• The Korean Journal of Emergency Medical Services
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• v.12 no.3
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• pp.27-41
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• 2008

Purpose : The purpose of this study was to supply basic data for the impact on the accuracy of basic CPR according to position and foot-board height of basic CPR provider. Methods : Study design was within - group design. Subjects were 25 EMT-P Students in K city. Interventions was basic CPR performed on a resuscitation manikin placed on a hospital bed, kneeling on the bed adjacent to the manikin. Data was analyzed using descriptive statistics and Friedman test. Results : In case of the basic CPR performed on a resuscitation manikin placed on a hospital bed, ventilation accuracy was the highest in less than 160 cm height, foot-board height : $34.2{\pm}1.48cm$, 91.4% and in 161-165 cm height, foot-board height : $26.0{\pm}2.14cm$, 88.4% and in 171-175 cm height, foot-board height : $23.0{\pm}1.41cm$, 91.3% and in the above 176 cm, kneeling on the bed, 95%. Chest compression accuracy was the highest in less than 160 cm height, foot-board height : $30.2{\pm}1.48cm$, 95.6% and in 161-165 cm height, kneeling on the bed, 97.6% and in 171-175 cm height, kneeling on the bed, 98.5% and in the above 176 cm, kneeling on the bed, 98.7% and foot-board height : $20.5{\pm}1.91cm$, 98.7%. Chest compression error was due to too weak : 2.0-35.4 times. There were ststistically significant differences in 191-195 cm group according to chest compression mean depths($x^2=10.824$, p = .013) and chest compression error (p = .040). Conclusion : In contrast to current guidelines, the position and foot-board height of basic CPR provider are very important to the accuracy of the basic CPR. Furthermore, we recommend that a using real time audiovisual feedaback system significantly improve the quality of chest compression and ventilation during resuscitation.

• The Korean Journal of Health Service Management
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• v.4 no.1
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• pp.1-10
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• 2010

The purpose of this study is to investigate the effects of provider and consumer characteristics, and patient trust on relational commitment among healthcare customers of an university hospital, and to suggest some implications for improving customer relation management of hospitals. Data were collected from 250 patients of an university hospital located in Ulsan using structured self-administered questionnaire. Major result of the analysis is as follows: First, study variables are significantly varied by age and income among socio-economic factors. Second, assurance, and empathy among provider characteristics and customer satisfaction and reputation among consumer characteristics are found to be significant affecting factors on patient trust. Third, trust affects significantly both on re-visit and recommendation among relationship commitment, while reputation affects on re-visit and customer satisfaction and reputation affect on recommendation. Above results imply that relationship management strategy for enhancing patient trust is crucial to improve competitiveness of hospitals in turbulent competition environment.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2001.10a
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• pp.387-390
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• 2001

e-Business는 최근 IT산업에서 가장 빈번히 등장하는 화두이다. 인터넷이 빠른 속도로 보급되고 시간과 공간의 한계를 극복할 수 있는 가능성을 제공함에 따라 기존의 오프라인 시스템들의 인터넷과 연동이 추구되고 있다. 인터넷과의 연동은 단순한 정보의 공유뿐만 아니라 지식, S/W, E/W 등의 거의 모든 IT자원들에 대한 공유를 촉발시키고 있다〔1〕. 1990년대 정보기술 아웃소싱은 괄목할 만한 성장을 가져왔다. 최근 새로운 종류의 아웃소싱 비즈니스 모델인 ASP(Application Service Providers)의 등장으로 정보기술 시장의 주요 이슈로 주목받고 있다. 하지만 아직 초기단계이기 때문에 수요층의 인식부족, 효과에 대한 확신 부족 등과 같은 여러 걸림돌이 있지만 e-Business의 핵심영역으로 발전할 것으로 전망된다. ASP는 e-Business관련 소프트웨어 및 어플리케이션을 배송하는 하나의 방식이다. 즉, ASP는 e-Business를 가능하게 하는 Enabler라고 볼 수 있다〔3〕. 본 연구는 ASP(Application Service Provider, 이하 ASP)의 서비스 품질의 차원을 분류하여 고객에게 보다 중요한 품질 요인을 찾기 위한 측정의 개념적 틀을 제시하고자 한다.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.23 no.4
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• pp.82-88
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• 2015

Airframe maintenance is regarded the most important maintenance action in airlines as the aircraft is the most valuable asset in their operation though the volume of airframe maintenance is the last in MRO market. In the selecting process of airframe MRO provider many kinds of evaluation criteria should be considered such as quality, expenses, TAT, capability, and customer support. This paper will suggest the way to select the airframe MRO in airlines and MRO business sectors using AHP.

• Proceedings of the Korea Information Processing Society Conference
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• 2012.11a
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• pp.239-240
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• 2012

When users access to use the computing resources in the cloud, they expect specific quality of service (QoS) which should be guaranteed by the service provider. Meanwhile, the service provider should adopt proper schemes to enhance the resource utilization. In this thesis, we propose the MapChem-Broker which aims to satisfy users' QoS requirements as well as enhance the resource utilization by controlling the provision of VM resources in the cloud. On the experimental cloud testbed, we compare the proposed scheme with an existing one for VM resource provisioning. Results show that the proposed scheme outperforms the existing one.

