• 제목/요약/키워드: Product design attitude

검색결과 203건 처리시간 0.022초

Impact of Consumer Ethnocentrism on Reasoned Action and Brand Equity: Empirical Evidence from Local Fashion Brands in Vietnam

  • VO, Minh Sang;NGUYEN, Mai Tran;LE, Tuong Vi;NGUYEN, Gia Bao;HO, My Duyen;PHAM, Thi Phuong Thao
    • The Journal of Asian Finance, Economics and Business
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    • 제9권5호
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    • pp.87-98
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    • 2022
  • Purpose: The is study aimed to examine the impact of consumer ethnocentrism on reasoned action and brand equity on Generation Z in Vietnam. Research design, data and methodology: A quantitative study was undertaken on 302 Generation Z members. The data for the study was collected using a Google Form-based questionnaire from December 2021 to January 2022. Descriptive statistics, Cronbach's alpha, and structural equation modeling were among the data analysis techniques employed. The results: The results show that consumer ethnocentrism has a direct positive impact on reasoned action (subjective norms and attitude toward domestic goods) as well as an indirect positive impact on brand equity, including brand awareness, brand quality, and brand image. Major findings: According to the findings of this study, governments should continue to push propaganda and advocacy programs, call for national pride and encourage home consumers to support and use domestic goods. Domestic brands must strengthen their ties to the community and invest in community-oriented programs that promote domestic consumption. Vietnam's domestic fashion brands need to promote the exploitation of community-oriented and nationalistic content to call on domestic consumers to support them to consume domestic brands.

QRIS as a Drivers of Product Distribution Flows in Indonesia: Factors of Consumer Purchasing Behavior in the Use of Fintech Payments

  • Ariani BAKHITAH;Ricardo INDRA;Wandy HALIM;Vicky FERBIAN;Zinggara HIDAYAT
    • 유통과학연구
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    • 제21권12호
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    • pp.59-69
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    • 2023
  • Purpose: Consumers can experience better service for distribution of products with payment technology such as QRIS (Quick Response Code Indonesian Standard) compared to conventional purchase methods. This research aims to determine the experience of QRIS service users in Indonesia. Perceived Usefulness, Ease of Use, and Perceived Security were independent factors. Behavioral Intention to Use is the dependent variable. Furthermore, Word of Mouth Attitude is an intervening variable. Research Design, Data, and Methodology: Involving active QRIS users in a survey-based quantitative study in Indonesia. A survey sample of 400 people was taken from data records of 30.87 million QRIS users in Indonesia. Data were analyzed using SEM-PLS. Results: Show that Perceived Usefulness and Perceived Ease of Use significantly impact Attitudes Word of Mouth, and Behavioral Intention to Use. This research also found that Behavioral Intention to Use does not significantly impact Perceived Security. Conclusion: QRIS, as a revolutionary innovation, offers faster payments than previous methods, with a payment time of no more than one minute. QRIS is seen as valuable, simple, and safe, disseminating information to the public and continuing to use QRIS. The implications of this research are very significant in accelerating the flow of distribution of goods and services and facilitating transactions.

TV 홈쇼핑 이용자의 패션 라이프스타일이 패션제품 구매에 미치는 영향 (The Impact of TV-home shoppers′ fashion-life style on fashion goods purchasings)

  • 이수인;박혜정;정혜영
    • 한국의류학회지
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    • 제28권1호
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    • pp.54-65
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    • 2004
  • The purpose of this study was to identify the impact of fashion life styles of TV-home shoppers on their fashion goods purchasings. This study analyzed TV home shoppers grouped into clusters based on their fashion life styles and identified their product-related evaluative criteria and purchasing intention according to clusters. This study also analyzed whether there are differences in clusters according to their socio-economic status. Utilizing the convenient sampling method, the sample of the study is composed of women aged over 20 living in the Seoul metropolitan area. Of 380 distributed, 196 useful questionnaires were returned. The data were analyzed using factor analysis, cluster analysis, $\chi$$^2$analysis, and One-way ANOVA. The results are as follows: Regarding fashion life styles, 5 factors, 1) fashion leadership, 2) shopping-involvement, 3) fashion image, 4) economics and 5) anti-fashion attitude were obtained. Based on the factor scores, 4 clusters, 1) aesthetic-orientation, 2) economics and fashion innovation-orientation, 3) conspicuous consumption-orientation and 4) anti-fashion attitude, were identified. Regarding the product-related evaluative criteria, there were significant differences in price, fashionability, design, size, brand reliability, refund policy, and appearances when worn according to clusters. There were also significant differences in purchasing intention when purchasing low price products and fashion items such as under wears, night and home wears, suits, leather and fur clothes, purse and bags, and shoes. Regarding the socio-econmic status, age, marital status, and occupation were significantly different according to clusters.

