정부기관 및 공공기관은 ITSM프로세스의 혁신과 정보화의 수준이 미흡한 환경에서 IT서비스의 수요증가와 복잡화에 따른 많은 어려움에 직면하고 있다. 특히, IT아웃소싱의 증가로 인한 IT서비스관리의 어려움은 더욱 커지고 있다. 이와 같은 문제를 해결하기 위해 ITSM에 대한 기대는 더욱 커지고 있다. 따라서 본 연구는 ITSM의 성공적인 도입운용에 필수 요소인 ITSM조직구조에 대한 설계대안을 제시하였다. 즉, ITSM조직구조를 전통적인 기능 중심적인 조직구조에서 목적 중심, 고객 중심, 프로세스 중심의 조직구조로 제안하였다. 즉, ITSM조직는 서비스전략조직, 서비스설계조직, 서비스전이조직, 서비스운용조직, 서비스개선조직으로 구분하여 제안하였다. ITSM의 실효성을 확보하기 위하여 조직구조별 역할과 책임을 구체화하였으며, 조직별 전문성을 확보하기 위하여 인력편성방안도 제시하였다. 제안한 ITSM조직구조는 정부기관 및 공공기관의 정보화조직발전에 유용하게 활용될 것으로 기대된다.