• International Journal of Computer Science & Network Security
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• v.21 no.6
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• pp.35-46
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• 2021

Small and Medium Enterprises (SMEs) are increasingly using ERP systems to connect and manage all their functions, whether internally between the different departments, or externally with customers in electronic commerce. However, the selection of the right ERP system is usually an issue, due to the complexities of identifying the criteria, weighting them, and selecting the best system and provider. Because cost is usually important for SMEs, ERP systems based on Cloud Software as a Service (SaaS) has been adopted by many SMEs. However, SMEs face an issue of selecting the right system. Therefore, this paper proposes a fuzziness ranking engine system in order to match the SMEs requirements with the most suitable service provider. The extensive experimental result shows that our approach has better result compared with traditional approaches.

• Proceedings of the Korea Information Processing Society Conference
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• 2010.04a
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• pp.674-675
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• 2010

Since in web service composition, the same service may be offered by different providers with different Quality of Services (QoS) attributes, selection criteria are needed to select which Web Services will be considered for composition. Location of provider can be one of these criteria and intends to decrease the number of remote interactions between providers as well as reducing waiting time of service consumer. Therefore in this paper, we present technique for composing web services according to their location by semantically describing customer's goals and provider's web service capability by means of carefully designed ontology and logical expression.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.11 no.2
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• pp.733-740
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• 2010

This study was carried out examine the difference in the quality of CPR between knee protection and no knee protection when CPR is performed with mannequin on the floor covered with laminated paper. Subjects of the research were 48 experimental group and 56 control group who were college students in G province and U metropolitan city and completed AHA BLS Provider Course from Apr. 20 to Nov. 15, 2009. This study made knee pad(material: polyester 100%, thickness: 2.5cm, width 16cm${\times}$length 17cm) to protect knee for experimental treatment and measurement of CPR quality was connected with Resusci Anne(Leardal, Norway) mannequin and the results of CPR were recorded with Resusci Anne $Skillreporter^{TM}$(Leardal, Norway). Collected data were analyzed by SPSS/PC+(version 14.0). In conclusion, knee protection in CPR on the floor covered with laminated paper showed higher quality of CPR than that of no knee protection regardless of sex, height and weight.

• Journal of Distribution Science
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• v.14 no.9
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• pp.111-120
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• 2016

Purpose - This study aimed to investigate the effects of customer relationship quality and perceived power on complaint behaviors in a context of service failures in a restaurant. Two different types of complaint behaviors were employed: personal complaining that disappointed customers directly approach to a service manager and public complaining that customers ask for related institutions, like consumer protection organization, for help. This study also examined the moderation effects of brand reputation on the relationships between customer perceived power and two types of complaint behaviors. Research design, data, and methodology - The author developed a structural model in which customer relationship quality is proposed to affect customer perceived power, thus influencing personal and public complaint behaviors. The model also includes the moderating role of brand reputation; the effect of customer perceived power on two types of complaint behaviors becomes stronger when brand reputation is high. To analyze the research model, a survey based on a scenario regarding the contexts of service failures in a restaurant was conducted toward 126 female college students. SPSS 22.0 and AMOS 21.0 were utilized to test the hypotheses. Results - The findings are as follows. First, customers who had positive relationships with a restaurant are more likely to perceive that they have strong power to influence the service provider. Second, customer perceived power had a significant and positive effect on both personal and public complaint behaviors. Finally, when the brand reputation for a restaurant is high, dissatisfied customers who think they can exercise influence to the restaurant complain more actively toward the service provider. Conclusions - The findings of this study are against the traditional viewpoint on customer loyalty that loyal customers compared respond more generously to the mistakes of a company, but consistent with the 'love becomes hate' effect proposed by Grégoire, Tripp, and Legoux(2009). In complaining contexts, companies should manage customers with positive and strong relationship more carefully and strategically to prevent the expansion of economic and social risks from customers' complaining behaviors. This is more significant for companies with strong brand reputations.

• Journal of KIISE:Information Networking
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• v.36 no.4
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• pp.360-368
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• 2009

Recently, broadband access networks have been competitively deployed all over the world with the development of various multimedia services for such a network. ETRI(Electronics and Telecommunications Research Institute) built the FTTH(Fiber-To-the-Home) service center to develop a next-generation equipment and a high-quality service/platform as well as to promote domestic industry in the field of optical communication. The FTTH service center has a variety of test equipments such as FTTH standard testbed for a BMT(bench mark test), a network operation center, and IPTV service equipments. Also, ETRI deployed a new type of commercial optical access networks cooperating with ISP(Internet Service Provider). This paper presents the performance evaluation of FTTH E-PON(Ethernet Passive Optical Network) system as a platform for TPS(Triple Play Service) based on QoS(Quality of Service) and QoE(Quality of Expericence) issues. This FTTH E-PON system is successfully demonstrated as an optical access network system by commercial network service provider and the FTTH service center of ETRI.