로봇의 설득의도와 소비자와의 물리적 거리가 소비자의 로봇에 대한 평가와 제품의 구매의도에 미치는 영향 (The Effects of Robot's Persuasive Intention and it's Physical Distance with Consumers on Consumers' Evaluation on the Robot and Product Purchase Intention)

  • 이두황;안정선;김혁수
    • 한국콘텐츠학회논문지
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    • 제21권3호
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    • pp.590-601
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    • 2021
  • 최근 인공지능 기술의 비약적인 발전에 따라 전천후 로봇 판매원이 실현될 가능성이 부각 되고 있다. 그러나 소비자가 로봇의 설득 메시지를 어떻게 평가하고 반응하는지를 실증적으로 탐구한 연구는 부족하다. 본 연구는 로봇이 제품을 판매하려는 설득 의도를 현저하게 드러내고 로봇과의 물리적 거리가 가까워질 때 소비자의 로봇에 대한 평가와 로봇이 광고하는 제품에 대한 구매 의도에 어떻게 영향을 미칠지를 탐색했다. 이를 위해 2(로봇의 설득의도: 낮음 vs. 높음) × 2(로봇과의 물리적 거리: 보통 vs. 매우 가까움)의 총 4개 집단 간 요인 설계 실험을 진행하였다. 연구결과, 로봇이 드러내는 설득 의도가 높다고 인식할수록 참가자들은 로봇의 전문성과 신뢰성을 낮게 평가하고 로봇이 광고한 제품인 노트북을 구매할 의도도 낮게 보고하는 것으로 나타났다. 한편 참가자들은 로봇이 자신에게 다가오는 거리의 정도와 상관없이 로봇의 전문성과 신뢰성을 비슷하게 평가했지만, 로봇이 자신의 개인 공간으로 가까이 다가올 때에는 로봇에 대하여 더 부정적으로 평가했고 그 제품을 구매할 의도도 낮게 보고했다.

가상현실 광고에서 프레즌슨(Presence)과 플로우(Flow)에 대한 영향 연구 : 기억정보와 광고태도에 대한 효과를 중심으로 (A Study on the Effect of Presence and Flow in VR Advertising: Focused Memory Information and Attitude toward Advertising)

  • 한광석
    • 융합정보논문지
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    • 제12권4호
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    • pp.278-285
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    • 2022
  • 본 연구는 VR 광고에서 현준감과 플로우 수준에 따라 광고태도와 기억정보의 유형인 속성 관련 기억정보와 종합적인 평가적 기억정보에 어떠한 영향을 미치는지를 살펴보는 것이다. 실험은 3X2 피험자간 요인설계로 진행되었다. 현대자동차 아이오닉 VR영상으로 진행되었고 143명의 피험자 설문지가 연구에 사용되었다. 연구 결과 감정적 현존감이 가장 높을 때 광고태도가 긍정적이었다. 또한 인지적 현존감이 기억에 미치는 영향은 플로우가 높을 때 제품 속성 정보 등의 ARM이 증가하였고 플로우 수준이 낮을 때는 GRM이 증가하는 것으로 나타났다. 플로우가 높을 때는 GRM이 증가하는 것이 확인되었지만 플로우가 낮을 때는 ARM이 증가하는 것이 확인되었다. 본 실험에서 사용된 가상현실 광고는 기존의 광고로 브랜드 현존하는 브랜도여서 사전태도가 연구 결과의 가외 변인으로 작용되어 연구 결과의 일반화에 부정적인 영향을 미쳤을 가능성이 있다. 이에 향후 연구에서는 가상의 브랜드로 실험을 진행하는 것이 바람직할 것이다.

