• Journal of Korean Society for Quality Management
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• v.50 no.1
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• pp.1-19
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• 2022

Purpose: The purpose of this study is to design a system for quality management and improvement of overall public services. Methods: Literature Review, Framework Design Method, Case Studies Analysis Results: Public Service Quality Management Principles, Definition of Public Services Quality Management Areas, Quality Management Guidelines, Service Quality Management Tools Conclusion: In this study, a study case of the public service quality management framework, which is a system that supports overall quality management and continuous quality improvement of public services, is presented. The management system was designed based on the existing research results and domestic and foreign cases of public service standardization, targeting the entire public service.

• Journal of the Korean Society of Systems Engineering
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• v.6 no.2
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• pp.15-20
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• 2010

Even though the efficient public transportation system has been issued in many areas, a few practical methodology of analysis and evaluation of the transit system has been developed since applying the practical methodology faces many difficulties as a feasible solution. For example, designing the public transit transfer system needs the feasible consensus of requirement and solution among the related people and institutes, which the system engineering concept should be involved. It is necessary and confident to analyze and evaluate the public transit transfer system in term of system engineering process.

• Journal of the Korea Safety Management & Science
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• v.25 no.3
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• pp.55-62
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• 2023

Public institutions have a responsibility to ensure the safety of their employees and the public. One way to do this is to implement a systematic safety inspection system based on risk assessments and continuous improvements. This study developed a systematic safety inspection system for public institutions that are ordered construction projects. The proposed system in this study consists of a three-step process: (1) developing safety grade evaluation tables, (2) preparing and conducting safety inspections, and (3) evaluating and improving safety management grades. The first step is to develop safety grade evaluation tables by analysis and diagnosis of the construction site's work type, disaster statistics, and related laws. The second step is to conduct safety inspections using the developed evaluation tables. The third step is to determine the safety management grade based on the results of the safety inspection, and to improve risk factors found during the safety evaluation. The proposed system was implemented in highway construction projects carried out by public institutions. The results showed that the proposed system has two major effects: (1) reducing accident-related deaths and injuries, (2) improving safety management levels by continuous evaluation and improvement. The proposed system can be utilized in construction projects ordered by public institutions to improve the level of occupational safety and health.

• Korean Journal of Childcare and Education
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• v.10 no.5
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• pp.63-82
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• 2014

This research surveyed parents' perception on the accreditation system of public type child care centers with 202 parents of 7 public type child care centers in K-province. The results were as follows. First, concerning the necessity of the accreditation system of public type child care centers, high necessity was shown. Second, concerning the influence of the accreditation system on child care center selection, positive responses were shown. Third, the concerning level of perception on the accreditation system of public type child care centers, parents had focused on only the tuition of child care centers. The conclusion was that publicity activities are necessary for parents to understand the goal and role of public type child care centers and to have social concern on it through the various media. The parents' opinion of public type child care centers should be surveyed and is reflected on the accreditation system of public type child care centers for increasing the choices on the public type child care centers.

• KIEE International Transactions on Power Engineering
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• v.5A no.2
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• pp.186-192
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• 2005

As the power industry moves towards open competition, there has been a call for methodology to evaluate power system reliability by using customer interruption costs. This paper presents an evaluation of the interruption costs for public customers in Korea using customer survey methodology. When various research results are examined, the evaluation of direct interruption costs becomes much more simplified. Especially, in the case of public customers, it is known that the evaluation of direct interruption costs is more useful. Accordingly, this paper selected the customer survey method to evaluate the interruption costs for public customers in Korea considering interruption and customer characteristics.

• Health Policy and Management
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• v.14 no.1
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• pp.1-23
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• 2004

