• Journal of the Korean Society for Library and Information Science
• /
• v.58 no.1
• /
• pp.123-149
• /
• 2024

The purpose of this study is to present a plan to simplify the issuance of public library loan membership cards for children under the age of 14, and to devise measures to promote the convenience of using public libraries and to promote their use. To this end, related laws and systems, related services, and systems were analyzed. The issuance cases for each type were derived and analyzed by thoroughly investigating the procedure for issuing loan membership cards for children under the age of 14 in 1,211 public libraries nationwide, and focus group interviews were conducted. Based on this, the "double diamond model" was employed among service design methodologies to propose step-by-step guidelines for simplifying the procedure for issuing public library loan membership cards for children under the age of 14, as well as improving the environment, such as the roles of stakeholders, laws, and systems.

• Journal of the Korean Society for Library and Information Science
• /
• v.55 no.1
• /
• pp.305-321
• /
• 2021

VIP marketing strategy is mainly applied to commercial companies. This study proposed a plan to provide preferential services to excellent users of public libraries by referring to VIP marketing strategies. For this purpose, we surveyed 210 university students in their 20s and measured their Reliability, Empathy, overall usefulness for preferential service. As a result, 'Issue special membership card', 'provide exclusive lounge', 'additional book loan' services had common effects on three measurement items. Through these research results, this practical study can be used as a reference when public libraries implement preferential services in the future.