Journal of the Korean Society for Library and Information Science (한국문헌정보학회지)

Korean Society For Library And Information Science (한국문헌정보학회)
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A Study on the Simplification of Public Library Loan Membership Cards for Children Under the Age of 14: Focusing on Service Design Methodology

14세 미만 어린이의 공공도서관 대출회원증 발급 간소화 방안 연구 - 서비스 디자인 방법론을 중심으로 -

  • 김보일 (한남대학교 문과대학 문헌정보학과) ;
  • 이보라 (신라대학교 인문상경대학 문헌정보학과)
  • Received : 2024.01.22
  • Accepted : 2024.02.16
  • Published : 2024.02.28
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Abstract

The purpose of this study is to present a plan to simplify the issuance of public library loan membership cards for children under the age of 14, and to devise measures to promote the convenience of using public libraries and to promote their use. To this end, related laws and systems, related services, and systems were analyzed. The issuance cases for each type were derived and analyzed by thoroughly investigating the procedure for issuing loan membership cards for children under the age of 14 in 1,211 public libraries nationwide, and focus group interviews were conducted. Based on this, the "double diamond model" was employed among service design methodologies to propose step-by-step guidelines for simplifying the procedure for issuing public library loan membership cards for children under the age of 14, as well as improving the environment, such as the roles of stakeholders, laws, and systems.

본 연구는 14세 미만 어린이의 공공도서관 대출회원증 발급 간소화 방안을 제시하고, 공공도서관 이용의 편의 증진 및 이용활성화 방안을 마련하는 데 목적이 있다. 이를 위해 관련 법류 및 제도, 관계 서비스 및 시스템을 분석하고 전국 공공도서관 1,211개 관의 14세 미만 어린이의 대출회원증 발급 절차를 전수조사하여 유형별 발급사례를 도출·분석하였으며, 포커스 그룹인터뷰를 진행하였다. 이를 바탕으로 서비스 디자인 방법론 중 '더블 다이아몬드 모델'을 활용하여 14세 미만 어린이의 공공도서관 대출회원증 발급 절차 간소화를 위한 단계별 가이드라인 및 이해관계자의 역할과 법률 및 제도 등 환경 개선을 제안하였다.

Keywords

References

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