기업의 공정무역행위가 소비자들의 제품 구매의도에 미치는 영향 - 한국 소비자들의 커피 브랜드 태도에 관한 실험을 중심으로 - (The Effects of Firms' Engagement in Fair Trade Practice on Consumers' Purchase Intention : An Experimental Study on Koreans' Attitude toward Foreign Coffee Brands)

  • 김민희;김민호;오한모
    • 무역학회지
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    • 제41권5호
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    • pp.1-14
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    • 2016
  • 최근 소비자들은 제품을 구매할 때 제품의 본질적인 특성 뿐 아니라 기업의 투명성과 윤리성 특히 공정무역제품에 대한 관심이 높아지고 있다. 일반적으로 공정무역을 하는 기업의 제품이나 서비스에 대해 소비자들은 긍정적인 태도를 가지게 되어 제품을 구매하게 되는 윤리적인 마케팅으로 간주 되지만 이를 실증한 연구는 거의 없다. 본 연구는 공정무역과 관련된 소비자의 구매의도를 파악하여 실제로 공정무역의 행위가 기업의 경쟁우위가 될 수 있는지 수단적 이해관계자 이론과 신호이론에 근거하여 실증분석 하였다. 첫 번째 실험은 순수 실험 디자인 중 피실험자 내 디자인을 통해 소비자 구매의도의 공정무역 마케팅 효과를 조사하였다. 두 번째 실험은 소비자 구매의도의 공정무역인증의 효과를 테스트하기 위해 시행되었다. 연구결과 소비자들은 일반적인 제품보다 공정무역제품을 선호한다는 결과를 도출하였으며, 공정무역인증 제품인 경우 그렇지 않은 제품보다 프리미엄 가격을 지불하고서라도 소비하려는 성향을 파악하였다. 또한 공정무역인증 라벨을 부착한 제품이 판매되는 장소에 따라 다른 결과를 도출하였는데, 이는 향후 기업이 목표로 하는 소비자에 따라 차별화된 제품을 유통해야한다는 시사점을 제시할 수 있을 것으로 보인다. 본 연구 결과는 기업이 목표로 하는 기대성과를 위하여 보다 차별화되고 중점적으로 활동할 수 있는 기업의 사회적 책임활동 방향을 제시할 수 있을 것으로 보인다.

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브랜드명성수준에 따른 브랜드 스토리텔링의 효과 (The Effect of Brand Storytelling in Brand Reputation)

  • 최수아;정효선;황윤용
    • 유통과학연구
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    • 제12권4호
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    • pp.55-63
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    • 2014
  • Purpose - Brands and products often play key roles in enabling consumers to experience a good attitude, resulting in mentally enacting a specific prototype and reliving the experience by retelling a specific story. Brand storytelling can function as an important tool for managing the brand. To successfully apply a firm's brand storytelling, it is important to prove the effectiveness of storytelling. Therefore, by utilizing the research of Escalas (1998) and Fog et al. (2005), a list of measurements for storytelling component quality (SCQ) was applied. In addition, customer attitudes toward brand storytelling were tested. In particular, if customers encounter a dynamic and interesting story, although the brand is not widely known, they can be in communion with the brand and establish an emotional connection (Hill, 2003). Thus, brand reputation was divided into two levels (high vs. low), and the difference in effectiveness between storytelling component quality and consumers' advertisement attitude, brand attitude, and purchasing intention was examined. Research design, data, and methodology - By using the measurement list used in Choi, Na, and Hwang (2013), 12 categories in the level of message quality, conflict quality, character quality, and plot quality were measured. In addition, categories of brand reputation, advertisement attitude, brand attitude, and purchasing intention were measured. The study was based on 181 final survey samples targeting undergraduate and graduate students in Gwangju Metropolitan City. Results - Consumer responses toward storytelling were researched in the context of brand characteristics or product attributes, such as brand reputation, differentiated from extant simple effects of storytelling. Some brands with high reputation enjoy a halo effect due to prior learning, while other brands with comparatively low reputation have trouble generating positive responses despite attempts to enhance the level of reputation or induce favorable attitudes. Although not all due to the component quality of storytelling, the case of brands with low reputation exerted more positive impact on consumer attitudes than did brands with high reputation. As mentioned earlier, consumer evaluation of the component quality of storytelling was categorized into advertising attitudes, brand attitudes, and purchase intention for this study; this provides managerial implications in other ways. The results imply that an effective application of storytelling could be an important emotional tool for the development of both brands with low brand awareness and of well-known brands. Finally, this study serves to increase consumers' understanding and ability in interpreting brand stories that marketers tell about themselves, as well as to highlight differential experiences with products by level of brand hierarchy. Conclusions - This research aimed to provide an objective guideline for storytelling component quality while considering brand awareness. Thus, brand reputation was considered for proving the baseline effectiveness of storytelling, and this study provided directions for strategic establishment of storytelling. Based on this, we conclude that in further studies, it will be necessary to systematically manage brand story by considering other situation variables and various story patterns, and studying their differences.