This study was carried out to investigate the activities and job satisfaction of public health doctors in charge of community health programmes. Subjects were 138 public health doctors charged with community health project, registered in the roll of public health doctors, made out by Central Supporting Team for the District Health Work in 2002. Data was obtained from Ninety-six public health doctors. The response rate was 70%. The survey was conducted from March to April in 2003 bye-mail. The items of the questionnaire consisted of general characteristics of participants, understanding of their activities, support system, job satisfaction, and suggestions to improve the system. Collected data was analyzed using PC-SPSS 10.1. Descriptive analysis, t-test, and ANOVA test were used. The results are as follows: Most of the respondents showed a low participation rate in community health services, but they agreed to the importance of their activities and the necessity to modify and improve the system. 70% of the respondents were dissatisfied with their jobs. The participation in health planning and programmes of health center, and the degree of acceptance of their opinion from health center workers were significantly related to their job satisfaction. The participation rate of the public health doctors having specialty, in community health services is higher than that of the others. In terms of the supports for system operation, the reflection of one's intention in job arrangement process, education and public relation of this system, and the administrative and financial supports made significant differences in the job satisfaction and the accomplishment of their duty. The respondents hoped that the administrative and financial supports for public health doctors in charge of community health programmes should be reinforced to motivate them. They also wanted that they could keep from being overloaded with clinical services. They favored to conduct home visit, community diagnosis, health planning, and health promotion programs as their appropriate activities. From these results, we suggest some strategies to motivate and empower the public health doctors in charge of community health programmes.

• The Journal of Industrial Distribution & Business
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• v.13 no.3
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• pp.13-24
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• 2022

Purpose: The purpose of this paper is to investigate key factors that affect customer dissatisfaction on public transportation system by highlighting the necessity of citizen participation and improved management of advanced technology for sustainability. Research questions applied in this study include following; i) how are factors on dissatisfaction related to types of transportation modes; ii) how do perceived proposed factors affect citizen dissatisfaction; iii) how do the improvement of public transportation service affect the level of expected satisfaction; and iv) how do expected satisfaction affect policy agreement and government trust. Research design, data and methodology: For qualitative research, civil opinions were collected and chi-square analysis was applied using keywords. For quantitative research, online survey was collected and factor and multiple regression analyses were applied. 3) Results: This study found that efficiency of operation system and safety on dissatisfaction showed significant in all three public transportation modes. This study found that perception of government policy and trust on government will increase as expected satisfaction increases. Conclusions: This study provides managerial and policy implications on society and policy makers by addressing necessity of improving strategies for public transportation system with the consideration of citizen relationship management and sustainable development.

• International Journal of Highway Engineering
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• v.16 no.2
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• pp.107-118
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• 2014

PURPOSES : The purpose of study is to come up with ideas to improve both the use of the public bicycle and the practicality of the public bicycle system as well. METHODS : The study carried out an analysis on factors which would influence user's satisfaction by using a structural equation and then, discussed what the current public bicycle system should do to make improvements of its own. In order to Satisfaction of the public bicycle system("Tashu") in Daejeon city survey was conducted users and was based on statistical analysis SPSS 20 program, structural equation modeling program AMOS 20 was used for analysis. In addition, the reliability and validity of each question was conducted verification, to verify the hypothesis using structural equation model. RESULTS : According to the results of the analysis with the structural equation used, the connectivity, the convenience, the economic efficiency and the reliability in order were observed to have an influence on the satisfaction of the users CONCLUSIONS : The connectivity turned out to be a factor that would have the greatest concern with the satisfaction of the users. This finding was, therefore, interpreted that people who would ride the public bicycles understand them as more of a transit system that would take them, the people themselves, to another transfer rather than as some immediate transit system.

• Proceedings of the KSR Conference
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• 2010.06a
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• pp.2303-2308
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• 2010

We studied the cost-volume supply characteristic of public transportation systems focused on Bi-modal Tram in the main cities to analyze the applicability and status for the new transit system Bi-modal Tram as public transportation system. The operation cost considering the characteristic of vehicle, facilities, operation and average cost for respective public transportation system and the time cost considering the travel and transfer time are defined to the social cost, and the cost-volume supply curve is based on this social cost. The cost-volume supply characteristic between public transportation modes in the city is determined on the basis of cost-volume supply curve. Through the comparison between cost-volume supply characteristic of main transportation systems, it is analyzed about the relation between public transportation systems in the city and the characteristic for proper service provision. The application of Bi-modal Tram in the city is concluded that it is effective to reduce the social cost on the existing public transportation system.

• International Journal of Computer Science & Network Security
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• v.22 no.2
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• pp.334-340
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• 2022

The main purpose of the study is to determine the main aspects of the introduction of modern technologies in the public administration system in the context of globalization. Public administration is inherent in all known models of representation of social systems, characteristic management and other sciences of social management. This allows using the methods and technologies of management, marketing, social partnership and others in public administration and administration at a modern level. One of the main directions of public management and administration is social engineering, aimed at the development and development of the country's social system, and the tool is appropriate technologies. Based on the results of the analysis, the key modern technologies of the public administration system were identified in the context of the impact of globalization.