레스토랑의 정보 원천이 즐거움, 태도, 그리고 방문 의도에 미치는 영향 (Effects of Information Sources on Enjoyment, Attitude, and Visit Intention in Restaurant)

  • 강병승;양재장;이수덕
    • 한국프랜차이즈경영연구
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    • 제9권3호
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    • pp.7-18
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    • 2018
  • Purpose - Consumers have a variety of strategies to find information about restaurants they want to visit. Consumers can search for and use information from a variety of sources before purchasing a product or service. The development of the Internet has made that consumers could access various informations easily. Therefore, this study classified commercial information provided by restaurants, public information shared by other unknown consumers, and personal information shared by customers' personal experiences or friends/family. This study is information sources influence on enjoyment, attitude and visit intention. Research design, data, methodology - In order to verify the research hypothesis, this study created questionnaires for each variable. Hypothesis analysis data were collected through surveys. In order to develop research hypotheses for this study, the scales was developed. The survey was conducted by an online survey company. Among the online panels owned by survey company, those who have visited restaurants through at least one of the 11 sources provided in this study within the last 3 months were surveyed. The survey period was 10 days from March 5 to 14, 2017. A total of 1,500 e-mails and messages were sent back to 301 of them, and 288 were used for analysis except for 13 missing responses. The data was analyzed by using SPSS 21.0 and AMOS 21.0. Results - As a result of analysis, commercial and personal information have a positive effect on enjoyment, but general information did not affect enjoyment. In addition, personal information has a positive effect on attitude, but commercial information and general information did not affect attitude. It was found that commercial information influenced attitude by mediation of pleasure, and pleasure had no significant effect on visit intention. Finally, attitude has a significant effect on visit intention. Conclusions - The restaurant needs to provide accurate information through its homepage or brochure. Accurate information that is not exaggerated can save customers's the cost of believing on a restaurant and the cost of searching for other information. The restaurant which provides unfaithful advertisement would be excluded from customer's choice because customers perceive it as a unreliable restaurant. The marketing of restaurant should be carried out through customer-oriented for the visit of customers. And restaurants need to provide optimized services to their first-time customers in order to increase their revisit.

The Effect of Review Behavior on the Reviewer's Valence in Online Retailing

  • Oh, Yun-Kyung
    • 유통과학연구
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    • 제15권10호
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    • pp.41-50
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    • 2017
  • Purpose - Online product review has become a crucial part of the online retailer's market performance for a wide range of products. This research aims to investigate how an individual reviewer's review frequency and timing affect her/his average attitude toward products. Research design, data, and methodology - To conduct reviewer-level analysis, this study uses 42,172 posted online review messages generated by 6,941 identified reviewers for 59 movies released in the South Korea from July 2015 to December 2015. This study adopts Tobit model specification to take into account the censored nature and the selection bias arising from the nature of J-shaped distribution of movie rating. Results - Our estimation results support that the negative impact of review frequency and timing on valence. Furthermore, review timing has an inverted-U relationship with the user's average valence and enhance the negative effect of review frequency. Conclusions - This study contributes to the growing literature on the understanding how eWOM is generated at the individual consumer level. On the basis of the main empirical findings, this study provides insights into building a recommendation system in online retail store based on the consumer's review history data - frequency, timing, and valence.

Will My Customers Come Back? A Study of Beauty Salons in Taiwan

  • Lin, Yun-Yung;Lee, Tzong-Ru (Jiun-Shen);Lean, Hooi Hooi;Lan, Hsiang-Ying
    • 유통과학연구
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    • 제16권1호
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    • pp.73-85
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    • 2018
  • Purpose - The beauty salon industry is a highly competitive market. Every beauty salon shop aims to keep its customers satisfied and hopes that they will revisit several times. Hence, this paper investigates the key factors affecting the repurchase intention of consumers in the beauty salon industry in Taiwan. Research design, data, and methodology - We first use the content analysis of free-response narratives from beauticians to classify the key factors objectively and develop the questionnaire accordingly. We then distribute the questionnaire to 130 beauty salon consumers to complete the questionnaire. Next, the Grey Relation Analysis is employed to identify the key factors that affect the repurchase intention of consumers in the beauty salon industry. Results - From the perspectives of the beauty salon customers, the factors affecting the repurchase intention of consumers are (1) obvious treatment results, (2) the treatment space considers personal privacy, (3) the offer of promotional prices for treatment/product trials, and (4) the product knowledge of the beauticians. From the perspectives of the beauticians, the factors include (1) the treatment space is well-designed and makes the customers feel relaxed, (2) enhancement of the customer relationship, (3) the treatment space considers personal privacy, and (4) the positive service attitude of the beauticians. Conclusions - We analyze all the key factors and offer some suggestions as a conclusion.